2/5 Poor
Dylan
28 Dec 2019
Disliked: Cleanliness, staff & service, room comfort
We struggled with this resort. We were mislead by the reviews being so high but could not see the value of this resort. No tv in room, asked for a room upgrade and didn’t hear back from the front desk until the next day and only because I called them. No room available which was ok but we just wanted an answer. The spa was very nice and professional and so was the dive ocean center. There is really poor communication between this resort and the sea plane transfer company. They need to land on a small barge away from the island the requires a short boat ride. This is ok except any fluctuation in the weather requires the plane to land at a different resort 15 mins away. The room cleanings are at all different times during the day and are sometimes missed. Ac broke for a night but was fixed by the room cleaning. No big deal. My wife and I found ourself talking about how this resort stacked up against LUX and there is really no comparison. Great island for families but not honeymooners.
Stayed 5 nights in Dec 2019
