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Reviews of Village Hotel Newcastle

4.5 out of 5
Village Hotel Newcastle
10 The Silverlink North, West Allotment, Newcastle-upon-Tyne, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 447 out of 1003 reviews" "
Rating 8 - Good. 343 out of 1003 reviews" "
Rating 6 - Okay. 119 out of 1003 reviews" "
Rating 4 - Poor. 51 out of 1003 reviews" "
Rating 2 - Terrible. 43 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Kathryn

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Swimming pool

8/10 Good

MICHELLE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So frustrating that you only get one towel when there are two staying and no water glass.

6/10 Okay

Natalie

Liked: Cleanliness, property conditions & facilities
Clean room but noisy
Club room was right outside the lift so very noisy. Also there was a huge gap under the door. Check out was 11 oclock but we were woken up suddenly by housekeeping knocking on the door at half 9! This was a rare night away from kids and getting a lie in so was not happy with that.
Stayed 1 night in Feb 2024

8/10 Good

Margaret

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are your biggest asset, from beginning to end of my stay
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Lovely stay
Really enjoyed our stay the bar area was fantastic and the staff too My only fault was the shower was poor the water flow wasn’t good..
Stayed 1 night in Feb 2024

10/10 Excellent

Jamie And Ailsa

Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Stayed 2 nights in Jan 2024

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Beds and Coffee to go
Village Hotels are always great. Comfy beds…
Stayed 1 night in Jan 2024

10/10 Excellent

helen

Stayed 1 night in Jan 2024

10/10 Excellent

Jak

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was perfect, very friendly staff and breakfast was amazing
Stayed 1 night in Dec 2023

4/10 Poor

Nicolas

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very noisy stay
Stayed 1 night in Jan 2024

6/10 Okay

Lee

Stayed 1 night in Jan 2024

10/10 Excellent

Matthew

Stayed 1 night in Jan 2024

8/10 Good

helen

Liked: Staff & service, room comfort
Accessible Room 181
We stay here at least 4 times each year. This is the only time we have been disappointed with the room. Room 181 needs attention. The bathroom is an accessible room however the smell of damp is awful, so bad I could not stand to have a shower. It has a low sink built into alcove but the lighting is so bad you cannot see in the mirror. It did not feel like a club room and would have better paying less money for the standard room. Spoke with reception who advised they will look into this and confirmed I will not be given the same room on Sundays stay.
Stayed 1 night in Jan 2024

10/10 Excellent

m

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel & facilities
Very nice welcome when we checked in. Room clean and comfortable. Great facilities. Overall a lovely stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Natasha

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Danny

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was amazing and Hayley at the front desk went above and beyond. Thankyou.
Stayed 1 night in Jan 2024

10/10 Excellent

Karl

Traveled with family
Stayed 2 nights in Jan 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Newcastle North
Great hotel, brilliant facilities, superb friendly staff.
Stayed 2 nights in Jan 2024

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean room, friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about it, warm and friendly staff room great plus good entertainment, beautiful Christmas decorations and a party atmosphere.
Stayed 2 nights in Dec 2023

8/10 Good

Sylvia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Konstantinos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
I dont have any complaints to make! They gave us a family room even though i booked for a double room, probably because they saw we had a baby with us. They also put as on the very first room on the first floor which was really convenient for us, as we had many things to carry. Check in and check out as smooth as possible. The room was spacious, clean with allthe basic amenities.
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Village
Great hotel and facilities, good location, cracking food.
Stayed 1 night in Dec 2023

10/10 Excellent

shannon

Stayed 2 nights in Nov 2023

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly good leisure facilities , will stay again
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 stars
The staff are amazing… so friendly and helpful. I travel a lot for work and like to stay at Village Hotels. The room was generally clean overall however the bathroom floor was tired and brown around the back of the toilet and the toilet seat hadn’t been cleaned. Luckily I travel with dettol and just cleaned it up myself rather than faff around. Tea cup was cracked and browned with a dirty teaspoon and so much fluff comes off the towels 😂 It wouldn’t stop me from staying at Village hotels as these things happen!
Stayed 2 nights in Nov 2023

6/10 Okay

Adam

Business traveler
Liked: Staff & service
Disliked: Room comfort
Don’t try to shower in the evening
Was nice enough and all the staff are helpful. I have never experienced it before in a hotel but in the evenings I didn’t have hot water. I reported it via the QR code that is provided in the room for these issues, but nothing was done by it. When I was asked about this on checkout, I told the person checking me out and they told me I should have come down and told them. I was a little gobsmacked as I don’t know why they would have a system setup if they weren’t going to use it.
Stayed 3 nights in Nov 2023

10/10 Excellent

MR S

Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 1 night in Nov 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

MIQUEL

Stayed 1 night in Oct 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Shaun

Stayed 1 night in Oct 2023

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Damien

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Will

Stayed 1 night in Aug 2023

6/10 Okay

Calum

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Great service and stay
Stayed 1 night in Sep 2023

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not very impressed, won't stay again
Rooms too hot, fans didn't work need to be serviced! Paid for a club room to be told that they are all the same now;so what a con paying for an ungraded room that doesn't exist!
Stayed 1 night in Sep 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Heath

Stayed 1 night in Sep 2023