Eppenstein Vacations from $1,054

Room was cleaned daily. Bed was comfortable. Upon initial check in the gentlemen was not to pleasant and to be honest a bit rude, when I questioned him about staying an additional night, sure wish I got his name. On the flip side the next morning, there was another staff member (Sissi) which was extremely helpful on establishing a reservation for an additional night. There was another staff member (Irma) who also assisted. These 2 ladies deserve some type of recognition that each front desk employee should hold themselves to their standards of customer service and politeness.

The location was fantastic for Christmas markets. The check in lady was extraordinarily friendly and kind. The only issues we experienced were the tiny doorways and tight everything. Watch your head, I nailed mine several times at 6’3” tall. The building is a trillion years old, so you can’t have it all. The door to our room 20 never shut automatically which provided unnecessary stress of “is my room locked?” The bed had a massive hill type lump in between where two people sleep, preventing any comfortable cuddling. Otherwise a good experience. Tiny elevator! Salzburg is a must visit.

Great room. Close to the shops and restaurants

The staff were all lovely and everything was very clean and new throughout which was great. We were disappointed with the facilities considering that this is marketed as 4 star hotel. This is a B&B with basic continental breakfast. If you are OK with that then I don't think you will be at all disappointed. Don't expect a 4 star hotel though. Reception and front door are locked after 7pm and there were no hot drinks facilities in the rooms and just a very basic TV.

Very friendly staff, good location