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Reviews of Greywalls Hotel and Chez Roux

5 out of 5
Greywalls Hotel and Chez Roux
Muirfield, Gullane, Scotland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 102 out of 150 reviews" "
Rating 8 - Good. 35 out of 150 reviews" "
Rating 6 - Okay. 9 out of 150 reviews" "
Rating 4 - Poor. 3 out of 150 reviews" "
Rating 2 - Terrible. 1 out of 150 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon, Solana Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and property itself cannot be described as anything but truly wonderful. 10/10
Stayed 1 night in Apr 2024

8/10 Good

David

Stayed 2 nights in Mar 2024

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel! The building is beautiful and the gardens are lovely at any time of the year. Staff are brilliant. The room was perfect overlooking the golf course. Breakfast was excellent. If you are looking for a romantic stay or just a night away from the buzz of life come here!
Stayed 1 night in Mar 2024

8/10 Good

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greywalls is the most beautiful country house hotel with open fires, comfortable lounges and fascinating memorabilia. The rooms are tastefully decorated with comfortable beds and antique furniture, and even in February the Gertrude Jekyll designed garden is beautiful. The staff are welcoming and very attentive. The food is delicious but the menu is very limited so if you’re staying for more than one night it can be repetitive. We had lunch guests who are lactose intolerant which we flagged up weeks in advance but no account was taken of this so the only pudding offered was dairy free ice-cream. There wasn’t even a fruit salad! Also much of the coffee we drank was very weak. For a hotel of this calibre this was disappointing. Still we are looking forward to our next stay as the place itself is worth it.
Stayed 2 nights in Feb 2024

8/10 Good

Brenda, Blaine

Stayed 2 nights in Feb 2024

10/10 Excellent

Hiba

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite hotel experiences ever. The staff was amazing and the place felt very homey. The views from the hotel are breathtaking. It is a bit far from certain restaurants and areas but the hotel offers you anything you might need. Would definitely come here again. Worth the price!
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Stayed 1 night in Aug 2023

10/10 Excellent

Landon B.

Stayed 1 night in Jul 2023

8/10 Good

Agner

Business traveler
Liked: Cleanliness, staff & service
AT
Ok
Stayed 1 night in Jun 2023

6/10 Okay

Kathy

Liked: Cleanliness, room comfort
Disappointing
For such a highly rated hotel (and “superior” room) I expected a kettle and tea things in the room as standard but none there. Didn’t want to wake my partner by asking reception at 6am to bring it across when I realised this. Restaurant service for much needed tea at breakfast was very slow. Mirror with no light nearby and broken blind in bathroom also disappointing. Beautiful grounds and ambience in hotel itself
Stayed 1 night in Apr 2023

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent will go again
Stayed 1 night in Apr 2023

10/10 Excellent

Gareth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant surroundings and excellent staff.Would stay again, fantastic!
Stayed 2 nights in Apr 2023

10/10 Excellent

Stephen

Stayed 1 night in Apr 2023

6/10 Okay

LEE

Liked: Cleanliness, staff & service
Pets and things
was ok, the cleanets were good, breakfast nice but not so pet freindly. Although pets allowed in rooms there was no bowls for them. Dogs not allowed in the main building to restaurant or where bar is so went to local 10 mins into Gullane. Bed was seriously Squeeky. Lovely building though.
Stayed 1 night in Feb 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

James

Stayed 1 night in Jan 2023

6/10 Okay

Louise, Glasgow

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything wonderful but marred by an authorized charge to my credit card that a week later and several emails following up, no one has addressed. So although I would love to return, I would only do so if there was a way not to give them my credit card details.

