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Reviews of Best Western Grand Manor Inn

2.5 out of 5
Best Western Grand Manor Inn
971 Kruse Way, Springfield, OR

Reviews

8.2

Very Good

Rating 10 - Excellent. 464 out of 1000 reviews" "
Rating 8 - Good. 304 out of 1000 reviews" "
Rating 6 - Okay. 109 out of 1000 reviews" "
Rating 4 - Poor. 73 out of 1000 reviews" "
Rating 2 - Terrible. 50 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Mandy

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WAY overpriced! I felt ripped off. The property was under construction and was unsafe and loud. I was there for a marathon and couldn’t sleep because of the construction. This place should not have been open. Because of construction parking was limited. The staff was unfriendly and rude. I have stayed at a lot of best western hotels and had a good experience. Unfortunately this was the worst hotel experience I have ever had and I would not recommend this hotel to anyone.
Stayed 1 night in Apr 2024

6/10 Okay

Sharon

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jordan Miller on Apr 23, 2024
Thank you for the review.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jordan Miller on Apr 23, 2024
We appreciate the perfect score. Thank you.

8/10 Good

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was under construction but the staff was great and helpful. I enjoyed my stay.
Stayed 2 nights in Apr 2024
Response from Jordan Miller on Apr 23, 2024
We appreciate your understanding as we work quickly to finish our construction.

4/10 Poor

Jeremiah

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It was under construction
Stayed 1 night in Apr 2024
Response from Jordan Miller on Apr 23, 2024
We appreciate your understanding as we work quickly to finish our construction.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, has a morning breakfast selection which is very convenient.
Stayed 2 nights in Mar 2024
Response from Jordan Miller on Apr 4, 2024
We are glad to hear you enjoyed your stay.

8/10 Good

Lisa

Stayed 1 night in Mar 2024
Response from Jordan Miller on Apr 23, 2024
We appreciate your score. Thank you.

10/10 Excellent

Debra

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is undergoing an update. We stayed in a king accessible room. The shower made life easy and a stool was provided. The wall of the shower was damaged and duct taped together. The floor is a little slippery and would benefit from more texture or small grouted tiles. There was no soap dish in the shower. The grab bars were great. The other suggestion would be to lower the bed so it's easier for a handicapped person to get into it. The bed was also a little too soft for me. I was getting a hospital procedure the next day so did not sleep much. But the facility was very quiet and I only heard a few small noises from other guests. I did not get to eat breakfast but my husband was happy with his. Also thanks for having the small snacks available for purchase at not too exorbitant prices. It made it easier not having to go to the store in the Gateway area. The man who checked us in that evening was great--very friendly, professional, and efficient. He made us feel welcomed.
Stayed 1 night in Mar 2024
Response from Jordan Miller on Mar 22, 2024
We appreciate the great review.

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice room, and clean. Note: Property being renovated; lots of construction. Clearly in transition.
Stayed 1 night in Mar 2024
Response from Jordan Miller on Mar 18, 2024
We appreciate the great review.

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Jordan Miller on Apr 9, 2024
We appreciate your perfect rating.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of nicest Best Westerns I have stayed in. The rooms were very comfortable and nicely appointed. The staff was very friendly and informative. Would definitely stay there again when I am in the Eugene area.
Stayed 1 night in Mar 2024
Response from Jordan Miller on Mar 18, 2024
We are happy to hear that you had such a great time.

10/10 Excellent

Guneet

Stayed 1 night in Mar 2024
Response from Jordan Miller on Apr 9, 2024
We thank you for the perfect review.

8/10 Good

Michele

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
People were nice and helpful, property was clean, comfy and nice. Thank you for the hospitality
Stayed 1 night in Feb 2024
Response from Jordan Miller on Mar 18, 2024
We thank you for the great review.

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from Jordan Miller on Apr 4, 2024
We appreciate the review

4/10 Poor

Miranda

Business traveler, Traveled with family
Disliked: Staff & service
Their system was down when we got here at 9:30 pm, so we had to wait 30 minutes. Then it came back up and they couldn’t find the Expedia reservation. No amount of confirmation info or calls with Expedia would help speed up the process. We spent over 1.5 hours in the lobby getting it worked out. My first mistake was going with Best Western rather than a more customer friendly facility. Overall, the room was OK, it smelled nice and seemed to be clean, though the basic facilities are dated. On a good note, they kindly opened breakfast for us a little bit early so we could make it to a tournament on time. I never leave bad reviews but this was a mess.
Stayed 1 night in Mar 2024
Response from Jordan Miller on Mar 12, 2024
We attempted to check you in using your personal card temporarily, but you had refused to let us authorize your personal card. Because our system was down, the Expedia reservation had not come through. We did try to explain this to you as well. We apologize that there was nothing more that could have been done to make the check in faster.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jordan Miller on Mar 12, 2024
We appreciate the perfect rating.

10/10 Excellent

Patricia, Klamath Falls

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in area. Clean and comfortable.
Stayed 1 night in Mar 2024
Response from Jordan Miller on Mar 4, 2024
We are glad to hear that you enjoyed your stay.

