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Reviews of Capitola Hotel

3.5 out of 5
Capitola Hotel
210 Esplanade, Capitola, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 231 out of 406 reviews" "
Rating 8 - Good. 121 out of 406 reviews" "
Rating 6 - Okay. 39 out of 406 reviews" "
Rating 4 - Poor. 8 out of 406 reviews" "
Rating 2 - Terrible. 7 out of 406 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Sisouphanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful stay. Thank you!
Stayed 1 night in Mar 2024
Response from Capitola Hotel Concierge on Apr 23, 2024
Hello Samantha!Thank you so much for your positive review! We strive to make every guest's experience wonderful, and we are happy to hear we have done so. We can't wait to host you again here at Capitola Hotel!

10/10 Excellent

Goitom

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of the best places
Stayed 2 nights in Apr 2024
Response from Capitola Hotel on Apr 15, 2024
Hello-Thank you so much for your perfect review!!! We are so happy to hear we made your stay wonderful! We can't wait to host you again in your future travels to Capitola!

10/10 Excellent

Tamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the Village.
Stayed 1 night in Apr 2024
Response from Concierge Services on Apr 15, 2024
Hi Tamie,Thank you for your 5/5 review! We are glad you enjoyed your recent stay with us and appreciate you taking the time to share your feedback. Safe travels!

10/10 Excellent

Nathan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Just good stuff. Accomodating to my needy ass .
Stayed 2 nights in Mar 2024
Response from Captiola Hotel Management on Mar 28, 2024
Thank you Nathan for the amazing 5 out of 5 review! My staff and I look forward to your return!

10/10 Excellent

Billy, Magalia

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Capitola Hotel Managment on Mar 22, 2024
Thank you Billy for the wonderful 5 out of 5 review! My staff and I look forward to your return here at Capitola Hotel.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a small Hotel in the Heart of Capitola. Cute rooms and friendly service - Sasha the manager is terrific. Awesome place to stay- highly recommend Capitola Hotel
Stayed 1 night in Mar 2024
Response from Captiola Hotel Management on Mar 12, 2024
Thank you Michelle for the wonderful review, it was a pleasure having you stay with us and look forward to your return!

10/10 Excellent

cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager Sasha went above and beyond to make our stay a great one!
Stayed 1 night in Feb 2024
Response from Captiola Hotel Management on Mar 2, 2024
Thank you Cathy for the wonderful review! I am so glad you enjoyed your stay and look forward to welcoming you back here at Capitola Hotel!

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Captiola Hotel Management on Feb 23, 2024
Thank you Elaine for the 5 out of 5 Review! So glad you enjoyed your stay, please come back and stay with us again!

8/10 Good

Jeffrey, Salinas

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Jan 2024
Response from Captiola Hotel Management on Jan 22, 2024
Thank you Jeffrey for you 4 out of 5 review as we strive here at Capitola Hotel to make sure all guests have an amazing stay! We look forward to your return!

10/10 Excellent

Cesar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff great room great location
Stayed 2 nights in Jan 2024
Response from Captiola Hotel Management on Jan 15, 2024
Cesar thank you so much for the wonderful 10 out of 10 review! I am so glad you enjoyed your stay, and look forward to welcoming you back here at Capitola Hotel!

10/10 Excellent

Jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint and right near the beach and inlet. Great little town and walkable. Wonderful dining options right across the street.
Stayed 2 nights in Jan 2024
Response from Captiola Hotel Management on Jan 8, 2024
Thank you Jim for the wonderful 5 out of 5 review! Here at Capitola Hotel we strive to make sure all guest are happy! We look forward to your return!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Captiola Hotel Management on Jan 6, 2024
Thank you Lisa for the amazing 10 out of 10 review. We look forward to hosting you again!

10/10 Excellent

Joel

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Captiola Hotel Management on Dec 30, 2023
Thank you Joel for the wonderful 5 out of 5 review! We look forward to welcoming you back!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Captiola Hotel Management on Dec 25, 2023
Thank you Henry for the wonderful 10 out of 10! Please come back and stay with us!

