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Reviews of Crowne Plaza Hotel Fort Lauderdale Airport/Cruiseport, an IHG Hotel

3.5 out of 5
Crowne Plaza Hotel Fort Lauderdale Airport/Cruiseport, an IHG Hotel
455 State Road 84, Fort Lauderdale, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 1110 out of 1870 reviews" "
Rating 8 - Good. 379 out of 1870 reviews" "
Rating 6 - Okay. 187 out of 1870 reviews" "
Rating 4 - Poor. 85 out of 1870 reviews" "
Rating 2 - Terrible. 109 out of 1870 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

susan, Bluffton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Bathroom door not properly installed. Meal was good. Nothing located around the area but car businesses.
Stayed 1 night in May 2024

10/10 Excellent

Kendra

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel for one night before leaving in a cruise the next day. Pick up at airport was quick, check in was easy and there was a restaurant for dinner and breakfast. Our room was clean and the bed comfortable. They also had a shuttle to the port.
Stayed 1 night in May 2024

6/10 Okay

Melissa

Traveled with family
Liked: Staff & service
The property is clean and the beds are very comfortable. My only complaint is the buffet breakfast at Kiki’s Restaurant. There were flies/gnats all over the pastries and breads in the container and there was very little choice in foods. To charge $19.99 per person for a buffet that isn’t well stocked or clean is absurd. I can see charging 13.99 per person, but 19.99 is way too overpriced for the cleanliness, quality, and choices.
Stayed 1 night in May 2024

8/10 Good

Ronald

Good stay before cruise.
Stayed 1 night in May 2024

6/10 Okay

Carla

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The reception area of the hotel - clean and smells lovely. Room - spacious & quiet. Pool area - relaxing with a nice view. TV in the room - outdated & difficult to hear, even at high volume. No housekeeping - the dirty towels and unmade bed I left in the morning met me when I returned at night. The manager, "Walter" - appeared not too happy about Expedia guests. Walk-ins at regular rates may have been more welcomed?
Stayed 2 nights in May 2024

8/10 Good

Maurice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s was ok
Stayed 1 night in May 2024

10/10 Excellent

Amber

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Dennis, Lakewood

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 3 nights in May 2024

6/10 Okay

Brandon

Business traveler
Tv didn’t work Had to pay to park even for 1 night and website didn’t have that Room was clean and nice Had no blinds so it was super sunny in the room once morning came
Stayed 1 night in May 2024

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed a few hours after our flight. It was nice.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024

8/10 Good

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, close to the airport. We arrived late so there were not many dining options close by. Staff was nice, the room was fine. Not in the best area. We would stay again if in the area.
Stayed 1 night in Apr 2024

2/10 Terrible

Marcos

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst
Stayed 1 night in May 2024

8/10 Good

HEATHER L

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Not with in walking distance of much. Not close to the beach. Food served was very expensive and not much variety. Shuttle not reliable. Seemed short staffed. Place was clean. Room was good. Beds were comfortable. Not much of a view.
Stayed 2 nights in May 2024

10/10 Excellent

Helen

Traveled with group
Liked: Property conditions & facilities
Check in help not friendly at all… smoking area a pig sty… cigarette butt all over… everyone else was great but once you got to checking in… story ends there
Stayed 1 night in May 2024

10/10 Excellent

Tracy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean. The staff was very friendly and accommodating.
Stayed 1 night in Apr 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff checked us in quickly and was extremely helpful
Stayed 1 night in May 2024

8/10 Good

Brigitte

Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff was on the phone with other customers while checking us in, and the phone kept ringing. We were barely greeted. We felt like just a number. They really need more staff. The area is not walkable. No restaurant or attractions near. On the plus side the shuttle service is nice. The room, bed and shower are great! You have to hold down the toilet for a long time to flush
Stayed 1 night in May 2024