8/10 Good

Catherina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room large, clean and comfortable. Breakfast was good. Service good.
Stayed 1 night in Feb 2024
Response from Jordan Miller on Mar 4, 2024
We are glad to hear you enjoyed your stay here.

10/10 Excellent

Madge, Coos Bay

Liked: Cleanliness, amenities, property conditions & facilities
Even with a renovation going on they were superb
Stayed 1 night in Feb 2024
Response from Jordan Miller on Mar 1, 2024
We are happy to hear you had a pleasant stay.

8/10 Good

Patty

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The woman at ✔️ in was pretty snappy and very short with her responsiveness. We booked this due to it having a pool. The pool was closed for the season. There was painting going on and the painters were nicer than the woman at checkin. I don't think we will come back to this location. Plus side.. the cleaning ladies were wonderful! They should be running the front counter! The rooms were spotless!
Stayed 1 night in Feb 2024
Response from Jordan Miller on Mar 1, 2024
Our pool is closed due to the rainy season. It was also raining the entirety of your stay with us. We apologize that it was an inconvenience for you but are happy to hear you found the rest of the staff pleasant.

8/10 Good

Christina

Stayed 1 night in Feb 2024
Response from Jordan Miller on Mar 22, 2024
We appreciate the review.

8/10 Good

Roland

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to what I needed to get done. Nice rooms! Breakfast and coffee machine very good. Close to eating places.
Stayed 1 night in Feb 2024
Response from Jordan Miller on Feb 21, 2024
We are glad to hear you were satisfied with your stay.

10/10 Excellent

Leah

Liked: Cleanliness, property conditions & facilities
Very happy with our stay. Spacious rooms and most importantly for a good night sleep - it’s quiet!
Stayed 1 night in Feb 2024
Response from Jordan Miller on Feb 19, 2024
We are very glad to hear that you loved your stay,

10/10 Excellent

Molly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dining anywhere
Stayed 1 night in Feb 2024
Response from Jordan Miller on Feb 11, 2024
Thank you for the review

8/10 Good

Brad

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Close to hospital.
Stayed 2 nights in Feb 2024
Response from Jordan Miller on Feb 11, 2024
Thank you for the review.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jordan Miller on Feb 11, 2024
We appreciate the perfect score.

6/10 Okay

Kristina

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The site I booked stated there was a laundry room, sauna, gym, ect. Nope! Closed for remodeling. Had to drag my laundry to a laundromat down the road. My body aches and in town for a Slocom re heck and booked this place because of the sauna but it was closed for remodeling. The upstairs neighbors were stomping all night for our entire visit. The neighbors dog was barking off and on while our dog was silent. We paid extra for a third level room with a balcony with our service dog. When we arrived they shoved us into a ground level room with a small patio. The breakfast was a nice perk but served same thing every morning and they ran out of things like bacon because of other neighbors taking a wasteful plateful and the hotel didn’t make more so we would do without. No courtesy waters, have to pay $2/bottle. It’s the little things that disappointed us.
Stayed 3 nights in Feb 2024
Response from Jordan Miller on Feb 9, 2024
We have since removed the sauna from all online sites, we apologize that we no longer offer this amenity. All of our balcony rooms are the same size. We apologize that your stay was not satisfactory.

6/10 Okay

Nancy

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The office area was filthy
Stayed 1 night in Feb 2024
Response from Jordan Miller on Feb 9, 2024
We are unsure to which office area you are referring to, as our back office is hidden from guest view, and should not affect your stay.

10/10 Excellent

Marjorie

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I spent 2 night and they went out of their way to honor my request. I travel with my service dog and she was very much welcomed
Stayed 1 night in Jan 2024
Response from Jordan Miller on Jan 26, 2024
We are always happy to accommodate anyone in anyway that we are able to do so.

8/10 Good

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very helpful when checking. They were a little hampered by computer issues but got me set up even with the huge rush of check-ins.
Stayed 1 night in Jan 2024
Response from Jordan Miller on Jan 26, 2024
We greatly appreciate your review.

6/10 Okay

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities
Older property. Staff was super friendly. No curtain in our room and the heating/cooling unit was loud/clunky. It was not 'ewe' but just older and not updated.
Stayed 3 nights in Jan 2024
Response from Jordan Miller on Jan 15, 2024
We are currently going through a facelift with our property. Rest assured it will be completely updated by your next stay. We appreciate your comments.

8/10 Good

Jamie

Disliked: Property conditions & facilities, room comfort
Typical Best Western
Broken heater in the first room. Ice maker on 3rd floor is broken and, “has been broken for a while,” according to staff. They’ve “run out of extra pillows.” Horrible threadbare towels. Typical Best Western! They are really unwilling to work with us stating issues with “booking through a 3rd party (hotels.com)
Stayed 1 night in Jan 2024
Response from Jordan Miller on Jan 15, 2024
We apologize that you did not find your stay satisfactory. We will use your comments to better future stays.

