Ratings based on 730 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from KY

Not the room I paid for

Posted Jul 10, 2017
Basically the review is based around the fact that they didn't have the king bed room that I reserved. They told me they were sold out and that the bed type is just a preference. I had a late check in but I called and told them that would be the case. Despite this, when I got there they told me they assumed me a room with two queens. When I went to the desk to let them know they had made the mistake they informed me there were no kings available and room types weren't guaranteed. As far as comfort the room was very good and was located where we expected. But we don't always splurge on a trip to stay in downtown hotels. I thought that booking at this one I would at least get the room type I requested. In all honesty I will probably try somewhere else on an return trips to the area to try and get somewhere where they give us the room we booked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Exceptional experience

Posted Jul 3, 2017
Great place to stay and close to the convention center. There are no weaknesses. Well trained staff and they are conscientious of every detail. Equal to any five star in the country.
5 out of 5
by David

one of the best Westins

Posted Apr 24, 2017 on Hotels
I have stayed at many Westins and this was definitely one of the best. The hotel and room were spotless while the staff was very nice. The beds were fantastic and the wine selection in the lounge was outstanding. The pool is very small and meant for a cool off and not active swimming. We had club access with the breakfast being great!
5 out of 5
by Amy

This traveler left a rating score only Posted Apr 19, 2017 on Hotels
5 out of 5
by Kayla

Posted Apr 18, 2017 on Hotels
Amazing view of downtown Phoenix. The room was very clean and the hotel staff was friendly.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 15, 2017 on Hotels
5 out of 5
by Lionel

Posted Apr 15, 2017 on Hotels
Great location in Downtown PHX, convenient, safe, and clean. Has all the amenities of a classy hotel. Would definitely recommend if you have the means as sky is the limit with what they will provide you with.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 9, 2017 on Hotels
5 out of 5
by anthony

This traveler left a rating score only Posted Mar 26, 2017 on Hotels
5 out of 5
by Jerrold

This traveler left a rating score only Posted Mar 26, 2017 on Hotels