5 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews of Hawks Cay Resort

4 out of 5
Hawks Cay Resort
61 Hawks Cay Blvd, Marathon, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 445 out of 1004 reviews" "
Rating 8 - Good. 239 out of 1004 reviews" "
Rating 6 - Okay. 178 out of 1004 reviews" "
Rating 4 - Poor. 86 out of 1004 reviews" "
Rating 2 - Terrible. 56 out of 1004 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Fadi, Hampton

Traveled with partner
Disliked: Cleanliness
Good location. The resort needs a good cleaning. Carpets are dirty and some staff at the front desk not friendly. Overall, would not return.
Stayed 5 nights in May 2024
Response from VIP Reservations Team on May 7, 2024
Thank you for visiting Hawks Cay Resort. We always strive to give our guests the best experience possible, I am sorry that you had some disappointments while you were visiting us. We appreciate your feedback and we will make sure that your comments make it to the appropriate departments.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in May 2024
Response from VIP Reservations Team on May 7, 2024
Thank you for visiting Hawks Cay Resort. We are so glad that you enjoyed your stay. We hope to be able to welcome you back in the future.

10/10 Excellent

Katarzyna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful, nice, and quiet. Very relaxing place to visit. I wish it could be a live music in the evening, or any entertainment after they close the pools. Also the kids area didn’t have a restaurant opened so it wasn’t to convenient to walk all the way to the main hotel to get food or drinks.
Stayed 1 night in May 2024
Response from VIP Reservations Team on May 6, 2024
Thank you for your valuable feedback. We strive to provide the best service and guest experience as possible. Your remarks will be shared with our management team. Thank you again for visiting Hawks Cay Resort and we hope we get to welcome you back in the future.

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay
Stayed 1 night in May 2024
Response from VIP Reservations Team on May 6, 2024
Thank you for visiting Hawks Cay Resort, we are so glad that you enjoyed your stay with us. We would love to welcome you back in the future!

10/10 Excellent

cesar

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great property
Stayed 1 night in Apr 2024
Response from VIP Reservations Team on May 6, 2024
Thank you for visiting us at Hawks Cay Resort! We are so glad that you enjoyed your stay with us. We look forward to seeing you again!

10/10 Excellent

Marvin, Naples

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with an adult only pool and several hot tubs. We will be back!
Stayed 1 night in May 2024
Response from VIP Reservations Team on May 6, 2024
Thank you for visiting us at Hawks Cay Resort. We are so glad that you enjoyed your stay! We look forward to seeing you again!

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful family friendly resort. Would absolute stay there again and recommend to other families!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Christina,Thank you for your amazing review of Hawks Cay Resort! It was our pleasure to have you, and we are so happy to know you and your family had a great time. We are honored by your kind recommendation to others and look forward to your next visit for another splendid stay!Hawks Cay Resort Management

8/10 Good

Miranda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was great, staff was awesome, food was pretty good! While the room was mostly great there were a few things that could use attention. 1. Shower had some mold spots. This is most likely due to not having a bathroom exhaust fan in the bathroom. 2. The pocket door was pretty much a two person job to open and close. 3. The slider didn’t lock. As for the resort, overall was great. Kept clean, lots to do. The market place was expensive but it is what it is. The hours were a little off and it was odd that the marketplace was locked with chains from the inside. The coral cay bathroom was dated. Needs some touching up from the peeling paint. Can totally tell that it was the original area for the pool bath.
Response from General Manager on Apr 24, 2024
Dear Miranda,Thank you for your kind words and for sharing your observations. We're glad you enjoyed our resort, and it’s great to hear our team and activities met your expectations. We have also noted your concerns about the room amenities and will ensure they are addressed promptly. Your perspective on our market is also appreciated and will be considered. It's lovely to hear you had a great overall experience, and we look forward to welcoming you back for another visit!Hawks Cay Resort Management

8/10 Good

Janet, MIAMI

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Janet,Thank you for providing your review of Hawks Cay Resort. We are delighted to hear that you had a pleasant overall stay and look forward to your next visit with us.Hawks Cay Resort Management

8/10 Good

Tomas, Southwest Ranches

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one of the rooms with two queen beds. The room was fairly clean, but the design of the bathrooms leave a lot to be desired. The door, specifically was very difficult to open and close. I love the design of it, but it could have been so much better, for instance, how about adding a handle so that you can actually close the door? The toilet and shower area should have been separated by a door as well so that the sink area is usable by one other person. The shower has no hooks for hanging clothes or towels and no handles to hold onto in case an older person, such as myself needs assistance in and out of the bathtub. Essence, these bathrooms need to be updated for safety and convenience.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Tomas,Thank you for sharing your feedback with us. We are pleased to hear you appreciated the cleanliness and design of our rooms. However, we understand your concerns regarding the bathroom. Your comfort and safety are important to us, and we have taken note of your suggestions for improvement. We hope to welcome you back and provide a more seamless and satisfying experience.Hawks Cay Resort Management

