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Reviews of La Quinta Inn by Wyndham Cheyenne

2.5 out of 5
La Quinta Inn by Wyndham Cheyenne
2410 W Lincolnway, Cheyenne, WY

Reviews

6.8
Rating 10 - Excellent. 262 out of 1003 reviews" "
Rating 8 - Good. 251 out of 1003 reviews" "
Rating 6 - Okay. 197 out of 1003 reviews" "
Rating 4 - Poor. 169 out of 1003 reviews" "
Rating 2 - Terrible. 124 out of 1003 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job everyone
Stayed 1 night in May 2024

2/10 Terrible

Shimi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hall carpet terribly dirty and not an inch of it was the original color. The desk clerk had to go “check the room”to see if it was ready..we checked in at 7:30 pm. He was gone a good 10 minutes and our room was 4 doors down from the front desk. The baseboards, corners, and door jambs were black on white tile in the bathroom. They had not been wiped off in a long long time. We requested a handicapped room. It was not ADA compliant. It had a bathtub with 12” sides, pretty tough to negotiate when disabled. Yes, there was a shower chair in the spacious bathroom, but it was in the corner and would have had to be wrestled into the tub. I didn’t try to put it in, but the feet appeared too wide to land inside the tub. Yes, it had grab bars, but the one mounted behind the toilet was puzzling, there wasn’t one in the tub space, and the other one near the toilet wasn’t in a great position. The toilet itself was not a handicapped height, in fact, it was so low I needed to hold onto something to lower myself all the way down to the seat, except the grab bar wasn’t in a good position. The surrounding grounds were poorly cleaned up with trash, and very tall weeds near the building. There were derelict businesses sharing the parking lot and driveway making us wonder about leaving anything in our vehicle, or taking our dogs out during the night hours. The space set aside to walk the dogs was small, but there were pickup bags available. The breakfast was miserly and tepid.
Stayed 1 night in May 2024

6/10 Okay

Suezetta

Traveled with family and small children
Liked: Staff & service
Beautiful project clean and friendly
Stayed 1 night in May 2024

2/10 Terrible

Mark

Disliked: Cleanliness, property conditions & facilities
Really bad beds as well
Stayed 1 night in May 2024

6/10 Okay

Cher

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
TV didnt work and the both drains for the bath and sinks were clogged.
Stayed 1 night in May 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Heather on May 14, 2024
Thank you Jack for your kind review, we hope to see you again soon!

6/10 Okay

Roy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was in good/decent shape and fairly clean. The hotel lobby and hallway flooring were dirty and needed upkeep. I was pleasantly surprised to find my room clean.
Stayed 1 night in May 2024
Response from Heather on May 14, 2024
Roy,Thank you for taking time to tell us about your stay, please rest assured we are taking appropriate measures to address these issues. We hope to be able to better serve you in the near future.

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, great shower (pressure), courteous staff.
Stayed 1 night in May 2024

6/10 Okay

Catherine

Traveled with family
Disliked: Amenities
Where to start? There is no place to get water. Vending machines do not work. Breakfast is cold. Nothing warm, except waffles. The front desk has limited knowledge. No ice in ice machines. It is run down and smells bad. You can find a better place to stay!
Stayed 1 night in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good stay. Great staff. Clean rooms. Great price.
Stayed 1 night in May 2024

6/10 Okay

Shahriar

Did not stay. Asked for cancellation but never got confitmation
Stayed 1 night in May 2024

8/10 Good

Kyndrah

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got there pretty late at night and the girl who checked us in was seriously the sweetest and so kind. Rooms were clean and beds were comfortable. We only stayed one night but I’d absolutely stay there again if needed.
Stayed 1 night in Apr 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff made the check-in extra special and easy.
Stayed 1 night in Apr 2024
Response from Heather on Apr 24, 2024
Dear Chris,We are happy to see you enjoyed your stay with us! We will share this with our team, we hope to see you again!

8/10 Good

Brittany

Traveled with family
Liked: Staff & service, property conditions & facilities
Fast check in, super nice staff. Room smelled like wet dog. Thats when I realized it was dog friendly. Im staying again next week. I'm content and fine with my stay here!
Stayed 1 night in Apr 2024
Response from Heather on Apr 24, 2024
Dear Brittany,Thank you for your positive feedback! We are excited to see you again!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Heather on Apr 16, 2024
Dear Judy,Thank you for sending us a positive review. We appreciate this and will share it to our team. We hope to see you again soon!

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities
Close to where I needed to be.
Stayed 1 night in Apr 2024
Response from Heather on Apr 16, 2024
Quentin, Thank you for your kind feedback! We hope to see you again soon!

