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Reviews of Embassy Suites by Hilton Denver Downtown Convention Center

4 out of 5
Embassy Suites by Hilton Denver Downtown Convention Center
1420 Stout Street, Denver, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 897 out of 1421 reviews" "
Rating 8 - Good. 276 out of 1421 reviews" "
Rating 6 - Okay. 133 out of 1421 reviews" "
Rating 4 - Poor. 62 out of 1421 reviews" "
Rating 2 - Terrible. 53 out of 1421 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juliann

Traveled with family
The valet service was great! Front desk staff was very accommodating. Elements was delish!! Evening reception was a great bonus and not expected. Good location Stout St restaurant was amazing and accommodated our party of 12 with very little notice Fabulous experience We booked 2 rooms My parents booked a room Extended family booked 2 rooms It was great!
Stayed 3 nights in May 2024
Response from -Embassy Suites Downtown Denver on May 7, 2024
Thank you so much for the kind words! We appreciate you staying here with us,

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great olace
Stayed 1 night in May 2024
Response from -Embassy Suites Downtown Denver on May 7, 2024
Thank you for your feedback!

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from -Embassy Suites Downtown Denver on May 8, 2024
Thank you for your feedback! We appreciate you staying here with us!

4/10 Poor

Nick

Traveled with family
Liked: Cleanliness, staff & service
We ended up having to check in twice, and we had random people walk into our room twice after checking in.
Stayed 2 nights in May 2024
Response from -Embassy Suites Downtown Denver on May 7, 2024
Hello, Thank you for your feedback. Your experience has been shared with the hotel staff to ensure this issue does not happen again.

6/10 Okay

Gabriella

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The food was great for breakfast but we paid for this hotel for the pool and unfortunately it was -2° inside the pool. Truly unfortunate.
Stayed 2 nights in May 2024
Response from -Embassy Suites Downtown Denver on May 7, 2024
Hello, thank you for sharing your experience with us. I have passed this information over to our maintenance team and our pool temperature has been fixed.

8/10 Good

Keaundra

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Apr 2024
Response from -Embassysuitesdd on May 3, 2024
Thank you for your feedback!

10/10 Excellent

Bridget

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to the Avalanche game! The staff was amazing! Very clean and food was great
Stayed 1 night in Apr 2024
Response from -EmbassySuitesDenverDowntown on May 3, 2024
We appreciate the kind words! Thank you for staying with us!

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from -Embassy Suites Downtown Denver on Apr 30, 2024
Thank you for your feedback! We appreciate you staying with us!

4/10 Poor

Charles

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The room was not clean. There was old and damaged furniture similar to what you’d expect in a hostile. The pull out mattress was old, worn and stained. There was obvious water damage in the bathroom. Not the worst stay I’ve ever had but definitely disappointing for the price. When you pay almost $300 for a one night, you expect a nice room.
Stayed 1 night in Apr 2024
Response from -Embassy Suites Downtown Denver on Apr 30, 2024
Hello, I am sorry to hear that your stay experience with us did not meet your expectations. We appreciate your feedback and it will be shared with the staff

2/10 Terrible

Heather

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a medically fragile son who became very sick the day of our trip resulting in us needing to cancel our entire trip. Expedia tried to reach out to the property to get an exception to the cancellation policy but they were unable to obtain a refund or credit. I do understand the necessity for cancellation policies but I also think there are times when exceptions should be allowed. Our son often ends up in the PICU or life-flighted to a hospital when sick and we couldnt risk that (or worse) while trying to force a trip just to avoid losing the $220 for the room.
Stayed 1 night in Apr 2024
Response from -Embassy Suites Downtown Denver on Apr 30, 2024
I am sorry to hear about your situation, unfortunately we do not control 3rd party cancellations on our end here at the hotel.

8/10 Good

Debra Kathleen, baldwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from -Embassy Suites Downtown Denver on Apr 30, 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility is right across the street from the convention center and lots of restaurants. There is a ton of food and shops nearby. The only thing that was not excellent, was the parking. They have valet only for $56/night. If you park on the street, you have to pay no matter where you are.
Stayed 3 nights in Apr 2024
Response from -Embassy Suites Downtown Denver on Apr 30, 2024
Thank you for your feedback! We appreciate you staying with us!

10/10 Excellent

Jasmine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities! Clean property. Friendly staff.
Stayed 2 nights in Apr 2024
Response from -Embassy Suites Downtown Denver on Apr 22, 2024
We are glad you enjoyed your stay with us, and we appreciate your feedback! We hope to see you again soon.