6/10 Okay

Jesse

Traveled with family
Liked: Cleanliness, property conditions & facilities
Night desk person was excellent for check in, very polite and friendly however the person during checkout seemed to be bothered by every request I had including changing the shuttle time from 3:00 to 2:00 and asking to put my bags in the bag room which I did myself anyways. We waited in the lobby from 1:45-2:25 for the 2:00 van and then the van driver said he left at 1:55 and no one was in the lobby, so basically just lied to my face, pretty disappointing experience.
Stayed 1 night in May 2024

10/10 Excellent

Christina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Location was perfect to airport and cruise port
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property! Nice room, comfortable bed, very good restaurant, close and easy cruise ship access. Would definitely stay again.
Stayed 2 nights in May 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property close to cruise port. Only down side is it’s in an unusual neighborhood. Residential commercial mix. Good hotel. No safe in the room.
Stayed 3 nights in Apr 2024
Response from Andre on May 4, 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback

10/10 Excellent

Richard, Bradenton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Ashifa

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
No nice area to walk to.
Stayed 1 night in May 2024
Response from Andre on May 4, 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback

4/10 Poor

Lawrence, Orlando

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Four stars isn't what it used to be. More comfort in a barracks. No amenities. Horrid lighting, like a surgery. OK breakfast if it's free.
Stayed 1 night in May 2024
Response from Andre on May 4, 2024
Thank you for participating in our survey! Your feedback is valuable to us as we strive to enhance our services. We're committed to ensuring that every experience with us exceeds expectations, and we'll work diligently to address any areas for improvement. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

Mary H

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was great
Stayed 1 night in May 2024
Response from Andre on May 4, 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback

10/10 Excellent

William, Middle Sackville

Good
Stayed 1 night in May 2024
Response from Andre on May 4, 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback

8/10 Good

Jessica, Joplin

Liked: Cleanliness, property conditions & facilities
N/A
Stayed 1 night in Apr 2024
Response from Andre on May 4, 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback

10/10 Excellent

Daws

Liked: Cleanliness, staff & service, property conditions & facilities
Only had one bath towel
Stayed 1 night in May 2024
Response from Andre on May 4, 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback

10/10 Excellent

Yesenia, New Orleans

Stayed 1 night in Mar 2024
Response from Andre on May 4, 2024
Thank you for staying with us and for taking the time to rate the hotel.

10/10 Excellent

Preston

Great
Stayed 1 night in Apr 2024
Response from Andre on May 2, 2024
Thank you for staying with us and for taking the time to rate the property.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All things considered, an excellent safe hotel.
Stayed 1 night in Apr 2024
Response from Andre on May 2, 2024
Thank you for staying with us and for taking the time to rate the property and for providing your feedback.

10/10 Excellent

David

Everyone was very courteous
Stayed 1 night in Apr 2024
Response from Andre on May 2, 2024
Thank you for staying with us and for taking the time to rate the property and for providing your feedback.

2/10 Terrible

Ellis

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We booked this hotel because the website indicated free shuttle to the airport. However, the hotel only offers a complimentary shuttle HOURLY and based on AVAILABILITY. We checked in early and was told there is no shuttle available to the airport for us as indicated in on the website. The staff was not pleasant or welcoming. No apologies for not having room on the shuttle. Just it’s full. As a HPG member I am highly disappointed. We booked this hotel based on the complimentary shuttle to airport. We leave 5 am and their shuttle is booked for that time. And even though it’s only a 10-15 drive they only go each hour. I think the hotel should provide us with taxi service since it advertises complimentary shuttle to the airport. It doesn’t say based on availability.
Stayed 1 night in Apr 2024
Response from Andre on May 2, 2024
Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the inconvenience you experienced regarding the shuttle service to the airport.We understand the importance of reliable transportation, especially when it comes to early morning flights, and we regret that we were unable to accommodate your needs as expected. Your feedback regarding the clarity of our shuttle service on the website is valuable, and we will certainly take steps to ensure that it accurately reflects the availability and scheduling of our shuttle service.As a valued member of our loyalty program, your satisfaction is of the utmost importance to us, and we're truly sorry for falling short of your expectations on this occasion. We will review our procedures to ensure that situations like this are handled more effectively in the future.

