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Reviews of Travelodge by Wyndham Clarksville

2 out of 5
Travelodge by Wyndham Clarksville
3100 Wilma Rudolph Blvd., Clarksville, TN

Reviews

6.2
Rating 10 - Excellent. 116 out of 798 reviews" "
Rating 8 - Good. 223 out of 798 reviews" "
Rating 6 - Okay. 205 out of 798 reviews" "
Rating 4 - Poor. 126 out of 798 reviews" "
Rating 2 - Terrible. 128 out of 798 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEDS ARE NOT QUEEN'S
Stayed 1 night in Feb 2024
Response from PL on Apr 8, 2024
Thank you for your review. Our double rooms have 2 Queen beds and our single rooms have 1 King bed.

6/10 Okay

Richard

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It had a broken stair, one ice machine, it was old and worn.
Stayed 1 night in Feb 2024

6/10 Okay

Maria

The front desk clerk , Joshua was very helpful and concerned , l appreciate his service very much
Stayed 1 night in Dec 2023

6/10 Okay

Tina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We use this property because it is a convenient stop on our trip cross country, easy on and off the highway with food options nearby. However this trip the room smelled strongly of cigarette smoke, was in need of several repairs, and had bugs scurrying across the floor.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on Nov 2, 2023
Thank you for your review. We do apologize that you had issues this stay with your room. We will be talking with house keeping and maintenance to address these issues.

6/10 Okay

Albert

Stayed 1 night in Aug 2023

6/10 Okay

CHRISTOPHER

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was a bit run down. Not very clean. No amenities. No elevator if needed. Only stayed one night so you get what you pay for.
Stayed 1 night in Jan 2023
Response from JB on Jan 29, 2023
Thank you for your review. We appreciate your business.

2/10 Terrible

Dave

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy stay
I found cockroach dead in the bathroom and running across the bed. The security almost fell off the door jam. The bathroom doorknob nearly fell off in my hand. I will not stay there again. The mgr? Didn't seem to really care.....
Stayed 2 nights in Jan 2023
Response from PL on Jan 18, 2023
We apologize for the inconvenience in regards to the situation with the safety latch once we were advised of the situation it was fixed, in regards to the roach we did have our pest control come out and spray, again sorry for the inconvenience. We appreciate your business.

6/10 Okay

Brandi

Stayed 3 nights in Jul 2022

2/10 Terrible

Tara

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever. Filthy.
The lobby was closed and we could see through the doors that it looked like someone was using it as living space. There was no breakfast because "lobby was closed due to covid." They required a $50 deposit and would not accept a debit card, only a credit card, and i have not gotten my card credited back yet. The room was filthy and there was urine on the floor of the bathroom. There were stains and burn holes in the sheets and comforter.
Stayed 1 night in May 2022

6/10 Okay

Andrew

Stayed 2 nights in Apr 2022
Response from PL on Apr 20, 2022
Thank you for your review, we at Travelodge appreciate your business.

4/10 Poor

Andrea

Disliked: Cleanliness, property conditions & facilities, room comfort
Room had trash behind tv and bed area
Stayed 1 night in Apr 2022
Response from pl on Apr 6, 2022
Thank you for your review, we appreciate your business. We apologize for the issue you had with your room, we will be discussing this with our housekeeping.

8/10 Good

Juliano

Liked: Staff & service
Stayed 3 nights in Mar 2022
Response from PL on Apr 20, 2022
Thank you for your review, we at Travelodge appreciate your business.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from PL on Mar 23, 2022
Thank you for your review, we appreciate your business.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Traveling
Cigarette burn holes in sheets in non smoking room. Mold in bathroom. Overall not a pleasant experience.
Stayed 1 night in Feb 2022
Response from JH on Feb 21, 2022
We are very sorry to hear about your experience. We do sincerely appreciate your feedback. Now that this has been brought to our attention we will work to ensure that this gets fixed and never happens again going forward.

4/10 Poor

Judith

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location wAs good. Very clean. But shower did not work. Had to take a bath not happy. Alarm clock did not work husband fixed.Curtain was off the hook partly. My husband fixed that. Did report shower to the front desk. One thing we count on when we travel a hot shower.
Stayed 1 night in Feb 2022
Response from sb on Feb 16, 2022
we apologize for the issues you experienced. we will be discussing this with our maintenance to fix these problems.

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners immediately made you feel like family! Our room was immaculate! This is one of the BEST hotels we ever stayed in! I would recommend this to everyone! Thank YOU so much! Your friends from the tundra in Wisconsin!😊❤️🙏
Stayed 1 night in Jan 2022
Response from JH on Feb 19, 2022
Thank you so much for the kind words! We look forward to seeing you again the next time that you come through Clarksville.

