Indoor pool

Reviews of Crowne Plaza Chicago Ohare Hotel & Conf Ctr, and IHG Hotel

3.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 864 out of 1601 reviews" "
Rating 8 - Good. 376 out of 1601 reviews" "
Rating 6 - Okay. 206 out of 1601 reviews" "
Rating 4 - Poor. 87 out of 1601 reviews" "
Rating 2 - Terrible. 68 out of 1601 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in May 2024
Response from Hotel Management on May 10, 2024
Thank you David Thank you very much for your rating of 5 out of 5 and for choosing to stay at our hotel. We hope to see you the next time your travel plans bring you to Rosemont.

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on May 8, 2024
Jill, it's fantastic to see that your stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel was largely positive. We appreciate your feedback and invite you back the next time you find yourself in the area. We're confident we can give you a five-star experience. Safe travels until then.

10/10 Excellent

hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 8, 2024
Hector, thank you for choosing Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. Without specific details, it's hard to address your experience but we infer your stay was an exceptional one based on the rating. We hope to welcome you back for another memorable stay.

10/10 Excellent

Farzana

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean staff and service was good Good location
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 4, 2024
Thank you very much Farzana for your 5 out of 5 rating. We hope to see you in the near future the next time your plans bring you to Rosemont. Have a great weekend.

10/10 Excellent

Grace

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
We had a good stay. Nice and close to the Convention Center.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 5, 2024
Grace, it's wonderful to know you enjoyed your stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel, especially appreciating the convenient proximity to the Convention Center. Thank you for the positive feedback and we hope to welcome you back soon.

8/10 Good

Danny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location. I stayed here because it was right next to the Rosemont theater. The staff is great. The one thing that they could really use is new sofa beds in there rooms. I ended up sharing the bedroom with my son. The sofa mattress looked old, uncomfortable, and kind of nasty. I’d stay there again. However I would go with a regular double bed room instead of a suite if they don’t get new sofa beds by then.
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 2, 2024
Thank you Danny for your review and for choosing to stay at our hotel. We hope to see you the next time your travel plans brng you to Rosemont. Have a great evening.

10/10 Excellent

Alena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to everything. ORD is 5 minutes away.
Stayed 1 night in May 2024
Response from Customer Service on May 3, 2024
Alena, your feedback warms our hearts. We're pleased that the location of Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel, made your stay more convenient, notably, due to its proximity to ORD. We hope to welcome you back for another comfortable and hassle-free stay. Thank you for choosing us.

6/10 Okay

Ben

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on May 3, 2024
Ben, we see that your recent stay with us had some room for enhancement. We value feedback like yours as it allows us to better improve the guest experience. We hope that in the future, we will have the chance to demonstrate the high standards we strive to achieve.

8/10 Good

steve

Traveled with partner
Liked: Staff & service
Pro's location location location Cons hotel is dated and showing its age but you get what you pay for plus we were never in our Room other than to sleep If the price stays reasonable it's worth the stay
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 28, 2024
Thank you steve for your review and we hope to see you the next time your plans bring you to Rosemont. Have a great Sunday.

10/10 Excellent

Justin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean..very friendly staff,plenty of food options close to hotel…nice shopping mall across the street
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 23, 2024
Thank you Justin for your valued feedback. We hope to see you the next time your travel plans bring yout to Rosemont. Have a great evening and thank you for the 5 out of 5 rating.

4/10 Poor

Jenifer

Traveled with group, Business traveler
Disliked: Cleanliness
The first room I had booked, the bathroom was riddled with mold. I didn’t get in until late that evening so I didn’t say anything until the next morning. By then, my asthma kicked in and I could barely breathe. They had no problem switching my room, which was nice. However, for the price I paid for the stay; I will not be staying again.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Jenifer, we appreciate your feedback. We sincerely apologize for the issues with your initial room and the discomfort experienced, especially as it affected your health. It's pleasing to hear that our team members promptly provided a solution. We always aim to give our guests the highest value for their stay, and we're truly sorry if this wasn't achieved on this occasion. We do hope you consider giving us another chance to make things right in the future.

