Exterior

Reviews of Best Western Plus Regency Inn & Conference Centre

3 out of 5
Best Western Plus Regency Inn & Conference Centre
32110 Marshall Rd, Abbotsford, BC

Reviews

8.4

Very Good

Rating 10 - Excellent. 488 out of 1007 reviews" "
Rating 8 - Good. 311 out of 1007 reviews" "
Rating 6 - Okay. 109 out of 1007 reviews" "
Rating 4 - Poor. 45 out of 1007 reviews" "
Rating 2 - Terrible. 54 out of 1007 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Seongjin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is so good!!
Stayed 1 night in May 2024
Response from Front desk on May 10, 2024
Thank you so much for your feedback, we hope to see you back at the hotel again soon!

10/10 Excellent

Kuljeet

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 2 nights in May 2024
Response from Front desk on May 10, 2024
Thank you so much for your feedback, we hope to see you back at the hotel again soon!

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great property very clean.
Stayed 1 night in May 2024
Response from front desk on May 9, 2024
"Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay and found our staff to be exceptional. Maintaining a clean and comfortable environment for our guests is always our top priority. We appreciate your feedback and hope to welcome you back again soon!"

10/10 Excellent

Michelle, Guelph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfy and it’s clean
Stayed 1 night in May 2024
Response from front desk on May 8, 2024
"We're delighted that you found our beds comfy and appreciated the cleanliness of our accommodations! Providing a cozy and clean environment is a top priority for us, and we're thrilled that you enjoyed your stay. Thank you for taking the time to share your experience, and we hope to have the pleasure of welcoming you back again soon!"

6/10 Okay

Cindy

Traveled with family
Liked: Staff & service, property conditions & facilities
Upstairs floor very noisy kept us up most of the night. The floor need to be fixed.
Stayed 1 night in May 2024
Response from BW on May 7, 2024
I'm sorry to hear about your disappointing experience. It's unfortunate when service falls short of expectations. Your feedback is valuable to us. Thank you for sharing your thoughts.Please accept our sincerest apologies, and we hope to have the opportunity to make it up to you in the future.

8/10 Good

Victoria L

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for work trip
Stayed 2 nights in Apr 2024
Response from BW Front Desk on May 6, 2024
Dear Guest, We're thrilled to hear you had a fantastic stay with us! Thank you so much for taking the time to share your review. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

Swetha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for a night and we liked it
Stayed 1 night in Apr 2024
Response from pk on May 3, 2024
Thank you.

8/10 Good

Ronald, Nanaimo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Regards,Best Western Staff on May 4, 2024
Dear Guest, We're thrilled to hear you had a fantastic stay with us! Thank you so much for taking the time to share your review. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We look forward to welcoming you back for another exceptional stay in the future!

8/10 Good

Kristin

Traveled with group
Liked: Cleanliness, staff & service, amenities
Breakfast that was offered was good. Parking lot layout good be a little better especially since it has two buldings and there is only one conecting spot. Also there is a school across the street and parents like tonuse some of the spots when picking up their kids, so at times there may be hard times finding spots to park
Response from PK on May 3, 2024
Thank you for sharing your feedback! We're glad to hear that you enjoyed the breakfast. It's important for us to ensure convenience for all our guests. We appreciate your input!thank you

10/10 Excellent

anjennette

Liked: Cleanliness, amenities, property conditions & facilities
The breakfast included was good. Had lots of option
Stayed 1 night in May 2024
Response from PK on May 3, 2024
Thank you for sharing your feedback! We're glad to hear that you enjoyed the breakfast. It's important for us to ensure convenience for all our guests,. We appreciate your input!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from PK on May 3, 2024
Thank you for sharing your feedback! It's important for us to ensure convenience for all our guests,. We appreciate your input!

