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Overview of Riad Rocco

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Guest reviews

3.9 / 5Good
42 reviews

Amenities

  • Free WiFi
  • Air Conditioning
  • Spa
  • Restaurant

Map

Explore the area

Popular LocationMedersa Bou-Inania2 min walk
Popular LocationBlue Gate3 min walk
Popular LocationBaghdadi Square6 min walk
AirportFes (FEZ-Saiss)18 min drive

Choose dates to view prices

Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • Standard Double Room, 1 Bedroom, Private Bathroom, Courtyard View

    Standard Double Room, 1 Bedroom, Private Bathroom, Courtyard View

    Room amenities

    • 322 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Standard Room, 1 Bedroom, Courtyard View

    Standard Room, 1 Bedroom, Courtyard View

    Room amenities

    • 215 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Standard Suite, Private Bathroom, Courtyard View (1)

    Standard Suite, Private Bathroom, Courtyard View (1)

    Room amenities

    • 431 sq ft
    • Sleeps 4
    • 2 Double Beds
    More details
  • Family Quadruple Room, Multiple Beds, Private Bathroom, Courtyard View

    Family Quadruple Room, Multiple Beds, Private Bathroom, Courtyard View

    Room amenities

    • 376 sq ft
    • Sleeps 4
    • 2 Large Twin Beds
    More details
  • Superior Quadruple Room, Private Bathroom, City View

    Superior Quadruple Room, Private Bathroom, City View

    Room amenities

    • 484 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Deluxe Triple Room, Multiple Beds, Terrace, Courtyard View

    Deluxe Triple Room, Multiple Beds, Terrace, Courtyard View

    Room amenities

    • 376 sq ft
    • Sleeps 3
    • 3 Large Twin Beds
    More details

About this area

Fes

Riad Rocco is located in Fes's Fes El Bali neighborhood. The area's natural beauty can be seen at Parc Jnane Sbile and Atlas Garden, while Der Batha Museum and Nejjarin Fondouk are cultural highlights. Our guests appreciate the guest house's quiet location.

Visit our Fes travel guide
Popular Location

What's nearby

  • Medersa Bou-Inania - 2 min walk
  • Blue Gate - 3 min walk
  • Baghdadi Square - 6 min walk
  • Henna Souk - 9 min walk
  • Jnan Sbil (Bou Jeloud Gardens) - 13 min walk

Getting around

  • Fes Station - 4 min drive
  • Fes (FEZ-Saiss) - 18 min drive

Restaurants

  • Onsite dining venue – Restaurant offering Moroccan cuisine. Serves breakfast and dinner.

About this property

Riad Rocco

3.5-star Fes guesthouse in Fes El Bali, walk to Blue Gate
A full-service spa, a restaurant, and a bar/lounge are available at this guesthouse. WiFi in public areas is free. Other amenities include a rooftop terrace, spa services, and 24-hour room service. All 6 rooms provide kitchens, free WiFi, and 24-hour room service. Showers, desks, and free toiletries are among the other amenities that guests will find.
Riad Rocco offers 6 air-conditioned accommodations with complimentary toiletries. Accommodations at this 3.5-star guesthouse have kitchens.
Bathrooms include showers. This Fes guesthouse provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.
Guests can indulge in a pampering treatment at the guesthouse's full-service spa, very good spa. Services include facials, body scrubs, and body treatments. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and Turkish bath/hammam.
The spa is open daily.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet

Parking and transportation

Self parking: EUR 2 per night
24-hour roundtrip airport shuttle (surcharge)

Food and drink

Full breakfast available for a fee daily 8 AM–11 AM: EUR 6 for adults and EUR 3 for children
1 restaurant
1 bar
24-hour room service

Things to do

Full-service spa

Family friendly

Kitchen
Laundry facilities

Conveniences

Free newspapers in lobby
Front-desk safe
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Laundry facilities
Luggage storage
Tour/ticket assistance

Languages spoken

Arabic
Dutch
English
French
German
Italian
Spanish

Business services

Meeting rooms

Outdoors

Picnic area
Rooftop terrace

Spa

Body scrubs
Body treatments
Facials
Hot springs/mineral springs
Massages
Mud bath
Sauna
Spa open daily
Spa tub
Turkish bath/hammam

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Designated smoking areas

Room amenities

Bedroom

Air conditioning

Bathroom

Free toiletries
Hair dryer (on request)
Shower

Food and drink

Kitchen

More

Desk

Policies

Check-in

Check-in available 24 hours
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

  • 24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 20.0 per night.
  • Cribs (infant beds) are available for EUR 20.0 per day.

Property payment types

Diners Club
Discover
JCB International
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age.

