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I was blown away at the quality check in process, the front desk staff are clear and knowledgeable, Ive stayed in hotels 3 nights every week for almost 10 years and the sawridge staff take first place. This place is just great I will be returning for my stays in Edmonton from now on! And the facilities on site are excellent, you won’t be disappointed if you stay here.
Thank you Kevin for the great review. We really appreciate it and we are looking forward to your next stay with us.
4/10 Poor
Richard
Apr 22, 2024
Richard
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 24, 2024
Thank you Richard for the review. We would like to know more about your stay with us and what went wrong.
6/10 Okay
Madora
Traveled with family
Apr 22, 2024
Liked: Cleanliness, staff & service, amenities
Property was nice, quiet hotel. Could use an upgrade with the bed, there was a dip in the bed and felt it was well used. Also there was only 3 pillows on a king size bed which was a struggle.
Madora
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 24, 2024
Thank you Madora for the review and the feedback. We apologize for any inconvenience this had been to you on your recent stay with us. The mentioned concerns and issues were brought up to the attention of Management and Housekeeping department. We are planning on renovations as well and we do hope that next time you stay with us we can meet up with your expectations.
6/10 Okay
Adrian
Apr 20, 2024
Liked: Property conditions & facilities
I feel kinda catfished! Pictures are lovely. Foyer and bar area is beautiful. I thought maybe my room was originally a 1980s motel that they just built around. Ripped carpet. Water stains on roof. Bashed corners of walls. Loud music played by cars sitting in front of at 2.20am, people fighting and smoking pot outside my ground floor window at 5:40am. Front desk lady wanted to be anywhere but there.
The bar staff was as you would expect. Nice and courteous
Can’t say I will be back.
Adrian
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 24, 2024
Thank you Adrian for the review and the feedback. We apologize for any inconvenience this had been to you on your recent stay. The mentioned concerns and issues were brought up to the attention of Management, Housekeeping and Maintenance departments. We are planning on renovations as well and we do hope that next time you stay with us we can meet up with your expectations.
Business Trip, room carpet was filthy, sticky in a lot of areas, no soap in room, one face cloth for two people, air conditioning didn’t work and room service didn’t come for second night so we had to request service. The room only had a stand up shower vs a tub which should have been told up front.
Overall it’s not the worst but when me and my fiance checked in I was told breakfast was included in my stay when we went to go have our breakfast the next morning we we’re then informed that Breakfast wasn’t included so there would be an extra charge, this is not a big deal however to be told one thing seems to me that there was a lack of communication between the managers and the resr of the staff
Bryce
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 24, 2024
Thank you Bryce for your review and feedback. We apologize if there was any miscommunication. Breakfast buffet is available daily but unfortunately it is not included in the room rate. We apologize again and we look forward to seeing you again.
Extremely loud if you’re staying adjacent to the restaurant. Had a sport tournament the following day and kids couldn’t fall asleep from the loud music coming from the lounge. Room was large but no lighting. Definitely not staying here again.
Calissa
Stayed 2 nights in Apr 2024
Response from Guest Services - Yordanka Stefanova on Apr 17, 2024
Thank you for the feedback Calissa. We apologize for the inconvenience you had experienced on your recent stay with us. We have brought the mentioned by you concerns and issues to the attention of Management. We apologize again for the inconvenience and please reach out to me directly if you decide to stay with us again. We will do our very best this time to provide an enjoyable stay.
My stay was very underwhelming. Place didn’t feel overly clean. Elevators were sketchy, buttons wouldn’t always work. 1 bar of soap provided, had to share between sink and shower.
Derek
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 31, 2024
Thank you, Derek for your review and feedback! We sincerely apologize for any inconvenience. Did you notify the Front office that you had only one soap and we would have delivered some extra amenities. We apologize again for the inconvenience, and we hope to see you again.
There were some trains at night. Everything else was great. Staff were friendly and professional.
Graham
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Graham. We greatly appreciate the feedback and the review. We look forward to your next stay with us.
6/10 Okay
Loewen
Business traveler
Mar 13, 2024
Liked: Staff & service
The hotel was adequate for an overnight stay. It was clean but it could use an update. It smelled like a gym locker room and the carpets had stains
Loewen
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 3, 2024
Thank you Loewen for the feedback. We apologize for any inconvenience you had experienced on your recent stay with us. The mentioned issues/concerns had been brought up to the attention of Management. We look forward to your next stay with us.
6/10 Okay
Laurie
Traveled with family
Mar 11, 2024
Liked: Cleanliness, staff & service
Room was clean, staff friendly however the elevators were a bit sketchy. We would stay here again.
Laurie
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 3, 2024
Thank you Laurie for the review and the feedback. The issue with the elevator had been brought up to the attention of the Maintenance Department and they are working on getting it fixed. We apologize for any inconvenience you had experienced. We look forward to your next stay with us.