10/10 Excellent

Tamie

Stayed 1 night in Dec 2023
Response from Captiola Hotel Management on Dec 18, 2023
Thank you Tami for the wonderful 5 out of 5 review! Look forward to seeing you again here at Capitola Hotel!

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Captiola Hotel Management on Dec 17, 2023
Thank you Gary for the wonderful 5 out of 5 review. We look forward to your return!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Caymen room was perfect--great beds, little kitchenette. The location is ideal in the heart of the city across from the ocean
Stayed 1 night in Dec 2023
Response from Captiola Hotel Management on Dec 17, 2023
Thank you so much for the wonderful review! We truly appreciate it!

10/10 Excellent

Terri

Traveled with partner
Great place and location.
Stayed 2 nights in Nov 2023
Response from Captiola Hotel Management on Nov 29, 2023
Thank you Terri for the 5 out of 5 review! We are so glad you enjoyed your stay, and look forward to hosting you again here at Capitola Hotel!

10/10 Excellent

Michael, Rocklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Captiola Hotel Management on Nov 29, 2023
Thank you Michael for the 5 out of 5 review! We are so glad you enjoyed your stay, and look forward to hosting you again here at Capitola Hotel!

10/10 Excellent

Megan

Stayed 1 night in Nov 2023
Response from Captiola Hotel Management on Nov 19, 2023
Thank-you Megan for the 10 out of 10 review! Look forward to having you stay with us again!Capitola Hotel

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Captiola Hotel Management on Nov 21, 2023
Thank you Daniel for the 5 out of 5 review! We look forward to your return!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the staff and location
Stayed 1 night in Nov 2023
Response from Capitola Hotel Managment on Nov 13, 2023
Thank you Julie it was a pleasure hosting you on property, it was a complete joy to have you stay with us. We look forward to your future visit with us! Warmest regards.

10/10 Excellent

IOURI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Capitola Hotel Management on Nov 4, 2023
Hi Iouri,Thank you for your 10-10 review. We appreciate our guest feedback and we hope to host you again in the future.Warmest Regards,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Thank you
Stayed 1 night in Oct 2023
Response from Capitola Hotel on Nov 1, 2023
Thanks Kevin, we hope to see you again!

4/10 Poor

Timothy, Mountain House

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After requesting an ADA room, I arrived and there was no rooms available. They have to elevator to the floors above.
Stayed 1 night in Oct 2023
Response from Capitola Hotel Management on Oct 30, 2023
Hi Timothy, I am sorry to hear you didn't enjoy your stay with us. I went back through your reservation and there is nothing specific to request an ADA rooms. When booking our rooms, guests are choosing each specific rooms and you chose the Aruba room. We are 10 room boutique hotel and have one ada room as noted on Expedia. Please talk to Expedia as this is specific to your booking with them and not related to the hotel. Warmest Regards,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Concierge Services on Oct 11, 2023
Hi Kevin,Thank you for taking the time to provide feedback about your recent stay with us. We are pleased that you enjoyed everything about your stay enough to give us a perfect 10/10 rating.We look forward to seeing you again the next time you visit Capitola!

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oceanfront fun
Very nice clean little hotel in the center of town was a little noisy but that's expected when you stay directly across from the restaurants and bars that are Oceanfront
Stayed 1 night in Sep 2023
Response from Captiola Hotel Management on Oct 2, 2023
Hi Rubenthank you for your 10-10 review. we appreciate our feedback. Yes, it can be noisy on the weekends with the bars and people but overall most of our guests have a good time and enjoy the live music available within walking distance. Warmest Regards,

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and Delightful Little Spot!!!
This place is just as I thought it would be, AMAZING!!!
Stayed 1 night in Sep 2023
Response from Capitola Hotel on Sep 14, 2023
We are happy to know you enjoyed your stay, we look forward to hosting you again.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Capitola Hotel Concierge services on Sep 12, 2023
Thank you for your 10-10 review. We look forward to hosting you again in the future.Warmest Regards,