4/10 Poor

Sonya

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Family gathering
We had a late check in. Upon arriving at 1 am after driving 10 hours, the man that checked us in was not super helpful. He almost refuse my room which has been paid for long before we got there. I had a State issued paper DL . Iowa sends out your plastic one within the month. He stated he was not allowed to take it. My girlfriend gave her DL . There were no bath towels in the room. I had to use a hand towel to dry off with and then go get towels. The bedding is stained . There were roaches crawling out of the shower drain. The beds are old and very uncomfortable. My son was confronted by a homeless woman and then she came to his room because she knew the front desk clerk and the clerk stated my sons room number out loud, A man and the same woman came to their room portraying to be maintenance . When my son did not open the door the man stepped aside and the same woman tried to get my son to open the door. Their room which I also had paid ahead of time for, was dirty with hair in the tub and on the toilet. This hotel needs better service workers. Updated and friendlier staff. I will not stay there again.
Stayed 2 nights in Jan 2022
Response from JH on Feb 19, 2022
We are very sorry to hear about your experience with us We appreciate you taking the time to let us know what happened. We are doing our best to improve our service every day and this kind of informative feedback helps us to succeed in that goal!.

2/10 Terrible

willie

Disliked: Staff & service
Stayed 6 nights in Dec 2021

10/10 Excellent

Vickie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice the rm was very clean. The staff was very nice. I would stay there again.
Stayed 2 nights in Dec 2021
Response from sb on Jan 24, 2022
thank you for staying with us. we r highley appriciate uour review. will look for you to come bavk and stay with us.

6/10 Okay

SHAWN

Traveled with family
Decent overnight stop rest. Nothing to write home about. Doesn't take debit cards...cash or credit card only.
Stayed 1 night in Nov 2021
Response from PL on Nov 20, 2021
Thank you for your review, we appreciate your business, with deposits we do not accept any debit cards can only be paid via valid credit card or cash.

2/10 Terrible

Kathleen

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty. Pull back the sheet to go to bed and brown streaks found on sheets. Iron burn marks on carpet where it looks like someone just set a hot iron. No continental breakfast, was even advertised on the outside billboard at entrance as having one. So noisy. Heard conversations at 3:00am in the parking lot. Did not sleep all night. Bad choice. Should be able to cancel after looking at the room without loosing your money. Unexpected 50.00 deposit to your credit card upon Arrival for distraction of room. If your going to charge this why don’t you upgrade and repair the property. Won’t stay here again
Stayed 1 night in Oct 2021
Response from PL on Nov 2, 2021
We are sorry to hear that you were very unsatisfied with your stay, we will work with housekeeping in regards to this matter. We will also fix the sign outside. We want our guest to be happy and comfortable and apologize for not succeeding this.

8/10 Good

Derryl

Stayed 1 night in Oct 2021

8/10 Good

Emerson

Business traveler, Traveled with partner
Liked: Staff & service, amenities
It was ok
Stayed 3 nights in Oct 2021
Response from PL on Oct 15, 2021
Thank you for your review, we appreciate your business.

4/10 Poor

sabrina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from PL on Oct 8, 2021
Thank you for your review

2/10 Terrible

Crystal

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was my Birthday and this was suppose to be a celebration. When I got to Hotel they informed me it would be an additional $50.00 which I did not have so I was not even able to check in. The hotel informed me that they would credit my sisters debit card back but it has not been done.
Stayed 1 night in Oct 2021
Response from PL on Oct 6, 2021
Per the third party they do advise the customer that there is a $50.00 incidental deposit that you get back upon check out if there are not any incidentals. Depending on if you prepaid to the third party and if they called in time to cancel then there would be no penalty for cancelation however, if there was no call for cancelation then there will be no refund.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2021
Response from PL on Sep 27, 2021
Thank you for your review, we appreciate your business.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to interstate and restaurants.
Stayed 1 night in Aug 2021
Response from PL on Aug 25, 2021
Thank you for your review, we appreciate your business.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Do you not understand the effort to redo,Upgrade a great room but a no fix or lousy fix to bath. Only hotel not serving breakfast of all those Stayed in. Covid??? One great gal at check-in desk
Stayed 1 night in Jul 2021
Response from PL on Jul 26, 2021
Thank you for your review, we will work hard to fix the issue's with the bathroom, as to breakfast we are not serving due to covid, we do apologize for the inconvenience.

8/10 Good

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from PL on Jul 7, 2021
Thank you for your review, we appreciate your feedback

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
There was blood on the sheets. And crickets under the covers.
Stayed 1 night in Jun 2021
Response from PL on Jul 2, 2021
We did not get any complaints from our guests in regards to this matter. Please advise front desk if any of this happens that way we can fix the situation.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Maps app stated this hotel was permanently closed. Luckily it was not since we had reservations. Charging a $50 CASH deposit when you arrive. Hotel is run down, leaky ceilings, old water damaged bathrooms. Beds were comfortable.
Stayed 1 night in Jun 2021
Response from PL on Jun 21, 2021
Thank you for your review. We appreciate your business and apologize for the situations you encountered, rest assured we will be working with our cleaning staff and our maintenance staff to fix these issues.

