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I got zero sleep because the room was too hot and the front desk would not turn it down or allow me to use the fan. All reception controlled….then the front desk guy was exceedingly rude. Too bad because it is half way between my regular destinations.
Walking distance to shops, friendly service and clean rooms.
Noe
Stayed 1 night in May 2024
8/10 Good
Sharon
May 6, 2024
Liked: Cleanliness, staff & service
Loved the accessibility, location of hotel. Ease with dog. Grass property next door full of litter, not very comfortable to walk around.
Sharon
Stayed 1 night in May 2024
Response from Front desk team on May 8, 2024
Hi there, thank you so much for your review! We are constantly trying to deliver excellent customer service. You comment brings encouragement to the entire team. We hope to see you again!
Lovely huge rooms with great outside access for pets
Ashley
Stayed 1 night in May 2024
Response from Front desk team on May 8, 2024
Hi there, thank you so much for your review! We are constantly trying to deliver excellent customer service. You comment brings encouragement to the entire team. We hope to see you again!
Hi there, thank you so much for your review! We are constantly trying to deliver excellent customer service. You comment brings encouragement to the entire team. We hope to see you again!
Response from Front Office Manager on Apr 29, 2024
Thank you Mr. Reynolds for taking the time to respond to our survey. We appreciate your loyalty. We are delighted to see that your stay went well. It will be our pleasure to welcome you again soon in this same friendly atmosphere.
Overall cleanliness is top notch and wonderful pool too.
Abhiram
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 15, 2024
Thank you Mr. Edara for taking the time to answer our survey. We really appreciate your loyalty. We are glad to see that everything went well during your stay and that you appreciate the cleanliness of the hotel and the pool. It would be our pleasure to welcome you back soon.
Nice hotel, we liked things except for the tiny bathroom, who designs these spaces? The noise from the pool made the noise level quite high. Had trouble hearing TV in the evening thanks to their volume limit programmed into the TV. Good beds, a little hard but still comfy. Room temperature was great and control was very good.
Jean
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 15, 2024
Thank you Mr. Belanger for taking the time to answer our survey. We are glad to see that you loved the bed and the temperature in the room. We really appreciate your loyalty. However, we are sorry that we did not meet your expectations. Your comments are important to us. We look forward to welcoming you again in better circumstances.
Clean, spacious, in very good condition suite. Nice pool and huge parking lot. Stuff’s knowledge of English is ok.
Oleksandr
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 11, 2024
Thank you Mr. Marchenko for taking the time to answer our survey. We really appreciate your loyalty. We are glad to see that everything went well during your stay and that you loved the good condition of the pool. It would be our pleasure to welcome you back soon.
This is a Premier Best Western which offers a pool and restaurant. The hotel itself could use some upgrading. For a premier hotel the room amenities were very basic. This was a one night drive through stay for us. The attached restaurant was lovely and the food of high quality which reflects the price. For this type of stay we prefer a complimentary self serve breakfast in morning. All in all it provided our need of a comfortable good nights sleep.
Terry and Ron
Stayed 1 night in Apr 2024
Response from Front office Manager on Apr 11, 2024
Thank you Mr. Gamble for taking the time to answer our survey. We are glad to see that you loved the restaurant. We really appreciate your loyalty. However, we are sorry that we did not meet your expectations concerning the hotel room. Your comments are important to us. We look forward to welcoming you again in better circumstances.
6/10 Okay
Carol
Traveled with partner
Mar 27, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Carol
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 28, 2024
Thank you for staying with us, we hope to see you soon again in Drummondville.
Response from Front Office Manager on Mar 26, 2024
Thank you Mr. Bravo for taking the time to respond to our survey. We appreciate your loyalty. We are delighted to see that your stay went well. It will be our pleasure to welcome you again soon in this same friendly atmosphere.
Everything was great except for the rooms next to the indoor pool. The humidity level and odour was very uncomfortable. The hotel was fully booked with no option to change rooms. I would advise to ask for a room away from the indoor pool. Everything else was very good.
Pete
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 26, 2024
Thank you Mr. Bousquet for taking the time to respond to our survey. l. I can understand that the humidity and smell from the pool can be heavy in the rooms. I'm sorry you didn't enjoy your experience with this. During your next stay, we will be happy to assign you a room away from the swimming pool. This way, the smell of chlorine and humidity should not affect your stay. We hope to welcome you again soon. Thank you again for your loyalty.
6/10 Okay
Linda
Traveled with partner, Traveled with pets
Mar 18, 2024
Liked: Cleanliness, staff & service
The staff were great. The property was a bit dated for the price we paid. There is no continental breakfast like we enjoyed at other Best Westerns in the past.
Linda
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 26, 2024
Thank you Mrs. Marshall Leroux for taking the time to respond to our survey. We are delighted to see that you appreciate the staff members.Your comments are important to us. We are nevertheless sorry that we did not meet your expectations. We look forward to welcoming you again in better circumstances.
