赫利斯托夫旅游套票 | 赫利斯托夫机票+酒店优惠低至 4 折

The check-in instructions were provided, but the process wasn’t very straightforward as the key was kept in a lockbox and there were a couple of steps to follow before reaching the lift. The hallway was quiet. Unfortunately, the apartment was disappointing for a week-long stay. The room and bathroom were both very small, with a shower area separated by foldable doors. There was a strange smoke-like smell in the bathroom, and the toilet did not appear to be properly cleaned. No vacuum cleaner was provided and there were no extra bin liners, so we had to buy our own for the week. The laundry drying stand was also broken. The biggest issue was the heat. The apartment was extremely hot, while the fan provided did not actually circulate enough air to make a difference. The corridor and outside areas were noticeably cooler than inside, so we often had to leave the apartment simply to get some relief from the heat. We contacted the WhatsApp number provided but received no response. We then contacted Hotels.com and were told someone would come to inspect the issue that day, but nobody came throughout our stay. We also contacted customer service about our concerns and were offered compensation, but there was no further response afterwards, which was disappointing and made us feel our concerns were not being taken seriously. The surrounding neighbourhood also felt somewhat rough, with council housing nearby.

A very pleasant stay

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To be clear, we did not stay in this apartment because we discovered there is no way to drive close to the property. My high marks are to the organization managing the property as they empathized with the issue and found us another place with parking included on very quick notice. They spoke English, were friendly and clear in their communications. The alternative was not in the center of the city, but under the circumstances we were happy and relieved.