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Reviews of Coast Edmonton Plaza Hotel by APA

4 out of 5
Coast Edmonton Plaza Hotel by APA
10155 105th Street, Edmonton, AB

Reviews

8.4

Very Good

Rating 10 - Excellent. 1007 out of 2008 reviews" "
Rating 8 - Good. 574 out of 2008 reviews" "
Rating 6 - Okay. 208 out of 2008 reviews" "
Rating 4 - Poor. 105 out of 2008 reviews" "
Rating 2 - Terrible. 114 out of 2008 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Barry, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homeless and construction issues. Expensive, but i love the toilets and convenience.
Stayed 2 nights in Apr 2024

10/10 Excellent

Yssra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool spaces needs work
Stayed 1 night in Apr 2024

2/10 Terrible

Jocelyn

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
Stayed 5 days. Never again. I was overcharged for parking, the hotel is insanely noisy, pillows are awful asked for others and got a throw cushion, asked for a blanket and never got it, hot tub was broken, restaurant is never open when we needed (during the day or at night) insanely noisy hotel from Both inside and outside noise.
Stayed 4 nights in Apr 2024

4/10 Poor

Kristine

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
It feels like the property is trying, but having a tough time. The staff is very friendly and nice but the property needs some cleaning, this particular part of the street seems a bit rough (Cops were in front of the property several times and in the lobby), the pool area was really not clean or well kept. The biggest disappointment was dining. There are all these pictures of great dishes and on the ad-boards in the elevators and in front of the restaurant, and none of it was available. They had a buffet with what I believe was food taken out on the daily and re-used. the bacon smelled rancid. It was extremely poor. I'm not sure why they have so many pictures of food they do not serve throughout the hotel. Seems very odd.
Stayed 1 night in Apr 2024

10/10 Excellent

Stacey

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property however checkin is painful sometimes. Computers can be slow.
Stayed 1 night in Feb 2024

10/10 Excellent

Chloe Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing!
Stayed 4 nights in Apr 2024
Response from Yogi on Apr 28, 2024
Hello Chloe Ann,Wow, thank you for an amazing feedback! Please visit us again. We are glad that we met your expectations.Sincerely,Yogi SD - Duty Manager

10/10 Excellent

Kathleen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay at your hotel. Very cleanly and all the staff were very kind and helpful. will definitely be back if I’m ever in Edmonton again.
Stayed 2 nights in Apr 2024
Response from Yogi on Apr 28, 2024
Hello Kathleen,We are happy to hear that you had a great stay. Thank you very much for choosing our hotel. We look froward to your next visit.Sincerely,Yogi SD - Duty Manager

10/10 Excellent

Lise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was convenient and clean.
Stayed 1 night in Apr 2024
Response from Yogi on Apr 28, 2024
Hello Lise,Thank you very much for staying with us. We appreciate your feedback. Our ambassadors strive hard to ensure our guests are satisfied and happy. We look forward to seeing you again.Sincerely,Yogi SD - Duty Manager

6/10 Okay

Dalyce

Stayed 3 nights in Apr 2024
Response from Yogi on Apr 28, 2024
Hello Dalyce,We would like to know what happened so we can make the necessary adjustments to our processes and make it right for you as well. Please reach out to our front desk and I will connect with you as soon as possible.Sincerely,Yogi SD - Duty Manager

10/10 Excellent

Idris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor and furniture is modern, staff were friendly and service was prompt. Overall, great stay and will definitely stay here again.
Stayed 1 night in Apr 2024
Response from Yogi on Apr 28, 2024
Hello Idris,We are grateful for your feedback. We are glad that you had a great stay. We can't wait to welcome you back.Sincerely,Yogi SD - Duty Manager

4/10 Poor

carlos eduardo

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
They don't have proper parking. They sold me a parking spot on the parking beside the hotel, which is directly connected to the lobby of the hotel, but they claim it is not theirs, and when I went to park I couldn't find a spot anymore. They claimed that they could hold a spot for anybody, but I don't get how they can sell a spot and not hold it. The solution provided was canceling the parking fee for that day, so they wouldn't have a problem anymore, but now I would have the problem of where to park my car at almost 10:00 pm.
Stayed 2 nights in Apr 2024
Response from Yogi on Apr 25, 2024
Hello Eduardo,We deeply apologize again that you were not able to find parking. When there is a game or concert, parking can be a challenge in downtown. Sincerely,Yogi SD - Duty Manager

