Exterior

Reviews of San Agustin Plaza

3 out of 5
San Agustin Plaza
Avenida El Sol 594, Cusco, Cusco

Reviews

8.8

Excellent

Rating 10 - Excellent. 55 out of 100 reviews" "
Rating 8 - Good. 32 out of 100 reviews" "
Rating 6 - Okay. 8 out of 100 reviews" "
Rating 4 - Poor. 3 out of 100 reviews" "
Rating 2 - Terrible. 2 out of 100 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roberto, Fairfax

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay in Cusco. Close to downtown, safe, clean, great customer service, across the street from Qorikancha, good restaurant.
Stayed 2 nights in Mar 2024

10/10 Excellent

Deisy

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
I like the everything was with a short walking distance. Staff was very helpful and friendly
Stayed 2 nights in Nov 2023

10/10 Excellent

Monica

Stayed 2 nights in Oct 2023

6/10 Okay

Mariola

Stayed 4 nights in Sep 2023
Response from Hotel San Agustin Plaza. on Sep 29, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Plaza.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Plaza.

8/10 Good

Beatriz

Stayed 12 nights in Aug 2023

10/10 Excellent

Prakash

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I liked the hotel, front desk staff are great, pleasant, very helpful. Overall I liked the hotel and would stay here if I ever visit Cusco again!
Response from Hotel San Agustin Plaza on Sep 11, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Plaza.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Plaza.

10/10 Excellent

Abel

Stayed 1 night in Aug 2023
Response from Hotel San Agustin Plaza. on Sep 29, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Plaza.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Plaza.

10/10 Excellent

Chuanzhen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk, yummy breakfast.
Stayed 2 nights in Jul 2023
Response from Hotel San Agustin Plaza on Sep 11, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Plaza.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Plaza.

10/10 Excellent

Amie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an absolutely beautiful property and family friendly.
Stayed 2 nights in Jul 2023
Response from Hotel San Agustin Plaza on Sep 11, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin PlazaRecalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Plaza.

10/10 Excellent

Cristine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient area close to shopping and walkable distance to shopping and restaurants
Stayed 3 nights in Jul 2023

10/10 Excellent

Enrique

Stayed 3 nights in Jun 2023

10/10 Excellent

Carla

Stayed 2 nights in Jun 2023
Response from Hotel San Agustin Plaza on Jul 4, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Plaza.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Plaza.

8/10 Good

Maria Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very nice stay.’, the front desk staff was very helpful and super nice.
Stayed 4 nights in Jun 2023
Response from Hotel San Agustin Plaza on Jul 4, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Plaza.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Plaza.

10/10 Excellent

Alfredo

Stayed 3 nights in Jun 2023
Response from Hotel San Agustin Plaza on Jul 4, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Plaza.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Plaza

10/10 Excellent

Tomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean great location
Stayed 1 night in Jun 2023
Response from Hotel San Agustin Plaza on Jul 4, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Plaza.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Plaza.

10/10 Excellent

Karine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Hotel San Agustin Plaza on Jun 16, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin PlazaRecalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Plaza

10/10 Excellent

Pedro Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 6 nights in May 2023
Response from Hotel San Agustin Plaza. on Jun 16, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin PlazaRecalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Plaza.

6/10 Okay

Fabio

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
staff not very friendly or attentive and even rude, breakfast was little varied and almost everything was cold every day.
Stayed 3 nights in May 2023
Response from Hotel San Agustin Plaza on Jun 16, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Plaza.Lamentamos profundamente que vuestra observación en cuanto a la atención de nuestro personal y nuestro servicio de desayuno, tenga la plena seguridad que hemos tomado las acciones inmediatas para evitar que situaciones como éstas se repitan.Asimismo, comentarle que nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Reiteramos nuestras disculpas y esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Plaza

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was very friendly
Stayed 4 nights in May 2023
Response from Hotel San Agustin Plaza on Jun 16, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin PlazaRecalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Plaza

10/10 Excellent

Alison

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Hotel San Agustin Plaza on Jun 16, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Plaza.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Plaza.

