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"I was informed they have no idea of any online booking on Hotels.com. Was refused. The road was impassable. The front desk staff was terrible, eventually we begged for a room at N15,000 a night just to rest. No water no electricity. We requested assistance for our bags and was refused that they don’t help to carry bags. We stayed for 2 hours and left. The worst hotel experience of my life. Noone should book them because they will refuse your booking. They claim they don’t do or have affirmations to any online reservation. The lady om the front desk is the worst front desk staff i have come across. "

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