All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Front Office Manager: K. Garvey on Apr 29, 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
6/10 Okay
Kaila
Traveled with group
Apr 23, 2024
Disliked: Staff & service
The bartenders and and cooks were amazing!! The front desk staff were not so great. They were not friendly, not helpful or accommodating at all. The bartenders and cooks are amazing! The last day on Tuesday they swept the beach was great. I wish they did that everyday.
Kaila
Stayed 5 nights in Apr 2024
Response from Front Office Manager: K. Garvey on Apr 24, 2024
Thank you for sharing your feedback with us. We're thrilled to hear that you had positive experiences with our bartenders and cooks. Providing exceptional service is a top priority for us, and we're delighted that they exceeded your expectations.However, we're disappointed to learn that your interactions with our front desk staff did not meet the high standard of service we aim to provide. Please accept our sincere apologies for any inconvenience or frustration this may have caused. We will address this matter with our front desk team to ensure that all of our guests receive the friendly and helpful assistance they deserve.We're glad to hear that you appreciated the beach sweeping on your last day. Your suggestion to make this a daily practice is noted, and we will certainly consider it as we continue to enhance our services and amenities.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional experience from check-in to check-out. If there's anything further, we can do to improve your stay, please don't hesitate to let us know.
Very enjoyable time. Look forward to returning next year!
Laura
Stayed 5 nights in Apr 2024
Response from Front Office Manager: K. Garvey on Apr 23, 2024
Thank you so much for your kind words! We're thrilled to hear that you had a very enjoyable time with us. We can't wait to welcome you back next year for another wonderful experience!
10/10 Excellent
Alexis
Apr 21, 2024
Liked: Staff & service
Alexis
Stayed 3 nights in Apr 2024
Response from Front Office Manager: K. Garvey on Apr 23, 2024
Thank you sharing your experience with us. We are happy to hear that you had a great time. See you soon!
This was a nice quiet stay. The staff is excellent but they are working with limited resources. There’s only one dining choice during the day, the bar and grill with 2 bartenders and most of the time 1 cook for the whole property. Maybe the owners did not expect such rapid expansion but they need more dining options and more help. When you pay for all inclusive you expect some choices in food.
But as I said the staff is excellent. Also it’s on a bay and the swimming there is not ideal but there’s a great pool.
I would return again if they have more food choices.
Yves Rose
Stayed 4 nights in Apr 2024
Response from Front Office Manager: K. Garvey on Apr 23, 2024
Thank you for taking the time to share your experience of your recent stay with us. We truly appreciate your feedback as it helps us to identify areas where we can improve and better meet the expectations of our guests.We are delighted to hear that you enjoyed the tranquility of your stay and that you found our staff to be excellent. Providing exceptional service is a top priority for us, and we are thrilled that our team made a positive impression on you.We understand your concerns regarding the dining options available during the day and the limitations you observed with our current resources. Please accept our apologies for any inconvenience this may have caused. Rest assured, we are actively reviewing our operations to identify opportunities for improvement, including expanding our dining choices and ensuring adequate staffing to better serve our guests' needs.We appreciate your understanding and patience as we work towards enhancing the overall guest experience at our resort. Your feedback regarding the swimming conditions in the bay is also duly noted, and we will explore ways to improve this aspect as well.Once again, thank you for sharing your thoughts with us. If there is anything further, we can assist you with or if you have any additional feedback to share, please do not hesitate to contact us directly. We do hope to see you again very soon.
Response from Front Office Manager: K. Garvey on Apr 21, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you had a perfect experience during your stay at our resort. Our team works hard to ensure every aspect of your visit is exceptional, and it's rewarding to know we hit the mark for you. We hope to have the pleasure of welcoming you back again soon for another flawless stay!
The place to go! Kat and leana will take good care of you! If you want to be by the beach thus is tha place! The staff will take care of you.
