I flew in late from a trip, spent the night with my mom. As she took the shuttle in the morning back to the airport, I slept in before travelling home later in the day. Housekeeping decided to walk into the room at 8am because our room number was on the shuttle list! No knocking on the door, just walked right in. Unfortunately there was no DND card in the room, and the door wasn’t deadbolted as I was still asleep when my mom left. When I called her to confirm, the front desk staff asked if we were checking out and she clearly explained we were not checking out and I was still in the room.
When I called the front desk to share my terrible experience she tried to blame the night auditor and try to explain. There is NO EXCUSE for this type of invasion of privacy at 8am without a formal check out!!! No apology or anything. Just a rude front desk agent. I will not stay here again.