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Reviews of Fairfield Inn & Suites by Marriott Springfield Enfield

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 482 out of 786 reviews" "
Rating 8 - Good. 177 out of 786 reviews" "
Rating 6 - Okay. 69 out of 786 reviews" "
Rating 4 - Poor. 31 out of 786 reviews" "
Rating 2 - Terrible. 27 out of 786 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Yoanhil

Liked: Amenities
.
Stayed 3 nights in May 2024

8/10 Good

david

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 3 nights in May 2024
Response from Staff on May 9, 2024
David, thank you for the positive feedback and review! Please let us know how to make it a 5/5 for your next stay!

8/10 Good

Carlos A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected
Stayed 1 night in May 2024
Response from Staff on May 7, 2024
Carlos, thank you for the review and feedback! Please let us know how we can make it a 5/5 for your next stay.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff, great breakfast, comfortable bed, great shower. But it’s pet friendly and the walls are kind of thin so if you’re a light sleeper the occasional dark bark or others coming in late or waking up early will disrupt your sleep.
Stayed 1 night in May 2024
Response from Staff on May 7, 2024
Michael, thank you for the positive review and the feedback! We hope to see you back soon!

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Staff on May 4, 2024
Andrew, thank you for the 5/5 review! We hope to see you back again soon!

10/10 Excellent

Jodi, Nashua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was super friendly. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from Staff on May 4, 2024
Jodi, thank you for the positive review and kind words about our staff! We hope to see you back soon!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Staff on May 4, 2024
Erica, thank you for the 5/5 rating!

6/10 Okay

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was clean and conveniently located for us. Check-in was easy and our request for a high floor was easily accommodated. The night we stayed there were two events at the hotel — a bridal shower and a college semi-formal. So being away from the loud noise was appreciated. The room was a good size but the sofa bed was really small (a twin) and very uncomfortable. Despite being on top floor, we could hear the loud music from the events downstairs. That night there also was a fire and we had to evacuate. Upon our return and checkout the following morning nobody even asked how was our stay or apologized for the inconvenience the night before. Even a small gesture like comping us for some water or snacks we got after waiting outside in our car during the evacuation, would have been nice and, frankly, expected.
Stayed 1 night in Apr 2024
Response from Staff on Apr 30, 2024
John, thank you for the feedback. We highly apologize for the noises and incident as well as any inconveniences it may of caused during your stay.

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was nice until the fire alarm so late at night.
Stayed 2 nights in Apr 2024
Response from Staff on Apr 30, 2024
Kathy, thank you for the kind comments and we highly apologize for this incident as well as any inconveniences it may have caused.

4/10 Poor

Luis

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Staff on Apr 30, 2024
Luis, thank you for taking the time to leave feedback. We hope to improve your experience for your next stay if you choose to stay again!

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Staff on Apr 30, 2024
Mia, thank you for the 5/5 review! We hope to see you back again soon!

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, the staff very friendly and in the best disposition
Stayed 2 nights in Apr 2024
Response from Staff on Apr 26, 2024
Ismael, thank you for the compliments to our staff and services!

10/10 Excellent

Angelina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Staff on Apr 26, 2024
Angelina, we appreciate the kind and positive review! We hope to see you back soon!

4/10 Poor

Joy

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Shower didnt work and not advised about parking fee until after the booking.
Stayed 1 night in Apr 2024
Response from Staff on Apr 30, 2024
Joy, thank you for taking the time to leave feedback. We will bring this to the attention of our maintenance team.

10/10 Excellent

Chin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay on a roadtrip
Stayed 1 night in Apr 2024
Response from Staff on Apr 25, 2024
Chin, thank you for the kind comment and feedback! We appreciate the 5/5 rating and hope to see you back again soon!

10/10 Excellent

Amanda

Easy check in, staff is super friendly, clean hotel! Great for a one night stay with a toddler
Stayed 1 night in Apr 2024
Response from Staff on Apr 26, 2024
Amanda, thank you for the positive review and feedback! We are glad you enjoyed your stay.

10/10 Excellent

Prince

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Apr 2024
Response from Staff on Apr 22, 2024
Prince, thank you for the 5/5 review. It is great to hear you loved your stay!

