“Very good location in Deal. A few minutes from the train station and opposite the beach. The staff were friendly and allowed us to check in early as our room was ready. The room was comfortable and had good amenities. ”
“Astonishing.... accomodation cancelled by the host at 11am ON THE DAY OF OUR ARRIVAL, without any explanation given, host falsely claiming they didn't have our number to inform us”
“Some of the basics were not provided on our stay so really wasn't worth the money.
Communication - didn't receive the check-in details by email as instructions said. The day before the stay I tried to contact the host multiple ways, including Hotels.com support x 2, with no luck. Eventually on the day of the stay I was told I would get the information at 12pm. At around 1pm I had not received the information so chased again. Was finally given the information at 2pm but was rudely told that……
“Wonderfully appointed apartment - nicely positioned too if you're looking for a place to stay while touring Kent's coastal towns. Owner was communicative and friendly. Would recommend.”
“Lovely property in a small village location. great pub over the road and great food. Perfect for my work trip. the cottage has everything you could possibly want.
Thank You”
"Convenient location and good service. Staff are nice. Breakfast is good. Only thing is that their carparking space is limited in number and needs separate payment."
"The hotel has recently been refurbished but still has the ‘old’ side which you can select the room for stay if you are interested in this historic experience. Those rooms will be available for cheaper prices as well. I chose to stay at the ‘newer’ side for my accommodation this time as they are usually more comfortable for a good night sleep. I was correct and the room looks amazing and spacious too! What a wonderful refurbishment with great designs. Staff were also very helpful and friendly with the hospitality service. Their breakfast or dining area seems lovely although I took it outside instead as there’s so much to do and eat outside the hotel as well. I would loved to stay here once again if I come round for a visit once again. "