Thomas
Stayed 3 nights in Apr 2024
Response from Front Office Manager: K. Garvey on Apr 20, 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience at our resort. Our team, especially Kat and Leana, take great pride in providing top-notch service and ensuring our guests feel well taken care of. And of course, there's nothing quite like being by the beach - we're glad you enjoyed it! We appreciate your kind words and hope to welcome you back for another memorable stay in the future
The reviews helped us know what to expect when booking. Limited dining options but they were good! This place is affordable enough that going out and exploring the island with a meal out was with means! Everything in a short drive. New management is wonderful. The beach comber every morning isn’t very efficient to get it all off but maybe some rules limit how to collect vegetation from the sand. Swim shoes are something you should pack. If you are looking for a relaxing get away at a small all inclusive resort with no kids, this is a good option.
Dawn
Stayed 9 nights in Apr 2024
Response from Front Office Manager: K. Garvey on Apr 18, 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that our reviews helped set the right expectations for your stay at Divi Carina Bay Resort.We appreciate your recognition of our limited dining options and are thrilled that you found them to be satisfactory. Our aim is to provide delicious and varied culinary experiences for our guests, and we're glad you enjoyed your meals with us.Regarding the beachcomber service, we apologize for any inconvenience you experienced. We will certainly review our procedures to ensure efficiency while respecting any regulations in place for vegetation collection. Your feedback helps us continually improve our services.It's fantastic to hear that you found our new management team to be wonderful. We strive to provide a warm and welcoming environment for all our guests, and we're pleased that you felt well taken care of during your stay.Your advice about packing swim shoes is valuable and will surely assist future guests in having a more comfortable beach experience.We're thrilled to be considered a good option for a relaxing getaway at a small, all-inclusive resort without children. Creating a tranquil atmosphere for our guests to unwind and enjoy their vacation is one of our top priorities.Thank you once again for sharing your thoughts with us. We hope to welcome you back to Divi Carina Bay Resort for another memorable stay in the future.
10/10 Excellent
Franklin Ross
Traveled with partner
Apr 16, 2024
Liked: Cleanliness, staff & service
The staff is very good here. The beach by the hotel is not the best. There is too much sea weed to really swim. One of the staff Alyssa I think is her name was amazing in telling us the best beach spots close. Hay Penny is absolutely beautiful no rocks no sea weed perfect to swim all day. Hardly anyone there we had the beach by ourselves one day we went. The resort rooms are just ok but decent. The food at the bar was the better food. Louisa and Rachel and Kat were the best barbartenders. The bushwacker drink was excellent. The breakfast at the wave was decent the other meals were hit or miss on the food. But overall we enjoyed it all being included in our price. We would stay again. They are working on remodeling some rooms. Definitely a beautiful island to check out. Definitely rent a car you will need it if you stay here at the resort so you can go to the good beaches. You will be happy you did also you drive on the left.
Franklin Ross
Stayed 4 nights in Apr 2024
Response from K. GARVEY- Front Office Manager on Apr 17, 2024
Thank you for sharing your detailed feedback with us! We're thrilled to hear that you enjoyed the service provided by our staff, especially Alyssa's helpful recommendations for beach spots like Hay Penny. We're sorry to hear about the seaweed challenges on the beach near the hotel, but we're glad you found some pristine spots to swim. It's fantastic to know that you appreciated the bar service, particularly the delicious Bushwacker drink, and enjoyed the inclusive offerings despite some mixed experiences with the food. We're constantly striving to improve, and your comments about the resort rooms and meals will be taken into consideration. We're excited about our ongoing remodeling efforts and hope you'll consider staying with us again to experience the upgrades. Thank you for choosing our resort, and we look forward to welcoming you back for another memorable stay on our beautiful island!
4/10 Poor
Robert Mark
Traveled with partner
Apr 13, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were all wonderful. Property itself is in need of updates which they do seem to be doing at least in the rooms. Very limited dining choices. There are 2 restaurants and a bar where you can get lunch or dinner. The italian restaurant was only open Mon-Wed-Fri between like 6-830 and you had to have reservations. What we didn’t know was when that restaurant was open the buffet was closed. So you’re stuck eating at bar if you didn’t make a reservation. The breakfast buffet was fine, typical breakfast choices. Supper buffet has a lot to be desired. Very small (like 2-3 types of meat, 2 rice/potato type sides and a vegetable. Could also get a salad but that was it. Would not stay again based on limited dining options.