8/10 Good

SISAY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Apr 2024
Response from Staff on Apr 21, 2024
Sisay, thank you for the kind comments and are glad you enjoyed your stay at Fairfield Inn and Suites Springfield Enfield!

8/10 Good

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel stay. I would've given a better rating had my bonvey marriot points applied to my account like the receptionist said it would. However, I did not receive points for either nights stay.
Stayed 2 nights in Apr 2024
Response from Staff on Apr 20, 2024
Cassandra, we apologize you did not receive points. The points can be applied through booking on the website or mobile app of Marriott Bonvoy. We are here if you need any further assistance.

10/10 Excellent

Carlos

The staff and people was very friendly and informative of hotel. We felt the hospitality and welcoming, it was clean environment it was a great stay. I will definitely recommend Fairfield Hotel as a place to stay.
Stayed 1 night in Apr 2024
Response from Staff on Apr 20, 2024
Carlos, it is great to hear that you enjoyed your stay! We appreciate the kind comments as we strive to provide our guests with a positive, clean, and welcoming environment

10/10 Excellent

Bethany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went very easy and we were very happy 😊
Stayed 1 night in Apr 2024
Response from Staff on Apr 20, 2024
Bethany, thank you for the 5/5 review! We are happy to hear you had a great stay!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Staff on Apr 20, 2024
Ashley, we appreciate the positive comment and are glad you enjoyed your stay with Fairfield Inn and Suites Springfield Enfield!

8/10 Good

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property to stay at, stayed 2 nights. Breakfast was good, hotel looked fairly new
Stayed 2 nights in Apr 2024
Response from Staff on Apr 20, 2024
Justin, thank you for the positive feedback! Please let us know how to make it a 5/5 for your next stay!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 1 night in Apr 2024
Response from Staff on Apr 20, 2024
Amy, thank you for the 5/5 rating!

6/10 Okay

Noah

Business traveler
Liked: Cleanliness, staff & service
Stayed in better, certainly stayed in worse. Staff was nice. Room smelled of the funk though. Bed was comfy, bathroom wasn’t bad.
Stayed 1 night in Apr 2024
Response from Staff on Apr 14, 2024
Noah, we appreciate the feedback, the good and bad, as this helps us improve our services. We apologize that there was a smell in your room and this will be noted to the proper department. We hope to make a better impression for your next stay!

10/10 Excellent

Angelina

Stayed 2 nights in Apr 2024
Response from Staff on May 4, 2024
Angelina, we appreciate the 5/5 review and thank you for choosing Fairfield Inn Springfield Enfield

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room at a good price.
Stayed 1 night in Apr 2024
Response from Staff on Apr 11, 2024
David, we appreciate the positive feedback and 5/5 rating!

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and elegant
Stayed 2 nights in Mar 2024
Response from Staff on Apr 11, 2024
Angelina, thank you for the 5/5 rating! We appreciate you taking the time to leave feedback and hope to see you back soon!

6/10 Okay

Margot

We had a major problem housekeeping didn’t clean our room 2 different days. Had to get towels and stuff from the front desk. Finally one of the managers finally got them doing it. Also they charged us $7.00 a day for parking even in the handicapped parking area. Never had this happen anywhere before. Would not stay there again
Stayed 7 nights in Mar 2024
Response from Staff on Apr 3, 2024
Margot, we apologize for the inconvenience in not having housekeeping during your stay and this will be noted to our housekeeping department.

8/10 Good

Jennifer

Stayed 1 night in Mar 2024
Response from Staff on Apr 26, 2024
Jennifer, thank you for the positive review! Please let us know how to make it a 5/5 for your next stay!

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was comfortable
Stayed 1 night in Mar 2024
Response from Staff on Apr 1, 2024
Catherine, thank you for the positive rating and we hope to see you back again soon!

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private and comfortable
Stayed 1 night in Mar 2024
Response from Staff on Mar 25, 2024
Angelina, we are glad your stay was particularly comfortable for you. We hope to see you back soon!

10/10 Excellent

Joseph, Roseland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Staff on Apr 1, 2024
Joseph, we appreciate the 5/5 review! We hope to see you back soon!

