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Reviews of Ocean Spa Hotel – All Inclusive

3 out of 5
Ocean Spa Hotel – All Inclusive
Blvd Kukulcan Km 3.5, Cancun, QROO

Reviews

6.8
Rating 10 - Excellent. 67 out of 305 reviews" "
Rating 8 - Good. 90 out of 305 reviews" "
Rating 6 - Okay. 77 out of 305 reviews" "
Rating 4 - Poor. 38 out of 305 reviews" "
Rating 2 - Terrible. 33 out of 305 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Julien, Montréal

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Rodger, Woodstock

Traveled with partner
Liked: Cleanliness, staff & service
The staff is fantastic! Miguel and Jesus are fantastic bar tenders!! Viktor was a fantastic entertainer, really enjoyed talking with him as well! We would definitely come back.
Stayed 4 nights in Mar 2024

6/10 Okay

Gwendolyn

Traveled with family
Liked: Property conditions & facilities
Food is not the best
Stayed 1 night in Mar 2024

6/10 Okay

Diane, Abbotsford

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Raul

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Had a good time
Stayed 4 nights in Mar 2024

6/10 Okay

Erica

Traveled with family
Liked: Staff & service, property conditions & facilities
The food was nasty. Not enough options.
Stayed 3 nights in Mar 2024

10/10 Excellent

Gail Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has a nice family atmosphere. The food was good, all the staff were very helpful and it was very clean. We did not get sick eating the food or drinking the water. We ocean water was a bit murky so we didn’t swim there but took the shuttle to other beaches. Note: it did cost more upon check in than Expedia had listed (17000 mxn instead of 10000)
Stayed 7 nights in Feb 2024

8/10 Good

PANKAJ

Liked: Cleanliness, staff & service, property conditions & facilities
More veg options needed
Stayed 4 nights in Jan 2024

6/10 Okay

Sinjo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

ABDUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a smaller and older property, but is really a gem! The staff couldn’t be any nicer! The food choices are great and can’t say there was ever a bad meal. Very relaxing time!
Stayed 3 nights in Jan 2024

10/10 Excellent

JAVED

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of Hotel, Staff activities good, Food. All good for average budget
Stayed 4 nights in Jan 2024

8/10 Good

Artur

Stayed 2 nights in Jan 2024

4/10 Poor

Vicky Myrna

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed Sunday to Sunday. The first night we arrived late we headed to the buffet to eat and the selection was so so small and unappetizing we ended up doing the snack bar instead. Burgers and hotdogs from the snack bar are terrible. Stick with the pizza if you even dare book this place. Technically there's 1 buffet and 3 restaurants, but the restaurants are NOT open everyday. You need to be very very aware what is open on what days. The beach is terrible with tons of seaweed and rocks/concrete. The pictures are extremely deceiving. None of the furniture pictured is present on the beach. The chairs all need to be replaced as they are incredibly worn. The water is ok, you can go out pretty far and only be at waist hight HOWEVER lots of little brow jelly fish present. An absurd amount of vendors (activities, hats, cheap jewelry, sun glasses, fruit), you get pestered every 20 minutes. Staff does not bring you drinks on the beach like other resorts. Music is always too loud by the pool. Plus sides: cabanas are free, not busy at all so you never have to fight for a chair in a good spot either by the pool or on the beach. Warning for parents: ADULTS ONLY IS NEXT DOOR, if you don't want your kids seeing topless drunk breasts, do not walk towards that resort. There is a fair gap between the two resorts so if you stay on this beach it's not a concern. This beach does sit between 2 busy docs. It's loud and obnoxious between 9-11 and then 2-4 at launch and return of all the tour boats
Stayed 7 nights in Dec 2023

10/10 Excellent

Kristen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I really enjoyed my stay here. The staff was excellent, the food was really good and there were a lot of healthy options which was great. The room was comfortable but very outdated. Easy access to the pool, the ocean and a nice walking path right out the door. The entertainment staff was outstanding. It is a small and quaint place and I really enjoyed my stay here.
Stayed 2 nights in Dec 2023

