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Reviews of Holiday Inn Express Hotel & Suites Dubuque, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Dubuque, an IHG Hotel
2080 Holliday Drive, Dubuque, IA

Reviews

8.2

Very Good

Rating 10 - Excellent. 374 out of 892 reviews" "
Rating 8 - Good. 296 out of 892 reviews" "
Rating 6 - Okay. 118 out of 892 reviews" "
Rating 4 - Poor. 71 out of 892 reviews" "
Rating 2 - Terrible. 33 out of 892 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Julie, it's wonderful to hear that you found the Holiday Inn Express & Suites Dubuque West to be both clean and comfortable. We take great pride in providing such an environment. We appreciate your feedback and look forward to welcoming you back.

8/10 Good

Bradley

Traveled with group, Traveled with family
Very friendly staff and helpful.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Bradley, we're elated to hear your feedback regarding our team at the Holiday Inn Express & Suites Dubuque West. Ensuring our guests have a positive experience is paramount to us. We look forward to welcoming you back soon!

6/10 Okay

Kerri, Cambridge

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property is in need of some remodeling/updating and attention to maintenance on some key things. When we checked into our room, while there was a nice note on the bed stating that the room had been "refreshed", it was clear that the floor needed to be vacuumed and tables dusted. The first night, our toilet would not flush. I called the front desk to report it, using the phone in the room; however, the front desk attendant couldn't hear me, so I had to walk down to the front desk to report it. She promptly came up to see what was going on and attempt to fix it. While it did flush after that, we had to hold the handle down to get it to flush and sometimes that didn't work - so we would wait a few hours and try again. The 2nd day we were there, the elevator from the 2nd floor wasn't working (I believe they said it was because of the keys/buttons "sticking"), so we had to take the steps to get downstairs. However, we could use the elevator to go up. We were informed that a maintenance technician would be onsite that day (Friday, 03.29) to take a look at it. While I won't likely stay at this location again, I will commend the front desk woman on the evening of Thursday, 03.28. She is a fantastic representation for the company: very customer focused, pleasant, congenial, an overall great asset this company.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Kerri, we appreciate you taking the time to share your experience. We regret you encountered a few hiccups during your stay, such as an issue with the toilet in your room and some maintenance-related challenges. We thank you for acknowledging the prompt assistance provided by our evening team member. Our aim is always to provide impeccable service and it's uplifting to learn we were successful in that regard. While we understand your hesitation, we hope you will reconsider and give us another opportunity to deliver a more seamless experience.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5* with a 3.5* price
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Robert, we are thrilled to hear that you found great value and satisfaction during your stay at Holiday Inn Express & Suites Dubuque West. Your feedback lets us know we're achieving our goal of delivering affordable quality. We hope to see you again soon.

6/10 Okay

Robert

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Tired property. Dated amenities.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 29, 2024
Robert, we appreciate your feedback. It's disheartening to read that you found certain aspects of the property not up to expectations. We continuously strive to improve and provide top-notch facilities. It's certainly valuable to hear from our guests as it helps us in our ongoing efforts. Thank you for taking the time to share your thoughts.

6/10 Okay

Jon, ONALASKA

Traveled with family
Liked: Staff & service, amenities
The hotel staff were very kind and informative about the property. They were helpful when needed. They were the best thing about the property. The property does show its age. The walls were scuffed up and tiles had cracks with grout missing. This was in open areas and our room. The vending are on second floor is missing; there’s a sign hung indicating they are doing work. I’m not sure how long the sign’s been there. Our pillows were soft and comfortable but the beds dipped in the middle so I seemed to roll into the middle of the bed, closing in on the wife as she slept. The pool and whirlpool worked. Pool was very cold but this didn’t seem to bother the kids. Pool towels were limited/missing at times and we had to ask the front desk for towels when they were gone. Food was disappointing for a continental. People were throwing it out. The pancakes had a zest (maybe lemon?) and were rubber-like in texture. The sweet buns were good. Biscuits for the biscuits and gravy were dry/crumbly. Not terrible since the gravy would sog them up but the gravy was so thick they didn’t get soggy to make up for the extra dryness. We stayed one night, unexpectedly. We weren’t too picky on the selection at the time based on the reviews on Expedia. However the reviews were seemed hyped up after our experience at the property. Is it good for families? Yes, yes it is. It has a pool/whirlpool and a breakfast. Is it the best? Not really.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 29, 2024
Jon, it's great to hear our team members made a positive impression during your stay.We regret the inconvenience due to the current renovations and understand the aesthetic matters concerning the property. Rest assured, these are part of our ongoing activities to ensure a better guest experience. As for the bedding, we value your feedback and will evaluate our options to improve comfort for our guests.Hearing our pool was a hit with the young ones brings a smile to our faces, though we understand how essential ample pool towels are, and will work on improving their availability.Regarding the breakfast, we strive to offer a satisfying start to your day and we'll surely incorporate your feedback for enhancements.Being a good option for families is something we pride ourselves on, though we aim to be more than just good. Your perspectives will help us to strive for that. Thank you for sharing them. We hope for another opportunity to create a better experience for you.

