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Reviews of Comfort Suites Dulles Airport

2.5 out of 5
Comfort Suites Dulles Airport
13980 Metrotech Dr, Chantilly, VA

Reviews

7.8

Good

Rating 10 - Excellent. 377 out of 1001 reviews" "
Rating 8 - Good. 331 out of 1001 reviews" "
Rating 6 - Okay. 165 out of 1001 reviews" "
Rating 4 - Poor. 71 out of 1001 reviews" "
Rating 2 - Terrible. 57 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Barbara

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Rundown; needs refurbishing. Rusty hardware in bathroom; flaking wallpaper. Exercise facility was OK. Public restrooms were not maintained - no papertowels, soap, or toilet paper. Broken toilet seat. Sunday morning breakfast - shortage of condiments. Very conveniently located; personnel was helpful and courteous.
Stayed 6 nights in May 2024
Response from C/S on May 21, 2024
Thank you for taking the online survey. We value your feedback and shared it withour team. I like to apologize for any inconveinces that accrured while doing your stay.We appricate your busniess and we would like for you to reach out to management to fix this matter for you. Again our apologizes. We hope to hear from you soon.

4/10 Poor

Ui

Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasn't cleaned at all and the building was very dirty. Even no soap in the shared bath room.
Stayed 2 nights in May 2024
Response from C/S on May 21, 2024
Thank you for the feedback on your recent visit here at the Comfort Suites. We like to aplologize for any inconveinces that accured while doing your stay. We shared your information with our staff so that this would not happen again. Thank you for staying.

4/10 Poor

Heather, Waterbury

Disliked: Cleanliness, property conditions & facilities
Very dated, dingy. Lots of mold in the room I had. Bathroom and bedroom.
Stayed 2 nights in May 2024
Response from C/S on May 16, 2024
Thank you for taking the online survey. We value your feedback and shared it with our staff. I like to apologize for any inconvenience that accured while doing your stay.We are in the process of upgrading all of our rooms.Hope to see you back in the future. Again thank you.

6/10 Okay

Richard

Traveled with family
Liked: Cleanliness, staff & service
Clean rooms. Some rust around bathtub. Need more water pressure from shower.
Stayed 3 nights in May 2024
Response from C/S on May 14, 2024
Thank you for choosing the Comfort Suites. We value your feedback and shared it with our staff. I like to apologize for any inconveineces that accured while doing your stay with the bathroom and water pressure. We are working to make sure these issues are resolve and not to happen again. Thank you for choosing Comfort Suites. We hope to see you back.

8/10 Good

Philip

Business traveler
Liked: Cleanliness, staff & service
The rooms are older, not great, but overall clean and decent.
Stayed 1 night in May 2024
Response from C/S on May 14, 2024
Thank you for your feedback on your recent visit with us.We are working towards upgrading our hotel to provide comfortable stays for our customers. We thank you and appreciate your busniess and hope to see you back.

8/10 Good

Robert

Liked: Cleanliness, staff & service
Good place
Stayed 1 night in Apr 2024
Response from C/S on May 7, 2024
Thank you taking the on line survey. We appricate your feedback and shared it with our team. We are looking to see you back. Again thank you for your busniess and thanks for sharing.

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2024
Response from C/S on May 7, 2024
Thank you for taking the online survey. We appricate you and thank you for choosing Comfort Suites. We are glad you had a nice stay with us. Thank you

8/10 Good

CHI-HUA, san jose

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from C/S on May 7, 2024
Thank you for choosing the Comfort Suites. We appreciate your busniess and hope to see you back soon.

8/10 Good

Li

Business traveler
Liked: Cleanliness, staff & service
Good location, and many choices of ethnical restaurants.
Stayed 4 nights in Apr 2024
Response from C/S on Apr 20, 2024
Thank you for taking the online survey. We value your feedback and shared it with our staff. We like to thank you for recognizing all the great resturants in the area.Again thank you we appricate your business and hope to see you back soon.

2/10 Terrible

Sue

Stayed 5 nights in Mar 2024

2/10 Terrible

daniel, Lake City

Traveled with family
Disliked: Staff & service, property conditions & facilities
we travel quite a lot , hotel staff at check in was fine but at 9 am we had our door nocked hard , while getting dress the housekeeping staff opened the door , when i asked the Lady why she did that and her answer was that she needed to work and had no room to clean , spoke to manager and realized quick that was standard operation forth thier housekeeping this housekeeping lady needs to have manners and you been warn , no need to bring a clock , the rude staff will.help you wake up ,
Stayed 1 night in Mar 2024
Response from C/S on Apr 9, 2024
Thank you for taking the on line survey. We have shared your feedback with our staff. I like to apologize for the housekeeper knocking on your door at 9 before check out time at noon. Check out is at 12:00. I don't know what manager would agree with that. However we do aologize for staff being rude and that should not have happened. Thank you for sharigng your feedback and we hope that we can make this up to you, Again thank you and hope to see you back soon.