10/10 Excellent

Neisy Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

luis alberto renderos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was great I enjoyed each day
Stayed 3 nights in Dec 2023

8/10 Good

amin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unlike all of the disappointing and discouraging reviews here, I would like to give them 4 stars 🌟 review for the following reasons based on ny own experience and priorities. 1- Very polite, caring and honest staffs from the front desk to kitchen to house keeping to maintenance , security and management. Hotel was always full staffed for 24/7 services and were always available and caring for any requests. 2- Cleanness, everybody cleanings that includes the cleaning of the rooms, pools , restaurants, landscaping, etc. 3- Diversity and availability of foods and drinks. Open bar and buffet breakfast with international cuisine. 3 restaurants that offer Mexican, Italian and Asian food every night from 6 to 11pm. Open buffet for breakfast, lunch and dinner. Daily hot and fresh Grill and pizza from 12 to 6 pm. 4- Close to all major activities that are offered by other recreational businesses like ferry, daily tours, shows and etc. 5- Pools for kids and adults with the open side bar. 6- kids zone with limited activities that worth trying and will keep your kids busy enough for hours. NOTES, 1- If you want to spend dollars not the pesos, take enough cash with you as the banks, ATMs , businesses will charge large transaction fees. 2- The building will look old but they have done lots of interior remodeling and painting to keep it to look updated and renewed. It worth the money you pay lesser than other all inclusive hotels that offering the same services.
Stayed 5 nights in Nov 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

4/10 Poor

Modesto F

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely nothing. My room on the third floor and no elevator
Stayed 5 nights in Sep 2023

8/10 Good

cheryl a

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and clean. Beach was stinky and full of seaweed
Stayed 1 night in Aug 2023

10/10 Excellent

YARLEN

Liked: Cleanliness, staff & service
Excellent.
Stayed 3 nights in Jul 2023

4/10 Poor

Anthony

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First couple days no hot water, food was not to very good. Beach looks more like a pier for boats. Staff was very friendly. I don't think I will be staying here again.
Stayed 4 nights in Jun 2023

8/10 Good

Marco

Traveled with partner
Liked: Cleanliness, staff & service
I didn’t like there no food after 11 at night you come from a tour there’s no food or bar
Stayed 4 nights in Jun 2023

4/10 Poor

Vereniel

Traveled with group
Liked: Cleanliness, staff & service
The location of the Buffet Restaurant is perfect. You will feel and smell the fresh sea breeze while dining. The downside and very frustrating is that SAME food is serve everyday. No variation.
Stayed 6 nights in May 2023

4/10 Poor

felipe

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No habia agua caliente en la regadera y nadie tomo en cuenta mi reclamo por 3 dias y ademas falta de toallas .
Stayed 4 nights in Apr 2023

2/10 Terrible

Daniela

Stayed 4 nights in Mar 2023

6/10 Okay

James

Stayed 1 night in Jan 2023

6/10 Okay

shoniece

Traveled with family
Liked: Cleanliness, staff & service
The food wasn’t tasty, the best dish were the grilled burgers. Food was cold. Shower and sink water wasn’t hot. It’s very irritating to take Luke warm showers

10/10 Excellent

Orobosa Denzel Aigbovo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Place!

4/10 Poor

Raghuveer

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
In good location. The beds and bathroom are bad. Need a serious upgrade.

8/10 Good

Graham Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and comfortable, however there was no outside seating area to sit for a drink in the evening, just a very small bar inside (15 seats) Food was awful.
Stayed 7 nights in Nov 2022

6/10 Okay

Kathleen Elizabeth

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff were great, property was clean. The pool was not the best, needs renovating, upgrading. Low quality drinks/alcohol. The buffet was ok, but the restaurant food Asian & Intalian were not good. The beach area was very disapointing. Cannot swim in the ocean, too much sea weed. The beach is not swept, cleared as in most resorts.
Stayed 4 nights in Oct 2022

6/10 Okay

Soila

Traveled with family
Disliked: Staff & service
3rd floor steps not very safe and staff not so friendly service was not so good food was bad
Stayed 4 nights in Jul 2022

