Dear Mr. Alejandro,Greetings from Florence and thank you for your feedback.We are glad you liked the Hotel atmosphere and our breakfast service and that you enjoyed our facilities. We own you a special thanks for the praise dedicated to our staff. We do love pampering our Guests!We all look forward to welcoming you back soon. With kind regards, Lucrezia IQ Hotel Firenze

Dear Mr. Edelmiro,Many thanks for choosing our Hotel and for taking the time to leave your feedback.We are delighted to know you had a good time with us and we hope to welcoming you back in the next future. Best regards, Lucrezia IQ Hotel Firenze

Dear Mr. Timothy,How can we express our gratitude for your lovely words? You have been the most kind, leaving us such a great review.Highlighting our Staff service, writing it made your stay, was so nice of you and it is very much appreciated.Thank you for staying with us, we hope you will consider IQ Hotel Firenze your place to stay in Florence and we look forward to welcoming you back very soon.Enjoy Rome and take care! Warmest regards, Lucrezia IQ Hotel Firenze

Dear Ms. Michelle Louise,Thank you for staying at IQ Hotel Firenze and for sharing your experience.Your comment made us very proud and your compliments to our breakfast made us even happier, thanks again!We all look forward to welcoming you back and, in the meantime, we send you our Best regards, Lucrezia IQ Hotel Firenze

Dear Mr. Paul,It is a pleasure to receive a review like yours, we thank you so much.We are glad hotel location and facilities met your expectations, along with staff friendliness!We thank you once again and we hope to have the opportunity of welcoming you back soon. Best regards, Lucrezia IQ Hotel Firenze

Dear Mrs. Rand,Greetings from Florence and thank you for choosing us. It was nice of you taking the time to leave us your feedback, many thanks.We are glad you enjoyed your stay and we hope you will return for another visit in a future occasion. With kind regards, Lucrezia IQ Hotel Firenze

Dear Mr Soohuk,We are very sorry to read your comments which, however, we expected. We confirm that unfortunately it is not possible to book a room for three people and check in with five people. There are rules that we must respect and that we cannot fail to take into consideration. Despite your attitude at check-in, we made ourselves immediately available to find an alternative solution, also giving you the possibility to find an alternative accommodation and cancel your reservation free of charge if the solution offered was not to your liking. You agreed to stay in our hotel but, evidently, the effort made to find a solution to the problem was not appreciated. We hope that, with greater calm and knowledge of the laws, you can understand the reason that prevents a hotel from letting five people sleep in a double room: hotels have occupancy limits for their rooms based on fire codes, safety regulations, and guest comfort. On the other hand, we are glad to know that you liked the hotel and its facilities.Sincerely

Dear Mr. Jack,Thank you for leaving us such a great feedback.We are pleased to know you had a nice experience at our hotel, that you took time to relax in our spa and taste our home-made pizza. It was kind of you to highlight our Staff courtesy, thank you.We look forward to welcoming you back, hopefully soon. With best regards, Lucrezia IQ Hotel Firenze

Dear Marcelo,Many thanks for your review and for staying with us.We are glad you particularly appreciated hotel cleanliness and room bathroom.We look forward to welcoming you back at IQ Hotel Firenze. With best regards, Lucrezia IQ Hotel Firenze

Dear Vince,It was so kind of you taking the time to leave your comment, thank you.It was our pleasure to have you among our guests at IQ Hotel Firenze and we hope you will consider us your home in Florence.We look forward to welcoming you back! Best regards, Lucrezia IQ Hotel Firenze

Dear Percita,Thank you for choosing us and for this review!We do love your praise and we are glad we met your expectations.We look forward to welcoming you back and, in the meantime, we send you our Kindest Regards, Lucrezia IQ Hotel Firenze

Dear Marcela,How can we express our gratitude for your kind words?Grazie mille!Let us thank you for your compliments addressed to the Staff first, it means a lot.We are thrilled to know your stay was great and our hotel location made easy to visit the city and discover the delicious florentine food.Thank you once again and we hope you will return soon.Warmest regards, Lucrezia IQ Hotel Firenze

Dear Louie,Thank you for your review and for staying at IQ Hotel Firenze.We are pleased to read you enjoyed our quiet and convenient location, as well as our property cleanliness. It is so rewarding to know you appreciated the professionalism of our Staff, many thanks!We look forward to welcoming you back very soon.Kindest regards,Lucrezia IQ Hotel Firenze

Dear Ashley,Thank you for choosing IQ Hotel Firenze and for leaving such a kind comment!We are happy to read that your stay was so pleasant and that you recomment our hotel, thank you.We hope to have the opportunity of welcoming you back soon and we send our Best regards, Lucrezia IQ Hotel Firenze

