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Reviews of Hampton Inn Springfield South Enfield

2.5 out of 5
Hampton Inn Springfield South Enfield
20 Phoenix Avenue, Enfield, CT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 608 out of 1002 reviews" "
Rating 8 - Good. 284 out of 1002 reviews" "
Rating 6 - Okay. 69 out of 1002 reviews" "
Rating 4 - Poor. 17 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
12:00 checkout!
Stayed 1 night in Apr 2024

10/10 Excellent

Amber

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kurt Lookabaugh on Apr 23, 2024
Thank you for leaving this review Amber, we hope to see you again sometime soon!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean staff was very helpful cheerful considerate convenient to shopping and food restaurants.
Stayed 2 nights in Apr 2024
Response from Kurt Lookabaugh on Apr 22, 2024
Thank you for leaving this wonderful review! We hope to see you again sometime soon!

4/10 Poor

Ryan

Disliked: Staff & service
There was tons of noise and I couldn’t sleep. Some guest decided to pull in and blare rap music for 1.5 hours in the middle of the night partying in the parking lot.
Stayed 1 night in Apr 2024
Response from Kurt Lookabaugh on Apr 22, 2024
Thank you for sharing your experience with us, we are sorry for your unsatisfactory experience. Please notify hotel staff if this occurs in the future so we may mitigate these type of issues.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
When we checked-in we were greeted by Zahra who was very upbeat and positive. She gave us plenty of information. After checking our room, she asked if everything was good, and it was.
Stayed 1 night in Apr 2024
Response from Kurt Lookabaugh on Apr 22, 2024
Thank you for leaving this wonderful review, I will be sure to share this with Zahra so she knows how valuable her customer service! We hope to see you again sometime soon.

10/10 Excellent

Byung Kwan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast!!
Stayed 1 night in Apr 2024
Response from Kurt Lookabaugh on Apr 20, 2024
Thank you for the glowing review, we hope to see you return sometime soon!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay at this hotel in Enfield CT. Never had any problems. Staff courteous and helpful,
Stayed 4 nights in Apr 2024
Response from Kurt Lookabaugh on Apr 16, 2024
Thank you for this review Daniel. We look forward to seeing you again, please let us know if you ever need anything from us!

2/10 Terrible

Meghan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kurt Lookabaugh on Apr 16, 2024
I am sorry to hear you did not enjoy your stay, please let us know what we could have done to have made your stay better.

10/10 Excellent

sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We usually stay here when we are in town. It's close to everything we need.
Stayed 1 night in Apr 2024
Response from Kurt Lookabaugh on Apr 16, 2024
Thank you for taking the time to leave this review, we hope to see you return again sometime soon!

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed being conveniently near everything.
Stayed 3 nights in Apr 2024
Response from Kurt Lookabaugh on Apr 16, 2024
Thank you for leaving this review with us, please let us know what we could have done to make your stay a 5!

10/10 Excellent

Yongxin, North Royalton

Traveled with family
Liked: Amenities
Great
Stayed 2 nights in Apr 2024
Response from Kurt Lookabaugh on Apr 13, 2024
Thank you for leaving this wonderful review! We hope to see you return to the hotel soon!

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so pleasant and accommodating. Perfect Stay.
Stayed 1 night in Apr 2024
Response from Kurt Lookabaugh on Apr 13, 2024
Thank you for sharing you experience with us at the hotel. We hope to see you return sometime soon!

2/10 Terrible

Bernard

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The General Manager Richard is dishonest.
Stayed 4 nights in Apr 2024

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Richard on Apr 2, 2024
Scott,Thank you for your feedback regarding the Hampton Inn-Enfield, CT. Our goal is for you to be delighted with every aspect of your stay, and posting your review is helpful. Safe travels-Richard AustermannGeneral Manager

10/10 Excellent

Joseline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Richard on Apr 1, 2024
Joseline,We appreciate you selecting the Hampton Inn-Enfield for your stay and thank you for the 5 star review you gave us on Expedia. I am glad you enjoyed our property. Safe travels-Richard AustermannGeneral Manager

8/10 Good

Johnny

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room
Stayed 1 night in Mar 2024
Response from Richard on Apr 1, 2024
Johnny,Thank you for your feedback regarding the Hampton Inn-Enfield, CT. Our goal is for you to be delighted with every aspect of your stay.Safe travels-Richard AustermannGeneral Manager