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

David

Stayed 1 night in Oct 2022

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The main house and cottages are very comfortable and exude Edwardian elegance, and the beautiful gardens are very quiet and restful.
Stayed 5 nights in Aug 2022

10/10 Excellent

David Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heavenly stay!
Stayed 2 nights in Aug 2022

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the Quietness of the Hotel and surrounding location.
Stayed 1 night in Jul 2022

10/10 Excellent

Dayna

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Garden and view of golf course
Stayed 1 night in Jun 2022

8/10 Good

Una

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A delightful hotel, must have been a charming family home. Surprised it is called Grey Walls because it’s built in Cotswold coloured Stone. The gardens delightful. Unfortunately all that was available to book were the two caddy rooms. Adequate but only just.
Stayed 2 nights in May 2022

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, brilliant location for golf at Muirfield, worth paying for larger rooms as caddys closet was slightly tired and noisy from water running
Stayed 1 night in May 2022

6/10 Okay

Lady Yvonne, Glasgow

Liked: Cleanliness, staff & service
Smallest single room I’ve chosen. Single bed was fine. Overall room felt a bit dated but functional for one nite only. Reasonable toiletries provided. Room had no coffee/tea making facilities which may seem trivial but as a single traveller it’s sometimes nice to have the option in your own space. Staff friendly and accommodating. Coffee available in communal areas. Traditional breakfast was fine and as expected. Location very good for golf lovers.
Stayed 1 night in Mar 2022

10/10 Excellent

Keith

Stayed 1 night in Mar 2022

10/10 Excellent

alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022

10/10 Excellent

Linda

Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special treat
exceptional place to stay for an anniversary treat. Warm and welcoming and individual. Lovely staff. Great food.
Stayed 1 night in Dec 2021

8/10 Good

Matt

Liked: Cleanliness, room comfort
Lovely place but could use a little TLC. Amazing service and really nice food. Will definitely return.
Stayed 1 night in Nov 2021

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

richard

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Kate

Liked: Staff & service
It was nice but not amazing and not really worth the cost for the night, the rooms were late to be ready and not cleaned to a high standard (dust on the windowsill, cobwebs by the window) and you could hear very easily people walking in the room above. Breakfast was nice and included in the cost but small portion, the grounds were lovely to walk around though.
Stayed 1 night in Aug 2021

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Lovely setting
Lovely setting, nice and relaxing. Staff were friendly and informative. Breakfast was limited but very nice. Slightly disappointed in that we tried to book dinner via the app as advised to do so, but unfortunately there was no availability, however when we arrived, we got asked if we wanted a table for dinner but by that time we had made alternative arrangements. It would have been nice to experience dinner at the hotel. There was some maintenance issues such as bulbs out in the room, tennis court area, but you can expect a bit of backlog given the last year.
Stayed 1 night in Aug 2021

2/10 Terrible

Phil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I’ve stayed in
Terrible. Dirty room. Was moved to another one which had insect infestation. Holes in bedsheets. Worst hotel I’ve stayed in. How it is classed as a small luxury hotel, I’ll never know. Broken TV No mini bar Mold on window Broken toilet seat Archerfield 2 minutes away is in a different league
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service
Hotel room wasn’t prepared and serviced even at 16:30 when we arrived. Either they didn’t have enough staff or they just took their sweet time to bring drinks, or food, wasn’t the experience I was expecting.
Stayed 3 nights in Jul 2021

6/10 Okay

Rachel

Stayed 1 night in Jul 2021

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was a disappointment, otherwise stay very comfortable
Stayed 1 night in Jul 2021

10/10 Excellent

Emma

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old house
Stayed 1 night in Jun 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay.
Exceptional hotel with good food and a marvellous garden.
Stayed 2 nights in Jun 2021

4/10 Poor

Martin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Cold rooms, massive draft through door, poor water pressure, limited parking, no kettle for tea making and had to request multiple times.
Stayed 1 night in May 2021

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Emilia, Manchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with impeccable service and fantastic food.We were treated like royalty. Our room had the most beautiful view toward the sea, room itself was large, brights and very stylish. Food in the restaurant is just on point. Great local produce prepared with care and highest skills. We hope to be back
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2020

8/10 Good

Matt

Liked: Cleanliness, staff & service, room comfort
Friendly and attentive staff great golf memorabilia. Overall wonderful place but it is a bit tired and could use a remodel.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020