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
We appreciated that we were allowed a quite early check in. It was comfortable and enjoyable and we appreciated our time there. We were in the west building and we would suggest there be better signage when guests come in to show where the 500's are. All in all a good stay.
Stayed 2 nights in Apr 2024
Response from Regards,Best Western Staff on May 1, 2024
Dear Guest, We're thrilled to hear you had a fantastic stay with us! Thank you so much for taking the time to share your glowing review. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Breakfast excellent. Nice pool and hot tub. Would stay again
Stayed 2 nights in Apr 2024
Response from Regards,Best Western Staff on May 1, 2024
Dear Guest, We're thrilled to hear you had a fantastic stay with us! Thank you so much for taking the time to share your glowing review. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We look forward to welcoming you back for another exceptional stay in the future!

2/10 Terrible

Megan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Best Regards,Best Western Staff on May 1, 2024
I'm sorry to hear about your disappointing experience. It's unfortunate when service falls short of expectations. Your feedback is valuable and will likely help others make informed decisions. Thank you for sharing your thoughts.Please accept our sincerest apologies, and we hope to have the opportunity to make it up to you in the future.

10/10 Excellent

Jasleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Regards,Best Western Staff on May 1, 2024
Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to welcoming you back for another exceptional stay in the future! See you next time!"

8/10 Good

Patricia

Liked: Amenities, property conditions & facilities
Parking was really tight for truck.
Stayed 2 nights in Apr 2024
Response from BW on Apr 28, 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff

8/10 Good

HELEN

Liked: Property conditions & facilities
Beds very comfortable Staff very helpful Breakfast buffet had lots of choices
Stayed 1 night in Apr 2024
Response from BW on Apr 26, 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff

6/10 Okay

Dylan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good but a decent amount of broken items. We were staying for our wedding nearby and the place was clean and friendly. The bathtubs drain was broken and the chair in our room was broken upon arrival. My fiancé was getting her hair and makeup done in the hotel room the next day so we called and were able to get the chair replaced quickly thankfully.
Stayed 2 nights in Apr 2024
Response from Best Western Staff on Apr 23, 2024
Dear Dylan,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel clean and our staff friendly during your stay for your nearby wedding.We apologize for the inconvenience caused by the broken bathtub drain and chair in your room. We're pleased we could quickly replace the chair for your fiancé's comfort.Your comments are valuable to us, and we'll address these issues with our team. We hope your wedding day was magical, and we'd love to welcome you back in the future.Best wishes,Best Western Team

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Far to expensive
Stayed 3 nights in Apr 2024
Response from front desk on Apr 23, 2024
"Thank you for sharing your thoughts with us. We're sorry to hear that you found the pricing to be higher than expected. We constantly strive to balance quality with affordability. Your feedback is valuable to us as we continue to evaluate our pricing structure.

10/10 Excellent

Rod

Traveled with group
Liked: Amenities, property conditions & facilities
Good price and good services
Stayed 3 nights in Apr 2024
Response from BW Front Desk Team on Apr 22, 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from front desk on Apr 23, 2024
"Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to serving you again in the future. See you next time!"

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from BW Front Desk Team on Apr 21, 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Thanks to the lady at the reception for securing us with a taxi at 4:00 am.
Stayed 1 night in Apr 2024
Response from BW Front Desk Team on Apr 17, 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff

10/10 Excellent

charlen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Keep up the good work
Stayed 1 night in Apr 2024
Response from BW Front Desk Team on Apr 15, 2024
Thank you for your kind words! It's always our aim to exceed expectations and provide a memorable stay. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Best Western Staff on Apr 16, 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back!Best Regards,Best Western Staff

10/10 Excellent

Leica

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Excellent service and the room was outstanding.
Stayed 1 night in Apr 2024
Response from BW Front Desk Team on Apr 15, 2024
Thank you for your kind words! It's always our aim to exceed expectations and provide a memorable stay. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Jamie, VICTORIA

Stayed 1 night in Apr 2024
Response from Regards,Best Western Staff on May 4, 2024
Dear Guest, We're thrilled to hear you had a fantastic stay with us! Thank you so much for taking the time to share your glowing review. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