10/10 Excellent

Charlena, Springfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from Richard on Mar 19, 2024
Charlena,We appreciate you selecting the Hampton Inn-Enfield for your stay and thank you for the 5 star review you gave us on Expedia. I am glad you enjoyed our property. Safe travels-Richard AustermannGeneral Manager

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Richard on Mar 15, 2024
Daniel,Thank you for posting your review on Expedia. I’m very sorry to see you were not happy with your stay. I would like to investigate this. Please let me know your concerns regarding your stay.Richard Austermann General Manager

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff addressed my issues when I raised them.
Stayed 2 nights in Feb 2024
Response from Richard on Feb 26, 2024
Robert,Thank you for your valuable time posting your review on Expedia. I am glad the staff addressed the issues you had. We look forward to having another opportunity to be your home away from home in the future.Richard AustermannGeneral Manager

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay !!! I’ll Be back
Stayed 1 night in Feb 2024
Response from Richard on Feb 26, 2024
Ciara,Thank you for your feedback regarding the Hampton Inn-Enfield, CT. Our goal is for you to be delighted with every aspect of your stay, and your comments help us achieve that goal. Safe travels-Richard AustermannGeneral Manager

10/10 Excellent

Francis

Traveled with partner
Liked: Property conditions & facilities
It met all our expectations
Stayed 1 night in Feb 2024
Response from Richard on Feb 26, 2024
Thank you for your valuable time posting your review on Expedia. We look forward to having another opportunity to be your home away from home in the future.Richard AustermannGeneral Manager

8/10 Good

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Richard on Feb 26, 2024
Francine,We appreciate you selecting the Hampton Inn-Enfield for your stay and thank you for the 4 star review you gave us on Expedia. Safe travels-Richard AustermannGeneral Manager

10/10 Excellent

Carissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, efficient staff and safe.
Stayed 1 night in Feb 2024
Response from Richard on Feb 19, 2024
Carissa,We appreciate you selecting the Hampton Inn-Enfield for your stay and thank you for the 5 star review you gave us on Expedia. I am glad you enjoyed our property. Safe travels-Richard AustermannGeneral Manager

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Richard on Feb 19, 2024
Celia,We appreciate you selecting the Hampton Inn-Enfield for your stay and thank you for the 5 star review you gave us on Expedia. I am glad you enjoyed our property. Safe travels-

10/10 Excellent

Gary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Jan 2024
Response from Richard on Feb 19, 2024
Gary,We appreciate you selecting the Hampton Inn-Enfield for your stay and thank you for the 5 star review you gave us on Expedia. I am glad you enjoyed our property. Safe travels-Richard AustermannGeneral Manager

10/10 Excellent

John

Traveled with partner
Check in was fast and easy. Hotel is well lite and clean. There’s a Longhorn Steakhouse across the parking lot… walking distance. Thanks.
Stayed 1 night in Jan 2024
Response from Richard on Feb 19, 2024
John,Thank you for sharing your positive comments with us on Travelocity. It is nice to extend your compliments to the team. This will certainly contribute to their motivation and I have gladly passed your comments on. The time taken along with the effort made to share your observations with us is most appreciated.Safe travels-Richard AustermannGeneral Manager

10/10 Excellent

Ya-Ling

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could be better
We wish we could be at higher floor... We were right facing the parking lot and the road. It was lots noise
Stayed 1 night in Jan 2024
Response from Richard on Feb 19, 2024
Ya-Ling,We appreciate you selecting the Hampton Inn-Enfield for your stay and thank you for the 10 star review you gave us on Hotels.com. If you have a request for a specific floor, please call our front desk staff and we will accommodate your request if we can. Safe travels-Richard AustermannGeneral Manager

10/10 Excellent

donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman working the front desk was awesome; friendly, welcoming, talkative
Stayed 1 night in Dec 2023
Response from Richard on Feb 19, 2024
Donald,We appreciate you selecting the Hampton Inn-Enfield for your stay and thank you for the 5 star review you gave us on Expedia. I am glad you enjoyed our property. Safe travels-Richard AustermannGeneral Manager