10/10 Excellent

Kevin, Saskatoon

Liked: Cleanliness, staff & service, property conditions & facilities
...
Stayed 2 nights in Apr 2024
Response from Yogi on Apr 24, 2024
Hello Kevin,Thank you for staying with us. We are glad that we seemed to have met all of your expectations. We hope to welcome you back.Sincerely,Yogi SD - Duty Manager

10/10 Excellent

clinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to every place I went on to visit. Highly recommend
Stayed 1 night in Apr 2024
Response from Yogi on Apr 22, 2024
Hello Clinton,Thank you very much for choosing our hotel. Yes, our location is close to everything of interest. We are grateful for your recommendation. We look forward to your next visit.Sincerely,Yogi SD - Duty Manager

10/10 Excellent

Sara

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very clean and good service
Stayed 2 nights in Apr 2024
Response from Yogi on Apr 22, 2024
Hello Sara,Thank you very much for staying in our hotel. We are glad that you enjoyed your stay with us. Our ambassadors strive hard to ensure our guests are happy and comfortable.Sincerely,Yogi SD - Duty Manager

8/10 Good

Lorraine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Construction hard to get to
Stayed 3 nights in Apr 2024
Response from Yogi on Apr 22, 2024
Hello Lorraine,Thank you for staying with us. We apologize for the inconvenience the construction has caused you. Sincerely,Yogi SD - Duty Manager

10/10 Excellent

Cara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and clean. Staff were very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Yogi on Apr 22, 2024
Hello Cara,Thank you very much for choosing our hotel. We are glad that you enjoyed your stay with us. We appreciate your feedback about our ambassadors. We hope to welcome you back.Sincerely,Yogi SD - Duty Manager

8/10 Good

Hannan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of construction around hotel
Stayed 1 night in Apr 2024
Response from Yogi on Apr 22, 2024
Hello Hannan,Thank you for staying with us. We apologize for the inconvenience it has caused you. Sincerely,Yogi SD - Duty Manager

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Yogi on Apr 20, 2024
Hello Shane,Thank you for choosing our hotel. We are glad that you had a good time. We would love to hear some of your experiences in our hotel. We look forward to your next visit.Sincerely,Yogi SD - Duty Manager

6/10 Okay

Trisha

Traveled with family
Liked: Cleanliness
Not the best check in system
Stayed 1 night in Apr 2024

8/10 Good

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Streets are blocked off due to construction hard to get in or out. Parking sucked $25 per noght
Stayed 2 nights in Apr 2024
Response from Yogi on Apr 20, 2024
Hello Tim,105 street where we are located is not totally blocked. From Jasper Avenue, 105 street is completely open to our hotel, past our hotel is where they blocked the road. In fact, from 102 Ave, one lane on 105 street is open going to Jasper Ave. With regards to parking, there is no free parking in downtown. We have the most reasonable parking rate, other hotels in downtown charge 30-35/night. Sincerely,Yogi SD - Duty Manager

8/10 Good

L., Grande Prairie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything Room is Very Dry
Stayed 1 night in Apr 2024
Response from Yogi on Apr 20, 2024
Hello L.,Thank you for staying with us. On your next visit, if you find the room dry, please let front desk now so we can send you a humidifier, if available.Sincerely,Yogi SD - Duty Manager

10/10 Excellent

Cory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great
Stayed 1 night in Apr 2024
Response from Yogi on Apr 17, 2024
Hello Cory,Thank you very much for staying in our hotel. We are glad that you find your stay great overall. We look forward to welcoming you back.Sincerely,Yogi SD - Duty Manager

6/10 Okay

Kassidy

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Yogi on Apr 18, 2024
Hello Kassidy,It seems like we were not able to meet all of your expectations. We would like to know what happened so we can make things right for you and our operations. Kindly reach out to our front desk so I can connect with you and hear what you can share with us.Sincerely,Yogi SD - Duty Manager

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Yogi on Apr 17, 2024
Hello Trina,We are grateful for the for the 5-star rating! We are glad that you enjoyed your stay with us. We hope to welcome you back soon and share some details of your stay next time.Sincerely,Yogi SD - Duty Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yogi on Apr 16, 2024
Hello Daniel,Thank you for staying with us. We are glad that you seemed to have enjoyed your time with us. We hope next time you can share some details of your time spent with us.Sincerely,Yogi SD - Duty Manager

10/10 Excellent

Gwen Anne

Traveled with family
Liked: Staff & service, property conditions & facilities
C
Stayed 2 nights in Apr 2024
Response from Yogi on Apr 16, 2024
Hello Gwen Anne,We appreciate you choosing our hotel. We are glad that we seemed to have met all of your expectations. Our ambassdors strive hard everyday to ensure our guests are happy and satisfied with our service. We look froward to your next visit.Sincerely,Yogi SD - Duty Manager

