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Reviews of First Interstate Inn

2 out of 5
First Interstate Inn
2349 E Richards St, Douglas, WY

Reviews

7.2

Good

Rating 10 - Excellent. 24 out of 114 reviews" "
Rating 8 - Good. 48 out of 114 reviews" "
Rating 6 - Okay. 19 out of 114 reviews" "
Rating 4 - Poor. 17 out of 114 reviews" "
Rating 2 - Terrible. 6 out of 114 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being able to pull up right outside our room. Room was very clean and comfortable. Quiet wasn’t able to other guest. And front desk was very nice and helpful. Already booked for our next trip.
Stayed 2 nights in Apr 2024
Response from staff & kay on May 1, 2024
Thank you for your comments we appreciate you

10/10 Excellent

Jackie

Stayed 1 night in Apr 2024
Response from staff & kay on May 1, 2024
Thank you for your Comments we appreciate your you

2/10 Terrible

Raven

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude and accusing staff
Stayed 2 nights in Apr 2024
Response from staff & kay on Apr 8, 2024
thank you for your comment sorry for your stay

4/10 Poor

Peter

Disliked: Amenities, property conditions & facilities
It is an old fashoned small town motel. Provided shelter and rest when i needed it. The building was probably never delux, but now its getting worn out too. The lady ar the desk was sweet.
Stayed 1 night in Feb 2024
Response from staff & kay on Mar 2, 2024
sorry about your stay thank you for your comments

2/10 Terrible

Jacque

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t waste your money!
Booked my room, and drove to it. Only to arrive a few Minutes later and the doors were locked with a number to call. The gal told me they closed at 10pm! It was 11:05pm when I arrived. She told me to wait and she came To the front desk. I arrived in the room, it was GROSS!!! The sink was yellow/rust stained, the door jam leading into the bathroom was rotted out, there was a terrible drop going from the room into the sink area, that caught me off guard and I almost fell. The bed was HARD AS A ROCK! I could not get the tv to work so I did some checking and found the cable box (little black box that had a hdmi and coax cable coming from it to the tv and wall) so I noticed it was unplugged. I had to pull the tv stand out from the wall and there was so much trash behind there, old papers, lids, on the TV stand was spilled sugar all over it in the corner close to the microwave. Which that was an unsafe situation because they just balanced on edges. The walls had yellow stains from previous smoking being allowed and it smelled terrible!!!! Don’t think any updates have been made since they were built. Terrible terrible terrible!!!
Stayed 1 night in Feb 2024
Response from staff & kay on Feb 21, 2024
sorry to here about your stay we are trying thank you for your comments

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from staff & kay on Feb 7, 2024
thank you so very much it was are pleasure please come again

10/10 Excellent

Rick D

Liked: Amenities
The management was very nice and eager to make my stay pleasant
Stayed 3 nights in Jan 2024
Response from staff & kay on Jan 24, 2024
THANK YOU SO VERY MUCH WE APPRECIATE YOUR COMMENTS

6/10 Okay

cassandra

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Old facility with no upgrades since 70’s. No hot water.
Stayed 1 night in Dec 2023
Response from staff & kay on Dec 11, 2023
sorry about your stay thank you for your in put

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Wonderful stay, very sweet lady at the front desk. Clean room warm and cozy. Absolutely will stay again.
Stayed 1 night in Dec 2023
Response from staff & kay on Dec 5, 2023
THANK you for staying with us we appreciate you compliments glad we could make you stay a happy one

4/10 Poor

Breanna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Place was clean and front desk lady was very nice! I gave a lower rating because there was hardly any hot water for showers and there were loose tiles on the bathroom floor. I nearly tripped over them while carrying a baby and it could’ve been a horrible accident.
Stayed 2 nights in Nov 2023
Response from staff & kay on Nov 30, 2023
sorry about your stay we are working hard to making this a better place thank you

10/10 Excellent

Jonathon

Liked: Amenities, property conditions & facilities
Good spot
Stayed 15 nights in Nov 2023
Response from staff & kay on Nov 30, 2023
thank you

8/10 Good

Jann

Traveled with partner
Liked: Staff & service
Room was ok. Broken soap in tub drain, floor uneven. Older buildings. For the amount it cost, it was fine for one night. Sheets were clean, ac worked, locks on door worked 👍
Stayed 1 night in Oct 2023
Response from staff & kay on Oct 23, 2023
THANK YOU FOR YOUR COMMENTS WE ARE WORKING HARD TO MAKE THIS A COMFORTABLE PLACE TO STAY

