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Reviews of Matrix Hotel

4 out of 5
Matrix Hotel
10640 100 Avenue NW, Edmonton, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 717 out of 1275 reviews" "
Rating 8 - Good. 339 out of 1275 reviews" "
Rating 6 - Okay. 134 out of 1275 reviews" "
Rating 4 - Poor. 49 out of 1275 reviews" "
Rating 2 - Terrible. 36 out of 1275 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David M Duty Manager on May 1, 2024
Thank you for taking the time to share your feedback with us. I am pleased to hear you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

Ornela, Edmonton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Duty Manager David Martinez on Apr 29, 2024
Thank you for your feedback! I am so glad to hear you had a fantastic stay and our team took great care of you! We look forward to seeing you again!

10/10 Excellent

Mckenzy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Duty Manager David M on May 1, 2024
I am so glad to hear you had a great stay and look forward to welcoming you back again soon!

6/10 Okay

Arland

Liked: Cleanliness, staff & service
The hotel was good, clean and staff were pleasant. However the parking was rediculously priced.
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on Apr 29, 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

4/10 Poor

Kristi

Disliked: Cleanliness, property conditions & facilities
The location of the Matrix is fantastic as it is walkable to many great restaurants and downtown Edmonton events. However, over the last couple of years we have noticed that it is getting more and more run down, and certain "perks" are no longer available; such as the breakfast. The outside parkade and outside area around by Starbucks is very dirts, littered with cigarette butts. We also noticed that only two small pillows are provided per bed now, hard to get comfy to watch TV. In lieu of this, I do feel that the value/quality do not match.
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on Apr 29, 2024
Thank you for taking the time to share your comments with us. Each concern shared will be taken into consideration.

8/10 Good

Terrence

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and I’ve slept better than I have in months. The only critique is the almost comically slow elevators which require consideration before leaving for wherever you need to be.
Stayed 4 nights in Apr 2024
Response from Duty Manager David M on Apr 28, 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

6/10 Okay

Andrew

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This is an older hotel with not so high end renovations. Is within walking distance to most downtown attractions.
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on Apr 29, 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Duty Manager David M on Apr 28, 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

8/10 Good

Robert

Liked: Cleanliness
Disliked: Amenities
I like the location of this property as is close to family I visit. It's a decent hotel at typically a good price point. Its in decent condition overall. What I don't love is the price of parking and the free breakfast went to $18 tax but I think that is common with the majority of hotels that had offered this perk. Also it is not part of any loyalty program so don't build any perks or recognition no matter how much you stay there. The junior and platinum suites space is nice.
Stayed 5 nights in Apr 2024
Response from Joann Cato Front Office Manager on Apr 24, 2024
Thank you for your review. I am glad to hear you had a pleasant stay with us. The concerns mentioned are being shared with the relevant department heads. We hope to see you again on your next visit to Edmonton

10/10 Excellent

Bilal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all was it was a good hotel, just I hope there was a visible sign that they have a gym in the third floor, I only found out in my last day of checkout.
Stayed 3 nights in Apr 2024
Response from Duty Manager David Martinez on Apr 24, 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

10/10 Excellent

Lindsay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute hotel in a great area. Will definitely stay here again
Stayed 3 nights in Apr 2024
Response from Duty Manager David Martinez on Apr 24, 2024
I am so glad to hear you had a great stay and look forward to welcoming you back again soon!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David Martinez Duty Manager on Apr 24, 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff. Great room.
Stayed 3 nights in Apr 2024
Response from Duty Manager David Martinez on Apr 24, 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

8/10 Good

Lisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very convenient spot downtown
Stayed 1 night in Apr 2024
Response from Duty Manager David Martinez on Apr 24, 2024
I am so glad to hear you had a great stay and look forward to welcoming you back again soon!

10/10 Excellent

Yewande

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to pay for parking
Stayed 1 night in Apr 2024
Response from Duty Manager David Martinez on Apr 24, 2024
I am so glad to hear you had a great stay and look forward to welcoming you back again soon!

