El Cañal Vacations from $1,164

This was not the hotel we saw in pictures. We were very disappointed. The furniture was in poor shape, the linens and towels were older. We were unable to adjust the temperature in either of our rooms(up or down), Parking is available, for an undisclosed fee, but the local parking garage was less expensive and easier to access. The beautiful pool in the pictures is actually in the Spa pool for a fee. The biggest issue was the smell of the rooms. It was as if they had been smoked in. We requested to cancel our reservation for a refund so we could rebook elsewhere but the hotel refused to refund the prepayment. So we were forced to stay and endure the less than expected accommodations. Hotels.com was responsive, but left the entire decision up to the hotel and was not helpful. It is an okay place to stay for 1 night but not for an entire week.

The location is great and the flat very modern. The bathroom could have been cleaned better, we found hairs on the floor. The towel hooks also weren't fixed properly to wall. Soap dispenser in the shower was empty.

Only picky things to mention. The windows looked out onto reception so we had to keep the curtains closed all the time. The were a few marks in the cutlery draw. This is all very much outweighed by tge staff, cleanliness and comfort. Would definitely recommend.

Lovely view from balcony pleasant staff very clean Relaxing atmosphere beautiful beach and great amenities would definitely recommend it