2/10 Terrible
Jacqueline
Traveled with family
Jan 9, 2023
Disliked: Cleanliness, amenities, property conditions & facilities
THIS PLACE IS A SCAM!!!! I did the reservation and was told to complete an online check-in. The check-in required me to upload a picture of the front and back of my driver's license. It also required a scan of my face.
After completing the check-in, it said the check-in was pending. I called customer service to see why it was saying pending. I received a confirmation email. I then was told my reservation was canceled.
The person on the phone said he did not see a reason. I live in Chicago and I reserved it to have a staycation with my kids. I am so glad I was not visiting Chicago and was relying on them to house me during my stay.
Their system is very unorganized. They also tried to short me almost $60 when dispursing my refund. Run from this place as fast as you can! Esp if you are coming in from out of town.