10/10 Excellent

Idalina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very nice location easy to walk to restaurants and the beach ,we stayed two nights and loved it.
Stayed 2 nights in Aug 2023
Response from Capitola Hotel Management on Sep 1, 2023
Hi Idalina, Thank you for your review! We appreciate your feedback and we look forward to hosting you again. Warmest Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Capitola Hotel is a ten.
In addition to the perfect location, this hotel was immaculate. Comfy sheets and towels, very friendly staff.
Stayed 1 night in Aug 2023
Response from Concierge Services on Aug 28, 2023
Thank you David for your 10/10 review! We strive to create the best experience possible for our guests during their time in Capitola! We hope to host you again soon!

10/10 Excellent

Monica, Reno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. Stayed in the Martinique suite which allowed us our own entrance to our room rather than going through the Lobby.
Response from Concierge Services on Aug 28, 2023
Thank you so much for your kind review Monica! We are so glad you enjoyed your stay and enjoyed our Martinique room! We hope to see you again soon!

10/10 Excellent

Loretta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Capitola, Hotel
My niece and I were very happy with the Capitola hotel. When entering into our room, decor was done very well. It was just what we were looking for. It has the cutest patio area. The front desk was very friendly. We liked our room. It was very clean. The bed was very comfortable. We will surely be returning.
The Billy Martini show.
Stayed 1 night in Aug 2023
Response from Capitola Hotel Management on Sep 1, 2023
Thank you Loretta for your 10/10 review. We appreciate your kind words and we look forward to hosting you again. Warmest Regards,

10/10 Excellent

Ronald, Sherwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Capitola Hotel Concierge Services on Aug 21, 2023
Thank you for 5-5 review. We appreciate your feedback and look forward to hosting you again in the future.Warmest Regards

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location!
Location is perfect, check in was easy and early. Room was great, linens perfect.
Stayed 1 night in Aug 2023
Response from Capitola Hotel on Aug 14, 2023
Thank you Julie! We hope to host you again.

8/10 Good

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lost a star because the air conditioner didn’t work. That made our overall experience less than stellar because a grunge band began around 10pm across the street until about midnight. I was forced to open all our windows and run the fans because of the lack of AC. I feel we wouldn’t have been bothered had we had the window closed. I had trouble hearing the television whenever the bar opened their doors. That being said I loved the outdoor seating area, the convenience of location and how clean it was and how sweet the staff was. They let us check in much earlier than 4pm and we parked in their garage for just $35. I’d come back.
Stayed 1 night in Aug 2023
Response from Capitola Hotel Concierge Services on Aug 15, 2023
Thanks Nick! We appreciate you writing a review. We are sorry for the inconvenience of the AC unit. It has been ordered and hopefully will arrive soon. Just so you know, Aruba is a similar room with the AC. We are happy to hear you enjoyed our outdoor courtyard and our exceptional staff. We are happy to hear you were able to obtain a reserved spot for parking in the garage. We look forward to hosting you again in the future. Warmest Regards,

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Capitola Hotel Concierge Services on Aug 15, 2023
Thank Ariel for your 10/10 review. We look forward to hosting you again in the future. Safe travels.

10/10 Excellent

Coriander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Only thing I'd change is a nightstand on each side of the bed, and a few more electrical outlets. Breakfast much better than expected. Fresh coffee!
Stayed 1 night in Aug 2023
Response from Capitola Hotel Concierge Services on Aug 15, 2023
Thank you Coriander for your 5-5 review. We appreciate your feedback on the nightstands and the outlets. We will definitely look into that. We are thrilled to hear you enjoyed our breakfast and our coffee from Santa Cruz Roasting Company.Warmest Regards