4/10 Poor

Les

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from staff & kay on Oct 23, 2023
sorry about your stay hopeful we can make it up to you

6/10 Okay

Edith

Stayed 1 night in Sep 2023
Response from staff & kay on Oct 24, 2023
THANK YOU

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Budget friendly Inn
Great budget friendly place to stay. Desk staff very polite and welcoming.
Stayed 1 night in Sep 2023
Response from kay & staff on Sep 24, 2023
Thank you so much the staff and I, is trying to make it a pleasant place to stay Thank you

8/10 Good

Darrell

Stayed 1 night in Sep 2023
Response from staff & kay on Oct 24, 2023
THANK YOU SO MUCH

8/10 Good

Dwight

Traveled with family
Very pleased especially for the price.
Stayed 2 nights in Sep 2023
Response from kay & staff on Sep 22, 2023
thank you so much the staff and I are trying to make it a pleasant place to stay

10/10 Excellent

Tom

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
the Inn was fabulous and quite comfortable. we will stay there AGAIN if we come that way again. really liked the
Stayed 1 night in Sep 2023
Response from kay on Sep 15, 2023
Thank you so much it was are pleasure

8/10 Good

Michael

Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Lovely lady checked us in. Dated but clean and a happy overnight in and out.
Stayed 1 night in Sep 2023
Response from kay & staff on Sep 15, 2023
Thank you so much it was are pleasure

6/10 Okay

Rodney

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from staff & kay on Oct 29, 2023
THANK YOU FOR YOUR REVEIW

4/10 Poor

Kathy

Liked: Staff & service
Disliked: Property conditions & facilities
Tv didnt work. Beds and pillows like rocks. Carpet stained and gross
Stayed 1 night in Aug 2023

8/10 Good

Judith

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

Jane

Business traveler
Liked: Cleanliness, staff & service, room comfort
Older hotel, priced was good!
It’s an older hotel could use some maintenance and upgrades but the price is good! We only slept and showered as we were working all day it was perfect for us. The staff and owners were very pleasant. Coffee pots in the room was very pleased with that.
Stayed 6 nights in Aug 2023

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall a nice place to stay
Stayed 1 night in Aug 2023

4/10 Poor

Kathryn

Disliked: Amenities
It was very dirty. I know it’s under new management but someone needs to teach the staff how to clean! Also the air conditioner was set too cold!! I was able to turn it off but it was miserable. Both the heater and the air conditioner were very old and dirty. I hope they can turn the place around because it’s conveniently located
Stayed 2 nights in Aug 2023

2/10 Terrible

Leo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Last night was dirty managers were confused about what rooms were ready that’s great place was in disrepair
Stayed 1 night in Aug 2023
Response from Management. on Aug 14, 2023
Thank you for the review. Currently we are under new management and looking to understand where we fall short so we can become better. I'm sorry this was your experience. We hope to see you again to make up for it.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service
the bathroom door was unable to close because a sill plate was replaced and the door needs to have 1/4" or so taken off.
Stayed 1 night in Jul 2023
Response from Manager on Aug 6, 2023
Thank you for taking the time to let us know how we can better serve our guest. Have A Blessed Day

8/10 Good

Jackson

Stayed 1 night in Jul 2023

2/10 Terrible

Lindsey

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to book late due to lack of vacant hotels . Booked this, hot a confirmation , drove an hour from our destination just to stay here, and the lobby was locked. Paper note said will reopen at 7am . It was about 11:30pm....we ended up having to sleep in our car at a truck stop because we were too tired from a 10 hr drive to go back to casper, which is an hour away .
Stayed 1 night in Jul 2023

6/10 Okay

PATRICIA

Business traveler, Traveled with pets
Run down hotel
Stayed 1 night in Jul 2023

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from DELINDA on Jul 14, 2023
THANK YOU FOR TAKING THE TIME TO PUT IN A REVIEW, WE APPRECIATE AND DO OUR BEST TO MAKE SURE OUR GUEST'S STAY WITH US IS A GOOD ONE. SO AGAIN THANK YOU FOR YOU BUSINESS AND YOUR REVIEW. DM

4/10 Poor

AYAH

Business traveler
Disliked: Staff & service
Sketchy
Stayed 1 night in Jun 2023

4/10 Poor

LINDA

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s an old motel in need of repair…staff was friendly and kind…
Stayed 1 night in May 2023
Response from Araya on May 29, 2023
Thank you for staying with us! we are working diligently to improve our hotel every day and we appriciate your feed back .

2/10 Terrible

Doug

Stayed 1 night in Apr 2023
Response from Araya on May 18, 2023
I am sorry your stay was not what you expected. we have had a new owner take the properties and is working tirelessly to fix all the issues.