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very friendly
Stayed 1 night in Apr 2024
Response from C/S on Apr 9, 2024
Thank you for choosing the Comfort Suites. We value your feedback and shared it with our staff. We appricate you recongizing our friendly staff. Again thank you and hope to see you back soon.

2/10 Terrible

Mandeep, Glastonbury

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Noisy Dirty carpets Stains in bathroom that looked like blood Partly clogged toolet necessitating us using public toilets in hallway Non-functioning TV No pillow or blanket for the pullout sofa.
Stayed 2 nights in Mar 2024
Response from C/S on Apr 9, 2024
Thank you for taking the online survey. We shared your feedback with our staff. Our apologizes for any inconveienes that accured while doing your stay.We certainly would like for you to return back and hopefully we can make stay your more comfortable.Again thank you for choosing us.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the shuttle service and that Enterprise is nearby for car renting. Also the shopping area nearby had a lot of international food.
Stayed 1 night in Mar 2024
Response from C/S on Apr 3, 2024
Thank you for taking the online survey. We value your feedback and shared it with our team. We appricate you and again thank you for choosing Comfort Suites.

4/10 Poor

tulia

Disliked: Cleanliness, property conditions & facilities
Too duty and the hotel is an old building.
Stayed 3 nights in Mar 2024
Response from C/S on Mar 26, 2024
Thank you for taking the online survey on your recent stay with us. We shared the feedback with our staff. I loke to aplogize for any inconvenince that accrued while doing your stay. We are working very hard to upgrade our hotel to make our guest more comfortable. We hope that you would give us another change of coming back with us. Again thank you and thank you for your business and look forward to seeing you back.

8/10 Good

Wayne

Traveled with partner
Liked: Amenities
The rooms did not offer ample closet space for hanging tall clothing such as a dress or long coat.
Stayed 2 nights in Mar 2024
Response from C/S on Mar 26, 2024
Thank you for the feedback on your recent stay with us. I aplpogize for the inconvenience of not having enough closet space for tall clothing. Hopefully you will come back to visit us again. Thank you for choosing the Comfort Suites.

8/10 Good

David, Charlottesville

Liked: Cleanliness, staff & service
Good service to the airport.
Stayed 1 night in Mar 2024
Response from C/S on Mar 8, 2024
Thank you for taking the online survey. We value your feedback and shared it with our team regarding the breakfast. We appreciate you and we thank you for your busniess and look forward to seeing you back soon.

4/10 Poor

FNU

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room Carpet was dirty and sticky, pillows/ headrest are not comfortable. Limited breakfast items. The property needs renovation.
Stayed 1 night in Feb 2024
Response from S/C on Feb 27, 2024
Thank you for taking the online survey. We value your feedback and shared it with our team. I like to aplogizes for the inconveniences that accured while doing your stay.We are correcting this matter to make our customers more satisticed doing there stay. We hope that you will give us another try. Looking forward to seeing you back.

2/10 Terrible

Hani

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from C/S on Feb 27, 2024
Thank you for taking the online survey. We value your feedback and shared it with our team. We appricate your busniess and look forward to seeing you back. Again thank you for staying.

10/10 Excellent

CYNTHIA, PENNSVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good value
Stayed 1 night in Feb 2024
Response from C/S on Feb 20, 2024
Thank you for taking the online survey. We value your feeddback and shared it with our team. We hope to see you back. We also appricate your busniess and looking forward to seeing you soon.

10/10 Excellent

CYNTHIA, PENNSVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, super convenient location, room is clean and everything seems to work fine
Stayed 1 night in Feb 2024
Response from C/S on Feb 17, 2024
THank you for choosing the Comfort Suite. We vale your feedback and shared your information with our staff.We appricate you and also want to thank you for your business. Again thank you and looking forward to seeing you back.