6/10 Okay

Karen

Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Embassy Suites Denver Downtown on Apr 23, 2024
Good morning Karen,Thank you for taking the time to share your feedback. We strive for our valued guests to have an exceptional experience with us and would greatly appreciate the opportunity to hear what would have made your stay more enjoyable. We will be reaching out via email to see if there is anything we can do to make this right for you.

10/10 Excellent

Borislav

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2024
Response from -Embassy Suites Downtown Denver on Apr 21, 2024
Thank you for your feedback!

10/10 Excellent

Jaime

Stayed 1 night in Apr 2024
Response from Embassy Suites Denver Downtown Team on May 10, 2024
Thank you for taking the time to leave us a 5-star rating! We're thrilled to see that you had a wonderful experience during your stay with us.If you have any specific feedback or if there's anything we can do to make your next visit even more enjoyable, please feel free to reach out to us. We appreciate your support and look forward to welcoming you back soon!

10/10 Excellent

Sharaya

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was Great! Thank you to all the staff!
Stayed 1 night in Apr 2024
Response from Embassy Suites Denver Downtown. -Front Desk Team on Apr 9, 2024
Good morning, Sharaya, thank you for providing your feedback, we strive to provide exceptional customer service and we are very happy to hear that the staff was helpful to you during your stay, have a great day!

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a great trip
Stayed 3 nights in Apr 2024
Response from Embassy Suites Denver Downtown. -Front Desk Team on Apr 9, 2024
Good morning, Tanya, thank you for providing your feedback, we are happy to hear that you enjoyed your trip, and we hope to see you again soon, have a great day!

4/10 Poor

Kimberly

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Some staff was amazing, the evening front desk staff was mean? Disrespectful And!!!!!! They were rude to my 8 year old!
Stayed 1 night in Apr 2024
Response from Embassy Suites Denver Downtown Team on Apr 9, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any interactions with our evening front desk staff that fell short of the excellent service standards we aim to provide. It deeply concerns us to hear that you and your child experience any rudeness or disrespect during your stay. We take matters like this very seriously, and your comments have been shared with our management team for immediate review and follow-up. Appropriate measures will be taken to address and rectify any behaviour that does not align with our values of hospitality and professionalism. We appreciate your kind words about some of the staff members, we are committed to ensuring that all our guests feel welcomed and valued at all times. We hope for the opportunity to welcome you back in the future and to provide you with the exceptional service and hospitality that you deserve.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it the breakfast was amazing
Stayed 2 nights in Apr 2024
Response from Embassy Suites Denver Downtown. -Front Desk Team on Apr 9, 2024
Thank you, Nicole, for providing your feedback, we greatly appreciate it, we are happy to hear that you enjoyed the breakfast, have a great day!

10/10 Excellent

CLAUDINE, Frisco

Stayed 2 nights in Apr 2024
Response from -EmbassysuitesDowntownDenver on Apr 27, 2024
Thank you for your feedback!

10/10 Excellent

PAULALLEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beatutiful.
Stayed 3 nights in Apr 2024
Response from -EmbassysuitesDowntownDenver on Apr 6, 2024
Thank you for your feedback! We're glad you enjoyed your stay with us and we look forward to your next visit!

4/10 Poor

Alyssa

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our TV wasnt working right, felt like the hotel needed an upgrade
Stayed 1 night in Mar 2024
Response from -EmbassysuitesDowntownDenver on Apr 4, 2024
We appreciate your feedback and we will share this with our hotel leadership team. Thank you!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite and helpful. Overall stay was enjoyable. Would definately stay again and recommend to friends and family.
Stayed 1 night in Mar 2024
Response from -EmbassysuitesDowntownDenver on Apr 4, 2024
Thank you for your feedback! We appreciate your kind words and we look forward to your next visit with us.

10/10 Excellent

maria_cx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from -EmbassysuitesDowntownDenver on Apr 4, 2024
Thank you for your feedback!

10/10 Excellent

Gretchen

Stayed 3 nights in Mar 2024
Response from -EmbassySuitesDowntownDenver on Apr 21, 2024
Thank you for choosing to stay with us! We appreciate your feedback.

10/10 Excellent

Alian, MIAMI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 4 nights in Mar 2024
Response from Tony on Apr 1, 2024
Thank you for staying with us!

10/10 Excellent

Johnathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely kid friendly! Parking was a little pricey but the free breakfast made up for it ten fold!
Stayed 1 night in Mar 2024
Response from Tony on Apr 1, 2024
Thank you for staying with us!