10/10 Excellent

Maria del Carmen Gonzalez

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Apr 2023
Response from Hotel San Agustin Plaza on Jun 16, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Plaza.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Plaza

8/10 Good

Kate

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Juan Manuel

Stayed 2 nights in Jul 2022

10/10 Excellent

Arnoldo R

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff did everything to make our stay the best. Great Peruvian people.
Stayed 1 night in Jul 2022

10/10 Excellent

Juan Manuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Excellent staff. Amazing food!!
Stayed 1 night in Jul 2022

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience. Thank you for cleanliness and service your hotel provided. Everyone was friendly and helpful
Stayed 2 nights in Jun 2022

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very nice and helpful. All rooms were very clean. Highly recommend this hotel near everything.
Stayed 2 nights in Jun 2022

8/10 Good

Juan, West Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, just a few blocks away from Plaza Mayor, mercado indio, pharnacies, exchange currency places, convenient access to major places to visit.
Stayed 2 nights in May 2022

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location; Clean; Near Inca Rail office; Walking distance from Cusco main plaza and attractions; Friendly and helpful staff; Complete breakfast ; Very quite in comparison to other hotels near the plaza.
Stayed 4 nights in May 2022

8/10 Good

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff, great location, comfortable beds!
Stayed 4 nights in Mar 2022

10/10 Excellent

Maria

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great location, away from the hussle and bussle of plaza de armas but so close for walking, about 6-7 min away by foot. The staff here were amazing. They let me check out really late for a small fee so I didn't have to be uncomfortable prior to my 8pm return flight. Morning breakfast was from 6-10am, some of our tours were really early so we missed some of it but the other days breakfast was great. Thanks for the hospitality!
Stayed 5 nights in Mar 2022

10/10 Excellent

Walter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain about
Stayed 1 night in Mar 2022

8/10 Good

Christian, Lima

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is perfect. staff are super nice. highly recommended
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Kopcun

Traveled with partner
Liked: Cleanliness, staff & service
Good location. Room ok but some noise. More than one English tv channel would have been nice.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy to locate from as a central axis to Cusco. Friendly staff. My hair dryer didn't work, they replaced with a plug in. Breakfast was high standard. Would come back again.
Stayed 1 night in Jun 2019

10/10 Excellent

TIMOTHY, SAN DIEGO, CA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower tub was a bit high for us but we are young and able to live with it but wonder about others that are older. This place is very clean and the staff are very helpful and. Ice, do wish they knew a little more English but was able to communicate with them. They were able to store my luggage after my checked out so i can go to a tour at no additional cost. Breakfast was included and was always different every morning. -SAN DIEGO, CA 05/2019
Stayed 6 nights in May 2019

6/10 Okay

Verified traveler

Stayed 1 night in May 2019

8/10 Good

Sherry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walking distance to the main square, very clean
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location close to the best part in town. Excellent and friendly service.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Stayed 1 night in Jan 2019

8/10 Good

Kim, Cusco Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Haven’t had much time to explore as yet.
Stayed 1 night in Oct 2018

8/10 Good

Jay, Pickering, Ontario, Canada

Liked: Cleanliness, staff & service, room comfort
Good location, walking distance to main plaza
Stayed 3 nights, room is regular size, no view from room. Washroom is a bit small. Breakfast is good. Check out is 8:30 AM a bit early but it seems this is the norm in Peru.
Stayed 1 night in Jul 2018

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was ok
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Centrally located; easy walk to everything.
This hotel was very centrally located and an easy walk to everything. It was on a busy street which did not effect our stay inside the hotel but made for easy coming/going and felt safe after dark. Rooms were well appointed and clean. The beds we comfortable and it was nice to have a heater in the room for the chilly nights. Bathrooms were nice. Walls are a bit thin and doors only have a traditional key lock but neither was a problem for us during our stay. Staff was helpful but not friendly, however we didn't spend much time in the hotel, so our interactions were limited.

10/10 Excellent

Brenda, Miami, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the plaza
Excellent hotel! Everything was nice and clean. The maintenance was high and the service was great. The beds were warm, comfortable, and big. The bathroom was always clean and provided us with toiletries that were useful. The view was outstanding and we were able to look out onto the vast horizon and wonderful valleys. The staff was extremely kind and understanding. They made our experience a once in a life time experience! Upon entering the hotel on the first night, we were greeted with grand smiles. After that, every time we entered the premise of the lobby, those grand smiles were still there. On a different note, the breakfast was great. The variety in the buffet style breakfast was able to please all of my family members as each of us have a diverse appetite. The time in which breakfast was served was also amazing because I was able to sleep in a bit! The hotel is extremely close to the Plaza, which is nice. We were able to walk to nearly every place we wanted due to the close proximity. The hotel provided a heater which was awesome during the night time when it was cold! Overall the experience was great and I would definitely go back. 10/10 recommend.

8/10 Good

Jo, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Good location, 10 minute walk to main square. Shops and restaurants nearby. Rooms and breakfast nice. Can recommend.

8/10 Good

Shannon, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Cusco center and has breakfast!
We had a very brief stay for a night after getting back from a 4-day inca trail hike. The shower was warm, the breakfast was pleasant and satisfying, and the beds were comfy enough. It's not all fluffy and soft, but definitely comfortable and great for my taste for firm beds. The location is great and the three-beds room was quite a deal! The staff was quite helpful in finding out the status of the airport and getting a nice cab for transport.