Reception

Reviews of DoubleTree by Hilton Chico

4 out of 5
DoubleTree by Hilton Chico
685 Manzanita Ct, Chico, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 567 out of 1001 reviews" "
Rating 8 - Good. 219 out of 1001 reviews" "
Rating 6 - Okay. 104 out of 1001 reviews" "
Rating 4 - Poor. 67 out of 1001 reviews" "
Rating 2 - Terrible. 44 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well maintained
Stayed 1 night in May 2024
Response from Office Manager on May 8, 2024
Hello Maureen - Thank you for leaving a positive rating for our hotel! We are happy to know that we exceeded your expectations during your stay. We appreciate to know that cleanliness was a highlight for you, as we strive to provide a comfortable and sanitary environment for all our guests. Your feedback is valuable to us, and we hope to welcome you back in the future. As always, your warm cookie awaits!

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Office Manager on May 8, 2024
Hello Meagan - Thank you for staying at the DoubleTree by Hilton Chico! We are very happy to know that you enjoyed your stay. We hope that you will consider us for your future travels and that we can welcome you back soon. If there is anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Office Manager on May 8, 2024
Hello Ivan - Thank you for staying at the DoubleTree by Hilton Chico! We are very happy to know that you enjoyed your stay. Our team works hard to provide exceptional service and create a comfortable environment for our guests. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Tyson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction at the intersection, but parking is easy and close to the entrance
Stayed 1 night in Apr 2024
Response from Office Manager on May 2, 2024
Hello Tyson - Thank you for taking the time to share your experience with us. We appreciate your five-star rating! We apologize for the City construction that occurred during your stay. We hope that on the next visit, you will experience a more enjoyable stay! As always, your warm cookie awaits!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Office Manager - Leslie Perez on May 2, 2024
Hello Allison - Thank you for taking the time to fill out the survey and leaving a positive rating! We are happy to know that we met your expectations, and we hope to receive another visit from you, as always, your warm cookie awaits!

10/10 Excellent

Rhiannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfection
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
So glad to hear your enjoyed your stay here with us at Doubletree Chico! We look forward to serving you again in the near future! Thank you for your review!! We truly appreciate guests like you !

10/10 Excellent

Kori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!!!
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Thank you for your review Kori! We truly appreciate great guests like you! We look forward to seeing you again in the near future!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely book a hotel room here again!!!
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
So glad you had a great stay with us Rachel! We look forward to seeing you again!!! Thank you for your review

10/10 Excellent

Ashley

Liked: Amenities
comfortable beds clean friendly
Stayed 1 night in Apr 2024
Response from Office Manager - Leslie Perez on May 2, 2024
Hello Ashley -Thank you for staying at The DoubleTree by Hilton Chico! We are happy to know that you enjoyed your stay. We hope to continue being your choice of hotel when you return to Chico, CA! We hope to see you in the nearby future!

10/10 Excellent

Lulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Thank you for your review!

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice
Stayed 1 night in Apr 2024
Response from Office Manager - Leslie Perez on May 2, 2024
Hi Sam -Thank you for staying at The DoubleTree by Hilton Chico! We appreciate to know that you had a pleasant stay. We hope that our services met your expectations and if there is anything we can do to make your stay better, please reach out to us. We strive to make a hotel stay a home away from home. We hope to see you in the future, as always, your warm cookie awaits!

10/10 Excellent

Michelle, Redding

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 25, 2024
Thank you for your review!

10/10 Excellent

Lauren

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. One of the best beds I’ve ever slept in.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Thank you for your great review Lauren! We are so glad you go your good nights rest with us! We hope to see you again in the near future!

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop on a trip from San Diego to Oregon.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 25, 2024
Thank you for your review Richard! We hope to see you again!

10/10 Excellent

Hernan, Lake Forest

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 25, 2024
Were so glad you enjoyed your stay with us Hernan! we hope to see you again in the near future!

4/10 Poor

Kendra

Traveled with family
Showed up at 430 for a 4pm check in and room still wasn’t ready. The front desk person seemed to act like this was normal. The only thing that made it better was the super friendly and apologetic housekeeping staff that we encountered on the way to our room after it was finally ready.
Stayed 1 night in Apr 2024
Response from Leslie P, Office Manager on Apr 8, 2024
Hello KendraThank you for staying at the DoubleTree by Hilton Chico. First, I would like to apologize for any inconvenience you experienced upon your arrival. I will address this issue with our front desk staff to ensure it does not happen again. Thank you for acknowledging the efforts of our housekeeping team. Please know that this feedback is valuable to us as we strive to improve our guest experience. We will share this feedback, most importantly, with our housekeeping staff. We hope the rest of your stay is enjoyable and comfortable.

10/10 Excellent

Johana, West Sacramento

Stayed 1 night in Apr 2024
Response from Office Manager - Leslie Perez on May 2, 2024
Hello Johana - Thank you for staying at the DoubleTree by Hilton Chico! We are happy to know that you gave us a positive rating. We hope that with your visit, you were able to enjoy our comfortable accommodations and exceptional service. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 6, 2024
Traci, we are so delighted to hear that you had a great experience with us and that the staff was able to take care of you. We hope to see you again in the near future.

10/10 Excellent

Zekun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Thank you for your review Zekun!

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before and will continue to when I come to visit my son. Clean and the staff are amazing.
Stayed 1 night in Apr 2024
Response from Front Desk Management. on Apr 4, 2024
We appreciate your business. Thank you for staying with us.

