Dear Trong, Thank you for sharing your feedback. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Additionally, as stated on our website, elevator is being refurbished and it will be back in service soon. Providing a comfortable atmosphere and wonderful hospitality are our top priorities, and we regret falling short in this regard. Your comments are invaluable, and we will address them appropriately as we are continuously committed to improvements to our overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a much-improved visit.Kind regards, Claudio Bono, Area Hotel General Manager

Dear Roxine, Thank you for choosing to stay with us during your recent visit. We would like to apologize for the issue you encountered in your room. We appreciate your feedback, as your comments allow us the opportunity to focus on areas where we can exceed expectations. We are also sorry for the issues with the elevators during your visit. We certainly understand your frustration and apologize for the inconvenience. As stated on our website, we are updating the main elevator, and we thank you for your patience while we upgrade our facilities for a better experience. We value your business and hope you will stay with us again for a more seamless, enriching experience.Kind regards, Claudio Bono Area Hotel General Manager

Dear Erika, Thank you for reviewing your stay. We are deeply sorry to hear about your disappointing experience and regret that you were unable to reach out to us. However, kindly note that our phones and website are functioning properly. Furthermore, we also apologize for the inconvenience you encountered due to our elevators. We will share your message appropriately, and one of our managers will reach out to you shortly. We are grateful for your patience and understanding in the meantime. Kind regards, Claudio Bono Area Hotel General Manager

Dear Rosario, Thank you for choosing us once again. Please accept our sincere apologies for your disappointment with the overall upkeep of our property and also for the maintenance issues that you faced in your room. We appreciate you bringing these concerns to our attention, and we will share your comments appropriately. We hope you will give us an opportunity to provide you with a better stay on your next visit to Silicon Valley.Kind regards,Claudio BonoArea Hotel General Manager

Dear Charles, Thank you for choosing The Cupertino Hotel and sharing your experience. We are glad to hear that you found our location convenient and that our devoted associates took great care of you. We will certainly share your praises with them. However, we sincerely apologize for the wait time you had with our elevators during your visit. We were also sorry to read that you did not thoroughly enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We appreciate hearing from our guests as we continually strive to improve our services. We hope you will revisit for the seamless stay you deserve.Kind regards, Claudio Bono Area Hotel General Manager

Dear Maria, Thank you for the feedback. We are sorry for the miscommunication you had regarding our elevators and the inconvenience this caused. We would like to share that detailed information is provided on our hotel's website. We appreciate your patience while we are upgrading our facilities for a better experience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Kind regards, Claudio Bono,Area Hotel General Manager

Dear Charles, It was a pleasure hosting your recent stay at The Cupertino Hotel. We are happy you loved our efficient check-in service. However, we are sorry for the temperoray inconvenience caused due to the elevators. We value your patience in this matter. We hope you choose us again the next time your travels bring you this way.Kind regards, Claudio Bono,Area Hotel General Manager

Dear Manuel, Thank you for your recent stay at our hotel. Please note that the pool is constantly serviced and not dirty. Breakfast is continental as stated on the sites and the rate paid reflects it. We appreciate your business and hope you will return so that we can have an opportunity to provide you with a better experience as Buffet Breakfast will return soon.Kind regards,Claudio Bono,Managing Director

Dear Guest, Thank you for your recent stay at our hotel. We want to apologize for the difficulties with the elevator. We certainly understand your frustration, and we are very sorry for the inconvenience. We would like to let you know we will be changing our elevators soon. Thank you once more for your feedback, and we hope to have another chance to serve you in the future. Kind regards, Claudio Bono Area Hotel General Manager

Dear Eric, Thank you for your recent stay with us at The Cupertino Hotel and the kind rating. We are so pleased that we could deliver a great experience and that you found everything to your liking. We look forward to welcoming you back the next time you are in the Cupertino area.Kind regards, Claudio Bono Area Hotel General Manager

Dear Guangqin, Thank you for being our guest at The Cupertino Hotel. We are pleased that we could provide you with an enriching stay. We appreciate your generous comment, and we hope you will choose us every time your travels bring you to our area.Kind regards, Claudio Bono Area Hotel General Manager