10/10 Excellent

Megan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 3rd time staying at Hawks Cay and we can’t speak highly enough about the resort, and its staff. It is the perfect middle point in the keys - providing you with the ability to explore north and south. The staff are friendly and accommodating. We accidentally left a life jacket on a chair near the marketplace and it was still there the following morning! It is clean, safe and perfect for families traveling with small children. We CANNOT wait to be back again! My only tiniest complaint would be that it cost $42 for 2 margaritas- where back in 2022 it was $30. Needless to say, that was the only time we had a drink by the pool. Otherwise a truly amazing experience yet again.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Megan,What a wonderful review to receive! We love hosting families, and it is a pleasure to know that you thoroughly enjoyed our friendly staff members, clean accommodations, and safe atmosphere. It was a pleasure hosting you, and we hope to see you again soon! Hawks Cay Resort Management

8/10 Good

kristen

Stayed 4 nights in Apr 2024
Response from VIP Reservations Team on May 6, 2024
Thank you for visiting us at Hawks Cay Resort. We are glad that you enjoyed your stay! We look forward to seeing you again.

6/10 Okay

Hilary

Traveled with family
Disliked: Property conditions & facilities
I liked having two pools one for the kids and one for the adults. The third pool was closed for unknown reasons. Check in at desk took way too long. We were okay with waiting until the Villa was ready but then we were told we needed to go back to reactivate wrist bands which we did only to be told it didn't matter. We go back to villa (walk) and bands don't work. We were unable to unlock villa and told to go back to front to activate wrist band but then maintenance let us in. Had dinner at restaurant with over an hour wait and the food took way too long and was way overcooked. Would never go back. Very pricey.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Hilary,We appreciate you staying with us and taking the time to share your thoughts. Thank you for sharing how much you enjoyed our multiple pools. Rest assured, your concerns about service delays are appreciated and will be addressed to ensure improvements are made swiftly for our great guests. It was a pleasure to welcome you. Should you return to the area, we'd be grateful for the chance to provide you with a more enjoyable visit.Hawks Cay Resort Management

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, not too crowded, plenty of room to enjoy amenities.
Stayed 6 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Tracy,Thank you so much for your kind review and perfect rating. It was truly a pleasure having you here, and we are delighted you enjoyed our excellent amenities. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Hawks Cay Resort Management

10/10 Excellent

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, staff were extremely friendly.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Olivia,Our day is brightened by your excellent review of Hawks Cay Resort! We're proud that our warm hospitality and gorgeous resort made your experience wonderful. Thank you for choosing to stay with us, and we hope you'll return.Hawks Cay Resort Management

10/10 Excellent

Esther

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. A mix of beach, ocean, pool and spa! Wonderful getaway
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Esther,It was such a pleasure having you vacation with us! We are delighted our fantastic amenities were the highlight of your experience, and we appreciate you mentioning them to your fellow travelers. Thank you for your glowing review, and we hope to welcome you back for another wonderful getaway soon!Hawks Cay Resort Management

6/10 Okay

Orlando

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Todo muy bueno desde el servicio hasta las comidas,,el personal increíble fantástico,,,el baño de la habitación decepcionado,,,las paredes con Moo,,,
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Orlando,Thank you for staying with us and taking the time to share your thoughts. We're glad our tasty food and friendly staff helped make your visit memorable. However, we apologize for any disappointment with the bathroom, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.Hawks Cay Resort Management

10/10 Excellent

Silvia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Is beautiful well maintained, lots of space, there’s plenty of parking space (no extra charge) the staff is very friendly and kind!
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Dear Silvia,It was such a pleasure having you as our guest! Our team will be thrilled to know that they played a pivotal role in your experience with us, and we appreciate your kind words about our lovely resort. Thank you for your kind review and perfect rating, and we hope you return soon!Hawks Cay Resort Management

