Lounge
Check availability

Reviews of SureStay Plus Hotel by Best Western Post Falls

2.5 out of 5
SureStay Plus Hotel by Best Western Post Falls
3647 West 5th Avenue, Post Falls, ID

Reviews

7.4

Good

Rating 10 - Excellent. 290 out of 1003 reviews" "
Rating 8 - Good. 357 out of 1003 reviews" "
Rating 6 - Okay. 185 out of 1003 reviews" "
Rating 4 - Poor. 105 out of 1003 reviews" "
Rating 2 - Terrible. 66 out of 1003 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Deanna

Liked: Cleanliness, property conditions & facilities
The staff didn’t come to the room and change out the towels or take the trash out.
Stayed 4 nights in May 2024

10/10 Excellent

RYAN

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

MARIAN DENISE

Disliked: Amenities
We got a suit at a nicer hotel for the same price.
Stayed 1 night in Apr 2024

6/10 Okay

Victoria

Traveled with family
Disliked: Property conditions & facilities
Price was nice but is in need of some updating in rooms and grounds. Could use a major deep clean.
Stayed 1 night in Mar 2024

6/10 Okay

Bethany

Traveled with family and small children
Liked: Property conditions & facilities
Overall the stay was not bad but our restroom smelled of urine, it did appear clean so we assumed there must have been a poor seal around the toilet and tile.

6/10 Okay

Stephen

Stayed 5 nights in Mar 2024

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great hotel with wonderful check in. Breakfast had a lot of options but the food was cold. Beds were hard and bathroom was a little run down. Toilet rocks and shower head is older. But a nice hotel overall
Stayed 1 night in Apr 2024

8/10 Good

Quinn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful - the free breakfast was excellent - they kept it well-stocked and clean in the dining area.
Stayed 1 night in Mar 2024

8/10 Good

dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Mar 2024

10/10 Excellent

Jorge, Bronx

Stayed 1 night in Mar 2024

6/10 Okay

Charles, lake tapps

Liked: Staff & service
Convienient and average hotel, nothing special here
Stayed 2 nights in Mar 2024

6/10 Okay

Judy

Stayed 1 night in Feb 2024

10/10 Excellent

Nataliya, Spokane Valley

Stayed 1 night in Feb 2024

8/10 Good

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was not fancy, and it has been around for a while, but it is near the freeway, the staff was friendly, the room was clean and comfortable, and the price was just right.
Stayed 1 night in Jan 2024

8/10 Good

Charles, lake tapps

Traveled with family
Liked: Staff & service
Ok average hotel, needs updating but definitely ok for a night. Staff was helpful and friendly
Stayed 1 night in Jan 2024

8/10 Good

dave

Liked: Cleanliness
Nice hotel
Stayed 1 night in Jan 2024

8/10 Good

Patricia

Nice
Stayed 1 night in Jan 2024

10/10 Excellent

Lori

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find very nice staff very clean a good place to stay
Stayed 4 nights in Jan 2024

8/10 Good

Aaron

Stayed 4 nights in Jan 2024

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was looking for a price friendly motel that was safe and not far from the hospital where my husband was having surgery. I would stay there again.
Stayed 1 night in Jan 2024

8/10 Good

Linda

Traveled with partner
Liked: Amenities
Nice andclean
Stayed 1 night in Jan 2024

10/10 Excellent

Heather

Stayed 1 night in Jan 2024

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
We had a nice stay.
Stayed 1 night in Dec 2023

4/10 Poor

Kelly

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Convenient location but the property, especially our room is in need of some major cleaning and upgrading. The carpet was dirty and stained and over all stinky.
Stayed 1 night in Nov 2023
Response from Amanda on Nov 25, 2023
Thank you for your review. We are continuing our updates to our guests rooms to include new flooring in the remainder of our property. We hope that in the future you might give us another opportunity to exceed your expectations.

4/10 Poor

Elliott

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Amanda on Nov 24, 2023
Thank you for your review. We are sorry to see that you did not enjoy your stay with us and we hope that in the future you might give us another opportunity to exceed your expectations.