8/10 Good

salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Thanks for the great rating, Salvador!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel soon, we'd love to have you back!

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good room for new years eve. They just dont warn you that they set off fireworks next to the hotel so that was a surprise. The parking however is terrible.
Stayed 1 night in Dec 2023
Response from Customer Service on Apr 19, 2024
David, we're thrilled to hear you enjoyed your New Year's Eve stay at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, IHG Hotel. We're sorry if the festive fireworks came as a surprise. As for the parking situation, we sympathize with your concerns and appreciate your feedback as we continually look to improve guest experiences. We hope to see you again in the future!

10/10 Excellent

Taylor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and very friendly staff! Has a great bar/dining & Super close to other hotels with great food
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Taylor, we are pleased to hear you enjoyed your stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel and noted our well-appointed rooms and our bar/dining experience. It's also rewarding to hear that our team members made your visit even more pleasant. We agree, the close proximity to other dining options is a great benefit. We look forward to welcoming you back on your next visit to Chicago.

8/10 Good

Joanna

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
A little tired but otherwise nice convenient hotel with good amenities, airport shuttle and walking distance to outlet mall and cinema. Would stay again
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Joanna, thank you for sharing your thoughts about your stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We're pleased that our hotel's location and amenities met your needs. We eagerly anticipate the opportunity to welcome you back in the future.

10/10 Excellent

Eric

Stayed 4 nights in Apr 2024
Response from Customer Service on May 6, 2024
Eric, it's wonderful to learn that you had a five-star experience at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We are deeply grateful for your review. We hope to have you back again soon, for another excellent stay.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Jonathan, thank you for your 5-star rating of Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. It's wonderful to hear that you enjoyed your stay. We appreciate you taking the time to submit your rating and look forward to welcoming you back.

10/10 Excellent

Suresh Kumar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Thank you for the excellent rating, Suresh!Our goal is to go above and beyond to ensure our guests have a memorable experience at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel! We look forward to hosting you again soon.

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just across the street from Rosemont Theater!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Diana, it's great to know that you appreciated Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel's convenient location close to popular attractions like Rosemont Theater. We hope to serve you again soon with another seamless stay experience.

10/10 Excellent

Vik

Liked: Staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Vik, thank you for sharing your satisfaction! At Crowne Plaza Chicago O'hare Hotel & Conf Ctr, we strive to deliver a premier guest experience, and we're thrilled to see we've achieved this during your stay. We eagerly anticipate your next visit!

6/10 Okay

Marysol

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
We appreciate the feedback, Marysol.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Alejandro, estamos absolutamente encantados de conocer su positiva experiencia de servicio en Crowne Plaza Chicago O'Hare Hotel & Conf Ctr, an IHG Hotel. Su satisfacción es nuestra principal prioridad y estamos encantados de haber podido superar sus expectativas. Esperamos recibirlo nuevamente en el futuro.

10/10 Excellent

Kamila, Orland Park

Stayed 1 night in Apr 2024
Response from Customer Service on May 2, 2024
Kamila, it's wonderful to see your five-star rating for Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. The team is delighted you enjoyed your stay and we look forward to welcoming you again in the future.

10/10 Excellent

Jose M

Liked: Amenities
Positive experience.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Jose, it's wonderful to hear you had a favorable experience at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We're pleased that you enjoyed your stay and we're looking forward to welcoming you again in the future.

10/10 Excellent

Efumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a shopping mall near the hotel.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Efumi, thank you for sharing your experience during your stay at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. It's great to hear you appreciated the shopping mall located close to our premises. We hope you took full advantage of this convenience and strengthened your Chicago experience. Can't wait to welcome you back in the near future!

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 13, 2024
Jocelyn, it's great to hear that your stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel, was a positive experience. We appreciate the superb rating and are pleased we could meet your expectations. We look forward to seeing you again on your next visit!

4/10 Poor

Saodie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Saodie, it seems your stay with us didn't meet your expectations and we regret to hear that. Your feedback, even without specific details, is certainly valuable. We aim to improve our services and work to make every guest feel welcome and comfortable. We hope for another opportunity to provide a more satisfactory experience for you in the future.

