This was one of four properties we stayed at during our trip to Italy and one of two in Florence. This property and staff far exceeded our expectations. The service was warm, welcoming and the suggestions of the reception staff made our trip far more enjoyable. We initially stayed at the Westin Excelsior in Florence and we would definitely stay at the Baglioni Santa Croce again over the Westin. Anna, Anne Lisa, Dorina and Matteo deserve recognition for their superior service. Our hotel room was large and the bathroom was spacious. It is difficult to travel and be cramped with small counter space to dress, but the entire room (jr suite) was very comfortable. The location was not as close to the Rialto Bridge, but it allowed us to experience a less touristy part of Florence. The area around the hotel had many nice local restaurants, with a Michelin 3-star on the property, too. My husband and I thoroughly enjoyed our stay and will definitely return.