6/10 Okay

Ellen

Disliked: Property conditions & facilities
Hotel has a smell. The heated pool was cold. Great Location.
Stayed 2 nights in Feb 2024
Response from C/S on Feb 17, 2024
Thank you for staying here at Comfort Suites. We value your feedback on your recent stay with us.We shared it with our staff. I like to alpolgoze for the hotel smell and pool being cold. Again our apologizes for the inconvenience. Thank you and hope to see

6/10 Okay

Ellen

The hotel/ experience was ok. The hotel smells a little musty, there may be smoking sections I'm not sure. Breakfast was ok, nothing special Coffee onsite taste like flavored water, there are delicious places to drink coffee within walking distance. Walking distance to nice restaurants. The heated pool is Freezing. My room was outdated and had mildew/ mold on the shower ceiling. They provide shuttle service to Dulles Airport. Safe place to sleep & explore Washington DC.
Stayed 1 night in Feb 2024
Response from C/S on Feb 13, 2024
Thank you for choosing the Comfort Suites. We value your feedback and shared it with our staff. I like to apologize for the musty smell. We also have desnated areas for smoking. Also we alplogize for the mold on the bathroom room ceiling as well as the pool being cold. We have correceted these problems. Hopefully you will come back and visit with us. Again our aplogizes for the inconveince. We aprricate your business and hope to see you back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from C/S on Feb 13, 2024
Thank for staying with us here at the Comfort Suites. We value you and your feedback. We appricate you and looking forward to seeig you back.

6/10 Okay

FNU

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from C/S on Feb 6, 2024
Thank you for taking the online survey. We value your feedback. I would like to apologize for any inconveince that accured while doing your stay. We appricate your business. Thank you for staying.

4/10 Poor

Kimberly

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from C/S on Jan 26, 2024
Thank you for taking the online survey. We value your feedback and shared it with our staff. I like to apologize for any inconviences that accured upon your stay.We apprecate you and hopefuly we can resolve any matters that you had with us.Thank you

10/10 Excellent

SI WOO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from C/S on Jan 25, 2024
Thank you for stay here at the Comfort Suites. We value your feedback and shared it with our team. We appricate your business and hope to see you back again.

10/10 Excellent

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from C/S on Jan 13, 2024
Thank you for staying here at the Comfort Suites. We appreciate you and also like to thank you for your business. We hope to see you back soon.

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location close to airport ,they do free shuttles to airport ,a bit old need some renovation, brakefast was moderate and they weren't flexible with check out time cause we have booked from hotels as they consider it third party ...
Stayed 2 nights in Jan 2024
Response from C/S on Jan 13, 2024
We like to thank you for taking our online survey. We have shared your feedback with our staff. Thank you for your suggestions on the rooms and our breakfast. We appricate you letting us know. I do apologize on the day of your request for late check out. We hope that we could look forward to seeing you in the furture.

8/10 Good

Ahmad

Stayed 3 nights in Dec 2023
Response from C/S on Jan 30, 2024
Thank you for choosing the Comfort Suites. We appricate you.We also like to thank you for your busniess and hope to see you back.

10/10 Excellent

Gwendolyn

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from C/S on Dec 30, 2023
Thank you for taking the online survey. We value you as a royal customer and appricate your business. We look forward to seeing you back.

2/10 Terrible

Soliman

Liked: Staff & service
Disliked: Cleanliness, amenities
They both in the app they have a pool and gym when I get there. There is no pool available. No gym available there is the construction work
Stayed 3 nights in Dec 2023
Response from C/S on Jan 2, 2024
Thank you for taking the online survey. We appricate your business. I apologize for pool not being opening to our guest. The fitness center is avaiable to our guest. Sorry for the inconveince on the pool. Again thank you for staying hope to see you back.

4/10 Poor

Joseph L.

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dated property and not as depicted on the website. Old furniture and uncomfortable bedding in the room. Meager canned breakfast offerings for guests. Less than welcoming front desk staff.
Stayed 1 night in Dec 2023
Response from C/S on Dec 22, 2023
Thank you for choosing the Comfort Suites. We value your feedback and shared it with our staff. I like to aplogize for any inconveience's that accured while doing your stay. We are in the prcoess of upgrading our rooms and our breakfast menu. Again thank you we appreciate your business. We hope to see you back.

6/10 Okay

Munsarim

Stayed 2 nights in Dec 2023
Response from C/S on Dec 20, 2023
Thank you for taking the online survey. We appreicate your business and we hope to see you back

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from C/S on Dec 14, 2023
Thank you for choosing the Comfort Suites. We value your feedback We appricate your business and hope to see you back

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from C/S on Jan 2, 2024
Thank you for choosing the Comfort Suites. We also thank you for taking the online survey. We appricate your business and hope to see you back soon.

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Old locks
Stayed 3 nights in Dec 2023
Response from C/S on Dec 13, 2023
Thank you for choosing the Comfort Suites. We value your feedback and shared it with our team. I like to apologize for door locks. We are very sorry this happened to you. We have worked to correct the problem and reprogram the lock. Again our apolgizes. Thank you for your business and we appricate you staying with us. Hope to see you back.