6/10 Okay

Brian

Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
We appreciate the feedback, Brian.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

4/10 Poor

Brittany

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, bathroom certainly wasn’t cleaned. Entire floor had an odor of smoke, which they put a small purifier in the hallway after we called the front desk. The hot tub was so cloudy and dirty it wasn’t usable. Water fountain had rust in it. Was told they couldn’t do anything for us since we cooked through expedia.
Stayed 1 night in Feb 2024
Response from Renee on Feb 12, 2024
Brittany,We want to apologize for any issues you had with your stay. I am personally getting with housekeeping and Maintenace to make sure another guest does not have any issues with their stay. We can offer you points if you are a member. We are currently in the process of updating things in the hotel. Again, we are sorry. If there is anything I can do let me know.

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check in staff.
Stayed 1 night in Jan 2024
Response from Renee on Mar 25, 2024
We are so happy you enjoyed your stay with us. Hopefully we will see you back.

10/10 Excellent

Jennifet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Melinda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Rodney

Stayed 1 night in Dec 2023

8/10 Good

karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Ehhhh
Rooms could use some updating and deep cleaning. Lots of stains on the carpet and on the lamp shades. Broken tiles in the bathroom. The pool was freezing cold and it felt like the air conditioner was blowing inside the pool room. The floor in the pool room was slimy and it made it very slick.
Stayed 2 nights in Dec 2023

8/10 Good

William c

Traveled with partner
Liked: Cleanliness, staff & service
It was not as nice as we was the other hotels we have been staying in.
Stayed 1 night in Dec 2023

8/10 Good

Allen

Stayed 1 night in Dec 2023

8/10 Good

Mark John

Stayed 2 nights in Nov 2023

4/10 Poor

Susan

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023

4/10 Poor

Tony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Russ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
good clean hotel, could use an update inside.
Stayed 2 nights in Nov 2023

10/10 Excellent

Joyceann, Missouri City

Liked: Cleanliness, staff & service, property conditions & facilities
Clean in all respects
Stayed 1 night in Aug 2023

10/10 Excellent

Laura

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The desk check in woman was amazing. We have never had someone so exuberant and happy to answer any questions. She has a ready list of nearby places to eat (never experienced this before) and told us to contact her anytime after quiet time at 10:00 about noise and she would be down in a flash to take care of. She had a smile that lit up the lobby.
Stayed 1 night in Oct 2023

4/10 Poor

PAMELA, MOLINE

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately the bathroom sink only drained VERY slow. There was black mold in the shower. Both were brought to the attention of the front desk in the morning. Someone was to fix them. No one did in our 2 night stay A staff member helped us get channels on the TV. Reportedly they just changed providers and there were no channel/listing instructions. The breakfast was very good with a variety of options. Was told at check out no one fixed the concerns as they do that after you check out??? Was told I would receive an e-mail with breakdown of charges. A day later that has not happened.
Stayed 2 nights in Oct 2023

6/10 Okay

Beth

Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Rhea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Jerald