8/10 Good

Bruce

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andre on May 2, 2024
Thank you for staying with us and for taking the time to rate the property.

10/10 Excellent

Wilvia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Andre on May 2, 2024
Thank you for staying with us and for taking the time to rate the property and for providing your feedback.

8/10 Good

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a little hectic, but we did come in early and there were several people coming in early and others checking out for cruise ships. They will take your number and hold your bags and give you a call when a room is available. We only stayed 1 night and didn’t check out any of the amenities. The hotel was clean and had everything we needed. The shuttle will go to the airport every hour on the hour, with a request of you to be in the lobby 15 min prior.
Stayed 1 night in Mar 2024
Response from Andre on May 2, 2024
Thank you for sharing your experience! We appreciate your patience during check-in. Glad to hear you found our hotel clean and convenient. We hope to welcome you back to explore our amenities!

6/10 Okay

Annie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rude and condescending front desk employee ruined the arrival experience.
Stayed 1 night in Apr 2024
Response from Andre on May 2, 2024
We're truly sorry for the unpleasant encounter at check-in. This doesn't reflect our standards. We'll address this internally. We hope to welcome you back for a much more pleasant stay

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good service, just not alot to do around the area.
Stayed 1 night in Apr 2024
Response from Andre on May 2, 2024
Thank you for staying with us and for taking the time to rate the property and for providing your feedback.

8/10 Good

Thelma

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to where we were going
Stayed 1 night in Feb 2024
Response from Andre on May 2, 2024
Thank you for staying with us and for taking the time to rate the property and for providing your feedback.

10/10 Excellent

Chrys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Andre on May 2, 2024
Thank you for staying with us and for taking the time to rate the property.

10/10 Excellent

Kari Lynn

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay for a cruise!
Stayed 1 night in Apr 2024
Response from Andre on May 2, 2024
Thank you for staying with us and for taking the time to rate the property and for providing your feedback.

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Very quiet
Stayed 1 night in Apr 2024
Response from Andre on May 2, 2024
Thank you for staying with us and for taking the time to rate the property and for providing your feedback.

10/10 Excellent

Tranette

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and comfortable
Stayed 1 night in Apr 2024
Response from Andre on May 2, 2024
Thank you for staying with us and for taking the time to rate the property and for providing your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place will be back
Stayed 1 night in Apr 2024
Response from Andre on May 2, 2024
Thank you for staying with us and for taking the time to rate the property and for providing your feedback.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andre on May 2, 2024
Thank you for staying with us and for taking the time to rate the property.

2/10 Terrible

BART

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Additional 100$/room hold fee and new charge after the room had already been ‘held’ against the credit card (so 2x charge held against credit card). Rubbish.
Stayed 1 night in Apr 2024
Response from Andre on May 2, 2024
We apologize for any inconvenience caused by the hold fee. We understand your frustration and will review our policies to ensure a smoother experience. Your feedback is valued, and we hope to have the opportunity to make it up to you

10/10 Excellent

Brian

Traveled with family
The staff is very friendly and very helpful. The restaurant Kiki’s is great! Super service and friendly staff! Would definitely stay again.
Stayed 1 night in Apr 2024
Response from Andre on May 2, 2024
Thank you for staying with us and for taking the time to rate the property and for providing your feedback.

8/10 Good

Angela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Pool was nice & clean! It was a great stay and after we checked out they even offered to hold our luggage for a couple hours till our boarding!! One downside is there was a ton of construction outside. Also, we could only include 2 breakfasts in the reservation and had to pay $20 each for the other 2 we needed (both kids) the staff member refused to split the bills (so we could tip them easier) & the breakfast was of the free continental breakfast kind, very generic for the expensive price. Should have skipped eating at the hotel because it would have been less expensive and better quality at a close by restaurant. Otherwise the room was beautiful & was impressed otherwise.
Stayed 1 night in Apr 2024
Response from Andre on May 2, 2024
Thank you for staying with us and for taking the time to rate the property and for providing your feedback.