2/10 Terrible

Sheilah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting property
I was in the area because my partner was in an inpatient rehabilitation center for Physical Therapy. I am familiar with the area however I was not prepared for the industrial area next to the freeway. It was rundown and the outside was dark I cancelled 2 of my nights but had to pay for the first night. The room wasn’t clean. The mattress was stained. I left knowing I would still need to pay The receptionist was friendly. I would never recommend or stay here
Stayed 2 nights in Nov 2023
Response from Amanda on Nov 25, 2023
We are sorry to hear that your experience with us was not a pleasant one. As there are homes right across the street from us I would not call our area an industrial one, although there are other business near by. We hope that you might give us another chance in the future though as we continue to make upgrades to our property.

8/10 Good

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Nov 2023

10/10 Excellent

Linda

Stayed 1 night in Nov 2023

8/10 Good

Glen

Business traveler
Easy in, Easy out, reasonably price with nice amenities
Stayed 3 nights in Oct 2023

8/10 Good

Jake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Nov 2023

6/10 Okay

Rod

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Jeremy

Disliked: Property conditions & facilities
There was a hole in the sheets. The heater didn't work well and made a loud clicking noise all night long that kept waking me up. The shower also didn't drain well. I looked for a hotel that had better reviews and paid a little more to ensure it was good. I got ripped off. Look elsewhere.
Stayed 1 night in Oct 2023
Response from Amanda on Oct 30, 2023
Thank you for your review. We are sorry to hear of your experience. We would have happily moved you rooms had we have known of the issues. I am having my maintenance team look at the heater issue you mentioned. We hope that you might give us another opportunity in the future to better serve you.

10/10 Excellent

Loriann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleased with our stay Friendly staff Clean rooms Nice warm pool Gluten free options at breakfast, thank you
Stayed 1 night in Oct 2023

10/10 Excellent

Harold

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems
Stayed 1 night in Oct 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Happy to have a spot for my dog, easy to access from the freeway. The RV park had a pretty cool Halloween display. The staff were great, nice breakfast, comfortable bed and clean. Construction put in a cheap floor in the rooms, and bed didn't look great, but slept well.
Stayed 1 night in Oct 2023

8/10 Good

Joshua

Disliked: Staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Regina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There is nothing i disliked. This is not a very walkable location. It is wonderfully to burn and turn or even a way to save a bit of money with the fam as"there is no place to go." ;o) Town is a few exits up if the need be. You do have the basic fast food for breakfast and a great mecican restaurant for lunch/dinner. Room is large ,well kept, property and staff 5 ✨️. Pool is a great inside treat. I am smelling breakfast cooking right now...and, i am getting a little excited for this great spread.
Stayed 1 night in Oct 2023

8/10 Good

James A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Mary Y.

Disliked: Cleanliness
Hallways and common areas were dirty andnthe carpet very worn. The rooms were not welcoming. We will not stay thwre again.
Stayed 1 night in Oct 2023

6/10 Okay

Connie

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

4/10 Poor

Katherine

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I never thought of myself as picky but we almost ate the money on our reservation and left. To be fair the staff were both pleasant and friendly and did everything well. Our first room smelled like stale smoke and was just sketchy, escape plan ripped off wall, loose caulking, dusty lamps. The second room smelled much better and had laminate floors, it was reasonably clean but still worn out. The friendly nature of the staff is probably the only reason we did stay but we had laugh and cringe about it to be able to go to sleep. Also, the entrance was so small, I thought it was the back door. It was not well lit and just all around felt unsafe. I wound never have sent my wife alone.
Stayed 1 night in Oct 2023
Response from Amanda on Oct 16, 2023
Thank you for your review. We are sorry to hear that you did not enjoy your stay. We will be using the feedback you gave us to see where we can improve.

6/10 Okay

Richard

Liked: Staff & service
Disliked: Cleanliness
Bed spread had stains on it. Toilet moved when you sat on it. Went to use plug in behind nightstand, ick!
Stayed 1 night in Oct 2023

8/10 Good

Frederick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and better-than-average motel breakfast.
Stayed 1 night in Oct 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Katherin

Stayed 1 night in Oct 2023