6/10 Okay

Arthur

Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right off the interstate and easy to find. Not the closest to the hospital, but not far from it either.
Stayed 1 night in Aug 2022
Response from Shelly on Aug 12, 2022
Thank you for commenting. Hope all went well with the surgery.

4/10 Poor

Robert

Disliked: Property conditions & facilities
Needs an update
The property needs updating. Carpet needs replacing - didn't want to walk on it without shoes on. Convenient location. Restaurant right across the road.
Stayed 1 night in Jul 2022
Response from Shelly on Aug 9, 2022
thank you for commenting on our motel. I apologize that you were not completely happy with your stat.

4/10 Poor

BART

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty. Stains on carpet and all chairs. Dust on surfaces. Bathroom was dirty. I cleaned it myself. If there had been another place to stay. We would have left. Windows have no locks and can be easily accessed from outside. We used wooden dowl to jam track. Looked like someone did try to open Bathroom window while we were gone! Only thing clean was towels and sheets. The place was not overloaded with guests,so would have had time to clean....
Stayed 3 nights in Jun 2022
Response from Shelly on Jul 2, 2022
Thank you for taking the time to write about your experience at our mote. I as manager would like to offer you my sincere apology for your unsatisfied experience at out establishment. I take personal responsibility and will work harder to ensure you and future guest are better taken card of.

8/10 Good

Doug

Traveled with family
Liked: Staff & service
This room was adequate for what we needed. Staff was helpful and friendly. It is an older place but suited our needs
Stayed 1 night in Jun 2022
Response from Shelly on Jun 28, 2022
Thank you for commenting on out motel. We were glad to have served you.

8/10 Good

Alice B.

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasing
Stayed 1 night in Jun 2022
Response from Shelly on Jun 24, 2022
Thank you for commenting. We look forward to seeing you in the future.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Shelley at the front desk was great, very personable and helpful. Motel is like many other roadway inns, a little worn down. But price is reasonable and it has very easy access to the interstate.
Stayed 4 nights in Jun 2022
Response from Shelly on Jun 22, 2022
Thank you for commenting. Hope to see you in the future.

4/10 Poor

jeffrey

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Shelly on Jun 19, 2022
Thank you for taking the time to respond on our survey. I as the manager would like to apologize for any unpleasant experience you had at our Inn.

4/10 Poor

Pamela

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was a bed and the sheets/towels were clean, but the rest was pretty dirty still. I would NOT recommend this to anyone.
Stayed 1 night in May 2022
Response from Shelly on Jun 9, 2022
Thank you for commenting on our review site. I as the manager take full responsibility for the fact that you were not happy with your room. Please accept my apologies. I will work harder in the future

6/10 Okay

Alison

Traveled with partner
Disliked: Amenities, property conditions & facilities
Heater/air conditioner subpar
Stayed 1 night in May 2022
Response from Shelly on Jun 11, 2022
Thank you for taking the time to comment.

8/10 Good

Dan

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2022
Response from Shelly on May 2, 2022
Thank you for taking the time to rate our motel. LOok forward to serving you in the future.

8/10 Good

Nate

Stayed 4 nights in Nov 2021

10/10 Excellent

Debra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older hotel with limited electrical plug ins for charging. Great for the price.
Stayed 1 night in Nov 2021
Response from Shelly on Nov 29, 2021
thank you for taking the time to comment.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nights rest!
Wonderful stay. Clean room and comfortable bed. The charming lady that checked us in was so sweet and very helpful! Definitely recommend!
Stayed 1 night in Nov 2021
Response from Shelly on Nov 19, 2021
Thank you for taking the time to comment about your stay. And from the "charming" lady that checked you in, thank you.

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, room comfort
In town for work, comfy bed good size room.
Stayed 2 nights in Aug 2021
Response from shelly on Aug 23, 2021
Thank you for taking the time to comment on our motel. We look forward to serving yo in the future.

6/10 Okay

Verified traveler

Liked: Staff & service
The standout point of my stay here was that I killed over twenty flies in my room upon my arrival. I threw the dead flies in the toilet and it flushed so poorly that it took two flushed to get rid of them. Also, the shower / tub drained poorly. It filled up while taking a shower, and was draining for probably around 30 minutes. The bed and bedding were clean, so that was the major plus. Also the person running the office was pleasant.
Stayed 1 night in Aug 2021
Response from shelly on Aug 4, 2021
Thank you so much for taking the time to comment on our hotel. I am so sorry about the fly situation, we are out of ideas on how to remedy it.