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4/10 Poor
Wayne
Apr 25, 2024
Disliked: Property conditions & facilities
There was shampoo provided on first day but none after that. Last day the cleaning staff took the used soap and left a empty soap box. Poor cleaning services
Wayne
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 25, 2024
Thank you for taking the time to provide us with your feedback. Please accept our apologies for the missed toiletries during your stay. This could have been effectively resolved for you shall our staff been contacted about it while you were inhouse. It is our hope, however, that you will consider giving us the opportunity to better serve you in the future.
Loved the lady who prepped our breakfast on Sunday and Monday. Very personable and always busy busy. And so sweet and friendly.
Eileen
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 23, 2024
Thank you for staying with us! We are happy to hear you had a pleasant stay and that Marilyn at our breakfast bar greatly contributed to that. We look forward to welcoming you back in the future.
I stayed here for a week while starting a new job, and looking for a permanent place to live. The room was very clean and spacious. The staff were very friendly, kind, and helpful. Breakfast each morning was great. There were always plenty of options. I highly recommend staying here.
Jacki
Stayed 7 nights in Mar 2024
Response from Guest Services on Apr 12, 2024
Thank you for staying with us! We are happy you enjoyed your stay and truly appreciate your recommending our hotel to others.
Was a super nice place to stay. However hot tub was out of order. Pool has a constant cold breeze blowing on you which made it uncomfortable and freezing. Other then that awesome stay and one of the best breakfasts yet!!
The only complaint would the beds, didn't sleep well on cheap mattresses or expensive ones that where poorly made.
Now - Bedding, room, staff, small intimate bar, the restaurant serving some authentic Filipino food was all excellent 👌 We definitely will return.
William
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 5, 2024
Thank you for staying with us and for taking the time to provide us with your feedback. We look forward to having the opportunity to serve you again in the future.
I liked the comfort. The bed was cozy!!! The fireplace was perfect!!!
There was only decaf coffee and no tea though, that was disappointing.
Tamara
Stayed 1 night in Mar 2024
Response from CW on Apr 1, 2024
So glad you enjoyed the room and it's furnishings.Thank you for making us aware of the beverage tray items. We will inform housekeeping of these items and have them stocked . We would have happily offered you caffeinated coffee and tea sorry we were not informed of that.
10/10 Excellent
Ashley Marie
Traveled with family and small children, Traveled with partner
The lady at the desk was so kind. We received a free upgrade as there was a little mix up initially. I will definitely be back as the customer service is exceptional.
elaine
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 25, 2024
Thank you for staying with us! We greatly appreciate the feedback and look forward to serving you again in the future.
10/10 Excellent
Christie
Business traveler
Mar 23, 2024
Liked: Staff & service, amenities
Plugs in wobbly and loss cords wont stay in. Dated, worn
Christie
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 25, 2024
Thank you for staying with us. We truly appreciate the feedback.
The staff were lovely and it was quiet. However, the bed was extremely hard and uncomfortable, sheets overstarched and so rough I woke up with a red face. My room was at the end of a hall on the 2nd floor near the exit, and there was a very strong smell of cigarettes in the bathroom in the evening. The bathroom had two pubic hairs in the tub. Would not stay again.
Nicole
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 11, 2024
Thank you for taking the time to tell us about your recent experience at our hotel. We are very sorry that your experience did not meet your expectations at all; please allow us to express our sincerest apologies.
4/10 Poor
Glen, Lloydminster
Mar 7, 2024
Liked: Cleanliness, staff & service, amenities
The room was at 32 degrees and it took hours to warm up to a comfortable temperature. Good breakfast tho..
Glen
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 8, 2024
Thank you for staying with us. We truly appreciate the feedback.