Dear Yongchong, Thank you for taking the time to review your stay with us. Providing exceptional service and ensuring our guests have a seamless experience is our utmost priority, and we deeply regret that we fell short of meeting your expectations. We have shared your feedback with the appropriate team to take corrective action immediately so that such frustrations do not happen again going forward. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Kind regards, Claudio Bono, Area Hotel General Manager

Dear Miranda, Thank you for staying with us at The Cupertino Hotel. We are thrilled that your visit was spectacular and that we exceeded your expectations. We hope you will come back again for another wonderful visit. Thank you once more for your perfect rating!Kind regards, Claudio Bono Area Hotel General Manager

Dear Don, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay and appreciated the suite upgrade. Providing exceptional value for our guests is always our priority, and we're thrilled that you found the property to be a great value for its price point. It would be our pleasure to welcome you back again when you're in The Cupertino Hotel.Kind regards, Claudio Bono Area Hotel General Manager

Dear Shenyang, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at The Cupertino Hotel. We look forward to your return and wish you all the best with your future travels.Kind regards, Claudio Bono Area Hotel General Manager

Dear Jim, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay due to one of our elevators. We appreciate your feedback and understanding and hope to have the opportunity to welcome you back for a more enjoyable stay. Kind regards, Claudio Bono Area Hotel General Manager

Dear Matthew, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Cupertino Hotel.Kind regards, Claudio Bono Area Hotel General Manager

Dear Lisa, Thank you for staying with us and for writing a review. We apologize for the inconvenience you experienced during your stay with us. We strive to maintain our facilities to the highest standards, and we regret that we fell short of your expectations on this occasion. Your feedback regarding the cleanliness and maintenance issues has been duly noted, and we will take action to address these issues. It is our priority to ensure all our guests have a comfortable and enjoyable stay, and we appreciate your valuable input as it helps us improve our services. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Kind regards, Claudio Bono Area Hotel General Manager

Dear Violeta, Thank you for staying with us and for writing a review. We apologize for any inconvenience you experienced during your stay. Ensuring the safety and comfort of our guests is our top priority, and we regret that you did not feel secure walking to the elevators due to inadequate lighting. We appreciate your feedback regarding the accessibility of the elevators and pathways, and we will certainly take this into consideration for future improvements. Regarding breakfast, we apologize if the options provided did not meet your expectations, and we will strive to enhance our offerings to better accommodate our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards, Claudio Bono Area Hotel General Manager

Dear Karen, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Cupertino Hotel; we hope to see you again soon. Kind regards, Claudio Bono Area Hotel General Manager

Dear Lillian, Thank you for staying with us and for writing a review. It is disheartening to hear that you experienced disturbances from neighboring guests during your stay, We apologize for this as we strive to provide a peaceful and comfortable environment for all our guests. We will address this issue promptly to ensure that such disturbances are minimized in the future. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back for a much-improved experience.Kind regards, Claudio Bono Area Hotel General Manager

Dear Matthew, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Kind regards, Claudio Bono Area Hotel General Manager

Dear Mavic, Thank you for choosing the Cupertino Hotel. We extend our gratitude for sharing your positive experience with us. It brings us joy to hear that your recent stay was enjoyable, with a spacious room, satisfactory breakfast, and convenient parking. Your kind words are truly appreciated, and we eagerly anticipate the opportunity to welcome you back for another delightful stay in the future.Kind regards, Claudio Bono Area Hotel General Manager

Dear Arkady, We greatly appreciate your positive feedback regarding The Cupertino Hotel, particularly highlighting the convenient access to major roads, spacious rooms, and the provision of a tea kettle in each room, which we strive to provide for added comfort and convenience. However, we understand your disappointment with the breakfast options and regret not meeting your expectations. Your feedback is invaluable to us, and we will certainly consider it to enhance our offerings and provide a more satisfying experience for our guests in the future. Thank you for choosing to stay with us.Kind regards, Claudio Bono Area Hotel General Manager

Dear Patricia, Thank you for staying with us here at The Cupertino Hotel and for the generous rating. We are sorry to hear that your experience did not meet your expectations. We strive to provide excellent value for our guests and we regret that we fell short on this occasion. Your comments regarding the breakfast quality and cleanliness in the breakfast area have been duly noted and will be addressed with our team to ensure improvements are made. We appreciate your insights as they help us in our continuous efforts to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Kind regards, Claudio Bono Area Hotel General Manager