6/10 Okay

James

Traveled with family
Liked: Staff & service
Staff was really friendly and accommodating. Overall grounds were nice. We stayed in one of the town homes. A couple of nights the neighbors were up late and being loud and inconsiderate. Disappointed on the people staying there and the amount of random trash they left. Great place for younger kids, there were a lot of them. The amount of elementry age kids was a distraction from the overall beauty of the place.
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 10, 2024
Dear James,Thank you for taking the time to share your thoughts with our team. We appreciate you highlighting our amazing team members and grounds. However, we are disheartened that we were unable to meet all of your expectations. Please know that our team will be sure to discuss your feedback for improvement purposes. Please allow us another opportunity to show you a much better experience that is representative of our true value.Hawks Cay Resort Management

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: dolphin connection, pools, available activities, food at tiki bar, greeters, nice shower and bathroom, concept of bracelet keys Not so great-bracelet keys quit working frequently, toilet wouldn't flush one night all night, sofa bed very uncomfortable, property too bif to get aroind on foot, golf carts not always available, parking far away, ice not working in our area.
Stayed 2 nights in Mar 2024
Response from VIP Reservations Team on May 6, 2024
Thank you for your feedback. Hawks Cay Resort and staff are always stiving to improve the guest experience and your feedback is very valuable to our team. Your comments will be shared with all of the appropriate departments. Thank you again for your response and we look forward to welcoming you back for a future stay.

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities
Really a great place for families to stay in the Keys. We were here in peak season (spring break) and found it difficult to find chairs by the pool or lagoon. The wifi was really poor in our lodgings. The villa was clean and comfortable but a bit dated. I loved that they offered on site activities- we were able to enjoy the dolphin experience and the snorkeling adventure. Onsite restaurants were very good. Staff was friendly and helpful.
Stayed 6 nights in Mar 2024
Response from VIP Reservations Team on May 6, 2024
Thank you for your feedback. Hawks Cay Resort and staff are always stiving to improve the guest experience and your feedback is very valuable to our team. Your comments will be shared with all of the appropriate departments. Thank you again for your response and we look forward to welcoming you back for a future stay.

10/10 Excellent

Gerard

Stayed 2 nights in Apr 2024
Response from VIP Reservations Team on May 6, 2024
Thank you for visiting us at Hawks Cay Resort. We are so glad that you enjoyed your stay! We look forward to seeing you again!

2/10 Terrible

jayanthi, INDIAN HARBOUR BEACH

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our fourth trip there and every time we go the property looks older dirtier and just not worth the money it is not $1000 a room and night hotel
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Jayanthi,Thank you for your review. It's always a delight to welcome back a valued guest; however, we regret that you were not satisfied with your most recent stay. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. We would be honored to have another chance to welcome you back to change your perceptions.Hawks Cay Resort Management

8/10 Good

amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a nice resort that checked all the boxes for me and my 16year old son. Safe for him to be independent and have fun. Easy for me to lay by the pool. We swam with the dolphins and would recommend it to all.
Stayed 2 nights in Mar 2024
Response from VIP Reservations Team on May 6, 2024
Thank you for visiting us at Hawks Cay Resort. We are glad that you enjoyed your stay. We look forward to seeing you again.

4/10 Poor

sal

Traveled with partner
Disliked: Cleanliness
Disappointed by the condition of the resort.
Stayed 1 night in Jan 2024
Response from General Manager on Apr 4, 2024
Dear Sal,Thank you for taking the time to leave a review. We are disappointed to hear your visit didn't live up to the experience you were expecting from us. We hope you'll give us another chance to regain your confidence and visit us again soon.Hawks Cay Resort Management

8/10 Good

Amy

Traveled with family
Liked: Property conditions & facilities
The resort has a lot of activities to offer for young families and adults. Thankfully there is an adult only pool area for those looking for quiet vs. the fun chaos around the family pool area. Having the dolphin connection onsite was wonderful. Nothing like having your morning coffee and watching the dolphins play. The report really has everything you need onsite, but prices are steep. Would grocery shop first and make sure you have all the sunscreen and toiletries you need prior to getting to the resort
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Amy,Thank you for your recent stay at Hawks Cay Resort. Your feedback is greatly valued, and we are happy to hear about your terrific overall experience. We are delighted to hear that the whole family had the chance to take advantage of our fun activities and delightful amenities. Your constructive feedback will be taken into consideration as well, as we continuously make improvements for our great guests. We appreciate your review and hope to host you again soon.Hawks Cay Resort Management

10/10 Excellent

Emilia

Amazing property
Stayed 2 nights in Oct 2023
Response from General Manager on Mar 29, 2024
Dear Emilia,Thank you for sharing your experience at Hawks Cay Resort! Your satisfaction is our top priority, and we're delighted you enjoyed your stay. We can't wait to welcome you back for another fantastic experience!Hawks Cay Resort Management