10/10 Excellent

randi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was super comfy. Modern decor and clean. The staff was so friendly, especially to my daughter.
Stayed 1 night in Apr 2024
Response from Duty Manager David Martinez on Apr 24, 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

8/10 Good

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing wrong, nothing special
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on Apr 20, 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

8/10 Good

Trevor

Business traveler
Liked: Cleanliness, staff & service, amenities
Clean rooms. But showing it’s age, couch felt like something I had in my college days,,, Over all comfortable but no wow factor
Stayed 2 nights in Apr 2024
Response from Joann Cato Front Office Manager on Apr 19, 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

10/10 Excellent

magrate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on Apr 18, 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

10/10 Excellent

Clinton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, convenient, quiet and safe.
Stayed 1 night in Apr 2024
Response from Jas, Duty Manager on Apr 17, 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

8/10 Good

kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown Close to restaurants The lounge in the hotel has slow service though.
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on Apr 18, 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

6/10 Okay

Shannon

Traveled with family
Liked: Staff & service
Property was aging a bit- would love to have a clock in the room, and dining options on weekends (or at least cocktails) past 10pm.
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on Apr 15, 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! The concerns mentioned will be taken into consideration. We hope to see you back again soon!

10/10 Excellent

Angela Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jas, Duty Manager on Apr 17, 2024
Thank you very much for the feedback, I am glad that you enjoyed your stay with us. We look forward to welcoming you back again.

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from Duty Manager David Martinez on Apr 15, 2024
Thank you for taking the time to share your feedback with us. I am pleased to hear you enjoyed your stay with us and look forward to seeing you again soon!

6/10 Okay

Dana

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location and staff was very friendly and accommodating. There should be more pillows added to the beds. Two are not adequate
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on Apr 15, 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again. The concerns mentioned will be taken into consideration.

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a reliable place to stay.
Stayed 1 night in Apr 2024
Response from Duty Manager David Martinez on Apr 13, 2024
Thank you for your feedback! I am so glad to hear you had a fantastic stay and our team took great care of you! We look forward to seeing you again!

6/10 Okay

Mikaela

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This property was okay. I liked the view from the 12th floor. Staff was pleasant. One odd feature of the room was the makeshift bathroom door that was on a track like barn door style. There was a wide crack between the frame and the door so it didn’t close completely. First time I’ve seen that in a hotel room. Have to pay for parking since it’s downtown Edmonton. There were chocolates on the pillows and an espresso machine in the room. Overall the stay was okay.
Stayed 2 nights in Apr 2024
Response from Joann Cato Front Office Manager on Apr 9, 2024
Thank you for taking the time to share your feedback with us. I am pleased to hear you enjoyed your stay with us and look forward to seeing you again soon!

6/10 Okay

Melissa

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had a staycation with my husband and was thoroughly disappointed. We decided to spend more on a larger room and it was right beside the elevator and very noisy. The bathroom was not clean and the couch was fabric and dark with stains. The bed was also extremely springy and hard. However location was convenient and staff were pleasant.
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on Apr 9, 2024
Thank you very much for taking the time to share your thoughts with us. I am thrilled that you had such a positive experience overall and look forward to welcoming you back soon! The concerns mentioned have been shared with the relevant department heads.

8/10 Good

julia

Traveled with partner
Very nice
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on Apr 8, 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

6/10 Okay

Sarah

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Jas, Duty Manager on Apr 9, 2024
Thank you for your review.We look forward to welcoming you back again.

10/10 Excellent

Tayler, Leduc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so far so good! my boyfriend and i are staying here for our anniversary! it’s downtown so it’s very close to many attractions! the hotel is very nice looking on the inside and out and so far the staff is very nice! I would recommend this hotel
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on Apr 7, 2024
Thank you very much for your feedback. I am glad to hear that our team exceeded your expectations in all areas and you enjoyed your time with us. We look forward to welcoming you back again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Nice hotel. Downtown Edmonton needs some TLC
Stayed 3 nights in Apr 2024
Response from Joann Cato Front Office Manager on Apr 7, 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

8/10 Good

Shelly

Traveled with partner
Disliked: Amenities
All great
Stayed 2 nights in Mar 2024
Response from Jas, Duty Manager on Apr 6, 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

10/10 Excellent

Danilo, Vegreville

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff and location is amazing. The beds are comfortable. The rooms are in need of a makeover/refresh.
Stayed 1 night in Mar 2024
Response from Jas on Apr 6, 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

8/10 Good

Anne

Stayed 3 nights in Mar 2024
Response from Duty Manager David Martinez on Apr 24, 2024
Thank you for taking the time to share your feedback with us. I am pleased to hear you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great friendly staff. room was excellent. Great location
Stayed 1 night in Apr 2024
Response from Jas, Duty Manager on Apr 11, 2024
Thank you for your feedback! I am so glad to hear you had a fantastic stay and our team took great care of you! We look forward to seeing you again!