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly. Bar/bistro area is very nice.
Stayed 1 night in Mar 2024
Response from Staff on Mar 25, 2024
Jodi, thank you for the recognition of our staff and restaurant at Fairfield Enfield, CT!

6/10 Okay

Lisa G

Traveled with family
Why I had to pay to park my car was ridiculous
Stayed 2 nights in Mar 2024
Response from Staff on Mar 25, 2024
Lisa G, there is a parking fee at our location but we hope you were still able to enjoy your experience as well as the hotel amenities

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new, with a nice restaurant within walking distance.
Stayed 1 night in Mar 2024
Response from Staff on Mar 23, 2024
Steve, we are happy you enjoyed the convenience of the location and we appreciate the positive rating!

10/10 Excellent

sanford

All good
Stayed 4 nights in Mar 2024
Response from Staff on Mar 19, 2024
Sanford, thank you for the 5/5 rating and kind positive review! We hope to see you back again!

6/10 Okay

Nordia

Liked: Cleanliness, staff & service, property conditions & facilities
As they say first impression last. My first night at the property around 11pm I was very tired after my flight only to realize when I was ready to lay down that the sheets on my bed was dirty. I was very disappointed and to make it worst this was very First stay at a Marriott Resort.
Stayed 4 nights in Mar 2024
Response from Staff on Mar 23, 2024
Nordia, this isn't the impression we want to leave our guests with and apologize for what you experienced. We hope to make your experience better for your next stay, if you choose to stay again.

10/10 Excellent

Judi, St. Louis

Traveled with family
Front desk was very accommodating
Stayed 1 night in Mar 2024
Response from Staff on Mar 14, 2024
Judi, thank you for the 5/5 rating and kind review. We are glad you enjoyed your stay at Fairfield Inn and Suites Enfield, CT!

8/10 Good

Dorian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Staff on Mar 14, 2024
Dorian, we appreciate the positive rating! Please let us know how we can make it a 5/5 for your next stay.

10/10 Excellent

Yoliemar

Stayed 1 night in Mar 2024
Response from Staff on Mar 14, 2024
Yoliemar, we appreciate the 5/5 rating!

10/10 Excellent

Olimar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. Very quiet and calm environment. great hospitality.
Stayed 1 night in Mar 2024
Response from Staff on Mar 14, 2024
Olimar, thank you for the positive review and kind comments. We strive to bring a clean and welcoming environment to our guests. We hope to see you back again soon!

4/10 Poor

Christopher

Disliked: Staff & service
We arrived after midnight and were told we had to wait 30 minutes for an "audit" to complete. Needless to say, after 10 hours in the car with two kids we weren't impressed - especially with the clerk who told us we should have arrived earlier and that it was our fault.
Stayed 1 night in Mar 2024
Response from Staff on Mar 10, 2024
Christopher, we strive to bring a friendly and welcoming atmosphere and apologize that you encountered this issue. We hope to make it a better experience for your next stay.

6/10 Okay

John

Stayed 1 night in Mar 2024
Response from Staff on Apr 1, 2024
John, thank you for the positive review. Please let us know how we can make it a 5/5 for your next stay!

10/10 Excellent

A-Yemisi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean and safe and charges a reasonable fee for parking.
Stayed 1 night in Feb 2024
Response from Staff on Mar 10, 2024
A-Yemisi, we appreciate the feedback and kind review! We hope to see you back soon!

10/10 Excellent

Shawn, Moncton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Marion was a very welcoming receptionist and hotel very clean and up kept Breakfast was good
Stayed 1 night in Feb 2024
Response from Staff on Feb 29, 2024
Shawn, we appreciate the kind comments for our staff and are glad you enjoyed your stay with Fairfield Inn and Suites Enfield, CT!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Staff on Feb 26, 2024
Richard, thank you for the positive rating. We are glad you enjoyed your stay with Fairfield Inn and Suites Enfield, CT!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from Staff on Feb 26, 2024
John, thank you for taking the time to leave a review! We appreciate the feedback and hope to see you back soon.

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Staff on Feb 19, 2024
Reyna, thank you for 5/5 rating! We hope to see you back again soon.

10/10 Excellent

Yavi

Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in Feb 2024
Response from Staff on Feb 17, 2024
Yavi, thank you for the 5/5 rating! We are glad you enjoyed your stay!