We had a lovely upgrade to a suite but the room and hotel were extremely hot. The room was like a sauna, it was the underfloor heating in the bathroom apparently. Stayed there but had to open all the windows as it was so hot. Moved to another room the next day, still warm but was ok. This time it was a problem with the hot water, none at night but in the morning someone came up and turned all taps and eventually it came on - due to old building & boilers! Still a problem the next day and you go in the shower, extremely hot, then cold then comes on again. Breakfast good but again, air conditioning had to be turned on as room stifling. Decoration in some places are poor, could be a really good hotel, super location but just seems to be running down. Most of the staff are extremely helpful and polite. Would recommend but don't expect a 'boutique hotel' as that is what they call it.