6/10 Okay

Verified traveler

Traveled with family and small children, Business traveler, Traveled with family
Decent. Pool was accessible. Rooms okay. WiFi nonexistent.
Stayed 1 night in Jun 2021
Response from PL on Jun 8, 2021
Thank you for your review, we appreciate your business. We will work hard with the company we receive the internet access through to see if they can fix this issue.

8/10 Good

Verified traveler

Stayed 1 night in Jun 2021
Response from PL on Jun 22, 2021
Thank you for your review.

10/10 Excellent

geneva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in May 2021
Response from PL on Jun 2, 2021
Thank you for your review. We appreciate your business.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Amenities
The room needed to be cleaned next to the night stand, as the was dust and misc next to each side. The woman when we checked in acted as if we were a bother, however we didn't arrive until 8:30. When checking out the next morning the woman working the desk was very sweet and actually made me feel more welcomed.
Stayed 1 night in Apr 2021
Response from PL on May 3, 2021
Thank you for your review, we appreciate your business. We are sorry for the issues you encountered and we will be discussing this with housekeeping and our front desk clerk. We strive to keep our customers happy and will work harder to do our best.

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I really wanted to give a glowing review here because I love these low-cost properties and want to see them succeed. All I ask is that they be clean. I don't even expect a great deal of comfort. The bed was very pleasantly surprising. As good as the bed in a $100/night room. The furniture as also new and in good condition. The beds and room seemed clean. However, the toilet seat was not clean, which is why I have to give this a lower review. I won't describe what was on it, but I should not have to clean a hotel toilet seat before sitting on it.
Stayed 1 night in Feb 2021
Response from PL on Feb 19, 2021
Please accept our apologies for the inconvenience you experienced with our facility and the cleanliness of our rooms, we have spoke to our housekeeping and will have set in place procedures to double check our rooms before renting them. Again we do apologize.

4/10 Poor

Kimberly

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Run Forest Run!!! Far far away!
Drive away as fast as you can! Do not even bother checking it out. They should have paid me to stay here. This is not the place for anyone. Wyndham has never let me down until last night. 108 was our room. There was no light switch on the walls. There was one usable outlet near the bathroom.This is a very old outdated motel. Holes in the mattress. The bathroom door inside was coming apart at the bottom. I’m 5 foot 6 , my son and husband are over 6ft. The shower head was for children. I had to crouch under it to take a shower!!! The water was hot and a good stream and bathroom not moldy, that’s the only good thing about it. Carpet felt like it never had a good cleaning.The sheets were clean. I chose this place w/ an app because I’ve always had good luck with Wyndham . Extremely disappointed!! Wyndham you really need to know what your reputation is out there. We were trying to drive straight through to our destination but found that we should stop late last night. Was looking forward to a clean healthy hotel and room.Most other accommodations were in the same price range . But again I chose Wyndham since I’d never been disappointed. I used the Pre paid app and could not leave or I’d lose my money and on a tight budget as last minute travels to sick Grandma. I do travel for family and really search out the best accommodations on a tight budget for a 911 dispatcher. Sorry Wyndham, this Travel Lodge was not up to par. Hope you do some major renovations soon!
Stayed 1 night in Feb 2021
Response from PL on Feb 19, 2021
We apologize for the inconvenience, our shower heads are not very high. We did upgrade our rooms which all do have new furniture and there is a light switch on the wall right as you walk in the room. We are having all our carpets in the rooms shampooed.

2/10 Terrible

Sal, Clarksville TN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly but will rob you. Beware any place other than here.
Stayed 1 night in Jan 2021
Response from PL on Feb 1, 2021
As in your last review we stated to you that due to you being removed from the police due to you being intoxicated and because of your behavior towards our staff, per the agreement you signed in regards to your deposit, you forfeited your deposit, you were not robbed by our hotel, your actions cause you to loose the deposit and put yourself on the do not rent list.

4/10 Poor

Sal, Clarksville, TN

Disliked: Staff & service, amenities, property conditions & facilities
Price was good. Beware of staff. 6pm they think tvs should be turned down low. Dont call staff for concerns about something lost or stranger at the door. I asked for assistance on misplaced phone. They said good luck with that. I called pd for assistance. I got kicked out. Officer was helpful and a blessing. Lost my deposit Watch out for big spider and nonworking coffee pot in room 122
Stayed 1 night in Jan 2021
Response from PL on Jan 27, 2021
We are sorry you feel that way, we had you removed and trespassed from our property due to the disorderly conduct, you were calling and yelling that your phone was stolen by our staff and the front desk did not say what you said, they said they would look into it and you were not satisfied, then you called police which was verified that your were intoxicated and we had you removed. You signed paperwork in regards to your deposit agreeing to reason you would forfeit your deposit and that is why you did not get it back.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
soft comforter,good bed, would have liked a little breakfest but for the price can not complain
Stayed 1 night in Jan 2021
Response from PL on Jan 24, 2021
Thank you for your review, we do hope to start our continental breakfast back soon.

