Porch
Check availability

Reviews of Chateau Nova Yellowhead

3 out of 5
Chateau Nova Yellowhead
13920 Yellowhead Trail, Edmonton, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 659 out of 1091 reviews" "
Rating 8 - Good. 299 out of 1091 reviews" "
Rating 6 - Okay. 78 out of 1091 reviews" "
Rating 4 - Poor. 30 out of 1091 reviews" "
Rating 2 - Terrible. 25 out of 1091 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jesse

Business traveler
Liked: Cleanliness
Friendly staff painless check in and out and nicest rooms I've ever stayed in from across Canada. I would highly recommend.
Stayed 1 night in May 2024
Response from Valeria on May 23, 2024
Dear Jesse,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

4/10 Poor

Corey

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Room was clean and big. But the bathroom fan makes a bad squealing noise. Baseboards in the bathroom are waterlogged and rotting and front desk staff was not very friendly.
Stayed 1 night in May 2024
Response from Valeria on May 20, 2024
Dear Corey,Thank you for your feedback, we are happy that, overall, you have enjoyed your stay with us, but regret to hear that, bathroom fan and baseboards had ruined your experience somewhat and we hope to have this issue fixed before your next visit. Thank you again for your comment, we do appreciate all feedback as it gives us opportunity to grow and better our services.

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Arsh on May 19, 2024
Dear Rhonda,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service
Dirty and really unhelpful staff
Stayed 1 night in May 2024
Response from sandor on May 21, 2024
Good Day Crystal,We appreciate your feedback, however, you have not stayed at the Chateau Nova Yellowhead Hotel, so the "dirty" comment we will disregard. You tried to cancel your reservation at 5pm on the day of your check-in, we are sorry that we were not able to accommodate this request, as we have a 24 hour cancelation policy, which is clearly stated on all booking sites and is industry standard. Thank you for taking the time to leave a comment, have a wonderful day.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great value for a clean room
Stayed 2 nights in May 2024
Response from Arsh on May 19, 2024
Dear Steve,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day

6/10 Okay

Adrienne

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Food delivery took two hours because of the yellow head construction. Upstairs neighbors, noisy, and running around all night and then again early in the morning. Very noisy. Couldn’t find how to turn on AC, room was pretty hot.
Stayed 1 night in May 2024
Response from Arsh on May 19, 2024
Dear Adrienne,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We apologize for the inconvenience that may caused during your stay during the AC not functioning properly, we have informed our Maintenance personnel to check on it, Thank you again, have a wonderful day.

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's our go to place
Stayed 1 night in May 2024
Response from Arsh on May 14, 2024
Dear Kevin,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day

8/10 Good

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Arsh on May 14, 2024
Dear Marcy, We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When there was another guest making noise, theg stepped in promptly to resolve the situation.
Stayed 2 nights in May 2024
Response from sandor on May 13, 2024
Dear Martin,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and amenities were excellent. The only thing that was frustrating was the toilets in room have no flushing power. Would definitely stay again.
Stayed 3 nights in May 2024
Response from sandor on May 13, 2024
Dear Wendy,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 1 night in May 2024
Response from sandor on May 13, 2024
Dear Anna,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

10/10 Excellent

Memet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect 👍
Stayed 1 night in May 2024
Response from Valeria on May 11, 2024
Dear Memet,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

10/10 Excellent

Shelley, Stettler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. Clean. Well maintained. Restaurant and Lounge serve delicious meals at very reasonable prices. Staff is friendly and courteous. Excellent place.
Stayed 1 night in May 2024
Response from Arsh on May 11, 2024
Dear Shelley, Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

8/10 Good

Wayne, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Access limited due to construction.
Stayed 2 nights in May 2024
Response from Arsh on May 11, 2024
Dear Wayne,Thank you for your feedback, i apologize for the inconvenience that may have caused due to the construction going around the hotel. Thank you again for your comment, we do appreciate all feedback as it gives us opportunity to grow and better our services.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Valeria on May 11, 2024
Dear James,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

8/10 Good

Serge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room.
Stayed 4 nights in May 2024
Response from Arsh on May 11, 2024
Dear Serge,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day

8/10 Good

TRINA, SHERWOOD PARK

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Arsh on May 11, 2024
Thank you for your feedback.