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Apr 2024
Response from Yogi on Apr 16, 2024
Hello Barry,Thank you very much for staying with us. We are glad that enjoyed your time in our hotel. And thank you for appreciating the hardwork of our ambassadors. We hope to wlecome you back soon.Sincerely,Yogi SD - Duty Manager

8/10 Good

Margaret

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fine, however, having bigger towels (bath towels) and more towels would have been nice.
Stayed 1 night in Apr 2024
Response from Yogi on Apr 16, 2024
Hello Margaret,Thank you for staying with us. Your feedback on the towels is noted. For now, or on your next visit, you can always let front desk know if you need more towels delivered to your room. We're more than happy to do it for you. We hope you'll visit us again.Sincerely,Yogi SD - Duty Manager

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2024
Response from Yogi on Apr 11, 2024
Hello Daniel,Thank you for choosing our hotel. We appreciate your feedback. We hope yo welcome you again soon.Sincerely,Yogi SD - Duty Manager

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Apr 2024
Response from Yogi on Apr 11, 2024
Hello Brian,Thank you for staying with us. We are glad that you enjoyed your time at our hotel. We hope to welcome you again soon.Sincerely,Yogi SD - Duty Manager

10/10 Excellent

Tara, Leduc

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This place is my go too for concerts and hockey games. Great location for walking.
Stayed 1 night in Mar 2024
Response from Yogi on Apr 11, 2024
Hello Tara,Thank you very much for staying with us again. We are grateful for your feedback. We are so glad that we're able to cater for your needs. We look forward to welcoming you back!Sincerely,Yogi SD - Duty Manager

10/10 Excellent

Minh

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Yogi on Apr 11, 2024
Hello Minh,Thank you very much for choosing our hotel. We are glad that we seemed to have met all of your expectations. Kindly share some details about your stay next time. We love to hear from our guests!Sincerely,Yogi SD - Duty Manager

4/10 Poor

Stu

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Yogi on Apr 10, 2024
Hello Stu,We would like to know what happened during your stay with us. So we can make things right for you and make necessary improvements to our operations. Kindly reach out to our front desk, then I will connect with you as soon as possible.Sincerely,Yogi SD - Duty Manager

6/10 Okay

Patrick, Edmonton

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Yogi on Apr 10, 2024
Hello Patrick,Thank you for you staying in our hotel. We seemed to have not met all of your expectations. We would like to know which area we need to pay attention to and make changes as necessary. We hope hope to hear from you soon.Sincerely,Yogi SD - Duty Manager

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the hotel is fine, average pretty much. The parking parkade area is old and grungy and the stairway is crumbling. But the hotel is good and great for going to an Oilers game. Walking distance to Rogers.
Stayed 2 nights in Apr 2024
Response from Yogi on Apr 10, 2024
Hello Kenneth,Thank you for staying with us. We appreciate your feedback. We hope to welcome you again on next Oilers game, or the next time you visit Edmonton.Sincerely,Yogi SD - Duty Manager

10/10 Excellent

Deanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Yogi on Apr 10, 2024
Hello Deanne,Thank you for choosing our hotel. We appreciate the 5-star rating. We are glad that you enjoyed your stay with us. We look forward to welcoming you again.Sincerely,Yogi SD - Duty Manager

10/10 Excellent

Larrissa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were kept clean and tidy. Front staff was pleasurable and greeting.
Stayed 3 nights in Apr 2024
Response from Yogi on Apr 10, 2024
Hello Larrissa,Thank you very much for choosing our hotel. We are grateful for your feedback. We are glad that you enjoyed your time with us. We look forward to your next visit.Sincerely,Yogi SD - Duty Manager

8/10 Good

Flynn

Stayed 1 night in Apr 2024
Response from Yogi on Apr 28, 2024
Hello Flynn,Thank you for choosing our hotel. On your next visit, please share some of your experiences. We love to hear from our guests.Sincerely,Yogi SD - Duty Manager

6/10 Okay

Ashley

Stayed 1 night in Apr 2024
Response from Yogi on Apr 28, 2024
Hello Ashley,It seems like we were not able to meet all of your expectations. Please let us know what happened so we can make things right for you and for our operations. Kindly reach out to our front desk and I will connect with you as soon as possible.Sincerely,Yogi SD - Duty Manager