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
No thank you
Stayed 1 night in Dec 2023
Response from Richard on Feb 19, 2024
Joyce,We appreciate you selecting the Hampton Inn-Enfield for your stay and thank you for the 5 star review you gave us on Expedia. I am glad you enjoyed our property. Safe travels-

8/10 Good

Brian

Stayed 1 night in Dec 2023
Response from Richard on Feb 19, 2024
Brian,We appreciate you selecting the Hampton Inn-Enfield for your stay and thank you for the 4 star review you gave us on Expedia. We appreciate you staying with us. Safe travels-Richard AustermannGeneral Manager

8/10 Good

L Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Richard on Feb 19, 2024
We appreciate you selecting the Hampton Inn-Enfield for your stay and thank you for the 8 star review you gave us on Hotels.com. Thank you for staying at our property. Safe travels-Richard AustermannGeneral Manager

8/10 Good

Cheryl A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Matthew Drozd Assistant General Manager on Dec 29, 2023
Thank you for taking the time to review your most recent stay at the Hampton by Hilton in Enfield, CT. I am glad to see that you had a pleasant experience and do hope we can continue to welcome you in your future travels. Have a safe a happy New Year.

8/10 Good

L Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for our family to converge. The staff is friendky and helpful.
Stayed 2 nights in Dec 2023
Response from Matthew Drozd Assistant General Manager on Dec 29, 2023
Thank you for taking the time to review your most recent stay at the Hampton by Hilton in Enfield, CT. I am glad to see that you and your family were quite comfortable and that our staff made it more enjoyable. We do hope we can continue to welcome you to the area in your future travels. Thank you again for choosing to stay with Hilton. Have a safe and happy New Year as well!

6/10 Okay

cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Had a lot of things in room that needed repair. A light was broken,one outlet by bed you couldn't plug anything in and usb broken. Coffee pot didn't work. Went to get coffee down in lobby which was supposed to be 24 hours and coffee was cold. There was a few people upset about coffee.
Stayed 3 nights in Dec 2023
Response from Matthew Drozd Assistant General Manager on Dec 29, 2023
Thank you for taking the time to review your most recent stay at the Hampton by Hilton in Enfield, CT. I truly apologize that your stay was not up to your expectations. We will note the concerns with the maintenance and Front Desk staff to ensure occurrences do not occur, but we do appreciate you letting us know. I do hope we can welcome you back one day and provide you a better overall experience. Thank you for choosing to stay with Hilton and safe travels.

10/10 Excellent

Emilio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Dec 2023
Response from Richard on Dec 11, 2023
Emilio,We appreciate you selecting the Hampton Inn-Enfield for your stay and thank you for the 5 star review you gave us on Expedia. I am glad you enjoyed our property. Safe travels-Richard AustermannGeneral Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Richard on Dec 11, 2023
Joseph,We appreciate you selecting the Hampton Inn-Enfield for your stay and thank you for the 5 star review you gave us on Expedia. I am glad you enjoyed our property. Safe travels-Richard AustermannGeneral Manager

10/10 Excellent

Heidi

Traveled with family
Friendly staff great breakfast quiet and clean
Stayed 2 nights in Dec 2023
Response from Richard on Dec 11, 2023
Heidi,We appreciate you selecting the Hampton Inn-Enfield for your stay and thank you for the 5 star review you gave us on Hotels.com. I am glad you enjoyed our property. Safe travels-Richard AustermannGeneral Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
B
Stayed 1 night in Nov 2023
Response from Richard on Nov 28, 2023
Heather,We appreciate you selecting the Hampton Inn-Enfield for your stay and thank you for the 5 star review you gave us on Expedia. I am glad you enjoyed our property. Safe travels-Richard AustermannGeneral Manager

6/10 Okay

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
the room was too cold
Stayed 2 nights in Nov 2023
Response from Richard on Nov 20, 2023
Melanie,Thank you for posting your comments on Expedia regarding your stay at the Hampton Inn-Enfield, CT. It is great to hear from our guests. I apologize the room was cold. Was the unit blowing out any warm air? Did adjusting the thermostat help at all?Safe travels- Richard Austermann General Manager