4/10 Poor

Verified traveler

Stayed 1 night in Jan 2021
Response from PL on Feb 20, 2021
Thank you for your review we appreciate your business.

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived: 1. Could not open door to room. You had to try multiple times before door handle would open it. After reporting this and standing outside room I leaned against the closed, locked door and it popped open. I repeated this for the manager. The door would not securely shut/lock. It was fixed on day 3 of our stay. 2. The shower knob sprayed water when the shower was activated. Reported this on day 1. It was “repaired” on day 3...it stopped spraying/leaking when the shower was activated but then dripped fast, almost a stream, for another week until it was finally properly fixed. 3. One of the towel racks was broken and secured with some type of strong scotch tape type of tape. 4. Room was very “old” looking and had a musty smell throughout our stay. Carpet needed a cleaning badly. When washing my socks the water would be very dark due to walking on the carpet in socks for one day. 5. I found out this Motel was an old Ramada Inn. It doesn’t appear to have changed much since the Ramada Inn days. 6. No continental breakfast “due to COVID-19. But you can go to numerous buffets and restaurants close by and pay. 😡 7. Cheapest hotel in the area that I found. But you get what you pay for. Next time I will pay a little more and stay elsewhere. Positives: 1. Interactions with staff were all pleasant. That’s about it for the positives.
Stayed 14 nights in Jan 2021
Response from PL on Jan 23, 2021
We apologize for the inconvenience, we did fix the issue with your room but not in a timely manner, we did offer to move your room, when you advised the front desk of the water leak they did go in and fix it , it was not until you were asked a few days later about them fixing the leak that you told the front desk about the second leak, they did go in and fix it. Our room are updated with new furniture they are not outdated, the building itself is not a new building but it is stable. We do apologize about the carpet if we were informed we would of moved you and cleaned the carpet. Again we are sorry you had so many issue's.

4/10 Poor

THERESA

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Once I arrived at location I was told there was 50.00 deposit as I was using a debit card. Got to room went thru, I am a smoker, so Asked for a smoking room, there were burn marks on the bathtub, toilet paper holder coming out of the wall, refrigerator, Dents, burn holes in carpeting. Had to call the main desk to list everything or I would have been charged. Noticed the first evening, a toenail right by the bathroom door. Housekeeping came on the next day, came back beds were made, and towels replaced. No coffee replenished or coffeemaker cleaned out. I cleaned Coffeemaker. I looked around toenail still there so cleaning did not vacuum the room at all. Then around 11 pm noticed a roach. Killed it, mentioned to front desk when checking out early the next morning, was told I should have called to switched rooms. I had issues trying to get into the room. Took about 7 tries every time I came back. Was not impressed what so ever. Will not stay at a travelodge again.
Stayed 2 nights in Jan 2021
Response from PL on Jan 18, 2021
We are sorry for the inconvenience you experienced however, when you call to the front desk to let us know about the things you found in your room, you were asked if you wanted to change rooms and you and your guest declined and stated that you were just calling to let us know what you found so you would not be charged.

2/10 Terrible

Verified traveler

Stayed 3 nights in Jan 2021
Response from PL on Jan 11, 2021
Thank you for your review.

10/10 Excellent

Dorothy

Stayed 2 nights in Dec 2020
Response from PL on Dec 21, 2020
Thank you for your review, we appreciate your business.

4/10 Poor

Rickey, Dallas

Business traveler
Disliked: Amenities, property conditions & facilities
So disappointed. I don't recommend staying here unless you only need a place to sleep and that's it.
Stayed 2 nights in Dec 2020
Response from PL on Dec 15, 2020
We apologize for the inconvenience you experienced, we do not know the situation as nothing was reported to the front desk.

8/10 Good

Alexia

Stayed 2 nights in Dec 2020
Response from PL on Dec 21, 2020
Thank you for your review, we appreciate your business.

8/10 Good

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price for an overnight stay.
Decent no frills overnight stay. Time to replace the mattress.
Stayed 1 night in Nov 2020
Response from PL on Nov 19, 2020
Thank you for your review, we appreciate your business.

8/10 Good

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from PL on Nov 2, 2020
Thank you for your review, we appreciate your business.

6/10 Okay

Ricardo

Stayed 2 nights in Oct 2020
Response from Plewis on Oct 30, 2020
Thank you for your review, we appreciate your business.