8/10 Good

Heachandra

Liked: Cleanliness, amenities
Good place to stay
Stayed 4 nights in Dec 2023
Response from C/S on Dec 9, 2023
Thank you for taking the online survey. We value your feedback and shared it with our team.We appricate your business and hope to see you back.

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from C/S on Dec 5, 2023
Thank you for choosing Comfort Suites. We value your feedback and shared it with our staff. We like to thank you for staying with us. Hope to see you back soon

2/10 Terrible

Keesha

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First Juan at front desk was pleasant, if it wasn’t for him I would have booked. However, room another story. Holes in walls, & patched up, still showing holes. door latch unsecured, phone did not work, reported the night after booking room. Was told no more phone’s available by another young lady. House keeper the next day I asked for extra towels since I was staying more than one day. She still entered my room after I told her I didn’t need her to come. Last day of stay, housekeeping came in my door before 10am & and I had do not disturb sign on door. Called downstairs to front desk on my cell phone since there was no phone to use in room. Front desk apologized and said I was the 3rd person that called about housekeeping. Very unprofessional and didn’t feel safe. Breakfast was processed eggs, and sausage not cooked fully. Not very appealing nor Employee over breakfast was housekeeper, that said she doesn’t speak English. Coffee seemed to be okay. Not sure about filters clean on Juice dispenser, didn’t trust it.
Stayed 3 nights in Nov 2023
Response from C/S on Dec 5, 2023
I like to apolgizes for any inconveinces that acrrued while doing your stay. I see you had some concerns regarding your room and breakfast along with room attendeds.I'm sorry this happened to you. My deepiest aplogizes.Please reach out to us so that we can correct this matter. The number we had on file seems to be a unworkable number. We like to make this right. Again our apologies and hope to hear from you soon.

8/10 Good

Andrew

Disliked: Cleanliness, property conditions & facilities
When i went to check in they did NOT have my reservation. The lady working the front desk worked hard to get me a room.
Stayed 2 nights in Nov 2023
Response from C/S on Nov 12, 2023
Thank you for the feedback regarding your stay. Thank you for recognizing the lady who help with your room.We appricate your business and hope to see you back soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from C/C on Nov 12, 2023
Thank you for your feedback. Hope to see you back again soon.

8/10 Good

Elizabeth

Stayed 1 night in Nov 2023
Response from C/S on Nov 30, 2023
Thank you for choosing the Comfort Suites. We value your feedback. Hope to see you back again

10/10 Excellent

Juan, Cleveland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay no issues.
Stayed 3 nights in Sep 2023
Response from C/S on Nov 10, 2023
Thank you for choosing the Comfort Suites. We value your feedback and shared it with our team. Again thank you for staying with us

10/10 Excellent

Alen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfec
Stayed 1 night in Nov 2023
Response from C/S on Nov 10, 2023
Thank you for taking the online survey. We appricate you staying along with your business. Again thank you and hope to see you back soon

8/10 Good

EILEEN

Traveled with family
Liked: Staff & service, amenities
Parking was easy. Receptionist was pleasant and friendly. Carpet was filthy
Stayed 1 night in Oct 2023
Response from C/S on Oct 28, 2023
Thank you for your feedback on your recent reservation. We value your feedback and shared it with our team.Thank you for your business and hope to see you back.

8/10 Good

Daniel

Liked: Property conditions & facilities
Nice place for the $. Convenient. Breakfast so-so
Stayed 1 night in Oct 2023
Response from C/S on Oct 24, 2023
Thank you for your feedback on your recent stay here at the Comfort Suites. We have shared your feedback with our staff. Again thank you and we appricate your business and hope to see you back soon.

8/10 Good

Nanette, Gladwyne

Liked: Cleanliness, staff & service, amenities
I like the location to Dulles Airport. The staff at the front desks was friendly and helpful. The lock on the door to my room(310) was difficult to open. Also there was a small amount of black mold on the shower wall.
Stayed 2 nights in Oct 2023
Response from C/S on Oct 20, 2023
Thank you for the feedback on your recent stay at the Comfort Suites. We value your feedback and shared it with our team. I like to apologize for the inconvenience regarding your room. Please accept our apologize and hope that we can make this up to you. Please reach out to our GSM. We appricate your business and hope to see you back.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
It's was close to everything
Stayed 2 nights in Oct 2023
Response from C/S on Oct 19, 2023
Thank you for choosing the Comfort Suites. We appricate your business and hope to see you soon

8/10 Good

Jenny

Stayed 2 nights in Oct 2023
Response from C/S on Nov 4, 2023
Thank you for choosing the Comfort Suites. We value your feedback and shared it with our team. We appricate your business and hope to see you back