Dear Margwyn,Greetings from Florence and thank you for staying with us.It is so rewarding to receive compliments like yours and we are happy to know you loved our beds, room and location. Thank you for your praise to breakfast and staff too.Looking forward to welcoming you back, we send our best regards, Lucrezia IQ Hotel Firenze

Dear Manvir,Heartleft thanks for your comment and for staying at IQ Hotel Firenze!You compliments addressed to our Staff truly made us the happiest and we are glad that we have been part of such a great stay.Thank you for appreciating our breakfast and location too.We hope you will return very soon and, in the meantime, we send you our Best regards, Lucrezia IQ Hotel Firenze

Dear Ms. Andrea,Thank you for choosing IQ Hotel Firenze and for your great review.We are happy that you enjoyed room and its terrace, this is the perfect season to start spending time and realx out there.Many thanks also for your compliments addressed to the Staff, it is so rewarding.We look forward to welcoming you back soon in Florence! Best regards, Lucrezia - IQ Hotel Firenze

Dear Mrs. Leonor,How can we possibly thank you for such an amazing review?!It is an honor that you consider us one of the best hotels of your trip. Your compliments made us so proud and reading you appreciated room comfort, location, breakfast options and staff assistance is a pleasure. Many thanks for choosing IQ Hotel Firenze and for this outstanding feedback.We look forward to welcoming you back soon and we send you our Warmest regards, Lucrezia IQ Hotel Firenze

Dear Mr. Kenneth Alexander,What a pleasure to read your comment! Thank you for your kind words and for choosing our Hotel.We are glad that you enjoyed your stay with us and you particularly appreciated our hotel location and Staff courtesy.We look forward to welcoming you back and we send our Kindest regards, Lucrezia IQ Hotel Firenze

Dear Darryl,Many thanks for this amazing comment!It has been our pleasure to have you among our guests and we are happy to know you appreciated our Staff assistance and facilities.We hope you will plan a future stay at IQ Hotel Firenze very soon and , in the meantime, we send you our Kindest regards, Lucrezia IQ Hotel Firenze

Dear Yuan Xu,Greetings from IQ Hotel Firenze.We are honestly sorry about your feedback.As we explained upon check in, the reservation you made for our hotel was for a triple room for three guests, 2 adults and 1 child- as you indicated at the time of booking on the intermediary website.Upon check in, you arrived at our hotel as a family of four, 2 adults and 2 children; unfortunately triple room can accommodate for security reasons up to 3 people plus, eventually, a baby in crib (0-2 years old) but your youngest child is 6 years old. All these information are also stated on third party website.On that day we did not have a bigger room available but we had a quadruple room available for the second night of your stay. Therefore, we offered you an exceptional solution for the first night and room change to the quadruple for the second night, in order to properly accommodate you all.You decided to stay for the first night but you preferred to cancel the second one because you did not want to change room and we totally respected your decision. You asked us to assist you in canceling the second night and we handled the procedure with the intermediary on your behalf too. Once again, we are sorry for the situation but we did all we could offering you the best solution available, considering we had the reservation for three guests and we could not know in advance you would have arrived in four instead. We hope we better clarified the matter and we remain at your complete disposal for any further information you may need.We will be more than glad to welcoming you in a future occasion, if you wish.With kind regards, Lucrezia IQ Hotel Firenze

Dear Ms. Heather,Greetings from IQ Hotel Firenze and thank you for choosing our property for your stay!We are the happiest after reading your review, thank you for writing our Hotel was "heaven" for you, we are glad you found a relaxes and peaceful atmosphere.Thank you for highlighting our touches too, we appreciate it!Therefore, we only look forward to welcoming you back, hopefully with sunny weather.Grazie mille!With best regards, Lucrezia IQ Hotel Firenze

Dear Ms. Sara,Thank you for your feedback, it was very kind of you sharing your experience.It makes us so proud receiving praises like yours and reading you loved your stay, is the best gift for all of us!Thank you for appreciating our quiet and convenient location, our attention to cleanliness and all amenities, along with the courtesy of our staff. We would like to thank you for your amazing comment regarding breakfast service too, it meant a lot to us.Looking forward to welcoming you back, we send you our kindest regards, Lucrezia IQ Hotel Firenze