Dear Scott, We appreciate you taking the time to leave your generous rating regarding your recent visit to The Cupertino Hotel. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Kind regards, Claudio Bono Area Hotel General Manager

Dear Asmahan, We sincerely appreciate your feedback and are delighted to hear that you found the room to your liking. However, we are sorry to learn that the condition of the carpet did not meet your expectations. Please accept our apologies for any inconvenience this may have caused during your stay. We will promptly address this matter with our housekeeping team to ensure such issues are rectified and do not occur in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience.Kind regards, Claudio Bono Area Hotel General Manager

Dear Nicole, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be affordable. Providing excellent value for our guests is a priority for us, and we strive to offer competitive rates without compromising on quality. We hope to welcome you back to The Cupertino Hotel for another enjoyable stay in the future.Kind regards, Claudio Bono Area Hotel General Manager

Dear Jasna, We sincerely appreciate your feedback regarding your recent stay with us. We're delighted to hear that you found our rooms and amenities to be impressive. However, we regret to learn of your disappointment with our staff's service and the offerings during happy hour and breakfast. Please accept our apologies for falling short of your expectations in these areas. We take your comments seriously and will strive to improve our services to ensure a more enjoyable experience for our guests in the future. We hope you'll consider giving us another chance to exceed your expectations during your next visit. Thank you for choosing to stay with us.Kind regards, Claudio Bono Area Hotel General Manager

Dear Jie, We are thrilled you had an excellent stay at The Cupertino Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Kind regards, Claudio Bono Area Hotel General Manager

Dear Allan, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Cupertino Hotel; we hope to see you again soon. Kind regards, Claudio Bono Area Hotel General Manager

Dear Jay, We sincerely apologize for the discomfort you experienced during your stay with us due to the maintenance issue with the heater in your room, resulting in a cold environment and disrupted sleep. Providing a comfortable and relaxing experience for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Please know that your feedback has been noted, and we will take immediate steps to rectify the issue to ensure a more enjoyable stay for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the near future.Kind regards, Claudio Bono Area Hotel General Manager

Dear James, Thank you for sharing your rating with us. We are disappointed that you did not enjoy the exceptional experience we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Kind regards, Claudio Bono Area Hotel General Manager

Dear Frederick, Thank you for taking the time to evaluate your recent stay at our hotel. We are indeed putting a new elevator, and we are sorry for the inconvenience and difficulties this caused you. We appreciate your patience and hope to have you as our guest once again so that you can see firsthand the improvement we are making at this time. Safe travels. Kind regards,Claudio Bono,Managing Director

Dear Guest, Thank you for evaluating your recent stay at our hotel. Please accept our apologies for the cleanliness issues you encountered with the room assigned to you and for the inconvenience and difficulties this caused you. We have shared your comments with the appropriate team to ensure a much better guest experience moving forward. We appreciate your patience and hope to see you again to provide you with the flawless experience you deserve.Kind regards,Claudio Bono,Area Hotel General Manager

Dear Jun, Thank you for sharing your feedback about your recent stay with us. We are pleased to hear that you appreciated our hotel's convenient location and spacious rooms. However, we regret that you encountered maintenance issues in your rooms. We sincerely apologize for any inconvenience this may have caused and assure you that your comments will be shared with our team for immediate attention. We are committed to addressing these concerns and working towards improvements to enhance the overall guest experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we strive to make.Kind regards, Claudio Bono Area Hotel General Manager

Dear Hooman, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Cupertino Hotel; we hope to see you again soon. Kind regards, Claudio Bono Area Hotel General Manager

Dear Mary, We appreciate your gracious rating about your stay at The Cupertino Hotel. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Kind regards, Claudio Bono Area Hotel General Manager

Dear Guest, Thank you for taking the time to share your positive experiences with us. We are delighted to hear that you have chosen our hotel three times and that our staff's friendliness and helpfulness have left a lasting impression on you. It is our commitment to provide a welcoming and comfortable environment for our guests, and we are thrilled to have met your expectations. Your recommendation is greatly appreciated, and we look forward to welcoming you back to The Cupertino Hotel for another enjoyable stay in the future.Kind regards, Claudio Bono Area Hotel General Manager