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 6 for adults and EUR 3 for children (approximately)
  • Airport shuttle fee: EUR 15.00 per vehicle (one way)
  • Self parking fee: EUR 2 per night
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Property is also known as

  • Riad Rocco House Fes
  • Riad Rocco House
  • Riad Rocco Fes
  • Riad Rocco
  • Riad Rocco Guesthouse Fes
  • Riad Rocco Guesthouse
  • Riad Rocco Fes
  • Riad Rocco Guesthouse
  • Riad Rocco Guesthouse Fes
All reviews

Frequently asked questions

Guest reviews

3.9
5 - Excellent
16
4 - Good
16
3 - Okay
3
2 - Mediocre
2
1 - Poor
5
4.2
Cleanliness
4.1
Service and Staff
3.9
Property condition

2/5

Disappointing staff made this the WORST experience

WARNING: DO NOT STAY HERE My family of 4 booked two nights at this riad, opting to book the suite with the two floors with one large bed and two single beds upstairs. However, when we arrived they showed us to a room with 3 small beds side by side approximately half the size of the room that we thought we were getting. I was obviously livid and explained that I paid for a much better room. At this point, the staff member named Muhammed asked if we would do him a "favor" by staying in this room instead. I declined and demanded the room that I had paid for. Muhammed got VERY aggressive, and said he was "thinking a lot of things about me," as he came very close to me; face-to-face! I thought he wanted to fight me! I was then asked to go to the "beautful" rooftop for tea, which turned out to be dirty and full of dead plants. My family was made to wait 45 minutes on the cold rooftop waiting for tea and a staff member to come tell us everything was sorted out. We eventually got the room we paid for, however, it smelled like cleaning product, they only gave us 3 towels instead of 4, and did not provide us the remote to heat our freezing cold room. Sure enough, at 8am the next morning, there was no staff on sight, the laundry was not ready, and we had to haul our luggage down the steep steps ourselves. Finally, Muhammed showed up looking like he just woke up. He demanded we pay a tax, but would not provide any paperwork to show what we were being asked to pay!

Pros: Only the location.

Cons: Service, staff, ambiance, warmth, upkeep.

Location: Located near the blue gate, there are a variety of restaurants and small shops in the area.

Stayed 2 nights in Mar 2018

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay in sister Rocco and private tour

We spent 3 nights in the newly and beautifully restored small sister of Riad Rocco - quiet but close to the main street, a great place to be based. Very comfortable beds and constant hot water. Staff are incredibly helpful. Breakfast is generous. We took a 3 nights/ 4 days private tour from Fez to Merzouga, to Todra Gorge, to Ouarzazete, to Marrakech. The driver, Hassan and Mohamed, staff member, gave us a great trip. They were always kind and friendly and committed to giving us a wonderful time, showing us the sights and introducing us to excellent local cuisine. We recommend that Mustapha, the manager with whom we booked the trip is consistent in explaining what is included, i.e. which meals.

Stayed 2 nights in Mar 2018

1/5

Horrible and Unwelcoming

We had a reservation for 3 nights and it was so bad we only stayed 1 night. The staff told our driver that they would meet us in the square with a luggage cart and escort us to the riad. If you've been to Morocco, you know this is a necessity, especially in a medina the size of Fez. They said they would be there in 2 minutes, 25 minutes later they had not arrived and would not answer the phone. We hired a local in the square to take us to the riad and we paid for it. The staff at the Rocco then argued when we arrived and said they did send someone. We were the ONLY white van and this was a lie. The inside of the riad was dark and unwelcoming. The staff was not friendly. We were not provided any information or even a map of the medina. I needed to go bathroom and the public bathroom off the lobby is a squatty potty in the floor. They walked us upstairs to the room (2 flights of steep steps) and did not offer to help with a single bag, even though the entirety of the staff are kids in their early 20s. They offered coffee and tea and we said yes, but they never made it. The room was clean, but when we took 1 shower the floor immediately flooded and rolled into the bedroom. My bed was in a puddle. The "beautiful rooftop" is a few tables, dead plants, broken down wicker chairs, and views of glass spiked roofs. When I went to breakfast earlier than my roommates the staff walked past me 20+ times without even offering coffee. Save yourself the trouble. Just awful.

Pros: The room was clean. That is the best thing I can say. I am baffled by the positive review here.

Cons: Everything, especially the unfriendly and unhelpful staff.

Stayed 3 nights in Oct 2017

4/5 Good

Medina location, helpful staff

The staff helped with a guided tour and transfers, also very kind getting a snack for our hungry selves on arrival. A nice Riad with terrace but not for those who struggle with stairs!

Pros: Staff, location and character

Cons: The stairs are quite steep and difficult with luggage but something that just is. Our room was awkward but the staff are helpful I'm sure they'd help.

Stayed 1 night in Jul 2017

1/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unfortunately this is a misleading hotel who's staff lie to get you to stay here. I paid for a suit with 2 double beds. The confirmation email stated I would get 2 double beds but we got only 1 double bed and a very small single bed. This hotel also advertised being a spa this is not true either and the nearest would be a local Hamam used by The locals which is down the road and in the busy restaurant district!? I complained that the room was not what I was promised. The manager said he would meet us in the morning and give us a refund or spa treatment. We waited but he did not show and the receptionist had a smug look on her face and charged us for the airport transfer. The room had no cupboard to hand your clothes and only had a broken wooden rail with a few hangers! Totally rubbish experience. Far better Riad in Fes at cheaper prices.