2/10 Terrible

Andie

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Thr wind was really bad and it took out the lights. There was no back up generators so we has no power for most of the stay. I coukd not do anything such as work cause I needed electricity. When it got dark it got really cold. No heat most the night. They did not check on guests they did not have flash lights ir candles. They has 4 extra blankets for the whole hotel. We did not eat dinner cause there was no way to microwave it when we got there it was a mess
Stayed 1 night in Apr 2024
Response from Heather on Apr 9, 2024
Dear Andie,We greatly apologize for the issues during your stay.We are addressing all problems to prevent any further issues. We hope to gain the chance to better serve you in the future.

4/10 Poor

Toni

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that is was by and abandoned building. Most of the rooms weren’t cleaned, there was about 10 room doors open in cleaned when we checked in at 3pm, when checking out in the morning, same rooms were open not cleaned.
Stayed 1 night in Mar 2024
Response from Heather on Apr 3, 2024
Dear Toni,I appreciate your time in sending us feedback about your stay. I apologize for any issues you encountered during your stay, I will be personally addressing these issues to prevent any future problems.

6/10 Okay

Sandra

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Heather on Apr 3, 2024
Thank you Sandra for leaving us a review. We appreciate your time and hope to see you again in the future.

6/10 Okay

Steven

Liked: Staff & service
Disliked: Cleanliness
I saw two safety issues that are alarming; the smoke detector in my room was covered in plastic, and the outside door closest to my room was unlocked all night.
Stayed 1 night in Mar 2024
Response from Heather on Mar 28, 2024
Thank you Steven for your time in telling us about your stay. We are addressing all issues accordingly. We hope to better serve you in the near future.

10/10 Excellent

Shannon

Stayed 1 night in Mar 2024
Response from Heather on Mar 28, 2024
Thank you Shannon for your feedback! We appreciate your time. I hope to see you again in the future!

8/10 Good

Dana

Traveled with family
Stayed 2 nights in Feb 2024
Response from Heather on Feb 23, 2024
Dear Dana,Thank you for taking time to send us great feedback. We hope to see you again soon!

2/10 Terrible

Cervando

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Heather on Feb 23, 2024
Cervando,Thank you for taking time to send us feedback, we apologize for any issues you may have encountered during your stay. We hope to better serve you in the future.

10/10 Excellent

STACY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay again
Wish I had stayed here all three days of our stay instead of one. Front desk workers were amazing and super friendly! Great room! Easy access. Great parking. Comfortable and really good breakfast.
Stayed 1 night in Feb 2024
Response from Heather on Feb 23, 2024
Thank you Stacy for taking time to send us feedback! We appreciate your kind comments and hope to see you again in the future!

6/10 Okay

randy

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Heather on Feb 23, 2024
Thank you Randy for taking time to leave feedback. We hope to better serve you in the near future.

6/10 Okay

richard

Traveled with family
Liked: Cleanliness
Bed was worn out , needed replacement, for a breakfast it had almost nothing I would have paid to have a hot meal oh we did after we left . We had a neighbors dog take a dump and pee right on our doorstep. Had to smell it the rest of the night No we did not have a pet with us
Stayed 1 night in Jan 2024
Response from Heather on Jan 30, 2024
Dear Richard,We appreciate your time in sending us feedback, I have addressed the issues that occured during breakfast with our team. I want to also apologize for the mess with the pet. We hope that you can give us the chance to better serve you in the future.

6/10 Okay

Sheila

When we stayed they were out of just about everything for breakfast including milk.
Stayed 1 night in Jan 2024
Response from Heather on Jan 30, 2024
Dear Sheila,I appreciate the feedback in letting us know about breakfast. This is not a normal occurance and will be addressing this with the team. We hope to better serve you in the near future.

6/10 Okay

Mary

Liked: Staff & service
Property could use an update. Carpet appears dirty and is worn.
Stayed 1 night in Jan 2024
Response from Heather on Jan 30, 2024
Thank you Mary for the feedback, carpet is in the books for future renovations. We hope to see you again in the future.

2/10 Terrible

Felipita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Felipita,Sorry to hear you didn't enjoy your stay. We hope we can better serve you again in the future.

10/10 Excellent

Cordilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Heather on Jan 16, 2024
Dear Cordillia,Thank you for your kind feedback, we appreciate your time. See you again in the future!

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Heather on Jan 16, 2024
Dear Robert,Thank you for taking time to send us feedback, we hope to see you again soon!

2/10 Terrible

james

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not cleaned. The bedding was on the floor and the door was dropped open whennwe were told it was ready.
Stayed 1 night in Jan 2024
Response from Heather on Jan 9, 2024
Dear James,We appreciate you taking time to send us feedback, I will address this issues you encountered during your stay. We hope to better serve you in the future.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price
Response from Heather on Feb 23, 2024
Thank you Bradley! We appreciate your great review. We hope to see you again in the future!

10/10 Excellent

JYLL, Escondido

Stayed 1 night in Dec 2023
Response from Heather on Jan 9, 2024
Dear Jyll,Thank you for taking time to send us feedback, we will share this review with our team.