10/10 Excellent

Corina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the perfect location to walk around our entire trip. The service was good and over a really nice stay. I will definitely be back.
Stayed 2 nights in Aug 2023
Response from Capitola Hotel Concierge Services on Aug 7, 2023
Thank you for your 10-10 review especially your feedback regarding our service and our hotel. We hope to see you again soon. Warmest Regards,

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and nice accommodations
Friendly staff. Hotel in the middle of town so can park and not drive anywhere in downtown village. Parking pass provided which is wonderful as parking difficult in this small village
Stayed 2 nights in Jul 2023
Response from Capitola Hotel Concierge Services on Jul 25, 2023
Hi Deanna,Thank you for your 10/10 review. We appreciate your review and glad to hear you enjoyed your stay with us. Yes, parking can be tricky in the village especially during the summer. Warmest Regards,

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
It was amazing! I found parking within 5 minutes of arriving, the hosts were so friendly, and it’s so quaint and clean and close to everything! I was a little nervous because I have two small kids but it’s perfect- we ate our breakfast in the courtyard, we stayed on the first floor in the paradise island room, and it’s right in the heart of Capitola village for those single mamas who don’t want to lug strollers and kids toys in and out of their car… you can literally walk everywhere. They even have a small shower head for the littles. It’s also really nice for a romantic getaway.. exceeded my expectations. I heard close to nothing at night even though the nearby restaurants had live music. 10 out of 10 recommend.
Stayed 1 night in Jul 2023
Response from Capitola Hotel on Jul 9, 2023
Thanks Cynthia! We are happy to know we exceeded your expectations, we hope to host you and your family again.

8/10 Good

Deana

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Walking distance from everything
Stayed 2 nights in Jul 2023
Response from Capitola Hotel on Jul 8, 2023
Thanks Deana for the review! We hope you stay with us again soon.

10/10 Excellent

Juli

Liked: Cleanliness, staff & service, property conditions & facilities
Charming!!!
Stayed 2 nights in Jun 2023
Response from Capitola Hotel Concierge Services on Jun 26, 2023
Hi Juli,Thanks for taking the time to write us a 5/5 review! We were excited to host you and look forward to a future visit with us again.Warmest Regards,

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awsome staff, very clean nice place to stay, parking can be difficult. Once you park your car you can walk just anywhere you wish
Stayed 2 nights in Jun 2023
Response from Capitola Hotel Concierge Services on Jun 18, 2023
Thank you Donald for your 5/5 review! We are happy to hear you enjoyed our staff and beautiful location. Yes, parking can be tricky in the village but once you find a spot, you are all set. We look forward to hosting you again in the future!Warmest Regards,

10/10 Excellent

Laura

Stayed 1 night in Jun 2023
Response from Capitola Hotel on Jun 12, 2023
Laura, Thank you for your kind words and perfect rating! Our goal is for everyone to feel welcomed and at home. We hope to host you and your family again soon!

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Mark was an outstanding host and was most helpful with anything I needed. I think you day person is Julie and she was kind enough to arrange for me to have her parking spot right in front of your hotel!!!
Stayed 1 night in May 2023
Response from Capitola Hotel Management on Jun 5, 2023
Hi Bob,Thank you for your 5-5 review! We are happy to hear you had a pleasant stay with us and enjoyed our staff during your visit. We look forward to hosting you again in the future! Warmest Regards

10/10 Excellent

EJ

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location in the heart of Capitola.
Stayed 1 night in Apr 2023
Response from Capitola Hotel on Apr 24, 2023
Thank you so much! We loved having you stay with us and we look forward to hosting you again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from CHM on Mar 27, 2023
Thank you, Michelle, for your awesome review! We dearly appreciate the feedback and are so glad you enjoyed yourself here!We hope to host you again soon!Warmest regards,Capitola Hotel Management

10/10 Excellent

Melissa

Stayed 1 night in Mar 2023
Response from Capitola Hotel Concierge team on Apr 16, 2023
Hi Melissa,Thank you for your 5-5 review. We look forward to seeing you again.Warmest Regards,