Poor Service, Cockroaches, Beautiful place.
Posted Feb 7, 2017
We were so excited to visit Cheeca and the excitement dissipated the longer we stayed. It's a great location, nice landscaping, clean pool, nice beach, great activities to choose from. Overall a pleasant resort feel. We checked in around 9 pm and had to wait a while to get seen while there were 3 staff talking among one another, I had to signal to them to come over. Once we got to the room we noticed that the floor was dirty in the toilet area. OK, maybe someone had a bad day. Nice room spacious, no biggie it happens. I wake up in the morning to find a HUGE dead cockroach on the floor, I quickly get rid of it as my wife would have a heart attack. At B'Fast we are completely ignored. I had to get up and get my own menu and ask for silverware, decided on the buffet since it would take another 15 min. Evening bath in the room included cleaning the tub as it was dirty and had a hair in it. Toilet area, still dirty floor. We wake up the following day to find 2 additional cockroaches. Cheeca camp was closed on Sat, but on Sunday the playground was open, my 5 yr old son found 3 lrg nails and a sharp power cable sticking out of the sand & sharp ice tongs. We paid front desk a visit, we handed Carlos at front desk the nails, tongs, and pictures of 3 healthy cockroaches, and shared our exp. We had anticipated the manager to come over, or at least a call afterwards, after paying a premium 4 diamond resort fee. Nothing!!! We felt ignored by staff, So we left early...never again!