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Reviews of Residence Inn Champaign

3 out of 5
Residence Inn Champaign
502 West Marketview Drive, Champaign, IL

Reviews

7.8

Good

Rating 10 - Excellent. 190 out of 410 reviews" "
Rating 8 - Good. 96 out of 410 reviews" "
Rating 6 - Okay. 50 out of 410 reviews" "
Rating 4 - Poor. 35 out of 410 reviews" "
Rating 2 - Terrible. 39 out of 410 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Steven, Tetonia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Elaine

Liked: Cleanliness
This hotel is in the middle of being rehabbed. My floor/room was complete. Very clean and comfortable. Thermostat worked well too! My only issue was housekeeping never made it to my room. I did ask for fresh towels which were delivered. The management staff was very nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Harriet, colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, even though there was construction according to the desk clerk, we weren't affected by it at all.
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from General Manager on Jan 24, 2024
Thank you your feed back I will shear this with the team

2/10 Terrible

Terrie

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Horrible Experience
I picked this hotel as I needed an oven to prepare food to take for a family gathering. At check in I was informed that there would be no breakfast in the morning because it was Christmas. She also added that she didn’t think any restaurants would be open. So a trip to the grocery store to purchase some additional food happened. Upon returning to the hotel, I was in need of some ice. The ice machines on the first and second floor were not working and there was no machine on the third. Back to the front desk where I was informed that the machine was on the fourth floor but they were doing renovations on that floor. She actually got the ice for me. The toilet continued to run, the carpet is pulling out of the strip in the kitchen area and actually hurt my feet to walk on it. The people above us sounded like they had 8 children who were running and jumping all evening. This was probably one of the worst experiences I have ever had at a named brand hotel.
Drawer wouldn’t stay closed
Mattress didn’t fit on frame correctly
Stayed 1 night in Dec 2023
Response from Wanda Jakopo on Jan 10, 2024
I am truly sorry for your experience with your stay I a sure you this not the level of service we want to be known for I apologizes for your stay and if you would give us another try I promise your stay will be better.Thank you for staying with us at the Residence inn ChampaignWanda Jakopo

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Horrible
At 7am construction started in the room above us! The banging and pounding of carpet being installed was absolutely ridiculous and loud. We should have never been put into our room!
Stayed 1 night in Dec 2023
Response from Wanda Jakopo on Jan 10, 2024
Thank you for choosing to stay with us at the Residence Inn Champaign. On behalf of the staff and our construction crew we do apologize for the noise of the renovation. Once we are completely done please come to revisit our new rooms and lobby.

2/10 Terrible

Lisa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Wanda Jakopo on Jan 10, 2024
Thank you for Choosing to stay with the Residences inn Marriott

2/10 Terrible

Rosanne, Twinsburg

Stayed 1 night in Dec 2023

4/10 Poor

Kasey

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was very worn, and extremely hot. The thermostat on the fourth floor, where our room was, must have been broken. It was easily 85 plus degrees in the hallway. The coolest we could get our room was 70, which was uncomfortable for us because we like a cool room at 60° for sleeping. The only way we could get the room down to 70 was by opening both windows. Having to open the windows in November seemed very ridiculous. Another problem was that on Thanksgiving morning, the free breakfast was unavailable. No one told us that there would not be breakfast on Thanksgiving, so we had nothing purchased in advance. There were no places locally to get breakfast as it was Thanksgiving Day either. I couldn't do laundry because the soap dispensers were broken and there was no soap at the desk The biggest disappointment of stay, was that the pool and hot tub, which were a main reason for us to pick this hotel, were closed at the time of our stay. The indoor pool and indoor hot tub are permanently closed. This information was given to us by the staff. Unfortunately, that information was not provided on the website. Interestingly enough, after I complained about the pool being closed, all information about the hotel having a pool was removed from the website. I knew this particular hotel had a pool, because we stayed there last year and used it. The saving grace was the staff. They were incredibly helpful and pleasant despite the many disappointments the hotel itself offered.
Stayed 4 nights in Nov 2023
Response from Jasmine on Dec 3, 2023
Thank you for your feedback. to better ensure all guest have a better experience we have shared this with the leadership team in the hotel. We would like to invite you back to the hotel for a more enjoyable experience in the future. Thank you Jasmine WilsonFront Office Manager

4/10 Poor

Donna

Traveled with family
Disliked: Amenities, property conditions & facilities
No manager on duty from Friday through Sunday on a very busy weekend. Staff was insufficiently trained and unable to reach manager on call to resolve a room issue. Hotel was run-down. There was insufficient parking.
Stayed 2 nights in Nov 2023
Response from Jasmine on Nov 22, 2023
Dear Donna,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Jasmine WilsonFront Office ManagerHawkeye Hotels

10/10 Excellent

Rebecca

Stayed 5 nights in Nov 2023
Response from Tamala on Dec 11, 2023
Thank you for staying with us!

