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"We unfortunately could not stay in the hotel due to change of plan at last minute, but the hotel staff got in touch with us to make sure we would be only charged for a single night which was much appreciated. "

"Super friendly staff and pretty hotel right in the ancient city"

"Classic accommodations and lovely layout that fits the old city center."

"Wonderful hotel set in an ancient mansion. Staff were helpful and friendly and focused on improving the guest experience. Wonderful breakfast whether you ordered Western or Chinese. We ate the special set menu dinner. Definitely the best restaurant in Pingyao. Staff had a proficient level of English which enabled us to have a better experience visiting the historical sights in the walled city. Our two night stay was a five star experience."

"The staff here is the most helpful, polite, and hospitable staff that I have encountered at a hotel in my life. The check in was very smooth and they even arranged pick up and drop off from and to the train station, which was seamless. The rooms were very clean, as well as the bathroom. And the location is prime, right by the South Gate, 3 min walk to central tower, and a Luckin Coffee right next door."