4/10 Poor

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities
The stay was decent, my bed was broken on the left side so I had to stick to the right or it would roll. The staff was very nice and accommodating. As for the area around it, there is a large population of drug deals/users around the area which is why I gave it 1 star.
Stayed 1 night in Jan 2024
Response from Jordan Miller on Jan 12, 2024
We apologize that you did not find the overall area to your liking, we ensure that this is a very safe and secure area.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
The one night we stayed at the hotel was restful and enjoyable.
Stayed 1 night in Jan 2024
Response from Jordan Miller on Jan 12, 2024
We greatly appreciate your review. Thank you.

10/10 Excellent

Maria

Stayed 1 night in Dec 2023
Response from Jordan Miller on Jan 26, 2024
Thank you for the 5 star rating.

8/10 Good

ELIZABETH

Liked: Staff & service, room comfort
Decent enough but could be cleaner
The staff is super nice. This place is easy to get to from the highway and there is a Tesla supercharger within walking distance. The place is nice enough for a quick stay but it could be a bit more clean. The carpet in the hallways haven’t been vacuumed in a while it seems. The towels they give you are super tiny and have seen better days. The repairs done over the years are very noticeable, in that the cover plates aren’t put back on properly, the carpets in the rooms have edges that are coming up, etc. for the price, I’d thing it would be a bit nicer, but as I said, it’s nice enough and the proximity to the supercharger are what drew me in.
Stayed 1 night in Dec 2023
Response from Jordan Miller on Dec 31, 2023
We appreciate you being understanding during our time of renovations.

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jordan Miller on Dec 31, 2023
We appreciate your review.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Much better than average traveller’s motel. Far enough off the freeway to be quiet but close enough to be convenient. Very clean with comfortable beds. Buffet breakfast was comprehensive and freshly cooked. Well above average quality of food. Staff were efficient and friendly. I’d return to this hotel on future trips.
Stayed 1 night in Nov 2023
Response from Jordan Miller on Dec 5, 2023
We are glad to hear that we exceeded your expectations.

10/10 Excellent

Sandeep

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with amenities and plenty of dining options. Friendly staff and excellent breakfast buffet. Tesla supercharger is within walking distance.
Stayed 1 night in Nov 2023
Response from Jordan Miller on Dec 5, 2023
We are very glad to hear you enjoyed your stay.

10/10 Excellent

Duane, Deer Park

Liked: Cleanliness, staff & service, property conditions & facilities
Large room, great furniture. Friendly staff. Great breakfast with multiple hot options
Stayed 1 night in Nov 2023
Response from Jordan Miller on Dec 1, 2023
We are happy to hear that you found our facility to your liking.

10/10 Excellent

Diane

Traveled with family
Nice stay
Stayed 1 night in Nov 2023
Response from Jordan Miller on Dec 1, 2023
We appreciate the perfect review

10/10 Excellent

Tammy

Great Place. thank you.
Stayed 1 night in Nov 2023
Response from Jordan Miller on Dec 1, 2023
We appreciate the review.

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two thumbs up
Stayed 2 nights in Nov 2023
Response from Jordan Miller on Nov 20, 2023
We are glad to hear it. Thank you.

10/10 Excellent

Jemima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their offer of complimentary luggage storage for some hours after check out time really helped me out!
Stayed 1 night in Nov 2023
Response from Jordan Miller on Nov 25, 2023
We are glad to help in any way that we can.

4/10 Poor

Julia

Stayed 1 night in Nov 2023
Response from Jordan Miller on Dec 5, 2023
We encourage guests to let us know about any issues during their stay so that we may improve our service

8/10 Good

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is super great! The only complaint we had was you had to flush the toilet twice for it to work!
Stayed 1 night in Nov 2023
Response from Jordan Miller on Nov 12, 2023
We appreciate your feedback and help in brining issues to our attention.

10/10 Excellent

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants that are in walking distance from the hotel.
Stayed 1 night in Nov 2023
Response from Jordan Miller on Nov 11, 2023
Thank you for your feedback.

8/10 Good

gary, Sammamish

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have some different pillows...the 4 "BALLOON' pillows were painfully uncomfortable...offer a variation of softness. You provided 4 identical pillows! OFFER coffee in the breakfast area...don't make us go to that machine to get the coffee! VERY INCONVENIENT!
Stayed 1 night in Nov 2023
Response from Jordan Miller on Nov 11, 2023
We appreciate your feedback.

10/10 Excellent

KAYLEE, Tillamook

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! I was concerned upon arrival of the noise factor with several high school teams staying but we didn’t have any issues. Nice big spacious rooms and easy walking distances to dining. Definitely recommend and will be back for future stays in the area.
Stayed 1 night in Nov 2023
Response from Jordan Miller on Nov 10, 2023
We are very glad to hear you had such a great experience.

10/10 Excellent

Morgan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and room were great. Only minor issues which are to be expected how ofter linens get used. Our shower curtain was ripped up a bit. Also our window didn't have a screen.
Stayed 1 night in Nov 2023
Response from Jordan Miller on Nov 7, 2023
We appreciate your perfect review!