10/10 Excellent

Jay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Business Trip.
Stayed about 10 days for work. This place was great. The staff was friendly and accommodating. Excellent experience all around. Will definitely stay here again in the future.
Stayed 9 nights in Sep 2023

6/10 Okay

Manish, Bordentown

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Short staff and dirty carpet and sofa bed was broken. Room was smoking and bad smell.
Stayed 1 night in Sep 2023

10/10 Excellent

Ryan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Darrell

Stayed 3 nights in Aug 2023

8/10 Good

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fire alarm issue
Stayed 5 nights in Aug 2023

8/10 Good

Rebecca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2023

2/10 Terrible

ROSANA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

liaqat

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Their rooms have torn up carpet, walls need repairs, bathroom did not have facial tissue. Breakfast was the worst, limited items, with no replacement when items were finished by 8:30. Worker was unresponsive and rude, not very approachable.
Stayed 5 nights in Aug 2023

10/10 Excellent

Kshay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My stay here was nice room was clean and spacious.like that it had a full kitchen. Very nice!
Stayed 1 night in Aug 2023

4/10 Poor

Christopher

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Booked a room thru Expedia. Was told when we arrived that all rooms were checked in and nothing was available. Everything was paid for on our end. She repeated more than once all rooms were checked in. Called Expedia up gave her the phone to talk to the rep and then all the sudden the reason is we misspelled your name and things changed. Suddenly our room was available after being told every room was checked in and accounted for????? It was very odd and frustrating considering we had traveled for 8 hours that day and it was late.
Stayed 1 night in Aug 2023

8/10 Good

Lorry

Traveled with family
Liked: Staff & service
Renovate the Room
Check in was fine. The bathroom was great for my 87 year old Mom since she uses a walker. When we walked in, the transition from tile to carpet was dark duck tape, except for about 6-8 inches - and it was raveled carpet. There was no blanket for me to put on the pull out (very uncomfortable) couch. The sheet set in the closet for the couch looked like it had been used… We were tired and didn’t want to deal with moving to another room, but I did let the receptionist know about the carpet so I wouldn’t get charged for it since I had my 9 lb Pomeranian with me. The faucet in the shower was very difficult to use, too.
Stayed 1 night in Jul 2023

2/10 Terrible

Tomas

Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
No wifi all day and night, no cold water at the shower, my husband get burn and after that no way to open the faucet at the shower, I couldn’t take a shower. No juice at the breakfast. They told us that they are going to reimburse the costo of the night and now they are telling that they can’t.
Stayed 1 night in Jul 2023

6/10 Okay

Marlin

Stayed 1 night in Jun 2023

6/10 Okay

Sellie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Will never book here again
The place was not as good as I thought it was. The hallway in the 125-133 corridor was very smelly , needs a deep cleaning, the smell was horrible. The room couch bed was a -0 on a scale of 1-10. The pull out couch has stains and the mattress was horrible, super thin and old. You could feel every spring. We actually just slept on the couch instead of pulling it out. I will not , 1000% ever stay at this location Residence Inn.
Stayed 10 nights in May 2023

6/10 Okay

Shannon

Stayed 1 night in May 2023

6/10 Okay

Jason

Stayed 5 nights in May 2023

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and clean. Staff was personable.
Stayed 1 night in Apr 2023

8/10 Good

Rachel

Stayed 1 night in Apr 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Tonilynn

Stayed 1 night in Apr 2023

4/10 Poor

Sujatha

Disliked: Cleanliness, staff & service, amenities
Stayed 5 nights in Apr 2023

6/10 Okay

Stephanie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I start by saying we had no issues in our room or with the staff, we travel frequently and always stay in Marriott brand hotels. However, this hotel is not up to Marriott standards and is in need of an update. Lots of little things like the pool closure, breakfast amenities, stains in the carpet down the hall, chipped tile in the bathrooms, cushions on lobby and room furniture that need to be replaced, and professionalism of some of the staff was lacking. The staff was not rude by any means but lacked professionalism when speaking to guests and each other. Overall I would probably not stay here again until corporate comes in and cleans some things up.
Stayed 2 nights in Mar 2023