10/10 Excellent

Jodie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the evening happy hour reception and the quiet atmosphere
Stayed 1 night in Mar 2024
Response from Tony on Mar 31, 2024
Thank-you for staying with us!

10/10 Excellent

Jay, Colorado Springs

Stayed 3 nights in Mar 2024
Response from Tony on Apr 17, 2024
Thank you for your feedback, we look forward to seeing you again.

10/10 Excellent

Jeff

Liked: Amenities
Clean and very attentive. Great breakfast options.
Stayed 5 nights in Mar 2024
Response from -EmbassysuitesDD on Mar 27, 2024
We appreciate your feedback! thank you for staying with us!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from -EmbassySuitesDD on Mar 27, 2024
Thank you for choosing to stay here with us and we appreciate your feedback!

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tony on Mar 26, 2024
Thank-you for staying with us!

10/10 Excellent

Michael, Driftwood

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 3 nights in Mar 2024
Response from Embassy Suites Denver Downtown on Mar 25, 2024
Thank you for taking the time to leave your feedback! We're so glad to hear you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

Conni

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, manager reception was lovely as was the hot breakfast. Loved not having to find a place to eat for breakfast. Front desk folks were very helpful and accommodating. The restaurant/room service is where I had the issue. Delivery was not the problem, lovely man delivered and was very friendly, but the food was uneatable! The nachos were stale tortilla chips getting drowned in canned cheese sauce that you'd find at the gas station or movie theater. It has about 10 black beans total and a few old diced tomato pieces and two pieces of corn. The sauce was so heavy that the stale chips were soggy and it all arrived cold. Plus the final cost with tip was around $30.
Stayed 2 nights in Mar 2024
Response from Tony on Mar 24, 2024
We appreciate your feedback & we thank-you for staying with us. I will pass on this information to our Food & Beverage teams. We strive to improve & hope we'll see you again soon!

6/10 Okay

Aisha

Liked: Property conditions & facilities
Disliked: Cleanliness
Hotel was good but housekeeping was very poor. Would not do any vacuuming or proper restroom cleaning. The staff was okay but for most part seemed to be hating their job and did not go above and beyond with their service.
Stayed 4 nights in Mar 2024
Response from -Embassysuitesdd on Mar 18, 2024
Thank you for your feedback, we are sorry to hear that your housekeeping needs were not met. We will go over this with the staff as room for improvement. Thank you again!

6/10 Okay

Jessica

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We are Hilton Honor members and have stayed at many Embassy Suites because we love the suites, the nightly reception and the breakfasts. We have never been disappointed before, but this hotel is quite rundown, in need of some TLC. The toilet in our room did not flush well and the handle on the shower faucet was broken. The shower head was coming out of the wall. Carpets were dirty and the couch was dingy and old. TV’s were old and did not work well. We were on the top floor, 17th, which had a nice view of the mountains and it was quiet, away from the main hotel area. However, the elevator bank needs some help. There are currently four elevators, one is not working and they are super slow. There are way too many rooms and people using this hotel for this number of elevators. While we were there for 4 nights there were two conventions, an Oklahoma Indian gathering, and a cheer competition. We were there for a convention at the Convention Center and I think if we ever go back we will pay a little more for the Hyatt Regency right next door.
Stayed 4 nights in Mar 2024
Response from -Embassysuitesdd on Mar 17, 2024
Hello, thank you for your feedback and we appreciate your business with us! I am sorry to hear that your stay was not up to brand standards. We have taken note of your concerns so we can get these issues resolved for the next guest. Thank you!

10/10 Excellent

Sarah

Stayed 4 nights in Mar 2024
Response from -Embassy Suites Downtown Denver on Apr 5, 2024
Thank you for your feedback. We appreciate you staying with us!

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from -Embassysuitesdd on Mar 17, 2024
Thank you for your feedback!

10/10 Excellent

Kathryn

Stayed 4 nights in Mar 2024
Response from -Embassy Suites Downtown Denver on Apr 2, 2024
Thank you for your feedback! We appreciate you staying with us!

10/10 Excellent

Randolph

Stayed 1 night in Mar 2024
Response from Tony on Apr 1, 2024
Thank-you for staying with us!

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really convenient if you have a event at the convention center
Stayed 2 nights in Mar 2024
Response from Embassy Suites Denver Downtown on Mar 12, 2024
Hello!Thank you for your feedback. We greatly appreciate it and we are glad to hear you enjoyed your stay. We hope to welcome you again soon.