Mami

Liked: Amenities
Super clean and comfortable
Stayed 1 night in Apr 2024
Response from BW Front Desk Team on Apr 15, 2024
Thank you for your kind words! It's always our aim to exceed expectations and provide a memorable stay. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Have to say that the staff are friendly and helpful the cleaning staff are fantastic they do a great job
Stayed 1 night in Apr 2024
Response from Best Western Staff on Apr 13, 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that our staff, both at the front desk and cleaning team, left a positive impression on you. Providing friendly and helpful service is our priority, and we're delighted that you found our cleaning staff's work to be fantastic. We look forward to welcoming you back for another great stay in the future!Regards,Best Western Staff

4/10 Poor

Marcin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor options for breakfast- room did not resamblw pictures and did not reflect price
Stayed 4 nights in Apr 2024
Response from Warm Regards, Best Western Plus on Apr 9, 2024
I'm sorry to hear about your disappointing experience with breakfast. It's always disheartening when the reality doesn't match our expectations. Your feedback is valuable, and I'll make sure to pass it along to the appropriate team so they can address any discrepancies. We strive to provide our guests with a satisfying and enjoyable stay, and I apologize that we fell short of that goal during your visit. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Terry

Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from front desk on Apr 8, 2024
"Thank you for sharing your feedback! It's great to hear that you had such a positive experience during your stay." Looking forward to welcome you back.

10/10 Excellent

Patrick

Traveled with family
Liked: Property conditions & facilities
Cleanest place I’ve ever stayed at inside & out!
Stayed 1 night in Apr 2024
Response from front desk on Apr 8, 2024
"Thank you for sharing your feedback! It's great to hear that you had such a positive experience with cleanliness during your stay." Looking forward to welcome you back.

8/10 Good

allan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well managed
Stayed 1 night in Apr 2024
Response from pk on Apr 7, 2024
Dear allan,Thank you so much for your kind words and positive feedback regarding our hotel property. We are thrilled to hear that you found our establishment to be clean and well-managed during your stay.Warm regards.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent and the breakfast offered a variety of food. It was great that they have coffee at the lobby 24/7.
Stayed 1 night in Apr 2024
Response from pk on Apr 7, 2024
Dear diana,Thank you so much for your kind words and positive feedback regarding our hotel property. We are thrilled to hear that you found our establishment to be clean and well-managed during your stay.Your satisfaction is our utmost reward, and we look forward to welcoming you back to our hotel in the future. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know.Warm regards.[

10/10 Excellent

Lisa

Clean, quiet and comfortable bed.
Stayed 1 night in Apr 2024
Response from front desk on Apr 6, 2024
Thank you so much for your feedback.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bedding
Stayed 1 night in Mar 2024
Response from BW Front desk team on Apr 6, 2024
We're thrilled you enjoyed your stay with us. Your feedback means a lot to us and motivates us to keep up the good work. If you have any further suggestions, feel free to reach out.

10/10 Excellent

Chuanhua

Liked: Amenities
good
Stayed 1 night in Apr 2024
Response from front desk on Apr 5, 2024
We're thrilled you enjoyed your stay with us. Your feedback means a lot to us and motivates us to keep up the good work. If you have any further suggestions, feel free to reach out.

8/10 Good

Stephy

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was great.
Stayed 2 nights in Mar 2024
Response from Regards,Best Western Plus on Apr 1, 2024
Thank you for taking the time to leave us such a positive review! We're delighted to hear that you enjoyed our breakfast during your stay. Providing a satisfying and delicious breakfast experience is one of our top priorities, and it's rewarding to know that we hit the mark.We truly appreciate your kind words and hope to welcome you back for another fantastic stay in the future.

