Agritourism Fregenal de la Sierra Hotels

"We booked a SPA hotel but Spa was not operational. The hotel did not inform us before arrival despite knowing about that for several days. When we asked at check-in the person at reception effectively said ‘it’s not our problem’ and was really quite rude and unwelcoming. That was a shame because it created a very poor impression and made us feel unwelcome when there was no need. Simple caring customer service could have handled it. Hats off to Expedia who helped to make amends. As for the hotel, it’s really very nice, but I think it cares more about itself than its customers "

"Very nice hotel. However, the check - in experience should have been better. One person managing check - in as well as serving food and beverages! "

"Amazing views across to the town. Immaculately clean pool area. Friendly staff "

"Quite dated, needs some TLC"

"Very easy, very comfortable, well-situated, well-priced. Excellent breakfast. All good."

"Front desk staff and breakfast clerk most helpful and kind"

"This place was absolutely gorgeous. One of the most beautiful locations I have ever been to. We are on a road trip, and sadly only stayed one night. We will return and spend much more time here. The place is charming. The people amazing! Very happy. "

"The accommodation was very good value for money but the car park was 400m away. Had to walk it with motorcycle gear on in warm conditions. The parking was very secure however. There was a strange smell in the room which somebody else mentioned in a review."

"A wonderful hotel. The location is excellent as well as the surroundings. I liked it very much."