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is not friendly at all
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Maria, Thank you for choosing to stay with us at Hawks Cay Resort. We are thrilled to learn that you enjoyed your stay overall. However, we regret hearing our staff fell short of your expectations. Rest assured, your concerns will be addressed promptly. Nevertheless, it was a pleasure hosting you, and we look forward to welcoming you back next time.Hawks Cay Resort Management

10/10 Excellent

Kelly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for families with kids! Mine loved the pirate ship and kid’s area. They made friends and I was able to actually relax by the pool. We will definitely be back!
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Kelly,Our team enjoyed hosting your family at Hawks Cay Resort. It's fantastic that your kids loved our fun amenities, including our pirate ship-themed pool with slides, water cannons, and shallow areas for our youngest guests. We can't wait to create more memories with you!Hawks Cay Resort Management

2/10 Terrible

NICOLE

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible waste of $. Room walls were paper thin and noisy, NO working Wifi, pool closed early and activities at marina unavailable. Spent $1400 for 2 nights and left first thing next am and paid for another hotel in Keys. Ruined our vacation.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Nicole,Thank you so much for providing your feedback. Our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we're always putting our best foot forward and presenting our property, accommodations, and all we offer in the best light. It is our hope to welcome you back someday for an experience that is nothing short of comfortable and seamless.Hawks Cay Resort Management

8/10 Good

Justin

Stayed 5 nights in Mar 2024
Response from VIP Reservations Team on May 6, 2024
Thank you for visiting us at Hawks Cay Resort. We are glad that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip with my family. Able to enjoy an adult only area for sun and swimming. Dolphin encounter was a plus.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Cindy,Thank you sincerely for choosing Hawks Cay Resort. We're absolutely delighted to hear that your stay with us was wonderful and that we've earned your glowing five-star review. Your feedback means the world to us, and we truly appreciate you highlighting our luxurious pool and sunny amenities. We believe that guest feedback is invaluable in our constant pursuit of excellence, so we're especially grateful for your insights. We hope to welcome you back soon for another fantastic stay. It was truly a pleasure to have you as our guest.Hawks Cay Resort Management

8/10 Good

Tyler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Tyler,Thank you so much for the high rating, and we trust that you had a great experience with us overall. We hope that you will consider coming back to join us again soon; we're confident that we can deliver another great stay.Hawks Cay Resort Management

10/10 Excellent

Michael, Nescopeck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow!
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 9, 2024
Hello Michael, We're thrilled you had a great time at Hawks Cay Resort and can't wait to wow you again soon!

10/10 Excellent

mariana

Stayed 2 nights in Mar 2024
Response from VIP Reservations Team on May 6, 2024
Thank you for visiting us at Hawks Cay Resort. We are glad that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Gregorio

Stayed 1 night in Mar 2024
Response from VIP Reservations Team on May 6, 2024
Thank you for visiting us at Hawks Cay Resort. We are glad that you enjoyed your stay. We look forward to seeing you again.

8/10 Good

Krista

Stayed 4 nights in Feb 2024
Response from VIP Reservations Team on May 6, 2024
Thank you for visiting us at Hawks Cay Resort. We are glad that you enjoyed your stay. We look forward to seeing you again.

8/10 Good

John

Traveled with family
Little pricey but nice
Stayed 1 night in Feb 2024
Response from HotelMgmt on Mar 1, 2024
Hello John, It is nice to read you enjoyed your visit and we thank you for sharing your feedback with us. We aim to offer great value through our services and amenities. We hope to welcome you back soon for another getaway!

10/10 Excellent

Joel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hawks Cay is a great resort for families.
Stayed 3 nights in Feb 2024
Response from HotelMgmt on Feb 26, 2024
Hello Joel, Thank you for your kind words about Hawks Cay Resort. We're delighted to hear that you found our resort to be a great choice for families. Our team is dedicated to providing an enjoyable and memorable experience for guests of all ages. We look forward to the opportunity to welcome your family back for another wonderful stay.

4/10 Poor

robert

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property is going dowhill for service, product and upwards for pricing.
Stayed 4 nights in Feb 2024
Response from HotelMgmt on Feb 26, 2024
Hello Robert, We take your comments seriously and will ensure they are shared with the appropriate department managers for consideration. Our commitment is to continuously improve our service and offerings. We hope to have the opportunity to demonstrate our dedication to excellence during your next visit.

10/10 Excellent

orla

Stayed 5 nights in Feb 2024
Response from VIP Reservations Team on May 6, 2024
Thank you for visiting us at Hawks Cay Resort. We are glad that you enjoyed your stay. We look forward to seeing you again.