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were neat and clean, excellent customer service.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Edith, it's great to hear you appreciated the tidiness of your room at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We're also thrilled our team's exceptional service exceeded your expectations. We look forward to the pleasure of welcoming you back in the future.

8/10 Good

Kena, Elkhart

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kinda loud. Lots of slamming doors and paint scraping going on. And they charge you $25 for parking on top of the room rate. Decent hotel though.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Kena, thank you for sharing your feedback. We're pleased that you found our hotel to be decent. We regret any disturbances experienced related to noise, and assure you that we continuously strive to maintain a calm environment for our guests. We understand your observations regarding the parking fee. It's a standard practice in many metropolitan hotels, designed to provide the best possible service and security for your vehicle. We hope to make your next stay even better at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr.

10/10 Excellent

Griselda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the hotel. Very close to entertainment.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Griselda, we're delighted to hear that you had an enjoyable experience at Crowne Plaza Chicago O'Hare Hotel & Conf Ctr. Our prime location near many entertainment options is one of the aspects our guests appreciate the most. We look forward to welcoming you back for another wonderful stay!

6/10 Okay

Anne

Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Thank you for the feedback, Anne.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Kayla, we're thrilled to know you had an exceptional experience at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. Your words, "everything is perfect!" truly warm our hearts. Our team members will continue to strive for excellence in providing our guests with applaudable service. We look forward to your next visit.

10/10 Excellent

Leticia

Liked: Cleanliness, amenities
Need more parking is too far
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 7, 2024
Thank you very much Leticia for your excellent rating. We hope that you visit us again the next time your travel plans bring you to Rosemont. Have a great Sunday.

10/10 Excellent

Oscar

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, very close to a variety of attractions, and easy access into the city!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 7, 2024
Oscar,Thank you so very much for your 5 out of 5 rating. We hope that you visit us again the next time your travel plans bring you to Rosemont. Have a great Sunday and enjoy your day.

10/10 Excellent

Roberta, Pullman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy walking
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 7, 2024
Thank you so very much Roberta for your 5 out of 5 rating. We hope that you visit us again the next time your travel plans bring you to Rosemont. Have a great Sunday.

6/10 Okay

Adalberto

Liked: Cleanliness, staff & service, amenities
Never clean my room and the parking was very expensive.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Adalberto, addressing your concerns about the cleanliness and parking fees is important to us. We regret to hear your experience wasn't as expected. Our housekeeping team usually maintains a high standard of cleanliness, and we apologize if this was not reflected during your stay. With regards to the parking costs, we aim to stay competitive in our pricing while providing safe, secure options for all guests. We appreciate your feedback and will work diligently to improve our offerings.

8/10 Good

Steve

Liked: Cleanliness, staff & service
Overall experience was good
Response from Hotel Management on Apr 7, 2024
Thank you for your feedback Steve. We hope you visit us the next time your travel plans bring you to Rosemont. Have a great day.

10/10 Excellent

Eugenia, Frankfort

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 27, 2024
Eugenia, it sounds like your stay at Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel left a positive impression - thanks for the great rating. We're thrilled you chose us for your stay and look forward to welcoming you back soon. Safe travels!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
I was there for one night and the stuff was super friendly
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Victor, it's heartening to know you had a wonderful stay at the Crowne Plaza Chicago O'Hare Hotel & Conf Ctr, an IHG Hotel. It's particularly gratifying that our team members made an impression with their friendliness. We're thrilled we could offer you a memorable experience and look forward to your next visit.

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the ease of parking and the fact that it is within walking distance of everything! The restaurant choices are great.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Danielle, thank you for sharing your delightful experience at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. We're thrilled the convenient parking and close proximity to various attractions enhanced your stay. It's wonderful to hear you appreciated the selection of dining options as well. We look forward to welcoming you again in the future.

6/10 Okay

Renae, Janesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel but parking & layout is inconvenient. Visitors get charged to park as if theyre parking downtown.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 2, 2024
Thank you for staying with us Renae. We hope you choose to stay with us the next time your travel plans bring you to Rosemont. Have a great evening.

