Business Room, 1 Queen Bed | Premium bedding, individually decorated, individually furnished
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Reviews of Cerro Negro RestoHotel

2.5 out of 5
Cerro Negro RestoHotel
Camino Cerro Negro Km 3, Ruta x-657, Coyhaique, Aysén Region

Reviews

6.6
Rating 10 - Excellent. 1 out of 3 reviews" "
Rating 8 - Good. 1 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

8.0/10

Cleanliness

6.6/10

Staff & service

2.0/10

Amenities

6.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

mike

Disliked: Staff & service, amenities, property conditions & facilities
This is the worst type of review I've ever written. I booked this hotel for a friend that was picking me up. She drove 10 hours to Coyhaique Chile on terrible roads and this hotel doesn't exist by this name. It has changed hands multiple times in the last year or so and EXPEDIA allowed me to book a room under a hotel name that doesn't exist. My driver had no money of her own to rent a room. Completely ruined my last night at the fishing lodge because I had to try and get her into another place while I was far away. I DEMAND A REFUND!!!!!
Stayed 1 night in Feb 2023

10/10 Excellent

Jose Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una estadía de primer nivel, el lugar invita al descanso, sin televisores ni los molestos ruidos cercanos a la ciudad, el entorno espectacular, la calidad de la atención de los administradores es extraordinaria, la atención especial y la voluntad para asesorarte desde lugares para comer, visitar o desarrollar un tour por la zona. Se agradece un lugar así, donde vale la pena regresar.
Stayed 3 nights in Jan 2020
Response from Leonora Aravena on Jan 24, 2020
Muchas gracias por tu comentario. Nos agrada saber que propiciamos una estadia agradable. Felices de recibirles cuando gusten.

8/10 Good

carmen paz

Liked: Staff & service
boa
o local é muito bonitto mas a administração era nova e tivemos varios problemas com a agua quente e com braulho do ar condicionado no quarto. nos colocaram em um quarto grande mas sem vista. pedimos para mudar mas tivemos o problema do ar mas tenho certeza que vão melhorar. as instalações são otimas
Stayed 1 night in Nov 2019
Response from Administración on Nov 23, 2019
Caro, muito obrigado pelo seu comentário. Como você diz, estamos trabalhando para que tudo faça parte de uma grande experiência. Agradecemos sua empatia com a situação e convidamos você a voltar no futuro e teremos o maior prazer em ajudá-lo de uma maneira especial para compensar o que aconteceu.