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Reviews of Grand Harbor Resort and Waterpark

3.5 out of 5
Grand Harbor Resort and Waterpark
350 Bell St, Dubuque, IA

Reviews

7.8

Good

Rating 10 - Excellent. 329 out of 1004 reviews" "
Rating 8 - Good. 356 out of 1004 reviews" "
Rating 6 - Okay. 185 out of 1004 reviews" "
Rating 4 - Poor. 87 out of 1004 reviews" "
Rating 2 - Terrible. 47 out of 1004 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location with a nice water park! Facility had a restaurant onsite that was nice. Morning continental breakfast terrible, but they’re rarely good at any hotel. Parking lot was right next to hotel with lots of space. Hotel was a little outdated, but still very clean.
Stayed 1 night in Apr 2024

4/10 Poor

Kyle

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are outdated and are not thoroughly cleaned.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the River walk and view of the Mississippi river.
Stayed 1 night in Apr 2024

2/10 Terrible

Rebecca

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was amazing rooms so dusty it was built up on phone bathroom was dirty we only came here for pool it closed early and most of it roped off
Stayed 1 night in Apr 2024

8/10 Good

Otto, racine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was nice and had view of the river, but breakfast was terrible ,all they had was toast , muffins,fruit and coffee in the lobby
Stayed 1 night in Apr 2024

8/10 Good

Luvies

Traveled with family
Liked: Cleanliness, staff & service, amenities
Its the sink and in the bath tub that too slow to drain.
Stayed 1 night in Apr 2024

8/10 Good

Mike

Stayed 1 night in Apr 2024

10/10 Excellent

Donald

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Fun and nearby fun family places
Stayed 1 night in Jan 2024

10/10 Excellent

Beronica

Liked: Staff & service
Stayed 3 nights in Mar 2024

4/10 Poor

Courtney

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We made a 6 hr drive from Missouri to enjoy the water Park with our kids and apon arrival was told water Park would be shut down early both days and completely closed the last day of our trip then while in the water Park day one they shut it down due to it needing multiple repairs we were just told to call Expedia and ask for a refund and that was it and still didn't get to utilize the water Park which was the full reason we came
Stayed 2 nights in Mar 2024

4/10 Poor

Kate

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This "resort" is not worth the cost, at least for what you are going to have to pay for a weekend rate. The hotel staff is fine but was not at all welcoming or friendly. The waterpark had a an entire pool and a section of the kids area shut down for repairs. The arcade only had about half the games working, the rest were out of order. The room, for the rate we paid, was lackluster. Bathroom amenities just include a small bottle of shampoo, bath bar, and lotion. Conditioner and body wash would have gone a long way and I've gotten both at much less expensive hotels. The food was not good. Breakfast had four hot items, eggs, sausage, tator tots, biscuits and gravy. I had eggs and biscuits and gravy, both somehow tasted strongly of chicken broth and were very unappetizing. The kids chowed down on some donuts holes. The coffee, and I'm not picky about coffee, but I'll be honest, this was coffee-flavored water, at best. Nothing was terrible or ruined our trip, it just wasn't worth the weekend rate and I would recommend others to find an alternative hotel where you'll likely get a much better value. At this resort your kids might have fun if you've got easy going, young kids but your wallet will not.
Stayed 1 night in Mar 2024

4/10 Poor

michelle

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Was not worth the money. No toilet paper in room, blow dryer did not work, concession stand at pool was to open at 4...did not open until 6pm! I expected better
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place for families. We loved the water park and also the river walk just outside the hotel. We will be back for another stay!
Stayed 2 nights in Mar 2024

10/10 Excellent

Rachelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and helpful. Water park is really fun! It’s a family friendly place in a good location
Stayed 1 night in Mar 2024

10/10 Excellent

Julie, Janesville

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel was dated but relatively clean, the beds were comfortable. The water park was a nice break for my 11-year old. Once again the water park was dated but maintained.
Stayed 2 nights in Mar 2024

6/10 Okay

Josefa

Traveled with family
Liked: Cleanliness, staff & service, amenities
I didnt the fact the water park wasnt open until 4pm the 2nd day of my stay specially since is advertised as a water park that is open daily .i enjoy the arcade the room and food the parking and the view of the Mississippi River
Stayed 2 nights in Mar 2024

10/10 Excellent

Amy

Stayed 1 night in Mar 2024

6/10 Okay

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is a decent property. It is clean , had free breakfast ( although was the same two days on a row), sell discounted tickets to the Mississippi River museum, the Lazer maze is fun and the Skittles dispensing machine is something we've never seen before. Also the Riverwalk was a very nice bonus. And most staff we ran into was friendly, especially the front desk staff. We had an issue since waterpark was not open the whole time, which we didn't know at the time of booking ( you really have to dig in the website to find that info, should be on the home page). And there is no regular pool or hot tub on premise while the water part is not open. Half or the games in the arcade were not working and the front desk staff was not able to do any refunds if your credit were taken off your card. The prizes machine is pretty lame, only a few items are available. They were testing the firealarm system , which is understandable, but the staff in our floor told us it was not a drill, so we had to get her our kids and valuables and run down the stairs to evacuate ( would be nice to know it was just testing ). The restaurant was also closed on Monday, when we were going to just relax and stay at the property to eat. And the last thing. What is up with all the signs, the ones printed out on white paper and taped all over the place. One was even in a poster paper written out with a stencil. Overall an ok hotel if you do your digging to check out the operating hours of amenities.
Stayed 2 nights in Mar 2024

2/10 Terrible

Eric

Traveled with family
The water park was closed when we checked in.
Stayed 1 night in Mar 2024

6/10 Okay

Amy

Liked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Kristin

Liked: Staff & service
.
Stayed 2 nights in Mar 2024

10/10 Excellent

Wendy, Tomah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet hotel
Stayed 1 night in Mar 2024

10/10 Excellent

YUEN FAN

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room has a beautiful view of the river and the water park is fun.