Dear Sergii, We sincerely appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We are committed to providing a comfortable and enjoyable experience for all our guests, and we regret that we fell short of your expectations. Your concerns regarding the look and feel of your room, including the maintenance and housekeeping issues, have been duly noted. Also, your feedback regarding the breakfast will be shared with the respected teams. We take these matters seriously and will be addressing them promptly to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future. Thank you for bringing these issues to our attention.Kind regards, Claudio Bono Area Hotel General Manager

Dear William, We appreciate your gracious rating about your stay at The Cupertino Hotel. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Kind regards, Claudio Bono Area Hotel General Manager

Dear Doherty, Thank you for taking the time to share your feedback with us. We appreciate your stay at our hotel and are pleased to hear that you found it to be a decent place. Regarding the breakfast, we apologize if the options were not as extensive as you had hoped. We continually strive to enhance our offerings, and your input will be considered as we work towards improving our guests' overall experience. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Kind regards, Claudio Bono Area Hotel General Manager

Dear Danielle N., Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We are also sorry you experienced some housekeeping issues during your stay. We regret any oversight in the preparation of your room, and we have addressed this with our team. We hope you will revisit, as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.Kind regards, Claudio Bono Area Hotel General Manager

Dear Daniel, Thank you for taking the time to share your feedback on your recent stay with us. We appreciate your rating of 4 out of 5 and acknowledge your comments regarding the breakfast experience. We apologize for any inconvenience caused by the absence of pancakes and scrambled eggs. Your input is valuable to us, and we will certainly take it into consideration as we continually strive to enhance our offerings. We hope to have the opportunity to welcome you back in the future and provide an improved dining experience that exceeds your expectations. Thank you for choosing The Cupertino Hotel.Kind regards, Claudio Bono Area Hotel General Manager

Dear Guest, Thank you for your review. Since this is an anonymous review, we would appreciate the opportunity to address these issues directly with you and gather more details to improve our services. At your earliest convenience, please reach out to us at the hotel. We value your input, safe travels! Kind regards,Claudio BonoArea Hotel General Manager

Dear Mark, We appreciate your feedback on your recent stay with us. We apologize for any inconvenience caused by the maintenance work on the elevator. We also apologize for the disturbance caused by the music outside the hotel during the late hours and will address this issue with our team. However, we are pleased to hear that your room met your cleanliness expectations and that the property's location suited your needs. It's also heartening to know that you enjoyed the complimentary beer and basic breakfast. We are glad to hear that our staff was friendly and helpful during your stay. Your comments are valuable to us as we strive to enhance our guests' experiences. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Kind regards, Claudio Bono Area Hotel General Manager

Dear Guest, Thank you for choosing our hotel and taking the time to share your feedback. We sincerely appreciate your interest in the wood fireplace, and we regret that you were unable to utilize it during your stay. We apologize for the inconvenience caused by one of our elevators being out of service, resulting in some guests having to take a longer route to their rooms. Your comments are valuable to us, and we will use them to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience.Kind regards, Claudio Bono Area Hotel General Manager

Dear Conrad, We appreciate you choosing our hotel. We want every guest to have a comfortable, seamless experience, and based on your rating, we may not have succeeded in your case. We hope you will give us a chance to provide you with the exceptional stay you deserve.Kind regards, Claudio Bono Area Hotel General Manager

Dear Alexander, Thank you for choosing The Cupertino Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Kind regards, Claudio Bono Area Hotel General Manager

Dear Jean, We sincerely appreciate your feedback and apologize for any inconvenience you experienced during your stay. We regret to hear about the elevator issue and the lack of a ceiling light outside your door, as well as your disappointment with the breakfast choices. Please be assured that we take these concerns seriously, and our team is actively addressing these issues to enhance the overall guest experience. We understand the importance of maintaining our facilities, and your comments will contribute to our ongoing efforts to make necessary updates. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved stay in the future.Kind regards,Claudio BonoArea Hotel General Manager