2/10 Terrible

Raquel

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Poor customer service
Stayed 4 nights in Jul 2022

6/10 Okay

Tania

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The food was not great. Not a lot of variety, same menu every single day. They didn't have many activities so the stay at the resort got boring. I've been at other all inclusive where there is so much to do and the vibe is amazing. This was not it
Stayed 3 nights in May 2022

4/10 Poor

Kaetlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
DONT PAY FOR A ROOM WITH OCEAN VIEW, you will not get one! I did, and my view was the playground. Was told there was nothing we could do about it, even after showing the front desk people my reservation that clearly stated “ocean view”. Other than that, the bartenders were very nice. Food came out quick at the restaurants. The buffet had barely anything to chose from. It’s a very small, not very lively resort. Overall, I don’t think I’d recommend staying here.
Stayed 3 nights in May 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2022

8/10 Good

Sara, Wilsonville

Traveled with partner
Liked: Staff & service
Property does not look like pictures and rooms are very small. Staff is super friendly and helpful.
Stayed 1 night in May 2022

6/10 Okay

Miriam, Miami Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facilities were excellent. The food no good at all. There is a lat of room for improvement in the kitchen.
Stayed 3 nights in May 2022

2/10 Terrible

Omar

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Nothing
Stayed 4 nights in Mar 2022

8/10 Good

Son

Traveled with family and small children, Traveled with group, Traveled with partner
Property is old no activity. Food are not good
Stayed 4 nights in Mar 2022

2/10 Terrible

Dulce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

4/10 Poor

shekeria

Liked: Cleanliness, amenities, property conditions & facilities
I literally starved the food was horrible I mean it really was what pissed me off was during breakfast the only ate able food was toast and when u ask for 2 slices they made a big deal /oh and I kept a do not disturb sign on my door and housekeeping would still come in /camillo/Enrique /Carlos/Jorge/ Abraham/Jesus we’re amazing other then the food being trash n house keeping entering without permission it was ok
Stayed 4 nights in Dec 2021

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice property with welcoming and positive staff members. A beautiful location right off the beach. When I checked in they could not locate my Expedia reservation and that they were completely booked up with no information from Expedia. The staff member had me e-mail them a copy of my reservation and other supporting documents. I was asked if I could/would cancel my Expedia and book directly with them. I was told that there was one cancelation and I would be given an emergency booking for a different room. I accepted the room and enjoyed my time staying at Ocean Spa Hotel. I checked my email and saw that my Expedia information was affirmed. The staff were friendly and accomodating. The inclusive option included a restaurant and a buffet. The restaurant was very good.
Stayed 4 nights in Nov 2021

6/10 Okay

Miguel, POMPANO BEACH

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Because of the Pandemic, a will give them a break. But, there are better values as I find out.
Stayed 5 nights in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
I like this property. It is the third time I’ve stayed here but I do see signs of wear and tear/decline. I stayed four nights and not once did I have hot water for shower. The staff is always excellent I do have to give special kudos to everyone jumping in to clean up the debris from hurricane Grace!
Stayed 4 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Beautiful beach, if small. Nice pool and lounge area. However, the food was terrible!!! Bland and almost always undercooked!! Seems as though the chef had no idea what spices were and we were afraid to eat the pork as it always looked raw in the middle. Away from the resort the local food was excellent but when you pay for "all-inclusive," you don't expect to have to go spend a lot of money finding something you can eat that you have to pay more for. The hotel staff were very friendly and courteous but the rep for the travel agency, Ms. Leticia Molina, was extremely rude and discourteous!! It turns out the travel agency fails to disclose that you must attend a timeshare sales presentation to get the price we paid, so we ended up paying another $400 or lose a whole day having someone try to sell us something we never wanted. NOT what we went all the way to Cancun to do, and VERY deceptive of the agency!
Stayed 6 nights in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
La comida malísima, nada de variedad. Creo q lo peor fue la comida . Las habitaciones normales , pero la verdad no mandaría ningún amigo para allí
Stayed 4 nights in Jun 2021