6/10 Okay

Craig

Liked: Staff & service
The elevator situation was terrible and had multiple problems with the key cards
Stayed 1 night in Mar 2024

6/10 Okay

Kollin

Traveled with family and small children
Disliked: Property conditions & facilities
I had a gift card given to me for use at the Hotel, I asked the front desk if I could redeem the cash value for play time in the arcade, or if I could simply buy a "players card" to be used for games. The answer was no, I was told the only places I could use the gift card was either to buy merchandise or snacks at the front desk, buying snacks or drinks at the "bait shack" or use it at Tony Roma's restaurant...tried to buy some chips and drinks by the pool at the Bait Shack...guy said he couldn't accept it there.
Stayed 1 night in Mar 2024

6/10 Okay

Derrick

Traveled with family and small children
Liked: Cleanliness
It had a water park
Stayed 3 nights in Mar 2024

6/10 Okay

Quinton

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Bridget

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great fun!
Stayed 1 night in Mar 2024

10/10 Excellent

Courtney

Checking was smooth
Stayed 1 night in Mar 2024

6/10 Okay

Christopher

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Eric

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Found old popcorn behind the nightstand. Door was hard to secure. Breakfast was over crowded, maybe extend breakfast to 10.
Stayed 1 night in Mar 2024

8/10 Good

Bobbi

Stayed 1 night in Mar 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Trisha

Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort worked for my visit Overall a very good facility It is starting to get a bit long in the tooth… Room furniture is worn, edges worn and wobbly. Bar chairs similar. Complimentary breakfast a bit on the lean side. What was offered was good, but lack of items was noted. No fruit, yogurt and even waffle maker was surprising.
Stayed 1 night in Feb 2024

10/10 Excellent

Valerie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the water park and the game room. Lots of room and the life guards were nice to have. Great parking and walking down the sidewalk along the Mississippi was beautiful! Walked to the casino too! Great place!
Stayed 1 night in Feb 2024

2/10 Terrible

Molly

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Came here for the waterpark, as a treat for kids.. was not told that it would be closed during our whole stay..
Stayed 1 night in Feb 2024

6/10 Okay

Deanna

Business traveler, Traveled with partner
Bed was not comfortable at all. We arrived late after a long day of travel and got "scolded" by front desk for not calling to let them know we were going to be late. Older lady, not friendly. She acted like we were lucky we still had a room.
Stayed 1 night in Feb 2024

2/10 Terrible

Jena

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Some people shouldn’t be in customer service.
When getting to our room we had noticed that the room was not cleaned. I don’t mean some dust on the furniture.. which def was pretty bad and the computer chair was very stained… but there was a large pile of crumbs on the nightstand and what looked like dried juice that was very sticky. The comforter on one of the beds had brown stains all over it, and there was long black hairs under the covers on the sheets. There was also someone else’s mail in the garbage in the garbage can so we knew the garbages weren’t emptied. Mind you we had 2 small kids and the hotel was “fully booked”. We went to the water park and after a while we went to the concession stands and there was a sign that stated “back in 30 minutes to restock”. A man standing there claimed he was there for about 25 mins waiting and we stood with a line of people for another 25 mins. We finally had to give up and leave as our kids were hungry and getting very impatient and we never saw anyone inside restocking at any point of us waiting. The front desk worker was so rude to my husband about the dirty room. She stated since we booked through hotels.com there was nothing that they could do and that was our problem. She actually said “your room is dirty, we get it” and offered a new room after she just told us there were no other rooms available and we were suppose to pack our kids and stuff back up and move. He ended up walking away because he couldn’t deal with her attitude and I cleaned the room myself. Dont go here.
Stayed 1 night in Feb 2024

10/10 Excellent

Natasha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast, so good! The donut holes are where it's at. Great establishment but could benefit from some minor updates.
Stayed 1 night in Feb 2024

2/10 Terrible

Jose

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fool me once
Expedia mess up my date there so I lost 433 plus I have to rent room again for 633. So over a 1000 on a room with 2 bed that’s smelled like dirty socks, extractor fan didn’t work, bedsheet were so old they felt very old and uncomfortable, Pool are way old and not maintenance, there was filth water everywhere reminded me of any old motel with a pool. Go what each night cost was a big ripped off, and the Tony Romas too expensive for a 2.5 star rating.
Stayed 2 nights in Jan 2024

10/10 Excellent

Bobbi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay!
Stayed 1 night in Jan 2024

6/10 Okay

Shahram

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Katie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to everything
Stayed 1 night in Jan 2024

6/10 Okay

Abi

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Wasn't told upon booking on Expedia that the indoor water park closes at 4 pm (same time as our check in) nor that it would be closed on Monday. Kind of a bummer. Otherwise, things were clean and accommodating. There was a large crack in our door in the room and the TV could be updated (had no way to cast to it from our devices.) The shampoo was really bad. The view was incredible tho!
Stayed 1 night in Jan 2024

4/10 Poor

Deborah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Furniture in roomnwas old and dirty, finish on wood table and dresser scratch and beat up. Bed had some sort of white paint stain on box spring. Toliet was not working. Plumber came up at 10:30pm, plunged it , said it worked, it wouldnt drain. Tried calling desk in morning a few times no answer to have someone come back up to try to replunge
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, little dated
The staff was great and there was a lot to do. The only down side was everything was a bit dated/run down but I will definitely be going back!
Stayed 3 nights in Jan 2024