- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my room. It is updated & clean. Beautiful bathroom. My view of the lake was perfect! Air conditioner worked great. No complaints of the hotel or room itself. 5 stars for that. The day staff was very courteous & the staff in the restaurant were also helpful & attentive. My only complaints & the reason I didnt provide a 5 star overall were 2 reasons. The first is not so bad. I didnt agree with the hotel not providing water every day. It may be because the other hotels we stayed at in Chiquimula & Rio Dulce did provide us with one bottle of water (at least) daily. What i was most displeased about was the night staff. We arrived our first night late in the evening, and although I appreciate the young lady was quick to check us in, her attitude wasnt impressive. No smile & it seemed like we were bothering her. Im not sure. Same type of personality observed on the following night. Maybe they're just not happy working nights, but big difference to the day staff. Day staff was polite, attentive, cheerful & eager to help. Overall though, ill definitely return to this hotel if i can get that view again. Ha ha! I loved my room.