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"We unfortunately could not stay in the hotel due to change of plan at last minute, but the hotel staff got in touch with us to make sure we would be only charged for a single night which was much appreciated. "

"Free pickup and drop-off from the high speed rail station. Hotel is pretty quiet inside considering it's on a very busy street outside. Super convenient location to see everything in Pingyao. They packed our breakfast for us since our departing train left earlier than when they usually serve breakfast. "

"Great character property with a peaceful feel in the courtyard The staff on duty were excellent ( Heidi gave us a lot of care and a lovely Cappuccino) Staff who arranged taxi very good Great to be inside the City walls "

"Staff very helpful, clean and good location "

"The area was generally very dirty. The entrance to the hotel was being used as a shop for Chinese girls to get dressed up and having makeup. Hence it was as you were entering a small fitting room. The staff could hardly understand a word of english, while we had to ask for very standard supplys such as toilet roles to be provided to the room."

"The hotel is lovely, in a traditional courtyard-style house. It is beside the north gate, just inside the ancient town, so the location is great. Alice was fantastic, collected us from the train station and gave us lots of tips on places to visit and eat. We had a great two-night stay, highly recommended!"

"Wonderful hotel set in an ancient mansion. Staff were helpful and friendly and focused on improving the guest experience. Wonderful breakfast whether you ordered Western or Chinese. We ate the special set menu dinner. Definitely the best restaurant in Pingyao. Staff had a proficient level of English which enabled us to have a better experience visiting the historical sights in the walled city. Our two night stay was a five star experience."