6/10 Okay

Chris, Whitecourt

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to Yellowhead
Stayed 1 night in May 2024
Response from Valeria on May 9, 2024
Dear Chris,Thank you for your feedback, we regret to hear that you weren't 100% satisfied with us and would love to hear what we can do better, so we can have the issue fixed before your next visit. Thank you again for your comment, we do appreciate all feedback as it gives us opportunity to grow and better our services.

6/10 Okay

gursimrat

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Due to rain, water was coming inside
Stayed 1 night in May 2024
Response from Arsh on May 8, 2024
Dear Gursimrat,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We apologize for the inconvenience that may have caused due to water dripping from the window, our Maintenance is working to fix it. Thank you again, have a wonderful day.

10/10 Excellent

Cong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation is not very convenient due to construction. Hotel is very clean.
Stayed 1 night in May 2024
Response from Valeria on May 6, 2024
Dear Cong,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service
Staff were great room was clean
Stayed 1 night in May 2024
Response from Valeria on May 6, 2024
Dear Peter,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

10/10 Excellent

Sheryl

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This was a fantastc stay. The staff was very accommodating. Dog friendly and great food. The only thing that would have made our stay better would be a Kurig in the room. The standard small 2 cup coffee maker was a bit unexpected in such a great hotel.
Stayed 1 night in Apr 2024

8/10 Good

Magnus

Traveled with partner
Liked: Cleanliness, staff & service
It was SUPER quiet. And the lounge was very nice a very reasonable prices. No bathtub unfortunately
Stayed 2 nights in Apr 2024
Response from Arsh on May 4, 2024
Dear Magnus,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again, have a wonderful day.

10/10 Excellent

Tracy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay beds are comfortable & rooms are very clean.
Stayed 3 nights in Apr 2024
Response from Arsh on May 4, 2024
Dear Tracy,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again, have a wonderful day.

10/10 Excellent

Koni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly. The upgrade is always nice. Rooms are quiet and clean and comfy. The restaurant is great and you get a discount. The staff at the restaurant are always pleasant
Stayed 1 night in Mar 2024
Response from sandor on May 1, 2024
Dear Koni,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your kind words, have a wonderful day.

10/10 Excellent

Raj

Stayed 1 night in Apr 2024
Response from Valeria on May 20, 2024
Dear Raj,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

10/10 Excellent

wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean property, nice staff road construction in area is only issue= not there fault
Stayed 1 night in Apr 2024
Response from sandor on May 1, 2024
Dear Wendy,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from sandor on May 1, 2024
Dear Robert,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

8/10 Good

Simeon

Liked: Cleanliness, property conditions & facilities
The property was strategically located and very accessible.
Stayed 2 nights in Apr 2024
Response from sandor on Apr 29, 2024
Dear Simeon,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

10/10 Excellent

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel off the Yellowhead. Big nice lobby and hallways. Room very clean and bed comfy. Would stay here again.
Stayed 1 night in Apr 2024
Response from Arsh on Apr 27, 2024
Dear Erica,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Arsh on Apr 27, 2024
Dear Austin,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again, have a wonderful day.

10/10 Excellent

Andreas

Stayed 1 night in Apr 2024
Response from Valeria on May 15, 2024
Dear Andreas,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

10/10 Excellent

Karen

Business traveler, Traveled with family
Friendly staff The room was very clean Will stay there again
Stayed 1 night in Apr 2024
Response from Valeria on Apr 24, 2024
Dear Karen,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel. We are delighted that you enjoyed your visit with us and do hope to host you on your next visit . Thank you again for your comment, have a wonderful day.

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from sandor on Apr 22, 2024
Dear Adam,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again, have a wonderful day.