If i knew i would have eat someplace else
Hotel was perfect. The kids love being next to the pool
Rachel
Stayed 1 night in Mar 2024
Response from Reception Manager on Mar 11, 2024
Thank you Mrs. Colin for taking the time to answer our survey. We really appreciate your loyalty. We are glad to see that everything went well during your stay and that you love being next to the pool. It would be our pleasure to welcome you back soon.
Love this hotel - very comfortable and worth the cost
Amy
Stayed 1 night in Mar 2024
Response from Reception Manager on Mar 8, 2024
Thank you Mrs. Golberg for taking the time to answer our survey. We really appreciate your loyalty. We are glad to see that everything went well during your stay and that you love the hotel. It would be our pleasure to welcome you back soon.
10/10 Excellent
stephen
Traveled with family
Mar 3, 2024
Great stay well located amenities close by.
Quiet very comfortable good facilities nice restaurant very nice staff
stephen
Stayed 1 night in Feb 2024
Response from Reception Manager on Mar 4, 2024
Thank you Mr. Petitt for taking the time to answer our survey. We really appreciate your loyalty. We are glad to see that everything went well during your stay and that you appreciate the room, the restaurant and the staff. It would be our pleasure to welcome you back soon.
I will definitely stay here again. Rooms are clean spacious. The onsite restaurant was amazing. The pool & hot tub were wonderful. The staff were fantastic.
Rachel
Response from Reception Manager on Feb 27, 2024
hank you Mrs. Kaplan for taking the time to answer our survey. We really appreciate your loyalty. We are glad to see that everything went well during your stay. It would be our pleasure to welcome you back soon.
6/10 Okay
april
Traveled with partner
Feb 18, 2024
Liked: Staff & service
Room could have been cleaner. Bathroom floor dirty and tub old and not sure if dirty or just discoloured
april
Stayed 1 night in Feb 2024
Response from Reception Manager on Feb 19, 2024
Thank you Ms. Hustler for taking the time to answer our survey. We really appreciate your loyalty. However, we are sorry that we did not meet your expectations. Your comments are important to us. We will make sure to follow up with the necessary people concerning the cleanliness of the room and the bathroom. We look forward to welcoming you again in better circumstances.
Review the pool hours, closing at 9PM. Could be closed by 9PM for kids but 10PM for quick adults only.
Sylvain
Stayed 1 night in Feb 2024
Response from Directrice de la réception on Feb 21, 2024
Merci Monsieur Latulippe d'avoir pris le temps de répondre à notre sondage. Nous sommes ravis de voir que votre séjour s'est bien déroulé. Nous vous remercions d'avoir partagé votre opinion sur les heures de piscine. Nous prendrons ceux-ci en considération. Merci encore pour votre fidélité.
10/10 Excellent
Marleine
Traveled with partner
Jan 19, 2024
Marleine
Stayed 1 night in Jan 2024
Response from Directrice de la réception on Jan 25, 2024
Merci Madame Bilodeau d'avoir pris le temps de répondre à notre sondage. Nous sommes ravis de voir que votre séjour s'est très bien passé. Il nous ferait plaisir de vous accueillir à nouveau sous peu. Merci encore pour votre fidélité.
6/10 Okay
Alan, Ottawa
Jan 14, 2024
Liked: Cleanliness, staff & service
Older hotel and rooms, bottom floor has access to pool area which is convenient but doors are older so it can be noisy. Rooms are clean but bathroom had mild on grout.
Noisy reception hall didn’t help the noise on a Saturday night. Small gym with decent equipment.
Alan
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on Jan 16, 2024
Thank you Mr. Vandeneykel for taking the time to answer our survey. We would like to apologize for not exceeding your expectations. Your feedback will help us improve. It would be our pleasure to welcome you back soon for a better experience.
The room was so cold that the air conditioning automatically turned off after 10 minutes, and the attendant knocked on the door at 8am to clean the room, and again at 10am.
XIAOXUE
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 16, 2024
Thank Ms. Zhang for taking the time to answer our survey. We would like to apologize for not exceeding your expectations. We will use your feedback to train our team and improve our skills. We still hope to welcome you back soon for a better stay. Thank you again
Response from Directrice de la réception on Feb 8, 2024
Thank you Mr. Towner-vanbuskirk for taking the time to answer our survey. We really appreciate your loyalty. We are glad to see that everything went well during your stay. It would be our pleasure to welcome you back soon.
Thank you Mr. Simpson for taking the time to answer our survey. We appreciate your loyalty. We are glad to see that everything went well and that you appreciated our facilities. It would be our pleasure to welcome you back soon.