8/10 Good

Kevin

Stayed 4 nights in Feb 2024
Response from VIP Reservations Team on May 6, 2024
Thank you for visiting us at Hawks Cay Resort. We are glad that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

richard

Traveled with partner
Liked: Amenities
Resort was physically excellent, staff was very friendly, only negativity was the high cost for all items.
Stayed 3 nights in Feb 2024
Response from Hotelmgmt on Feb 20, 2024
Hi Richard, Thank you for sharing your experience at Hawks Cay Resort. We're delighted to hear that you found our resort's facilities to be excellent and our staff friendly and welcoming. Your feedback regarding the cost of items is invaluable, and we continually strive to balance premium service with value for our guests. We hope to have the pleasure of welcoming you back, offering another exceptional stay with the promise of making every aspect of your visit memorable and enjoyable.

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fire pit, pool area, pizza, nice dining
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 20, 2024
Hello Sandra, Thank you for taking the time to share your positive experience at Hawks Cay Resort. We are pleased you had a memorable stay and look forward to welcoming you back for another enjoyable visit, where you can once again relax by the fire pit, take a dip in the pool, and indulge in our culinary offerings!

10/10 Excellent

Rhonda, Oakland Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very pretty.
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 12, 2024
Hello Rhonda, We're delighted to hear that you found our property to be beautiful! We appreciate your kind words and look forward to welcoming you back for another enjoyable stay at Hawks Cay Resort.

10/10 Excellent

Romy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Beautiful location. Could do better with more kids activities. There is a lagoon which is great, however, only 2 kayaks so the kids had to wait a long time to use them. Otherwise it was great!
Stayed 2 nights in Feb 2024
Response from HotelMgmt on Feb 12, 2024
Hello Romy, Thank you for sharing your experience at Hawks Cay Resort. We're thrilled to hear you enjoyed our beautiful location and found our staff friendly. Your feedback about offering select activities is valuable to us and will be shared with the appropriate department managers. We look forward to welcoming you back for another wonderful stay soon!

6/10 Okay

Victoria

Liked: Cleanliness, room comfort
Not worth the price!
We love going to the Keys, we go frequently and have been in several hotels in the area. I was really expecting a lot more from Hawks Cay based on other reviews. My review is based on my experience, we stayed in the main hotel (not a villa). The hotel is in need of a renovation. It looks old and worn down. The carpet in the main area looks old and not fresh. The room service is not up to standard with what they charge. They barely change your towels, one day they didn’t even make our bed. They never showed up before 3pm however on the day we were leaving they knocked on our door at 9am which I find disrespectful considering check out time is at 11am. The first day we complained about the toilet seat that was not working and we had to call 2-3 times until they came to fix it. The hot tubs in the pool area none of them work. One does not even heat up water, the other 2 the jets don’t work but at least they are hot. The restaurant at the marina however was a pleasant surprise, the food there was delicious! Not sure we would come back to this resort, other resorts like Cheeca lodge were much better for the price paid. But will definitely go back to that restaurant!
Stayed 3 nights in Feb 2024
Response from Hotelmgmt on Feb 12, 2024
Hello Victoria, Thank you for sharing your recent stay experience at our resort. We appreciate your feedback regarding various aspects of your visit. Rest assured, your concerns will be shared with the relevant department managers for further evaluation and improvement. We hope you'll reconsider and give us another opportunity to provide you with an enhanced stay in the future.

10/10 Excellent

Salvatore

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from HotelMgmt on Feb 9, 2024
Hello, Salvatore. Your perfect rating means a lot to us. Thank you and we hope to see you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really nice, I felt like everyone was great! Had a fantastic trip.
Stayed 5 nights in Feb 2024
Response from HotelMgmt on Feb 9, 2024
Hello Valued Guest, Thank you for sharing your positive experience at Hawks Cay Resort! We're delighted to hear that our team contributed to making your stay special. Your feedback is greatly appreciated, and we eagerly look forward to welcoming you back.

6/10 Okay

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for kids. Lots of water activities. Food is expensive at the resort restaurants but reasonably priced restaurants nearby. Our room was clean and had a great view of the canal. The only downfall is that there was metal clanging outside our room every night for the whole night which made it very difficult to sleep.
Stayed 4 nights in Jan 2024
Response from HotelMgmt on Feb 7, 2024
Hello Elizabeth, Thank you for taking the time to share your review. It's wonderful to know the activities and the setting contributed positively to your stay. We have noted your feedback regarding the noise and will ensure it is shared with the appropriate department for review. Your comfort and satisfaction are paramount to us, and we're committed to improving where needed. It will be a pleasure to welcome you back for another getaway.