Robert Mark
Stayed 7 nights in Apr 2024
Response from Front Office Manager: K. Garvey on Apr 15, 2024
Thank you for taking the time to share your feedback with us. We greatly appreciate hearing from our guests as it helps us identify areas where we can improve.We're delighted to hear that you found our staff to be wonderful. Providing exceptional service is our top priority, and we're pleased that our team members made a positive impression on you.We also appreciate your constructive comments regarding the dining options at our property. We understand the importance of offering a variety of choices to cater to the preferences of all our guests. Rest assured, we're constantly evaluating and refining our dining offerings to ensure that they meet the expectations of our valued guests like yourself.We apologize for any inconvenience you experienced with the limited operating hours of our Italian restaurant and the buffet closure during those times. Your feedback is invaluable, and we will use it to review our current practices and make necessary improvements to better serve our guests in the future.
10/10 Excellent
Christopher
Apr 12, 2024
Liked: Cleanliness, amenities
Relaxing
Christopher
Stayed 3 nights in Apr 2024
Response from Front Office Manager: K. Garvey on Apr 12, 2024
My husband and I had the privilege of staying at this beautiful hotel and casino. The best attribute is the staff specifically Bethany, Rachel, and Jonathon who were spectacular. The whole staff was friendly and accommodating to guest needs. The cooks took pride in what they prepared and the housekeepers keep our room clean and made sure we had towels when needed. We plan on making this trip twice a year from now on because of the great staff that works at Divi. Everything about this place was beyond our expectations.
April
Stayed 4 nights in Apr 2024
Response from Front Office Manager: K. Garvey on Apr 10, 2024
We're overjoyed to hear that you had an amazing time at Divi Carina Bay Resort! Creating memorable experiences for our guests is what we strive for, and knowing that we achieved that with you brings us immense satisfaction. Your kind words mean a lot to us, and we can't wait to welcome you back for another fantastic stay.
The Property and Staff was Amazing, very friendly and helpful.
Breakfast and Lunch by the pool was Great. Dinner was a little hit or miss, but ok.
Robert
Stayed 5 nights in Mar 2024
Response from Front Office Manager: K. Garvey on Apr 10, 2024
Thank you for sharing your positive experience at Divi Carina Bay Resort! We're delighted that you had such a great time with us. Our team works hard to ensure every guest has a wonderful stay, and it's rewarding to hear that we succeeded with you. We look forward to hosting you again in the future!
It it definitely a great place if you want to relax! Not much to do in the area, so I suggest a rental car if you want to explore the island. Place was very clean, food was just ok… kind of expected for an all inclusive. Staff was all pretty friendly and helpful!
Candice
Stayed 3 nights in Mar 2024
Response from Front Office Manager: K. Garvey on Mar 26, 2024
Thank you for sharing your experience with us. We are happy to hear that you enjoyed your stay with us and the staff was helpful. We hope to see you again.
8/10 Good
Amoureena
Mar 23, 2024
Liked: Cleanliness, staff & service
Amoureena
Stayed 3 nights in Mar 2024
Response from Front Office Manager: K. Garvey on Mar 25, 2024
Thank you for taking the time to share your experience. We hope to see you again.
I loved the staff and the property. The only thing that I would comment on is that they should have grabbed my suit cases and brought them to the room and had a staff show us around the property
Anna V
Stayed 6 nights in Mar 2024
Response from Front Office Manager: K. Garvey on Mar 22, 2024
Thank you for taking the time to write this review. We hear your concerns, and we will work and making your transition to your room and the property easier. We hope to see you again soon.
Response from Front Office Manager: K. Garvey on Mar 22, 2024
Thank you for taking the time to share your experience. we hope to see you again soon.
2/10 Terrible
Iesha Manning
Mar 18, 2024
Iesha Manning
Stayed 3 nights in Mar 2024
Response from Front Office Manager: K. Garvey on Apr 8, 2024
Sorry to hear that you did not enjoy your stay. If you do have some free time I would love to hear about your experience. Feel free to call the resort directly.
It was a great place. Had a great time and the staff was very helpful and kind.