I had a 2-night reservation. Drove 2.5 hours, arrived in town and stopped for dinner at a local restaurant. At 5:50 pm I received a call from the hotel, telling me they were overbooked and didn't have a room for me and my wife. The hotel rep did say they located a room in another local hotel for me. When I arrived at the alternate hotel, I was told they were full for the next night. Later, I was told I could stay the 2nd night too. It was just okay and cost me an extra $172 for the 2 nights. If the Holiday Inn had contacted me sooner, I could've have looked for an alternate place days earlier. Won't ever make a reservation with them again. How can I trust that I'll actually have a room when I arrive?
Stayed 2 nights in Oct 2023

6/10 Okay

Travis

Business traveler, Traveled with partner, Traveled with family
Facility was accommodating and staff was friendly. However, the facility is a little outdated.
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Poorly maintained room and breakfast area. Bed was clean and comfortable but there wasnt any coffe in the room even though we requested some and were assured we'd receive some twice.
Stayed 2 nights in Oct 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Trudy

Stayed 3 nights in Oct 2023

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
All good, staff was very helpful.
Stayed 1 night in Oct 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Jan

Traveled with partner
Liked: Staff & service
TV has certainly changed in motels. Had trouble getting remote to work.
Stayed 1 night in Oct 2023

6/10 Okay

Sandra

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff. Needs refresh on carpets. Our room is clean but carpets are stained. Elevator carpets need to be replaced. and trim scratched. Great location
Stayed 2 nights in Sep 2023

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Joel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Rick

Traveled with partner
Liked: Staff & service, amenities
Bathroom needed some maintenance.
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Front desk attendant was super nice
Stayed 1 night in Sep 2023

10/10 Excellent

Ethel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Wonderful. The receptionist was very helpful and kind as well as the staff .
Stayed 2 nights in Sep 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Justine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Sep 2023

2/10 Terrible

Ronald

Liked: Staff & service
Disliked: Property conditions & facilities
Ugly
Fridge did not work, toilet paper holder was broken, to regulate A/C it said to use thermostat, no thermostat, did not get room service, the furniture is ugly, the furniture is dusty, the chairs are so uncomfortable. This place needs a total renovation. So sorry we booked this place, never come back again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet place with comfortable beds. Friendly and welcoming staff.
Stayed 2 nights in Sep 2023

10/10 Excellent

Leslie

Liked: Staff & service, amenities
Just wish it was cleaner, didn't smell of cigarette smoke.
Stayed 1 night in Sep 2023

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Very comfortable
Stayed 3 nights in Sep 2023

8/10 Good

Jenny L

Stayed 2 nights in Sep 2023

8/10 Good

Vicki

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
All staff we encountered were friendly and competent. Had to request room cleaning, but all the hotels are doing that now. Friendly. Facillities are nice. Only problem i noticed was shower had a ball of long hair in it and more long hair throughout the bathroom. Wasnt horrible at all. Just washed the hair down the drain in the shower, and used bath mat to swiffer the floor. Again, not horrible to me, just something i noticed. Think someone overlooked the hair while cleaning. Breakfast was very nice, well stocked, clean, well attended. Quiet. I would stay here again.
Stayed 2 nights in Aug 2023

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stay here or not--it's up to you...
All in all it was a good stay. The location was convenient. The breakfast was good and had a lot of choices. The fitness center was small, but orderly. The bed was comfortable, and they even provided a rollaway bed when asked. There were a few downsides, though. The TV had no channel guide, and a strange cable/satellite system that was difficult to navigate. The dresser in our room had drawers that would not shut, creating a tripping hazard. I would stay there again, unless I could get a better deal somewhere else.
Stayed 2 nights in Sep 2023

4/10 Poor

Heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Looks like this will never happen again
The room we were in for the night didn't have a woking AC at smelled of mold and the shower flooded the whole bathroom there are weird stains on the furniture and carpet not at all worth the 250 before tax it is to stay here .. oh and the noise i got 2hrs of sleep because of the people around me and on the next floor up.. the picture of the wall is where the AC controls should be.
Stayed 1 night in Sep 2023

6/10 Okay

Allen M

Liked: Cleanliness, property conditions & facilities, room comfort
?
Last night we needed more garbage bags. Night manager was not to be found. Message at front desk said he was assisting another guest. Text said to use lobby phone (dial “0”) to call manager, rang at empty front desk. We improvised
Stayed 2 nights in Aug 2023