10/10 Excellent
Nikki
Dec 28, 2023
Liked: Cleanliness, staff & service, amenities
Nikki
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 29, 2023
Thank you Ms. Parris for taking the time to answer our survey. We appreciate your loyalty. We are glad to see that everything went well and that you appreciated our facilities. It would be our pleasure to welcome you back soon.
Thank you Ms. McDonald for taking the time to answer our survey. We appreciate your loyalty. We are very glad to see that everything went well during your stay and that you appreciated our room. It would be our pleasure to welcome you back soon!
10/10 Excellent
Sebastian
Dec 23, 2023
Sebastian
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on Jan 12, 2024
Thank you Mr. Bunsemeier for taking the time to answer our survey. We appreciate your loyalty. We are glad to see that you enjoyed your stay and our facilities. It would be our pleasure to welcome you back soon.
Thank you Mr. Sevigny for taking the time to answer our survey. We appreciate your loyalty. We are very glad to see that everything went well during your stay. It would be our pleasure to welcome you back soon!
10/10 Excellent
Jocelyn
Dec 19, 2023
Jocelyn
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 21, 2023
Thank you Ms. Felker for taking the time to answer our survey. We really appreciate your loyalty. We are glad to see that everything went well during your stay. It would be our pleasure to welcome you back soon. Happy Holidays!
10/10 Excellent
William
Dec 14, 2023
William
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 21, 2023
Thank you Mr. Borremans for taking the time to answer our survey. We appreciate your loyalty. We are glad to see that everything went well during your stay. It would be our pleasure to welcome you back soon. Happy Holidays!
8/10 Good
Brian
Dec 9, 2023
Brian
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 15, 2023
Thank you Mr. March for taking the time to answer our survey. We appreciate your loyalty. We are glad to see that you enjoyed your stay with us. It would be our pleausre to welcome you back soon.
6/10 Okay
Yves
Dec 3, 2023
Yves
Stayed 1 night in Dec 2023
Response from Directrice de la réception on Dec 27, 2023
Merci Monsieur Poirier d'avoir pris le temps de répondre à notre sondage. Nous apprécions votre fidélité. Nous sommes désolés si nous n'avons pas atteint vos attentes. Nous essayerons de nous améliorer à votre prochain séjour parmi nous. Au plaisir de vous accueillir à nouveau.
Thank you Mr. and Mrs. Stone for answering our survey. We appreciate your loyalty. We are glad to see that you enjoyed your stay and our friendly staff. It would be our pleasure to welcome you back soon.
8/10 Good
Gilles
Nov 30, 2023
Gilles
Stayed 1 night in Nov 2023
Response from Directrice de la réception on Dec 21, 2023
Merci Monsieur Héon d'avoir pris le temps de répondre à notre sondage. Nous apprécions votre fidélité. Nous sommes ravie de voir que votre séjour s'est bien déroulé. Au plaisir de vous accueillir à nouveau sous peu. Joyeuses Fêtes!
It was convenient off the highway for a late night stop. Friendly receptionist. Only negative was no fan in the bathroom... unless it was automatic and we did t notice it.
Virginia
Stayed 1 night in Nov 2023
Response from Front Desk Manager on Nov 7, 2023
Thank you Ms. Koksi for taking the time to answer our survey. We appreciate your feedback regarding your stay with us. Our fan system is very shy... It doesn't make noice, but it is working. It would be our pleasure to welcome you back soon.
10/10 Excellent
Michel
Nov 2, 2023
Michel
Stayed 1 night in Oct 2023
Response from Directrice de la réception on Nov 7, 2023
Merci Monsieur Beaulieu d'avoir répondu à notre sondage. Nous sommes ravis de voir que votre séjour s'est bien déroulé. Il nous ferait plaisir de vous accueillir à nouveau prochainement.
10/10 Excellent
JENNIFER
Oct 23, 2023
JENNIFER
Stayed 1 night in Oct 2023
Response from Front Desk Manager on Nov 14, 2023
Thank you Ms. Richardson for answering our survey. We are glad to see that you enjoyed your stay. It would be our pleasure to welcome you back soon.
Response from Directrice de la réception on Oct 20, 2023
Merci Madame Geneau d'avoir pris le temps de répondre à notre sondage. Vos commentaires sont très importants pour nous. Nous sommes ravis de voir que votre séjour s'est bien déroulé. Au plaisir de vous accueillir à nouveau sous peu.
Thank Mr. and Mrs. Drachler for answering our survey. We are glad to hear that you enjoyed your stay and that you will come back. It would be our pleasure to welcome you back soon.
10/10 Excellent
Emily
Oct 12, 2023
Emily
Stayed 1 night in Oct 2023
Response from Front Desk Manager on Nov 7, 2023
Thank you Ms. Enright for taking the time to answer our survey. We are glad to see that you enjoyed your stay. It would be our pleasure to welcome you back soon.