10/10 Excellent

Jarrett

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kk
Stayed 1 night in Apr 2024
Response from Yogi on Apr 10, 2024
Hello Jarrett,Thank you for staying with us. We appreciate the 5-star rating. Our ambassadors strive hard everyday to ensure our guests are happy and comfortable. We hope you can share more on your next visit.Sincerely,Yogi SD - Duty Manager

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We booked a king suite and it was incredible
Stayed 1 night in Mar 2024
Response from Yogi on Apr 6, 2024
Hello Michelle,We are happy that you enjoyed your stay with us. We hope to welcome you again soon and create a memorable time for you again.Sincerely,Yogi SD - Duty Manager

10/10 Excellent

Alan, Cochrane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff!
Stayed 3 nights in Mar 2024
Response from Yogi on Apr 13, 2024
Hello Alan,Thank you very much for staying with us. We appreciate the 5-star rating. We are glad that you enjoyed your stay with us, and thank you for appreciating the commitment of our staff in ensuring our guests taken care of satisfied with our service. We hope you can give some details of the time you've spent in our hotel next time.Sincerely,Yogi SD - Duty Manager

2/10 Terrible

Ryan

Stayed 1 night in Mar 2024
Response from Yogi on Apr 26, 2024
Hello Ryan,It seems like we were not able to meet your expectations. We would like to know what transpired so we can make things right for you, and for our operations. Kindly let our front desk know so I can reach out to you as soon as possible.Sincerely,Yogi SD - Duty Manager

6/10 Okay

Nigel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Was alright, but check-in was a disaster and minimal parking available. Room was nice, but large construction outside.
Stayed 1 night in Mar 2024
Response from Yogi on Apr 5, 2024
Hello Nigel,We apologize for the wait at check in. There was a concert on March 29th when you checked in, the reason for the line up at the front desk. We ensure all stations are manned during busy nights. Parking can be a challenge in downtown when there are special events. We hope this will not discourage you to come visit us again. Sincerely,Yogi SD - Duty Manager

6/10 Okay

Sierra

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The bed had ?makeup? staining even though it appeared to be freshly washed and folded. Walls around the sink were splattered with toothpaste from top to bottom.
Stayed 1 night in Mar 2024
Response from Vincent G Romero - Guest Services Manager on Apr 4, 2024
Dear Sierra, Thank you for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA! I want to sincerely apologize for the bedding and for the condition of the bathroom. This is definitely not our standard. I will be sure to bring this up with our Executive Housekeeper so that they may coach the staff to be more prudent in these areas. I do hope that we have the opportunity to welcome you back to our property soon!

10/10 Excellent

Blair

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central location, very good access to the downtown core
Stayed 2 nights in Apr 2024
Response from Vincent G Romero - Guest Services Manager on Apr 4, 2024
Dear Blair, Thank you for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA! I am happy to hear that you enjoyed your stay! I do hope to see you again soon!

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady that checked us in was awesome and very helpful. I’ve never had a bad experience at a Coast Hotel. Whether it’s Coal Harbour, Chilliwack or Edmonton, all are great
Stayed 1 night in Apr 2024
Response from Vincent G Romero - Guest Services Manager on Apr 4, 2024
Dear Gregory, Thank you so much for choosing to stay with us here at Coast Edmonton Plaza Hotel by APA! I am so happy you enjoyed your stay, and thank you for mentioning what a great job Gurpreet did. I will be sure to let them know how much their efforts had a positive impact on your stay! I do hope we have the opportunity to welcome you back to our hotel soon!

6/10 Okay

Jason

Traveled with family
Parking was terrible in the parkade. We have stayed her multiple times this was definitely the least enjoyable.
Stayed 1 night in Mar 2024
Response from Arsh K.- F.D.S on Apr 1, 2024
Hello Jason,Thank you for choosing your stay with Coast Edmonton Plaza by APA. We are extremely sorry for the issues you had during your stay with the parkade. Please provide us with some more details about exactly what happened. We would like to make things right for you before your next visit. I assure you we are working diligently to meet our guests' expectations. We still hope to welcome you again.Regards,Arsh K.Front Desk Supervisor

8/10 Good

Julia, Dawson Creek

Stayed 2 nights in Mar 2024
Response from Yogi on Apr 20, 2024
Hello Julia,Thank you for choosing our hotel. We look forward to the next time you visit us again, and hopefully you can share some of your experiences with us.Sincerely,Yogi SD - Duty Manager

10/10 Excellent

Mike

Stayed 1 night in Mar 2024
Response from Yogi on Apr 20, 2024
Hello Mike,Thank you for staying with us. We appreciate the 5-star rating. We hope next time, you can share some details of how your stay went. We love to hear from our guests!Sincerely,Yogi SD - Duty Manager