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean quiet peaceful stay! Breakfast was amazing as always. Great friendly staff.
Stayed 3 nights in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for your glowing review! We're thrilled to hear that you had a peaceful and enjoyable stay with us, and that you found our breakfast amazing and our staff friendly. We strive to provide a top-notch experience for all our guests, and we look forward to welcoming you back for another wonderful stay soon!Best Regards,Best Western Staff

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great and kept very clean. We did ask for earplugs as the loud, party crowd was a bit much but they were out.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed our breakfast and cleanliness standards. We apologize for any inconvenience caused by noise disturbances, and we'll ensure to replenish our earplug supply to better accommodate our guests' comfort in the future. We appreciate your understanding and hope to welcome you back for another enjoyable stay soon!Best Regards,Best Western Staff

6/10 Okay

Mark

Stayed 1 night in Mar 2024
Response from BW Front Desk team on Apr 21, 2024
Dear Guest,Thank you for your review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff

4/10 Poor

bhawanpreet

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
we were at ground floor and whole night the people who stay top of us. we can hear their footsteps. whole night i couldn't sleep properly. I got sick because of that restlessness.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
We're truly sorry to hear about the disturbance you experienced during your stay. Ensuring our guests' comfort is our top priority, and we regret that we fell short in providing you with a peaceful environment. Your feedback is invaluable, and we'll take immediate steps to address noise issues to prevent similar occurrences in the future. We hope you'll consider giving us another chance to exceed your expectations on your next visit.Best Regards,Best Western Staff

2/10 Terrible

Carrie

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were rude and useless we took 20 mins to locate our room and they told us 4 times the rooms ready and it wasn’t I walked in on the cleanning ladies cleanning the room only to wait in the lobby. Horrible experience!
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
We're deeply sorry to hear about your disappointing experience with our staff and room allocation. This is certainly not the level of service we aim to provide. Your feedback is invaluable, and we'll address these issues immediately to ensure they don't happen again. Please accept our sincerest apologies, and we hope to have the opportunity to make it up to you in the future.Best Regards,Best Western Staff

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find just off the highway.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for your review! We're thrilled that you found our hotel easy to locate just off the highway. We strive to provide convenient access for our guests and hope to have the pleasure of welcoming you back soon!Best Regards,Best Western Staff

8/10 Good

Neal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close to airport and to amenities.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for your kind review! We're delighted to hear that you found our hotel conveniently located near both the airport and amenities. We hope to welcome you back for another enjoyable stay in the future!Regards,Best Western Staff

10/10 Excellent

Chantel

Liked: Cleanliness, staff & service, property conditions & facilities
Cab service was quick
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 30, 2024
Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had a wonderful stay with us.Your feedback means the world to us, and we truly appreciate you taking the time to share your positive experience. We strive to provide exceptional service and a comfortable stay for all our guests, and we're delighted that we succeeded during your visit.We hope to have the pleasure of welcoming you back soon for another memorable stay.Warm regards,Best Western Staff

8/10 Good

ROBERT

Stayed 1 night in Mar 2024
Response from BW Front Desk Team on Apr 19, 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff

8/10 Good

Nancy

Liked: Staff & service, amenities
Staff were very nice to deal with. I stayed here a few years back, but I probably would not have stayed here if renovations hadn't been done. Found the room very nice. What I would suggest for improvements. Room 102 has no hooks/shelf or anything to place your bath towel close to the tub. Also it needs a shelf to place a makeup bag/shaving kit on near the sink, as there is insufficient space on the side of the sink.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 30, 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our staff accommodating and enjoyed your stay after the renovations.Your suggestions for improvements regarding Room 102 are greatly appreciated. We will certainly take them into consideration to enhance our guests' comfort and convenience. We'll make sure to address the lack of hooks, shelves, and storage space near the tub and sink areas.Your feedback is invaluable to us, and we'll share it with our team to ensure that we continue to provide exceptional service and amenities to all our guests.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best RegardsBest Western Staff

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 30, 2024
Thank you for taking the time to leave us such a positive review! We're delighted to hear that you enjoyed our breakfast during your stay. Providing a satisfying and delicious breakfast experience is one of our top priorities, and it's rewarding to know that we hit the mark.We truly appreciate your kind words and hope to welcome you back for another fantastic stay in the future.Regards,Best Western

10/10 Excellent

Adobi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Warm regards,Best Western Staff on Apr 4, 2024
Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had a wonderful stay with us. We truly appreciate you taking the time to share your positive experience. We strive to provide exceptional service and a comfortable stay for all our guests, and we're delighted that we succeeded during your visit.We hope to have the pleasure of welcoming you back soon for another memorable stay.