Robert D
Stayed 3 nights in Mar 2024
Response from Front Office Manager: K. Garvey on Mar 22, 2024
Thank you for taking the time to write this review. We are overjoyed to hear you enjoyed your stay. We look forward to seeing you again.
6/10 Okay
Sabrina, Haines City
Traveled with group, Traveled with partner, Traveled with family
Mar 17, 2024
The resort is an older facility they updated it a couple years ago but there is no elevator and it’s three floors
There is few options for food, the buffet the bar and grill( food was very good), and an Italian restaurant that requires reservations, but it’s only open a few days, also very good. The views were great and it’s very calm and quiet. They had a DJ a couple of nights but if you’re looking for a party this isn’t it. It’s laid back
Sabrina
Stayed 3 nights in Mar 2024
Response from Front Office Manager: K. Garvey on Mar 22, 2024
Thank you for taking the time to write this review. We hear your concerns, and we are working daily you elevate your experience. We do hope that you will keep us in mind on your next trip.
Awesome resort, maybe under staffed? Food choices were limited. Not enough “undamaged” seating by the pool or umbrella’s on the beach. Weather was spectacular.
Michael
Stayed 7 nights in Mar 2024
Response from Front Office Manager: K. Garvey on Mar 16, 2024
Thank you for writing your review, we have working on improving each guest experience. we do hope to see you again.
Room was very nice. Food was delicious. Drinks were plentiful I enjoyed every minute of my stay
Rodriguez
Stayed 3 nights in Mar 2024
Response from Front Office Manager: K. Garvey on Mar 16, 2024
Thank you choosing Divi Carina Bay for your vacation. We are overjoyed to see you had a great time. Hope to see you soon.
6/10 Okay
Sabrina, Haines City
Traveled with group, Traveled with family
Mar 12, 2024
It’s not close to anything so you have to get a taxi
The food is limited, the nicer restuarant is only open on certain days, but very good. There’s the buffet and the bar and grill( food here was great). There was a few activities but not much, a DJ a few nights and some fire dancers, other than that it’s pretty laid back and quiet.
Sabrina
Stayed 4 nights in Mar 2024
Response from Front Office Manager: K. Garvey on Mar 16, 2024
Thank you for taking the time to write this review. We appreciate your business and you sharing your experience. We are actively working on improving things on the property to enhance each guest experience.
The staff was amazing! The staff was so accomodating, kind and resourceful! The resort really cares about the safety of their visitors! I will forsure be booking another vacation at this resort. The room and resort were clean and beautiful.
Zachary
Stayed 5 nights in Mar 2024
Response from Front Office Manager: K. Garvey on Mar 8, 2024
Thank you for sharing your experience with us. We are ecstatic to hear that you had an amazing experience. we hope to see you again very soon.
8/10 Good
Goran
Mar 8, 2024
Liked: Cleanliness, staff & service
Goran
Stayed 4 nights in Feb 2024
Response from Front Office Manager: K. Garvey on Mar 16, 2024
Thank you for taking the time to write this review. We are truly happy you enjoyed your stay.
I really enjoyed myself the scenery is beautiful the staff was very friendly & helpful. I loved it i will visit again
verntia
Stayed 3 nights in Mar 2024
Response from Front Office Manager: K. Garvey on Mar 8, 2024
Thank you for taking the time to write this review and sharing your experience. We are happy to hear that you enjoyed your stay. We look forward to seeing you again.
This resort is absolutely awesome, laid back, come as you are, food was delicious, fun entertainment, staff was awesome, and amenities were the best. Every associate would go out of their way to help in any way they could. Beach was beautiful.
Marilyn D
Stayed 6 nights in Feb 2024
Response from Front Office Manager: K. Garvey on Mar 6, 2024
I'm so overjoyed to hear you had a wonderful time. We truly enjoyed having you and we look forward to seeing you again soon.
Nice and relaxing. Staff was great. This was a laid back easy place to stay. If you want to get out grab a taxi and go into town. Or even another island for the day. Just what we were looking for.
Thanks divi.
Michael Andrew
Stayed 6 nights in Feb 2024
Response from Front Office Manager: K. Garvey on Feb 27, 2024
Thank you for taking the time to write this review. We are happy to hear that you enjoyed your stay. We hope to see you again soon.