6/10 Okay
Ken
Mar 11, 2024
Needs a Reno
Ken
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 3, 2024
Thank you Ken for the review and the feedback. We have addressed the mentioned concern by you to the attention of Management. We look forward to your next stay with us.
Stayed for one night and it was great, beautiful facility ! The king bed room was quite spacious, clean and the hotel was quiet! Close to lots of dining options
Raine
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Raine. We greatly appreciate the feedback and the review. We look forward to your next stay with us.
8/10 Good
Sabrina
Traveled with family and small children
Mar 10, 2024
Liked: Cleanliness, staff & service, amenities
Nice clean hotel. Beds were the old spring kind so not the comfiest. However would recommend this hotel.
Sabrina
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Sabrina. We greatly appreciate the feedback and the review. We look forward to your next stay with us.
8/10 Good
Connie Peggy
Traveled with partner
Mar 9, 2024
Liked: Property conditions & facilities
Location
Connie Peggy
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Connie Peggy. We greatly appreciate the feedback and the review. We look forward to your next stay with us.
8/10 Good
Lori
Mar 7, 2024
Liked: Cleanliness, staff & service, amenities
Very noisy. Room near furnace which is extremely loud
Lori
Stayed 2 nights in Feb 2024
Response from Guest Services on Apr 3, 2024
Thank you Lori for the review and the feedback. We apologize for any inconvenience you had experienced. We look forward to your next stay with us.
4/10 Poor
Chris
Traveled with partner
Mar 7, 2024
Disliked: Cleanliness, amenities
Initial thoughts were the hotel was old and rundown. Rooms smell like they’ve been smoked in & there was a constant smell of weed in the hallways. Vending machines didn’t work and limited snacks available at the front desk.
After the first night staying there, we were up early and went shopping all day. Upon returning around 4:30 we discovered our room hadn't been cleaned. No fresh towels. When we called the front desk, they said it could be up to 2 hours until we got towels and zero explanation why the room wasn’t cleaned besides they haven’t got to it yet.
If you like clean and punctual then I definitely wouldn’t recommend this hotel.
Chris
Stayed 2 nights in Mar 2024
Response from Guest Services - Yordanka Stefanova on Apr 17, 2024
Thank you for the feedback. We apologize for the inconvenience you had experienced on your recent stay with us. We have brought the mentioned by you concerns and issues to the attention of Management, Housekeeping and Maintenance Departments. We are planning on some renovations as well in the near future. We apologize again and please reach out to me directly if you decide to stay with us again. We will do our very best this time to provide an enjoyable stay.
8/10 Good
Karen
Traveled with pets
Mar 5, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Comfortable spacious room, good bed mattress however no microwave and fridge was tiny. Amenities need updating
Karen
Stayed 4 nights in Feb 2024
Response from Guest Services on Mar 20, 2024
Thank you Karen. We greatly appreciate the feedback and the review. We look forward to your next stay with us.
Thank you Jared for the great feedback and review! We are looking forward to your next stay with us!
4/10 Poor
Sophie
Traveled with family
Feb 26, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
My daughter and I stayed here for 1 night. When we arrived in our room, the carpets were soaking wet and there was a very strong cleaner/deodorizer smell. We left for a couple of hours and it hadn’t changed when we returned. The front desk were very efficient and apologetic, and moved us to a King Suite when I enquired about moving rooms. While this room had a great lay out, and lots of space, it was in need of maintenance and a good clean. The bathroom was spacious but run down. The shower handle fell off when I turned on the tap. Very dusty and grimy plug ins and areas around the floor. We managed the one night, but I wouldn’t stay here again.
I almost forgot…there were someone’s fake eyelashes stuck to the bathroom wall…gross!
Sophie
Stayed 1 night in Feb 2024
Response from Guest Services on Apr 3, 2024
Thank you Sophie for your feedback. We have addressed the mentioned issues by you to the attention of the Housekeeping and Maintenance Departments. We sincerely apologize for the inconvenience you had experienced.
Was surprising how beautiful the facility is. Decent rooms. Wish there was a microwave, but survived without. Beds were a little uncomfortable. Otherwise, I'd stay again and would definitely recommend.
Cory
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 3, 2024
Thank you Cory for the great feedback and review! Microwaves are upon request so please specify that you would like to have microwave in your room when booking your reservation and we will provide it. We are looking forward to your next stay with us!
Love the bed comfort, slept well, quiet and friendly staff. Not sure what the VIP means or what I get.
Tony
Stayed 2 nights in Jan 2024
Response from Guest Services on Mar 3, 2024
Thank you Tony for the great feedback and review! We are looking forward to your next stay with us! The VIP means that you will be prioritized for room upgrades upon availability.