8/10 Good

Celina

Stayed 2 nights in Nov 2023
Response from Richard on Dec 11, 2023
Celina,Thank you for your feedback regarding the Hampton Inn-Enfield, CT. Our goal is for you to be delighted with every aspect of your stay, and your feedback helps us achieve that goal. Please let me know if we could have done anything to exceed your expectations and earn an overall score of 5. Thank you for being our guest! Safe travels-Richard AustermannGeneral Manager

10/10 Excellent

Thomas

Stayed 1 night in Nov 2023
Response from Richard on Dec 11, 2023
Thomas,We appreciate you selecting the Hampton Inn-Enfield for your stay and thank you for the 5 star review you gave us on Expedia. I am glad you enjoyed our property. Safe travels-Richard AustermannGeneral Manager

8/10 Good

Joelene

Stayed 1 night in Nov 2023
Response from Richard on Dec 11, 2023
Joelene,Thank you for your feedback regarding the Hampton Inn-Enfield, CT. Our goal is for you to be delighted with every aspect of your stay, and your feedback helps us achieve that goal. Please let me know if we could have done anything to exceed your expectations and earn an overall score of 5. Thank you for being our guest! Safe travels-Richard AustermannGeneral Manager

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Matthew Drozd Assistant General Manager on Nov 16, 2023
Thank you for taking the time to review your recent stay! We are glad to see that you enjoyed your stay. We do hope we can continue to welcome you to our hotel in your future travels. Thank you for choosing to stay with Hilton!

10/10 Excellent

Tuere

Traveled with family
Great place. Clean, pool is nice. Best free breakfast I have ever seen. There was a car that hit broken into AND tires stolen the next morning though!
Stayed 1 night in Nov 2023
Response from Matthew Drozd Assistant General Manager on Nov 15, 2023
Thank you for taking the time to review your most recent stay at the Hampton by Hilton in Enfield, CT. I am glad to see that you found our accommodations fitting for your travel needs. We are sorry for the incident that occurred in our parking lot overnight and are working with the local Police so that situations like this can be prevented. I hope we can welcome you back to our property in your future travels. Thank you again for choosing to stay with Hilton and safe travels.

8/10 Good

Yuanqing

Liked: Cleanliness, staff & service
I like the location，and everything， except noise below room number 211. Every night after 8:30pm， there was noise for several hours.
Stayed 4 nights in Nov 2023
Response from Matthew Drozd Assistant General Manager on Nov 15, 2023
Thank you for taking the time to review your most recent stay at the Hampton by Hilton in Enfield, CT. I am happy to see that you had a pleasant stay with us aside from the noise disturbance from your room. I appreciate you letting us know that way we can investigate as to what the cause may be. I hope we can welcome you back and be able to provide you a perfect stay. Thank you for choosing to stay with Hilton and safe travels.

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Richard on Nov 13, 2023
Karen,We appreciate you selecting the Hampton Inn-Enfield for your stay and thank you for the 10 star review you gave us on Hotels.com. I am glad you enjoyed our property. Safe travels-Richard AustermannGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Richard on Nov 6, 2023
We appreciate you selecting the Hampton Inn-Enfield for your stay and thank you for the 10 star review you gave us on Hotels.com. I am glad you enjoyed our property. Safe travels-Richard AustermannGeneral Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy staying at this hotel. Great location
Stayed 6 nights in Sep 2023
Response from Richard on Nov 3, 2023
Andrew,Thank you for posting your comments on Expedia regarding your stay at the Hampton Inn-Enfield, CT. We appreciate the observations and nice scores you gave us. It is great to hear from our guests.Safe travels- Richard Austermann General Manager

10/10 Excellent

kelly

Traveled with pets, Traveled with family
Liked: Staff & service, property conditions & facilities
I travel with a wheelchair, bound parent, as well as a dog, and it is never an issue staying here.
Stayed 2 nights in Oct 2023
Response from Richard on Nov 2, 2023
Kelly,Thank you for posting your comments on Expedia regarding your stay at the Hampton Inn-Enfield, CT. We appreciate the observations and nice scores you gave us. It is great to hear from our guests.Safe travels- Richard Austermann General Manager

8/10 Good

SHAWN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Richard on Oct 30, 2023
Shawn,We appreciate you selecting the Hampton Inn-Enfield for your stay and thank you for the 4 star review you gave us on Expedia. If there is anything we could have done better, please let me know. Safe travels-Richard AustermannGeneral Manager