Complex Care Hospital at Tenaya Tours

Escalators to the self parking area regularly stop working. The optional elevator for use doesn’t work either. The pool which they advertise as the highlight of their facility isn’t operational. It’s full of water, everything looks great but it’s not open. The highly touted “advanced air filtration system “ to remove cigarette, cigar and pot smoke is next to useless. Everything smells like tobacco smoke. You can’t get to the registration desk, or to your rooms, or any other access without passing through the casino floor. The escalator to the restaurants off Flamingo don’t work either. They routinely put barricades blocking them off. If you can’t use the elevator, or the escalator then they are in violation of the ADA laws. I’m disabled and had to use the stairs up 35 steep steps three times. I reported it to the front desk and nobody cared. There are no drinking fountains in the entire building so they expect you to pay outrageous prices for a bottle of water. I purchased a bacon/cheeseburger and a strawberry milkshake for $43.99. It’s owned by Caesars, which owns Horseshoe, Flamingo and the Cromwell. However, only the Horseshoe is smoky. I went into the Flamingo and the Cromwell and you could feel a vacuum in the ceiling sucking out the smoke. I walked past someone smoking and as soon as he exhaled it was sucked up into the ceiling. Not over at the Horseshoe. It was working marginally at best. Then there is the $20 per day for parking, and another $20 room Fee.

This hotel was a perfect location. The pool is amazing. We loved the option of the 21+ pool side. The air conditioning worked; however only half the room got cool. The only downside was the hotel keys in the elevators. More than half the time, the key pads would not work to access your hotel floors. Overall a great experience at Planet Hollywood.

location was good needs up keep