2/10 Terrible

Lindsay

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The heat in our room so woke to up freezing. Changed rooms to bug infested bathroom and broken television. Pool was closed without notice so couldn’t even use that amenity.
Stayed 2 nights in Mar 2023

8/10 Good

Mary Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

2/10 Terrible

Mark

Not good
Stayed 2 nights in Feb 2023

6/10 Okay

Andrea

Stayed 1 night in Feb 2023

6/10 Okay

Patrick

Business traveler
Disliked: Cleanliness, property conditions & facilities
No Clean
Room is dirty
Stayed 2 nights in Feb 2023

2/10 Terrible

Longzhen

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There are lots of ants in the washroom
Stayed 1 night in Jan 2023

10/10 Excellent

Sermeaka

Stayed 1 night in Jan 2023

6/10 Okay

Jamie

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Remodeling needed
The hotel is in need of some remodeling Carpet is tore Andy dirty
Stayed 2 nights in Dec 2022

4/10 Poor

Verified traveler

DISAPPOINTED at this particular Residence Inn.
There was hardly any breakfast items on our first morning in the reception area. The elevators remained unswept our entire stay. There was no coffee machine in the suite. There were no pans and hardly any other basic kitchen utensils ie 1 fork, 1 knife... The shelves in bathroom were loose. The HVAC in the bedroom is so loud.
Stayed 1 night in Nov 2022

6/10 Okay

Joshua

Disliked: Property conditions & facilities
We have stayed at this property in the past and were disappointed at its current condition. I expect a little wear and tear, but the room and the facility just appeared unkempt. Staff was friendly, but seemed understaffed for a holiday weekend. Market was very low on items. Room did not smell fresh and clean as usual. Carpet in the halls was very stained in multiple places. Carpet in the room was frayed in multiple places. The kitchenette was in disrepair with multiple deep scratches and cabinet doors hanging off of the hinges in multiple places. Curtains in bedroom were hanging off of their attachments and ripped in multiple areas. Overall an acceptable experience, but very disappointing compared to previous stays. Will not stay at this location again.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

Jamika

Stayed 1 night in Oct 2022

6/10 Okay

Brad

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Customer Service on Aug 23, 2022
We appreciate the feedback, Brad.We're happy you had a decent stay with us, but we regret that our services did not exceed your expectations.Please visit again soon so we can provide you with a more positive experience.

2/10 Terrible

karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy hotel
Terrible filthy hotel. Broken furniture, hall carpets were stained and shredding. Upholstery was ripped in our room and in lobby. I just can’t believe Marriott would be ok with this. Pool is not working and looks like it’s been like this for awhile. From the road you can’t see the issues but as soon as you get closer you’ll see rotting by the front pool windows, if you’re lucky like us food safety violation was posted at the front door. This is what reviews are for…a warning to others. I just wish I would have taken the time to read the reviews before I booked a non cancellable room.
Stayed 1 night in Jun 2022

4/10 Poor

Philip

Stayed 5 nights in Jun 2022

4/10 Poor

Donnie

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Would never stay there again I would not recommend
It was one of the worst trips I have had hotel wise in a while. The pool was out of order the entire 15 days which they didn’t tell us upfront so is the Jacuzzi. I talk to the front desk about it they never once apologize for the inconvenience they just said you could check out and leave. The washers didn’t wash correctly. The detergent machine did not dispense detergent yet it took your money. I had to go to the front desk about that that was never any word of I apologize for the inconvenience. I need to change for the washer and the gas in the entire drawer had been taken out and there was no change . Later he found the draw dress but never any mention of apologies for the inconvenience. With this being a Marriott hotel the service was ridiculous and very selfish. One of my other coworkers also stayed at the property and was very dissatisfied. We stayed there total 31 nights between the two of us and there was a possibility of 2 to 4 other people from our company staying there but we told them not to. Again it don’t cost anything to be nice and to be courteous. This whole chair was operated like a hood Motel. Extremely bad service.
Stayed 16 nights in May 2022

2/10 Terrible

Christopher, Vancouver

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in extremely poor condition, and the staff are beyond poorly mannered. The night staff were outright rude. I would advise anyone to stay elsewhere.
Stayed 4 nights in May 2022