10/10 Excellent
Kayla
Traveled with partner
Feb 27, 2024
Liked: Cleanliness, staff & service, amenities
Very nice property. Food options could be better. Clean, nice rooms, beautiful views.
Kayla
Stayed 5 nights in Feb 2024
Response from Front Office Manager: K. Garvey on Feb 27, 2024
Thank you for taking the time to write this review. I will share your concerns with the F & B team
I loved absolutely everything about this resort. The only negative thing is the quality of buffet. Food there wasnt great but the other meal options more than made up for that. I would definitely ho back.
Lynda
Stayed 6 nights in Feb 2024
Response from Front Office Manager: K. Garvey on Feb 28, 2024
Thank you for sharing this with us. I will share your thoughts with our F&B manager. We hope to see you again soon.
Beautiful resort, very friendly and helpful staff, wonderful room with excellent maid service. Only minus was one very noisy night that was not addressed by the front desk.
Neil
Stayed 4 nights in Feb 2024
Response from Front Office Manager: K. Garvey on Feb 28, 2024
Sorry to hear that all of your nights were not all you wanted it to be. We are happy to hear you enjoyed your stay overall..
We stayed here for three nights in February . I was skeptical after reading reviews, but I will say don’t listen and give them a chance. We really enjoyed our stay. Our room was right on the beach, clean and spacious. I know it’s a little away from a lot of things so rent a car and make day trips. You can drive from one end of the island to the other in 45 minutes. The food was always good and the staff very friendly and willing to help. Possibly a little under staffed but they do a great job! We snorkeled right in front of the hotel, even though we didn’t see a lot of sea life it was still enjoyable. A little rocky getting in so wear your water shoes. I do wish they had small tables at the beach chairs and more umbrellas so get out there early. I would definitely stay here again.
Tim
Stayed 3 nights in Feb 2024
Response from Front Office Manager: K. Garvey on Feb 28, 2024
Thank you for taking the time to share your experience with us. We are overjoyed to hear that you enjoyed your stay with us.
8/10 Good
Linda
Feb 11, 2024
Liked: Cleanliness, staff & service
Linda
Stayed 4 nights in Feb 2024
Response from Front Office Manager: K. Garvey on Feb 12, 2024
Thank you for taking the time to post your review.
Family vacation. The property is in the process of renovation. There are limited options for food. Breakfast bar and stations were great with healthy options. Lunch is a bit more challenging as only the bar is cooking and wait was up to an hour for food. The coffee shop had sandwiches to go 2 of our 5 days . The dinner restaurant is only open limited evenings or bar food. The wait time in the restaurant was also 40 min. Not sure if limited kitchen staff was the issue , the same wait staff worked in both restaurants morning and Evening. The management was on site. I think they are trying but have a way to go to raise up to a higher level. The staff were all friendly and seemed to enjoy interacting with guest. I would not return to this location unless there were more on site improvements for food. Also the taxi service is $10 a person one way basically any destination. The taxi was attentive and made great restaurant recommendations.
Teresa
Stayed 4 nights in Feb 2024
Response from Raul Urbina on Feb 12, 2024
Dear Guest,Thank you very much for your feedback.I am really sorry to hear about the waiting time during the lunch. We will address your concerns and we will make improvements. On the other hand, I am glad to learn that our team was friendly, and you saw them enjoying their interactions with you and other guests. Again, we appreciate your feedback, and we will follow up on the issues your brought to our attention.Raul UrbinaGeneral Manager
8/10 Good
JAMES
Feb 1, 2024
Liked: Cleanliness, staff & service
Property is out from town and a taxi is needed to go anywhere but they have their own drivers and they pick you up any time you request...in advance. Alex is great. Property sits right on the beach but could use some maintenence, nothing unbearable.
JAMES
Stayed 6 nights in Jan 2024
Response from Front Office Manager: K. Garvey on Feb 2, 2024
Thank you for taking the time to write this review. We are happy to hear you had a good time. We do apologize for the maintenance; we are working on getting the property to a wonderful space.