8/10 Good

Omoayena

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The hotel itself needs updating. The furniture is definitely dated and it is obvious there hasn't been any recent updates. The room was very small and could barely fit two people. The bathroom did not have a vent. Ventilation was very poor and stagnant especially after using the bathroom. The pizzeria had great food. Parking was quite expensive as it is $25/night when the general parking is $15/daily. The pool was quite tiny but it was clean. Overall, we enjoyed our stay and I like the location is less than 10mins from the mall.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Omoayena, thank you for sharing your experience at Crowne Plaza Chicago O'Hare Hotel & Conf Ctr. We are glad that you loved the food in our pizzeria and appreciated our strategic location. However, it's clear that there were aspects of your stay that didn't quite meet expectations. Your feedback about the room size, amenities, and parking price has been duly noted. We are continually striving for updates and your insights will be beneficial in this ongoing process. Despite some setbacks, it's heartening to know you enjoyed your overall stay. We value your feedback and hope to welcome you back in the near future for an even better experience.

6/10 Okay

Catherine

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Pros: The lobby and restaurant areas in the hotel are clean, staff was nice, parking easy. Cons: the room was not clean and in need of a few small repairs. There was a pile of pubic hairs in the corner of the shower. The desk had garbage on it. The mirror in the room had a drawing in dust on it. The bathroom mirror and towel hook were hanging off the wall.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Catherine, your detailed feedback is greatly appreciated. It's good to hear that you found our public areas tidy and parking convenient, and appreciated our friendly team. However, we're sorry to hear about your experience regarding room cleanliness and maintenance. Rest assured, improving these areas is a priority for us. Thank you for bringing these matters to our attention, we will use your feedback to better our services for future guests.

8/10 Good

Samantha

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Large property, overall nice. Clean rooms. Staff at front desk were mediocre at best. They did not provide any information about the onsite dining options, or any of the other amenities whatsoever. Front desk was not busy or crowded at the time of my check-in. I did't expect a never ending conversation about the hotel, but a little more than what's your name would have been nice.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Samantha, thank you for sharing your feedback. At Crowne Plaza Chicago O’hare Hotel & Conf Ctr, we are thrilled to hear that you found our property appealing and rooms clean. However, we regret to know you felt our front desk team could've done better in providing comprehensive information. Your input is invaluable in our continual effort to improve guest experiences. We trust the rest of your stay went well and we're looking forward to welcoming you back.

10/10 Excellent

Karen

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 18, 2024
Karen, it's wonderful to see that you had an excellent experience at the Crowne Plaza Chicago O'Hare Hotel & Conf Ctr, an IHG Hotel. Your high rating truly means a lot to us. We eagerly await your next visit. Thank you!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff checking me in and great eye contact and presence. 2nd time back will be back again
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Adam, we're thrilled you enjoyed your second stay at the Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel, and felt warmly welcomed by our exceptional team members. Your kind words are greatly appreciated. We eagerly await your next visit!

8/10 Good

Blair

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the convention center.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 24, 2024
Blair, we're thrilled you found our location convenient for your convention needs. We hope the Crowne Plaza Chicago O'Hare Hotel & Conf Ctr, an IHG Hotel, was satisfying in all other aspects of your stay as well. Look forward to hosting you again.

10/10 Excellent

Alfredo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
Alfredo, it's delightful to know you appreciated Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. Your comment "Nice place" is succinct and uplifting. Please consider us next time your travels bring you to Chicago.

6/10 Okay

Carrie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not as nice as it seemed but it is average. Halls smelled like smoke. Breakfast was pretty good.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Carrie, thank you for sharing your experience. It's obvious that there were aspects of your stay that did not meet your expectations, particularly regarding the aroma in the corridors. Know that we strive to provide a smoke-free environment for all of our guests. We're pleased, however, to hear you found our breakfast offerings satisfactory. Rest assured, we've noted your concerns and will use them to continually improve our services. Your feedback is critical to us, thank you for taking the time to share it.

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Mitchell, thank you for choosing Crowne Plaza Chicago O'hare Hotel & Conf Ctr, an IHG Hotel. It's splendid to hear that your stay met your expectations. Our team here values your feedback and looks forward to seeing you in the future. Safe travels!