10/10 Excellent

Jean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property that is kept very clean. There is no breakfast included but still good value for the money because the beds are very comfortable and the bedding is very nice.
Stayed 1 night in Apr 2024
Response from sandor on Apr 22, 2024
Dear Jean,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

8/10 Good

Lorene

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room.
Stayed 1 night in Apr 2024
Response from sandor on Apr 22, 2024
Dear Lorene,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

6/10 Okay

Yiu Hing

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Arsh on May 8, 2024
Dear Yiu,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious rooms
Stayed 1 night in Apr 2024
Response from sandor on Apr 22, 2024
Dear Tim,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

10/10 Excellent

Ayan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all beautiful place
Stayed 2 nights in Apr 2024
Response from sandor on Apr 29, 2024
Dear Ayan,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again for your comment, have a wonderful day.

10/10 Excellent

Cory, Chestermere

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean safe
Stayed 1 night in Apr 2024
Response from sandor on Apr 17, 2024
Dear Cory,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

8/10 Good

Gus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were great
Stayed 2 nights in Apr 2024
Response from sandor on Apr 17, 2024
Dear Gus,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

10/10 Excellent

Mary joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from sandor on Apr 17, 2024
Dear Mary,Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day.

10/10 Excellent

Jeff

Stayed 1 night in Apr 2024

4/10 Poor

Amber

Traveled with partner
Liked: Amenities
Disliked: Staff & service
We stayed in room 404. This room is under a mechanical unit that came on approximately every 20 minutes and shook the entire room. Someone left a dog in their room and went out and the dog barked until almost midnight. We called the front desk 3 times, but they just waited until the owners came back and nothing was done about the dog. There was mildew in the shower and red bacteria in the drain and along the lower tiles. The sink also smelled musty. The air conditioner didn't work on the automatic setting so the room was too hot. Light from the hallway comes in around the door so the room isn't dark. The laundry soap is scented so the sheets smell perfumed which may or may not both some people. Pros: The pillows are descent. The mattress was fine. The towels are thick. Lots of amenities are provided including a microwave, dishes, cutlery, a basin to wash dishes, tea towels, a dishcloth and dish soap. There is a kettle which many hotels don't seem to provide anymore.
Stayed 1 night in Apr 2024
Response from sandor on Apr 17, 2024
Dear Amber,Thank you for your review. At Nova Hotels, we strive to provide our guests with the utmost in customer service, and cleanliness, as it is truly the only ways to set ourselves apart in our industry. I am so very sorry that we did not live up to or exceed on your expectation. We sincerely appreciate your feedback and will be sure to address these concerns immediately. Thank you again for taking the time for the review.

10/10 Excellent

Oscar

Stayed 1 night in Apr 2024
Response from sandor on May 1, 2024
Dear Oscar,We appreciate your feedback and we do thank you for selecting the Chateau Nova Yellowhead Hotel as your choice accommodation. We are delighted that you enjoyed your stay with us and do hope to host you upon your next visit to Edmonton. Thank you again, have a wonderful day.

6/10 Okay

Nadia

Traveled with family
Disliked: Property conditions & facilities
Beautiful hotel, nice sized rooms, coveniently located. We have stayed here twice. But the toilet has horrific water pressure. Very frustrating
Stayed 2 nights in Apr 2024
Response from Arsh on Apr 13, 2024
Dear Nadia, Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day

6/10 Okay

Rod

Traveled with family
Liked: Cleanliness
Ok
Stayed 2 nights in Apr 2024
Response from Arsh on Apr 13, 2024
Thank you for the feedback

6/10 Okay

Charles

Business traveler
OK hotel. Nothing walkable in the area. Room a bit run down. Nothing so bad I wouldn't stay again.
Stayed 1 night in Apr 2024
Response from sandor on Apr 8, 2024
Dear Charles,Thank you for your review, I am so very sorry that we did not fully live up to or exceed your expectations. We sincerely appreciate your feedback, as it gives us an opportunity to grow and better our services.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Arsh on Apr 13, 2024
Dear Danielle, Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day

10/10 Excellent

Brenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big rooms
Stayed 1 night in Apr 2024
Response from Arsh on Apr 6, 2024
Dear Brenton, Thank you so much for taking the time to leave us your feedback and for selecting the Chateau Nova Yellowhead Hotel. We are extremely happy that you enjoyed your stay with us and do hope to host you again very soon. Thank you again, have a wonderful day