10/10 Excellent

Bernadette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with friendly staff.
Stayed 2 nights in Mar 2024
Response from -EmbassysuitesDD on Mar 8, 2024
Thank you for choosing to stay with us. We Appreciate your feedback! Have a wonderful day.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a wonderful experience. The only criticism is having only two elevators working out of the four. Ten minute wait and the elevator was always full.
Stayed 1 night in Mar 2024
Response from -Embassy Suites Downtown Denver on Mar 2, 2024
Thank you for your feedback, we are glad you enjoyed your stay with us overall. On behalf of our entire hotel team I want to apologize for any inconvenience the elevators caused you. We hope you choose our location again the next time your travels bring you to the area.

10/10 Excellent

Pat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in, we were surprised to see the check in was on 4th floor. Our room was on 9th floor. We got in the elevator closed the doors and could not get the darned thing to go up! We finally saw a small sign that said to "insert " room key into device for service to the upper floors. (Now mind you we are from farm country in Nebraska and not used to all this high tech stuff.) We finally found something that looked like a device but could not find a place on it to insert our room key. We finally found the open door button on the elevator. I sheepishly went to the front desk to ask for assistance. The lady was real good about it and laughed with us about it as she showed us how to "scan" the room key in the device. She even rode with us to the 9th floor to make sure we could scan the lock to get in the room. You have good people at the front desk. She did not even laugh until she was laughing with us and not at us. My only suggesting is that you change the wording on the sign from insert to scan. We had a very enjoyable stay.
Stayed 1 night in Feb 2024
Response from Tony on Feb 26, 2024
Thank-you for staying with us, We look forward to welcoming you again!

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tony on Feb 26, 2024
Thank-you for staying with us, We look forward to welcoming you again!

6/10 Okay

Jorden, Santa Fe

Traveled with partner
Liked: Cleanliness, amenities
Unfortunately this brand is no longer what one expects from an upscale hotel. The positives: 1. The hotel room and overall hotel was very clean; 2. The beds are very comfortable; 3. The breakfast, with made to order omelets, is still excellent. But here are some of the negatives we encountered: 1. Upon arrival at valet parking there was no one to take luggage up to our 17th floor room. There is a sign on the cart saying to please return the cart to the valet area. 2. The metal room door rattled in the metal doorframe because of the air flow in the hallway. We had to fold up a tissue and put it in the doorjamb. 3. The space is nice, but it needs a refresh. The bottom of the bathroom door had been scraped over the years, and there were nicks elsewhere. 4. The bathroom sink drain plug did not hold water. 5. The towels are a bit threadbare. 6. Right in front of artwork above the desk was the desk lamp, half obscuring the artwork. Who did the interior design? 7. When going back to our room after breakfast we found that an employee had washed the tile in the elevator lobby on the main 4th floor lobby and it was wet Isn't there a better time to do this when many fewer guests are using the elevators? 8. Perhaps the best for last -- they charge $56 for overnight parking! The word "extorsion" comes to mind. This is Denver, not Manhattan. Would I stay here again? No, there are several other "upscale" hotels within a couple of blocks that I will try instead.
Stayed 2 nights in Feb 2024
Response from Embassy Suites Denver Downtown Team on Feb 22, 2024
Thank you for taking the time to share your feedback with us. While we're pleased to hear that you found our rooms clean and comfortable, as well as enjoyed our breakfast offerings, we're disappointed to learn about the issues you encountered during your stay. We sincerely apologize for any inconvenience caused by the lack of assistance with luggage upon arrival, as well as the maintenance issues. We will be addressing them with our team to ensure a better experience for our guests in the future. Regarding your parking charges, we understand the concerns and appreciate your feedback. We strive to offer competitive pricing in line with other hotels in the area while providing the convenience and security of valet parking. We truly value your input as it helps us identify areas of improvement. We hope to have the opportunity to welcome you back in the future to showcase the changes we've made based on your feedback.

8/10 Good

Chao

Business traveler
Liked: Cleanliness, property conditions & facilities
It is convenience.
Stayed 2 nights in Feb 2024
Response from Tony on Feb 19, 2024
Thank-you for staying with us, we hope to see you again soon.

2/10 Terrible

Miranda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Embassy Suites Downtown Denver on Feb 16, 2024
Thank you for your feedback, I am sorry to hear that we were not able to make your stay a great one. Please let me know what we could do differently to change this experience for the next guest?

10/10 Excellent

Dennis, Denham Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable to dining options.
Stayed 1 night in Feb 2024
Response from Tony on Feb 13, 2024
Thank-you for staying with us, we're glad you enjoyed your stay. We look forward to seeing you again!