Dear Deljinder,Greetings from IQ Hotel Firenze and thank you for choosing us for your stay.It was very kind of you taking the time to write your review, many thanks.We are glad our Staff met your expectations along with our breakfast service with its gluten free options, we thank you for highlighting it since we sincerely care about that. It is our pleasure to know hotel location gave you the chance to easily visit the city and we are happy you had the opportunity of enjoying a wine tasting in the countryside too.We thank you for your advise regarding the Spa and we take this occasion to inform you that Spa can accommodate maximum four guests in a sharing way, offered by the Hotel. Alternatively, it can also be booked for exclusive use, with a supplement. This solution gives the possibility to enjoy the facility in a more intimate way and for a longer time. We all hope you will come back soon and choose us again as your place to stay in Florence. With Kind Regards, Lucrezia IQ Hotel Firenze

Dear Anas,How can we express our gratitude for your thoughtful review? Many thanks, you truly made our day writing IQ Hotel Firenze was the best hotel of your trip!It has been a pleasure to have you among our dear guests and we are glad you appreciated hotel look, amenities and breakfast. We also owe you a special thanks for all nice words addressed to our staff.We hope to have the opportunity of welcoming you back soon.Best regards, Lucrezia IQ Hotel Firenze

Dear Mr. Michael,Many thanks for this great feedback and for staying at IQ Hotel Firenze!It is always a pleasure receiving praises like yours, thank you for highlighting our Staff work, for appreciating our room and hotel location.We hope you will plan to stay again with us, in a future occasion and, in the meantime, we send you ourBest regards,Lucrezia IQ Hotel Firenze

Dear Mr. Mukul,Greetings from Florence and thank you for choosing our Hotel.We are glad you took the time to leave us your comment and it is rewarding to know you enjoyed your stay, many thanks.Therefore, we look forward to welcoming you back soon!With kind regards,Lucrezia Iq Hotel Firenze

Dear Ms. Wendy-Ann,Thank you for choosing us and for this amazing review. It was so rewarding reading your words, especially the ones addressed to all the Staff, many thanks!We are glad to know you enjoyed your stay with us and that you felt welcomed.Thank you again, we look forward to welcoming you back.Kindest regards,LucreziaIQ Hotel Firenze

Dear Marites,Greetings from IQ Hotel Firenze and thank you for staying with us! It was very kind of you taking the time to share your experience.We are pleased to read you enjoyed our breakfast service this much and that Hotel location was convenient for you. Thank you for mentioning our self-service laundry area too, always at guests' disposal.Hopefully we will welcome you back in Florence in the future, for another vacation!In the meantime, we send you our kindest regards,LucreziaIQ Hotel Firenze

Dear Mrs. Tamara,Greetings from IQ Hotel Firenze and thank you for staying with us.How glad we all were, to read such a lovely review! We would like to express our warmest thank you, from the bottom of our hearts.It is always a great pleasure for all of us, learning that our Guests feel comfortable and enjoy their holidays with us.We hope you will come back soon and choose us again as your place to stay in Florence. With kind regards,LucreziaIQ Hotel Firenze

Dear Mr. Ivan,Thank you for staying with us and for your feedback.It was very nice of you taking the time to write your compliments to the Staff!We are sorry about the door event, we will check in order to better understand what happened.Looking forward to welcoming you back, we send you our Best regards,LucreziaIQ Hotel Firenze

Dear Ms. Alycia,Greetings from IQ Hotel Firenze.We are honestly surprised to read your review and we are sorry to receive it almost two months after your stay at our Hotel.We would like to reassure you that photos that you find on our Expedia hotel page or official website hotel page are of course representing our property as it is. We are sorry if you smelled cigarette smoke, the entire Hotel is non smoking and we are always careful that our smoker Guests do it in the outdoor area.We regret that our room service did not meet your expectations; if we would have known that during the stay, we would have been glad to assist you on this matter and we would have done our best to compensate, in order to leave you with a nice memory.However, we thank you for choosing our Hotel for your stay and we will be more than glad if you will change your mind and decide to be our guest again, in the future.We send our best regards, LucreziaIQ Hotel Firenze

Dear Elvira,Thank you for staying with us and for sharing your experience.We are glad you appreciated our quiet location and breakfast area.Regarding room service options, we thank you for your suggestion and we take this occasion to inform you that we also have starters and main courses in our room service menu.We look forward to welcoming you back soon.Best regards,LucreziaIQ Hotel Firenze

Dear Mersedeh Neshat,Thank you for your stay and for your feedback!It was so nice of you, taking the time to write us a review - and such a lovely one! We would like to thank you very much for your thoughtfulness.We are happy to read that our property, staff, location and services- especially breakfast- satisfied your expectations.We hope to welcoming you back again in Florence in the future, and until next time, we all send you our Best regards,LucreziaIQ Hotel Firenze