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Hello Kerri, thank you for your feedback!

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient and nice staff.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Hello Jennifer, thank you for your feedback!

8/10 Good

Erik

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Front Desk on Apr 4, 2024
Hello Erik,Thank you for your feedback

8/10 Good

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and updated hotel. Clean and comfortable room. Good location right off the highway. Friendly staff. We would definitely stay again.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Hello Jerry, Thank you for your feedback! We hope to see you again!

10/10 Excellent

Geane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So clean quiet & comfortable. Thank you
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Hello Geane!Thank you so much for your feeback!

10/10 Excellent

Maria Fariza

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! The rooms were comfortable, staff was wonderful & the facilities were perfect/clean. The warm cookies are very welcoming & something we always look forward to every time!!
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Hello Maria,thank you for your feedback! We are so happy you enjoyed your stay

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, and very handy.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Hello Donna, thank you for your feeback

10/10 Excellent

Kori

Stayed 2 nights in Mar 2024
Response from Office Manager - Leslie Perez on May 2, 2024
Hi Kori - Thank you for staying at the DoubleTree by Hilton Chico! We are happy to know that you gave us a positive rating. We hope that with your visit, you were able to enjoy our comfortable accommodations and exceptional service. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Ivan

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Hello Ivanthank you for your feedback!

10/10 Excellent

Jason, Bakersfield

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best stay I have ever had at a doubletree hotel. The staff was top notch and eye catching. the 15$ breakfast was absolutely amazing and totally worth it the only problem I had with it was they only had bacon, sausage was not an option. I stayed there by myself on business trip and the quiet atmosphere was very appreciated becuse I could relax after a long day. The snack section was fully stocked and easly accessible. I will definitely stay there again! A rating
Stayed 2 nights in Mar 2024
Response from Front Desk Management. on Mar 25, 2024
Hi Jason, Thank you for staying at the Doubletree in Chico. We really appreciate your business.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Hello Andrea, Thank you for your feeback!

10/10 Excellent

Jason, Bakersfield

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Hello Jason, thank you for your feedback!

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room with king rather tight. Great breakfast.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Thanks for your feeback!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super helpful.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Hi Brenda, thanks for your feeback!

10/10 Excellent

Maureen

Clean
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Thank you for your feeback!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking… definitely one of the nicer places to stay in Chico clean rooms, nice bar and restaurant, will definitely return
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Hello Mike, thank you for your feedback and hope to see you again!

10/10 Excellent

Kim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice remodel accommodating
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Hi Kim, thank you for your feeback!

10/10 Excellent

cordelia

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from DoubleTree on Mar 17, 2024
Thank you for your feedback!

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service
We stay here every time we go to Chico. It is always clean. Staff is always helpful and kind.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Thank you for your feeback!

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night to travel through Chico. Arrived a little after midnight and the office staff was very friendly and offered warm cookies!
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Hello Sara, thank you for your feedback. So glad you had a great experience with us

6/10 Okay

Tiffany

Business traveler, Traveled with family
Liked: Cleanliness, amenities
Stay was nice! Thank you
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Thank you for your feeback

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from DoubleTree on Mar 17, 2024
Thank you for your feedback!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great property!
Stayed 1 night in Mar 2024
Response from DoubleTree on Mar 17, 2024
Thank you for your feedback!

6/10 Okay

Tyler

Elevator broken, tiny rooms, freezing cold pool, $15 breakfast…not much to love here
Stayed 2 nights in Mar 2024
Response from Leslie P. on Mar 22, 2024
Hello Tyler!Thank you for taking the time to share your honest feedback. We apologize to hear about your negative experience with the elevator as the elevator was being serviced for the safety for you and our guests. The elevator was promptly operating afterwards. We apologize that the room layout did not meet your expectations. Our pool temperature is not heated but we do have a hot tub for your convenience. We are sorry that the breakfast pricing failed to meet your expectations as we serve all you can eat breakfast buffet with an A La Carte menu for extra options. We are a full-service hotel. that offer extra service and items for your convenience. Your feedback is important to us, and we will address these issues to improve our guest experience. We hope you will give us another chance in the future to provide you with a better stay.

8/10 Good

Audrey

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Thanks for your feeback!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from DoubleTree on Mar 17, 2024
Thank you for your feedback!

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Stayed 1 night in Feb 2024
Response from DoubleTree on Mar 17, 2024
Thank you for your feedback!

10/10 Excellent

Ariel

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay, I had my kids with me and did not feel unwelcome like I have in other places, I also really liked the location of the hotel it was convenient.
Stayed 2 nights in Feb 2024
Response from Doubletree Chico on Feb 29, 2024
Hello Ariel - Thank you for sharing your honest feedback. We appreciate to hear that you had a great stay! We hope to see you again in the near future!

6/10 Okay

So

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Office Manager on Mar 9, 2024
Hello So --Thank you for taking the time to share your survey with us! We would like to hear more about your stay, which will allow us to improve our services and meet your needs and expectations in the future. Your feedback is invaluable to us, and we would appreciate your input. We appreciate your business, and we hope that we can continue to serve you in the near future! Please feel free to reach out to us with any additional feedback or suggestions you may have. Your input is valuable to us as we strive to improve our services.

10/10 Excellent

Shanique, Waterbury

Ok
Stayed 2 nights in Feb 2024
Response from Destinee on Feb 25, 2024
Shanique-Thank you for your feedback! I'm glad you enjoyed your recent stay, and I hope we can welcome you back soon. Your warm cookie awaits!