10/10 Excellent

Rian

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. Clean and comfortable!
Stayed 3 nights in Mar 2024
Response from Duty Manager David Martinez on Apr 2, 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

10/10 Excellent

aru

Stayed 2 nights in Mar 2024
Response from Duty Manager David Martinez on Apr 21, 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

6/10 Okay

Brennan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room was decent , but could hear a dog barking down the hallway for hours straight at night time , and had to pay an extra 25$ for parking that wasn’t mentioned in the hotel fees. Good about the hotel is bed was comfy and checkout was at noon which gives plenty of time
Stayed 1 night in Mar 2024
Response from Duty Manager David Martinez on Mar 31, 2024
Thank you for your feedback. By charging for parking, we are able to be more competitive with our room rates to ensure you are getting the best value possible

8/10 Good

ROB

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good experience, the breakfast buffet is good, their coffee is really good. Rooms are quite small and dark, bathroom is tiny. I would stay again
Stayed 5 nights in Mar 2024
Response from Jas on Mar 30, 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon! Regards,JaspalDuty Manager

10/10 Excellent

Derek, lloydminster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The services were fantastic
Stayed 2 nights in Mar 2024
Response from Jas on Mar 28, 2024
Hello Derek,Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.Thank you,Regards,JaspalDuty Manager

10/10 Excellent

Suraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Duty Manager David Martinez on Apr 14, 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

6/10 Okay

Aurel

Disliked: Amenities, property conditions & facilities
The elevator was out of order, and we had to wait constantly. Also, buffet was not as good as normal as the coffee machine was out of order, which is what we look forward to. The cosmopolitan drink was not actually a cosmopolitan. It was a lemonade with vodka.
Stayed 2 nights in Mar 2024
Response from Joann Cato Front Office Manager on Mar 26, 2024
Thank you for taking the time to share your feedback. The concerns mentioned with be shared with the relevant department heads.

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was really expensive for what was offered. Only 1 elevator worked which made for really long waits. There's no gym No sauna No steam room. The coffee maker in the room was useless. The room was great The shower and bathroom great. Was clean. Decent view. No mini bar
Stayed 1 night in Mar 2024
Response from Joann Cato on Mar 25, 2024
Thank you for taking the time to leave a review. The concerns shared will be reviewed. We apologies for any long wait times due to the elevator. We do have a gym in-house.

6/10 Okay

ron

Liked: Cleanliness, staff & service
Broken elevator. Difficult to get to room and out of hotel.
Stayed 1 night in Mar 2024
Response from Joann Cato Front Office Manager on Mar 24, 2024
Thank you for sharing your feedback with us. I'm sorry for any delays experienced due to the elevator.

8/10 Good

Edward, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like plug in which was located in the lamp desk. It was worn out.
Stayed 1 night in Mar 2024
Response from Jas on Mar 24, 2024
Hello Edward,Thank you very much for the feedback, I am sorry you had an issue with plug in in the room. We will certainly consider this feedback as we move forward. We will follow up with the maintenance team to ensure they are functioning at optimal levels.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Platinum suite, excellent low cost luxury suite.
Stayed 1 night in Mar 2024
Response from Jas on Mar 23, 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

6/10 Okay

Tarrant

Traveled with group
Liked: Cleanliness, property conditions & facilities
Did not meet up to its hype
Stayed 1 night in Mar 2024
Response from Jas on Mar 21, 2024
Thank you for your feedback. I am sorry you did not have a memorable experience with us and would love the opportunity to discuss with you further. If you wish to do so, please contact me directly.

8/10 Good

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the social hour. That is a unique feature and will forever be in my mind when booking. I don't drink but my friends enjoyed it.
Stayed 2 nights in Mar 2024
Response from Jas on Mar 21, 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

10/10 Excellent

Suraj

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accomodating. Breakfast is great options and good variety.
Stayed 21 nights in Feb 2024
Response from Jas on Mar 20, 2024
Hello Suraj,Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.