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect I like the breakfast and room prices I usually send my transport team
Stayed 1 night in Dec 2023
Response from Heather on Jan 9, 2024
Dear Lucia,Thank you for your kind feedback, we hope to see you again in the near future.

10/10 Excellent

Travis G

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Needs updaes on the building.
Stayed 1 night in Dec 2023
Response from Heather on Jan 9, 2024
Dear Travis,Thank you for taking time to send us feedback. I will share this review with our team.

4/10 Poor

Catherine

Traveled with partner
Disliked: Staff & service
Nobody at front desk for check-in. Waited 15 to 20 minutes for someone to show up.
Stayed 1 night in Dec 2023
Response from Heather on Jan 9, 2024
Dear Catherine,We apologize for the issues you encountered during your stay, we are taking appropriate measures to address these issues to prevent any future problems. We hope we can have the chance to better serve you in the future.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Heather on Jan 30, 2024
Dear Jeremy,Thank you for the kind feedback. We hope to see you soon in the near future.

10/10 Excellent

richard

Stayed 1 night in Dec 2023
Response from Heather on Jan 9, 2024
Dear Richard,Thank your for giving us a 10/10, we appreciate positive feedback and will share this with our team.

10/10 Excellent

JYLL, Escondido

Stayed 1 night in Dec 2023
Response from Heather on Jan 9, 2024
Dear Jyll,Thank you for taking time to respond to your stay, we appreciate positive feedback and will share this with our team!

2/10 Terrible

Dundonald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go barefoot in your room
You get what you pay for. Place was filthy both the grounds around hotel and the room was gross. Carpeted floor was damp, so not really sure what was going on there but I wouldn’t recommend walking barefoot in the room. Tub and sink didn’t drain. Accessing room from the side door was like walking through an ashtray (apparently this is the designated smoking area). Would not stay again and would not recommend.
Stayed 1 night in Dec 2023
Response from Heather on Dec 14, 2023
Dear Donald,Your feedback is very important to us, we are taking appropriate measures to address these issues to prevent any future problems. We hope we can have the chance to better serve you in the future.

8/10 Good

Heather

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Great place to crash to get off the road, but there was literally NOTHING out for breakfast in the morning
Response from Heather on Feb 23, 2024
Dear Heather, We apologize for the breakfast set up during your stay, We hope to gain the chance to better serve you in the near future.

6/10 Okay

Gregory, dunlap

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Booked on expedia pre paid and upon checkout i got billed again!! Told the clerk was prepaid but charged me anyway. Now will have to spend time on the phone to correct the situation. Upon check in, was noted by staff that was a prepay but next morning staff still charged me after explaining that it was prepaid. Amount was higher incidentally. Don’t get ground floor in the winter as tile floor is very cold. Room was very clean and quiet except door to outside really slammed hard.
Stayed 1 night in Dec 2023
Response from Heather on Dec 14, 2023
Gregory,We apologize for the issues that occured during your stay with us. We have taken appropriate measures to address them to prevent future problems. We hope to have the chance to better serve you in the future.

10/10 Excellent

Heather, Bismarck

Traveled with partner
Disliked: Amenities
There was an ozone machine on in the room which stunk! Carpet was damp.
Stayed 1 night in Nov 2023
Response from Heather on Nov 29, 2023
Dear Heather,Thank you for your kind feedback! We will share this with our team!

10/10 Excellent

Katja

Stayed 1 night in Nov 2023
Response from Heather on Dec 14, 2023
Thank you katja, we appreciate your feedback!

10/10 Excellent

Francheska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Heather on Nov 20, 2023
Dear Francheska,Thank you for your kind feedback! We hope to see you in the future!

2/10 Terrible

Jane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Website is deceiving, place is dirty
The place is dirty, the room was dirty, it smells. I had to ask for clean towels, coffee & cups. Maid service 1x in 9 days, the day they came they never even made the bed. It’s in a shady area and I felt unsafe there, coming up with my own security means for the door. I would NEVER stay here again, nor would I ever recommend it to anyone. The website is very deceiving.
Stayed 9 nights in Nov 2023
Response from Heather on Nov 20, 2023
Dear Jane,We appreciate your time in giving us feedback. Please be assured we are addressing these issues with our team.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Heather on Nov 7, 2023
Thank you Patricia for letting us know about your stay and sending us positive feedback! We appreciate you!

6/10 Okay

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Heather on Nov 7, 2023
Dear Kathy,Thank you for your time. We appreciate all feedback and hope we can better serve you in the future.

6/10 Okay

Mark

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice room. Lousy breakfast.
Nice room. It was clean and comfortable. The "breakfast" was very disappointing. It was nothing more than coffee and pre-packaged muffins. That was disappointing.
Stayed 1 night in Nov 2023
Response from Heather on Nov 7, 2023
Dear Mark, Thank you for taking time in sending us feedback, we are currently under some construction regarding our kitchen which has prevented serving a un packaged breakfast. No worries as this will soon be back to normal. We hope to be able to better serve you in the future!